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Splunk ITSI (IT Service Intelligence) vs VMware Aria Operations for Applications comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
VMware Aria Operations for ...
Ranking in Application Performance Monitoring (APM) and Observability
18th
Average Rating
8.0
Reviews Sentiment
6.3
Number of Reviews
14
Ranking in other categories
IT Infrastructure Monitoring (17th), Container Monitoring (5th), Cloud Monitoring Software (14th)
 

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. The mindshare of VMware Aria Operations for Applications is 0.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
ToniLindberg - PeerSpot reviewer
Troubleshooting capabilities have improved application monitoring and support engagement
I can see what happens end to end, which is pretty beneficial. The solution has troubleshooting capabilities, providing a direct connection to knowledge base articles from VMware Broadcom. When I encounter an error, I can search directly within the system to see what solutions have been employed by others. It has a familiar interface, which makes it easy to get started.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The service analyzer view and automatic creation of incidents are valuable."
"The flexibility to develop and consolidate many solutions into one platform is great."
"Alerts and episodes are valuable to me."
"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."
"No issues with stability."
"People are very pleased with the implementation."
"The stability of Aria Operations for Applications has improved significantly over the years."
"The solution is great for virtualization and preparing the infrastructure in Tanzu to test products. It's very fast and has good visibility."
"The features I find most valuable is the querying and alerting capabilities."
"For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights."
"Tanzu itself, integrated with multiple solutions, bestows support and security upon a container platform, especially when it comes to managing open-source container platforms such as Kubernetes."
"It has a familiar interface, which makes it easy to get started."
 

Cons

"The license cost is expensive."
"The data recovery has room for improvement."
"We also faced challenges relating to UI development."
"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."
"Splunk ITSI should include ease of integration and more templating."
"The cost of the license could be lower."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"The documentation and integration with Kubernetes could be improved."
"VMware technical support has declined since the Broadcom acquisition. Previously, they were more focused on issue resolution, but now they prioritize licensing verification before providing support."
"It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."
"The return on investment is best suited for organizations that do not have the resources for a dedicated VM environment team. However, the cost of the product doesn't show significant benefits."
"In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get."
"Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."
"An area for improvement would be more in-depth reporting, such as analyzing disk IO during business hours compared to after hours."
"The main problem I have is that the license cost is very high."
 

Pricing and Cost Advice

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"Splunk ITSI is expensive compared to other tools."
"The pricing of Splunk is a bit high."
"Pricing was pretty good, and it is possible to just add on the features we want."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"The licensing costs are very high, particularly when you consider that we have to purchase a level 1 license for every integration, such as the load balancer, HAProxy, and the MSSP. And if you want to use vSAN, that's another license. Then, of course, Tanzu Observability has its own separate license."
"Different locations require different setups. In your terms, around 300 to around 400K USD."
"I would rate the pricing as three out of five."
"I don't have the details. In our case, there is a mixture in place. We have production usage, and we are also doing training for VMware. So, we also have a training instance. It is worth the money you would spend on it. That's because if you were to build all of this yourself by using some of the open source tools, then you would need a lot of time."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Government
10%
Computer Software Company
10%
Manufacturing Company
8%
Manufacturing Company
13%
Financial Services Firm
13%
Computer Software Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
What is your experience regarding pricing and costs for VMware Tanzu Observability by Wavefront?
The solution includes cost drivers that can be configured according to your environment. You can input server-wise, CPU-wise, storage, and memory costs per hour or day. Once cost drivers are provid...
What needs improvement with VMware Tanzu Observability by Wavefront?
The new version 8.18 has brought significant improvements. The main purpose of using this tool is having a single console to manage all entities. The cloud integration capabilities, including priva...
What is your primary use case for VMware Tanzu Observability by Wavefront?
I have been involved in several projects where I had to implement automation and monitoring alerting. I performed automation using VMware Aria Operations for Applications. There is an automation ta...
 

Also Known As

No data available
Tanzu Observability, Wavefront, Wavefront by VMware, VMware Tanzu Observability
 

Overview

 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
1. Atlassian 2. Cisco 3. Databricks 4. DigitalOcean 5. Equinix 6. Fidelity Investments 7. Google 8. Hewlett Packard Enterprise 9. Honeywell 10. IBM 11. Intel 12. JetBlue Airways 13. LinkedIn 14. Lyft 15. Mastercard 16. Microsoft 17. MongoDB 18. Netflix 19. Nvidia 20. Oracle 21. PayPal 22. Pinterest 23. Qualcomm 24. Red Hat 25. Salesforce 26. SAP 27. Spotify 28. Square 29. TMobile 30. Twitter 31. Uber 32. VMware
Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. VMware Aria Operations for Applications and other solutions. Updated: July 2025.
865,140 professionals have used our research since 2012.