OpenText Real User Monitoring vs VMware Aria Operations for Applications comparison

OpenText and VMware are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #45 with an average rating of 7.7, while VMware is ranked #18 with an average rating of 8.8. OpenText holds a 0.3% mindshare in APM, compared to VMware’s 1.0% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 93% of VMware users who would recommend it.

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

589 Views
542 Comparison Views

58% willing to recommend

VMware Aria Operations for ...

Read 14 VMware Aria Operations for Applications reviews

2,704 Views
1,514 Comparison Views

93% willing to recommend

OpenText Real User Monitoring

VMware Aria Operations for ...

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Executive SummaryUpdated on Jul 29, 2024

OpenText Real User Monitoring and VMware Aria Operations for Applications compete in the real user monitoring and application performance management categories. OpenText Real User Monitoring is favored due to its competitive pricing and quicker ROI, while VMware Aria Operations for Applications stands out for its extensive features, making it worth the higher costs.

What features are offered by OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring offers comprehensive real-time user data insights, robust analytics, and actionable intelligence for performance optimization. VMware Aria Operations for Applications provides extensive application performance management capabilities, powerful predictive analytics, and cross-cloud support.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring could improve scalability and integration with third-party tools, while VMware Aria Operations for Applications could work on better documentation and enhanced onboarding processes.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring has a more straightforward deployment process but occasionally lacks prompt customer service responses. VMware Aria Operations for Applications involves a more complex deployment but offers superior customer service with responsive support teams.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring is preferred for its competitive pricing and quicker ROI due to lower setup costs. VMware Aria Operations for Applications has higher initial costs but its advanced features provide longer-term value.

To learn more, read our detailed OpenText Real User Monitoring vs. VMware Aria Operations for Applications Report (Updated: September 2025).

Buyer's Guide

OpenText Real User Monitoring vs. VMware Aria Operations for Applications

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

VMware Aria Operations for ...

Ranking in Application Performance Monitoring (APM) and Observability

18th

Average Rating

8.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (17th), Container Monitoring (5th), Cloud Monitoring Software (14th)

Mindshare comparison

As of September 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.3%, up from 0.2% compared to the previous year. The mindshare of VMware Aria Operations for Applications is 1.0%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
VMware Aria Operations for Applications	1.0%
OpenText Real User Monitoring	0.3%
Other	98.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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ToniLindberg

senior consultant at Virtual Consultants Sverige AB

Troubleshooting capabilities have improved application monitoring and support engagement

I can see what happens end to end, which is pretty beneficial. The solution has troubleshooting capabilities, providing a direct connection to knowledge base articles from VMware Broadcom. When I encounter an error, I can search directly within the system to see what solutions have been employed by others. It has a familiar interface, which makes it easy to get started.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a good product."

"The reporting feature is good for us."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"The technical support is good at resolving issues."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"Real User Monitor has improved our productivity."

"The most valuable feature is application performance monitoring."

More OpenText Real User Monitoring pros

"It significantly improves application performance management by offering recommendations for resource allocation to avoid wastage or overcommitment."

"I gladly recommend VMware Aria Operations for Applications because it is cost effective and has commendable AI response capabilities."

"People are very pleased with the implementation."

"For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights."

"I find VMware Aria Operations for Applications to be very stable, and I would rate it a ten out of ten."

"Tanzu itself, integrated with multiple solutions, bestows support and security upon a container platform, especially when it comes to managing open-source container platforms such as Kubernetes."

"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private."

"VMware comes with a support team, and if you have trouble, you can easily create a ticket, and VMware will help you. Therefore, the best aspect is the support."

More VMware Aria Operations for Applications pros

Cons

"Some issues with login errors."

"We would like to see support for non-Windows environments."

"This technology is considered to be older."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"The product needs more R&D to make it easier and more compatible with other software."

More OpenText Real User Monitoring cons

"I find that there could be improvements in the support service response time, as the urgency varies unless specified as Priority 2 or 1 cases."

"VMware technical support has declined since the Broadcom acquisition. Previously, they were more focused on issue resolution, but now they prioritize licensing verification before providing support."

"They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us."

"I would like to see integration with Kubernetes cluster and APIs so that you can manage the entire stack."

"Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."

"The main problem I have is that the license cost is very high."

"It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."

More VMware Aria Operations for Applications cons

Pricing and Cost Advice

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"If I compare with other vendors, other vendors are more expensive"

"Not expensive."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"I don't have the details. In our case, there is a mixture in place. We have production usage, and we are also doing training for VMware. So, we also have a training instance. It is worth the money you would spend on it. That's because if you were to build all of this yourself by using some of the open source tools, then you would need a lot of time."

"Different locations require different setups. In your terms, around 300 to around 400K USD."

"The licensing costs are very high, particularly when you consider that we have to purchase a level 1 license for every integration, such as the load balancer, HAProxy, and the MSSP. And if you want to use vSAN, that's another license. Then, of course, Tanzu Observability has its own separate license."

"I would rate the pricing as three out of five."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Performing Arts

Government

Educational Organization

Financial Services Firm

14%

Manufacturing Company

12%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	10

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

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What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

What is your experience regarding pricing and costs for VMware Tanzu Observability by Wavefront?

The solution includes cost drivers that can be configured according to your environment. You can input server-wise, CPU-wise, storage, and memory costs per hour or day. Once cost drivers are provid...

See all answers

What needs improvement with VMware Tanzu Observability by Wavefront?

The new version 8.18 has brought significant improvements. The main purpose of using this tool is having a single console to manage all entities. The cloud integration capabilities, including priva...

See all answers

What is your primary use case for VMware Tanzu Observability by Wavefront?

I have been involved in several projects where I had to implement automation and monitoring alerting. I performed automation using VMware Aria Operations for Applications. There is an automation ta...

See all answers

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Product Reports

Buyer's Guide

OpenText Real User Monitoring

August 2025

Download OpenText Real User Monitoring product report

Buyer's Guide

VMware Aria Operations for Applications

August 2025

VMware Aria Operations for Applications report

Download VMware Aria Operations for Applications product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Tanzu Observability, Wavefront, Wavefront by VMware, VMware Tanzu Observability

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

VMware Tanzu Observability by Wavefront is a powerful tool for monitoring and analyzing the performance and availability of applications and infrastructure in real-time.

With its comprehensive monitoring capabilities, visualizing and analyzing data becomes effortless. The real-time alerting system ensures timely issue resolution, while scalability and a user-friendly interface provide a seamless experience for smooth operations.

VMware

Sample Customers

Avea, Maccabi Healthcare Services, TEB

1. Atlassian 2. Cisco 3. Databricks 4. DigitalOcean 5. Equinix 6. Fidelity Investments 7. Google 8. Hewlett Packard Enterprise 9. Honeywell 10. IBM 11. Intel 12. JetBlue Airways 13. LinkedIn 14. Lyft 15. Mastercard 16. Microsoft 17. MongoDB 18. Netflix 19. Nvidia 20. Oracle 21. PayPal 22. Pinterest 23. Qualcomm 24. Red Hat 25. Salesforce 26. SAP 27. Spotify 28. Square 29. TMobile 30. Twitter 31. Uber 32. VMware

Buyer's Guide

OpenText Real User Monitoring vs. VMware Aria Operations for Applications

September 2025

Free Report: OpenText Real User Monitoring vs. VMware Aria Operations for Applications

Find out what your peers are saying about OpenText Real User Monitoring vs. VMware Aria Operations for Applications and other solutions. Updated: September 2025.

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