New Relic Reviews

Name: New Relic
Brand: New Relic
Rating: 4.2 (167 reviews)

Vendor: New Relic

4.2 out of 5

167 reviews
94% willing to recommend

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What is New Relic?

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

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New Relic is the #3 ranked solution in top IT Operations Analytics solutions, #3 ranked solution in top Mobile APM solutions, #4 ranked solution in APM tools, #4 ranked solution in top AIOps solutions, #5 ranked solution in top Cloud Monitoring Software, #8 ranked solution in best Network Monitoring Tools, and #8 ranked solution in Infrastructure Monitoring tools. PeerSpot users give New Relic an average rating of 8.4 out of 10. New Relic is most commonly compared to Zabbix: New Relic vs Zabbix. New Relic is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Helped 880,844 peers since 2012

Featured New Relic reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorithms from New Relic, and while the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior. A smart AI assistance to organize our dashboards and explain features and functionalities can be a wish-to-have feature to help us leverage what New Relic offers. As I mentioned earlier regarding wish-to-have features, New Relic can improve by incorporating more AI insights. When there is a component or UI customization, having a smart AI agent to guide users on customizing New Relic would significantly ease the process. This helps users who possess a technology-specific skill set and might find a learning curve overwhelming when using complex applications like New Relic or other performance-related tools.

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TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

New Relic must be integrated with real multiple platforms. For example, Elasticsearch has some capabilities where you can collaborate it properly with AWS services also, similar to how CloudWatch works. There are some differentiations between CloudWatch and New Relic—CloudWatch does not have the dashboard, but New Relic does. CloudWatch does not provide proper logs, but New Relic can provide them. However, I need New Relic to have a real direct connection with any type of cloud that an organization uses. We can do this with Prometheus and Grafana, so I was looking for the same integration with New Relic as well. New Relic can do better with integration with the multiple clouds. This is not happening right now properly, or it might be my organization is not using it correctly. But right now there is no such kind of proper integration directly with the cloud services so we are able to fetch the real-time logs at the same time. Additionally, it was a little expensive for my organization because at the time of review, I tried to connect with the marketing team. They told me that it is a real, real a little bit expensive as per the data ingestion and usage. Furthermore, alert policies sometimes take time for new users to understand. Some of the things in NRQL—because I am using it for more than five years, I am very familiar with it—but for new users who are new to New Relic, there is a little difficulty with that.

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New Relic mindshare

Product category:

As of January 2026, the mindshare of New Relic in the Application Performance Monitoring (APM) and Observability category stands at 4.1%, down from 7.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
New Relic	4.1%
Dynatrace	6.6%
Datadog	5.5%
Other	83.8%

Application Performance Monitoring (APM) and Observability

PeerResearch reports based on New Relic reviews

Type	Title	Date
Category	Application Performance Monitoring (APM) and Observability	Jan 22, 2026	Download
Product	Reviews, tips, and advice from real users	Jan 22, 2026	Download
Comparison	New Relic vs Datadog	Jan 22, 2026	Download
Comparison	New Relic vs Dynatrace	Jan 22, 2026	Download
Comparison	New Relic vs Splunk AppDynamics	Jan 22, 2026	Download

Valuable Features

New Relic excels with its ease of installation, real-time monitoring, and comprehensive dashboards. The platform facilitates collaboration between dev and ops, providing deep application insights through APM. Alerts, transaction traces, and error detection are significant for performance tuning. Integration with other tools and the ability to customize queries enhance its utility. The monitoring capabilities and reliability make it valuable for organizations aiming to optimize server and application performance promptly.

"Since using New Relic, time saved has improved by almost 50% due to the integration of Copilots and AI, and the ticket count reduction has surpassed 75%, allowing us to efficiently address similar issues."
"New Relic is highly scalable and its build quality is very easy for handling to startup, enterprise, scale up, and workloads."
"New Relic has positively impacted my organization by providing peace of mind to my clients, and it also gives a lot of insight to their marketing department on how users interact with their websites or how they work with them."

Room for Improvement

New Relic users note privacy concerns, suggesting enhanced data control. Many express issues with alerting accuracy and lack of error insight. Others desire improved integration with third-party tools, better documentation, and more detailed performance analytics. They seek cost reductions and clearer pricing structures. Users wish for enhanced interface usability and more precise historical data retention. Improved AI-driven insights for predictive analysis are also highlighted as key areas for enhancement.

"There are certain scenarios where I feel additional functionalities could enhance New Relic, such as gaining more data about calls."
"Sometimes it works really slow, but I think it depends on the organization-to-organization usage."
"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."

ROI

Users reported a high return on investment with New Relic, attributing it to reduced downtime, faster issue detection, and improved monitoring efficiency. Although some did not have quantifiable data, many noted significant time savings in troubleshooting, enhanced application performance, and better customer satisfaction. Several mentioned the value of using New Relic's free version, while others felt that despite its higher cost, the benefits outweighed the expenses.

Pricing

Enterprise users describe New Relic's pricing as a mix of expensive yet potentially cost-effective depending on usage and organizational needs. Licensing is often cited as complex, with confusion around billing and additional charges for advanced features. Users appreciate the option of trying free plans but find more extensive monitoring capabilities to incur high costs. Negotiations for discounts are possible, especially for long-term commitments. The solution is noted for offering competitive pricing compared to some direct competitors but remains a significant investment.

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The solution is cheap, but prices can go up when users grow."

Popular Use Cases

Organizations primarily use New Relic for application performance monitoring, infrastructure monitoring, identifying bottlenecks, enhancing system health, and tracking end-user behavior. They monitor CPU, memory, services, and database metrics. It facilitates insights into performance issues, alerts on anomalies, and provides detailed application analytics. With tools like New Relic APM and Synthetics, users track API and server performance, manage health dashboards, and configure alerts, supporting their cloud and container-based monitoring needs.

Service and Support

New Relic's customer service is often praised for being responsive, helpful, and available. Many users note quick response times and quality interactions, though some mention instances of delays or challenges in straightforward issue resolution. Technical support is generally regarded as knowledgeable and efficient. It provides good assistance, though some users experience variability in speed and thoroughness. Many users value the availability of extensive documentation and online resources.

Deployment

Users describe New Relic's initial setup as straightforward and simple. Many find it easy to configure with minimal effort, often completing it in minutes. The comprehensive documentation is praised, along with its ease of use across different operating systems. Integration, particularly for AWS environments, is frequently noted as seamless. Some mention that while advanced features may need further documentation review, the overall installation experience remains uncomplicated.

Scalability

Users highlight New Relic's strong scalability, consistently meeting diverse organizational needs. Many report seamless performance under increasing workloads, both for small setups and extensive global infrastructures. Some mention minor challenges, particularly when managing large environments, yet no significant performance issues occurred. New Relic efficiently scales to accommodate growing numbers of servers, applications, and large user bases, often leveraging cloud capabilities for smooth expansion. Numerous users successfully integrate it with additional tools for enhanced usage.

Stability

Majority report New Relic as stable, with rare minor glitches like graph inconsistencies or occasional high CPU use but without significant downtime. Some mention resolved initial setup issues. It effectively supports high loads, like Black Friday spikes. There are mostly positive perceptions of reliability and consistent performance, with some noting improvements in newer versions. The tool is described as offering steady service with suitable infrastructure support. Few mention limitations like record count cap or slow data loading.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our New Relic Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	34
Large Enterprise	50

By reviewers

By visitors reading reviews
Company Size	Count
Small Business	482
Midsize Enterprise	201
Large Enterprise	965

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

Healthcare Company

Outsourcing Company

Real Estate/Law Firm

Comms Service Provider

Government

Educational Organization

Media Company

Insurance Company

Performing Arts

University

Transportation Company

Non Profit

Construction Company

Legal Firm

Energy/Utilities Company

Hospitality Company

Recreational Facilities/Services Company

Consumer Goods Company

Marketing Services Firm

Wholesaler/Distributor

Logistics Company

Pharma/Biotech Company

Compare New Relic with alternative products

Learn more about New Relic

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic was previously known as New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM.

New Relic customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Title	Rating	Mindshare	Recommending
Zabbix	4.2	2.5%	95%	108 interviews Add to research
Datadog	4.3	5.5%	97%	211 interviews Add to research

Author info	Rating	Review Summary
System Engineer at a retailer with 10,001+ employees	4.0	I've used New Relic for four years to monitor our servers in real-time, which helps reduce downtime duration, though support response times could improve. It's stable, scalable, and effective, but better application metrics and faster SLA would help.
Senior Software Engineer at a computer software company with 1,001-5,000 employees	4.5	I've used New Relic for years to monitor performance, errors, and traffic trends effectively, benefiting from its dashboards, integrations, and alerts, though I wish it offered smarter AI assistance for customization and improved dashboard usability.
Cloud Engineer at a outsourcing company with 1,001-5,000 employees	4.5	I've used New Relic for over five years and appreciate its NRQL, dashboards, and alerting, though it can be slow and lacks strong cloud integration; it's scalable but costly, with a learning curve for new users.
Platform Software Engineer 4 at Nexthink	4.0	I've used New Relic for years and appreciate its API integrations, NRQL, and great support, though it could improve incident analysis. It's stable, reduces overhead, and is ideal for secure environments, though I prefer Grafana for visualization.
DevOps engineer at a comms service provider with 10,001+ employees	5.0	I've used New Relic for five years to monitor application health, detect performance issues like slow queries, and receive timely alerts; it's user-friendly, reliable, and customizable, though pricing can be high for large-scale deployments.
Software Development Senior Analyst at a tech vendor with 10,001+ employees	4.5	I've used New Relic for API monitoring and performance optimization, finding its centralized insights invaluable. It’s improved issue detection, reduced tickets by over 75%, and saved time, though I’d like deeper analytics and AI-driven optimization tips.
Senior SRE Engineer at SentinelOne	4.0	I've found New Relic excellent for log monitoring and fast issue detection, thanks to its intuitive UI and alerting features, though its high cost has been a concern, leading some teams to consider more affordable alternatives.
linux server administrator at Alice Blue	4.0	I found New Relic easy to implement and useful for APM monitoring, but its pricing didn’t suit our budget, so we switched to Site24x7, which better met our needs for visibility, server metrics, and log analysis.

New Relic Reviews

What is New Relic?

Featured New Relic reviews

New Relic mindshare

PeerResearch reports based on New Relic reviews

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

Top industries

Compare New Relic with alternative products

Learn more about New Relic

New Relic customers

Related questions

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