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New Relic pros and cons

Vendor: New Relic

4.2 out of 5

158 reviews
94% willing to recommend

6,021 followers

Pros & Cons summary

New Relic provides application performance monitoring for insights into bottlenecks, improving uptime and DevOps awareness with seamless integrations like Drupal and Slack. Anomaly detection informs stakeholders of issues, but alerting needs enhancement. APM offers traceability for efficient problem diagnosis but lacks advanced analytics. High pricing and integration challenges with Kubernetes and Azure exist. The need for more AWS details and network monitoring is noted for tech buyers.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

New Relic offers robust application performance monitoring with the ability to identify bottlenecks and improve performance.

It provides deep insights and real-time dashboards, aiding the DevOps team in system performance awareness and optimization.

The integration capabilities with various services, including Serverless AWS and Slack, enhance monitoring efficiency and alert management.

New Relic's alert mechanism accurately notifies stakeholders when anomalies occur, ensuring quick response and resolution.

Its scalability, stability, and straightforward integration make it a highly reliable tool for continuous monitoring and uptime management.

CONS

New Relic needs improvement in alerting and dashboarding, which are key features in DevOps.

There have been challenges with New Relic's pricing structure, which could be improved to be more competitive.

New Relic could benefit from enhanced network monitoring features and integration with streaming solutions like Kinesis or Kafka.

The process of setting up New Relic is challenging and would benefit from a step-by-step guide similar to Mixpanel.

New Relic lacks sufficient support for Azure Web Apps service.

New Relic Pros review quotes

reviewer1909260

Middleware Specialist at a tech services company with 1,001-5,000 employees

Jul 28, 2022

The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.

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Rabindra Kumar Maharana

Business Consultant at Laminaar Aviation

Nov 30, 2022

The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times.

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CL

Senior Infrastructure Architect at General Electric

Dec 11, 2018

We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations.

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reviewer2157483

Independent Contractor at a tech services company with 1-10 employees

Sep 10, 2024

One of the most outstanding features of any APM tool is the anomaly detection part.

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reviewer2037906

Director of Performance Testing at a tech services company with 201-500 employees

Nov 29, 2022

The solution offers good documentation.

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Devendra Tiwari

Group Engineer Manager at Embibe

Nov 29, 2022

The simplicity of the dashboard is very good.

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Chief Technology Officer at State of Hawaii

Dec 22, 2022

What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring.

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Test Lead Architect at IBM

Oct 10, 2022

You don't have to go through a list of 500 servers.

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DP

Senior DevOps Engineer Individual Contributor at EML Payments Ltd

Jan 30, 2021

It does everything we wanted it to do.

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GA

Gabriel Alvarez

Business Development Manager at a tech services company with 11-50 employees

Aug 5, 2024

The most valuable feature of the solution is its ability to execute queries and analyze the data.

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New Relic Cons review quotes

reviewer1909260

Middleware Specialist at a tech services company with 1,001-5,000 employees

Jul 28, 2022

One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly.

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Rabindra Kumar Maharana

Business Consultant at Laminaar Aviation

Nov 30, 2022

The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load.

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CL

Senior Infrastructure Architect at General Electric

Dec 11, 2018

I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy.

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Free Report: New Relic Reviews and More

Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.

849,686 professionals have used our research since 2012.

reviewer2157483

Independent Contractor at a tech services company with 1-10 employees

Sep 10, 2024

One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic.

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reviewer2037906

Director of Performance Testing at a tech services company with 201-500 employees

Nov 29, 2022

Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application.

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Devendra Tiwari

Group Engineer Manager at Embibe

Nov 29, 2022

It is very difficult to award the service level cycles at an endpoint level.

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Chief Technology Officer at State of Hawaii

Dec 22, 2022

New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI.

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Test Lead Architect at IBM

Oct 10, 2022

The customization of the start and end time is kind of cool.

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DP

Senior DevOps Engineer Individual Contributor at EML Payments Ltd

Jan 30, 2021

How granular I could go down at looking at certain data, especially related to the operations, is limited.

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GA

Gabriel Alvarez

Business Development Manager at a tech services company with 11-50 employees

Aug 5, 2024

The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved.

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Show 10 more reviews (out of 66)

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