OpenText Real User Monitoring vs VMware Aria Operations for Applications comparison

OpenText and VMware are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #51 with an average rating of 7.3, while VMware is ranked #40 with an average rating of 7.5. OpenText holds a 0.2% mindshare in APM, compared to VMware’s 0.8% mindshare. Additionally, 54% of OpenText users are willing to recommend the solution, compared to 90% of VMware users who would recommend it.

OpenText Real User Monitoring

Read 10 OpenText Real User Monitoring reviews

623 Views
437 Comparison Views

54% willing to recommend

VMware Aria Operations for ...

Read 9 VMware Aria Operations for Applications reviews

2,123 Views
1,932 Comparison Views

90% willing to recommend

OpenText Real User Monitoring

VMware Aria Operations for ...

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Executive SummaryUpdated on Jul 29, 2024

OpenText Real User Monitoring and VMware Aria Operations for Applications compete in the real user monitoring and application performance management categories. OpenText Real User Monitoring is favored due to its competitive pricing and quicker ROI, while VMware Aria Operations for Applications stands out for its extensive features, making it worth the higher costs.

What features are offered by OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring offers comprehensive real-time user data insights, robust analytics, and actionable intelligence for performance optimization. VMware Aria Operations for Applications provides extensive application performance management capabilities, powerful predictive analytics, and cross-cloud support.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring could improve scalability and integration with third-party tools, while VMware Aria Operations for Applications could work on better documentation and enhanced onboarding processes.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring has a more straightforward deployment process but occasionally lacks prompt customer service responses. VMware Aria Operations for Applications involves a more complex deployment but offers superior customer service with responsive support teams.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to VMware Aria Operations for Applications?

OpenText Real User Monitoring is preferred for its competitive pricing and quicker ROI due to lower setup costs. VMware Aria Operations for Applications has higher initial costs but its advanced features provide longer-term value.

To learn more, read our detailed OpenText Real User Monitoring vs. VMware Aria Operations for Applications Report (Updated: October 2024).

Buyer's Guide

OpenText Real User Monitoring vs. VMware Aria Operations for Applications

October 2024

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Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

51st

Average Rating

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

VMware Aria Operations for ...

Ranking in Application Performance Monitoring (APM) and Observability

40th

Average Rating

7.6

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (44th), Container Monitoring (9th), Cloud Monitoring Software (32nd)

Mindshare comparison

As of October 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.3% compared to the previous year. The mindshare of VMware Aria Operations for Applications is 0.8%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Jun 27, 2024

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

It traps and analyzes end-user traffic going to the server. The agent acts as a trap before sending it to the server, analyzing it, and collating it with the internal monitoring data. This is external monitoring, not front-end monitoring. It's more like back-end monitoring, analyzing results with…

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Yves Sandfort

CEO & Majority Shareholder at Comdivision Consulting GmbH

Aug 1, 2022

Easy to deploy, worth the money, and helpful for uptime monitoring and performance insights

Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more. The other thing for us is that while it is great that we have all these standard metrics, it would be good if we can also more easily define standard metrics to be consumed for our own application. At the moment, for a lot of applications, we have to reinvent the wheel every time. If there was something so that we can build our own packaging of metrics, it would be helpful. In the future, we might be deploying our software to other customers as well. So, they should make it easier to redeploy that. There should be more customizable dashboards. The Wavefront dashboards are very technical and a more business-oriented dashboard design would definitely help.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"The most valuable feature is application performance monitoring."

"The reporting feature is good for us."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"Very easy to implement."

"Real User Monitor has improved our productivity."

"The technical support is good at resolving issues."

More OpenText Real User Monitoring pros

"The most valuable aspects of the solution are its ease of use and its ease of implementation."

"No issues with stability."

"VMware comes with a support team, and if you have trouble, you can easily create a ticket, and VMware will help you. Therefore, the best aspect is the support."

"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private."

"The solution is great for virtualization and preparing the infrastructure in Tanzu to test products. It's very fast and has good visibility."

"Tanzu itself, integrated with multiple solutions, bestows support and security upon a container platform, especially when it comes to managing open-source container platforms such as Kubernetes."

"For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights."

"The features I find most valuable is the querying and alerting capabilities."

More VMware Aria Operations for Applications pros

Cons

"We would like to see support for non-Windows environments."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"The solution's technical support presents a lot of issues with too many delays."

"This technology is considered to be older."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"Some issues with login errors."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

More OpenText Real User Monitoring cons

"The main problem I have is that the license cost is very high."

"I would like to see integration with Kubernetes cluster and APIs so that you can manage the entire stack."

"It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."

"Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."

"They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us."

"The documentation and integration with Kubernetes could be improved."

"The implementation is a long process that should be improved."

"The initial setup should be easier and more seamless."

More VMware Aria Operations for Applications cons

Pricing and Cost Advice

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"If I compare with other vendors, other vendors are more expensive"

"Not expensive."

"I don't have the details. In our case, there is a mixture in place. We have production usage, and we are also doing training for VMware. So, we also have a training instance. It is worth the money you would spend on it. That's because if you were to build all of this yourself by using some of the open source tools, then you would need a lot of time."

"I would rate the pricing as three out of five."

"The licensing costs are very high, particularly when you consider that we have to purchase a level 1 license for every integration, such as the load balancer, HAProxy, and the MSSP. And if you want to use vSAN, that's another license. Then, of course, Tanzu Observability has its own separate license."

"Different locations require different setups. In your terms, around 300 to around 400K USD."

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Top Industries

By visitors reading reviews

Financial Services Firm

30%

Manufacturing Company

13%

Computer Software Company

Energy/Utilities Company

Financial Services Firm

18%

Computer Software Company

16%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Micro Focus Real User Monitor?

Real User Monitor has improved our productivity.

See all answers

What needs improvement with Micro Focus Real User Monitor?

The solution's technical support presents a lot of issues with too many delays. Emergency support is unavailable when we raise a P1 ticket for production downtime.

See all answers

What is your primary use case for Micro Focus Real User Monitor?

The solution is used for data center monitoring, real-time monitoring, and automation.

See all answers

What do you like most about VMware Tanzu Observability by Wavefront?

VMware comes with a support team, and if you have trouble, you can easily create a ticket, and VMware will help you. Therefore, the best aspect is the support.

See all answers

What is your experience regarding pricing and costs for VMware Tanzu Observability by Wavefront?

I would rate the pricing as three out of five.

See all answers

What needs improvement with VMware Tanzu Observability by Wavefront?

It's hard to set up Tanzu clusters. It's hard to do a POC. Once you set up a customer's environment, you easily see the problems. The initial setup should be easier and more seamless.

See all answers

Comparisons

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Compared 36% of the time

Dynatrace vs OpenText Real User Monitoring

Compared 33% of the time

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Compared 14% of the time

Dynatrace vs VMware Aria Operations for Applications

Compared 10% of the time

Zabbix vs VMware Aria Operations for Applications

Compared 7% of the time

Datadog vs VMware Aria Operations for Applications

Compared 6% of the time

Prometheus vs VMware Aria Operations for Applications

Compared 6% of the time

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Product Reports

Buyer's Guide

OpenText Real User Monitoring

September 2024

Download OpenText Real User Monitoring product report

Buyer's Guide

VMware Aria Operations for Applications

September 2024

VMware Aria Operations for Applications report

Download VMware Aria Operations for Applications product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM, MF RUM

Tanzu Observability, Wavefront, Wavefront by VMware, VMware Tanzu Observability

Learn More

OpenText

VMware

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

VMware Tanzu Observability by Wavefront is a powerful tool for monitoring and analyzing the performance and availability of applications and infrastructure in real-time.

With its comprehensive monitoring capabilities, visualizing and analyzing data becomes effortless. The real-time alerting system ensures timely issue resolution, while scalability and a user-friendly interface provide a seamless experience for smooth operations.

Sample Customers

Avea, Maccabi Healthcare Services, TEB

1. Atlassian 2. Cisco 3. Databricks 4. DigitalOcean 5. Equinix 6. Fidelity Investments 7. Google 8. Hewlett Packard Enterprise 9. Honeywell 10. IBM 11. Intel 12. JetBlue Airways 13. LinkedIn 14. Lyft 15. Mastercard 16. Microsoft 17. MongoDB 18. Netflix 19. Nvidia 20. Oracle 21. PayPal 22. Pinterest 23. Qualcomm 24. Red Hat 25. Salesforce 26. SAP 27. Spotify 28. Square 29. TMobile 30. Twitter 31. Uber 32. VMware

Buyer's Guide

OpenText Real User Monitoring vs. VMware Aria Operations for Applications

October 2024

Free Report: OpenText Real User Monitoring vs. VMware Aria Operations for Applications

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