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Cribl vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.5
Cribl is cost-effective compared to Splunk, but not all users see clear returns in time and cost savings.
Sentiment score
6.8
New Relic enhances performance by quickly pinpointing issues, improving application speed and stability, despite occasional pricing concerns.
 

Customer Service

Sentiment score
5.3
Cribl's customer support is effective and prompt, with high satisfaction despite some noted areas needing improved understanding of customer needs.
Sentiment score
7.5
New Relic's customer service is praised for quick, helpful support, although some experience variable wait times and off-hour delays.
They had extensive expertise with the product and were able to facilitate everything we needed.
The community, including the engineering and sales teams, is available on Slack and is very supportive.
Issues that could be solved quickly sometimes take longer because they go around in circles.
 

Scalability Issues

Sentiment score
5.5
Cribl is highly scalable, enabling efficient workload distribution and quick deployment, appealing to businesses of all sizes.
Sentiment score
7.8
New Relic offers reliable scalability for diverse infrastructures, effectively handling thousands of applications and servers with minor concerns.
I don't need to talk to a Cribl engineer to connect a new log source.
Cribl is quite scalable, as we could add worker nodes as our data grows.
It is pretty scalable, just in terms of cost.
 

Stability Issues

Sentiment score
5.8
Cribl is stable and reliable, with quick bug resolution and improvements over time despite occasional connectivity issues.
Sentiment score
7.8
New Relic is highly stable, handling workloads well, with minor issues quickly resolved and consistently high user ratings.
In deploying it into enterprise or production environments, it's quite reliable.
If the pipeline is down and we receive an alert that it's not sending information to the log collection platform for more than one or two hours, if we receive an alert, it would be great.
 

Room For Improvement

Cribl faces compatibility issues, UI limitations, and documentation inconsistencies, requiring enhancements in integration, customization, and data handling.
New Relic users seek better pricing, enhanced integrations, improved documentation, and more comprehensive dashboards, alerts, and performance monitoring.
In terms of large datasets—whether they originated from network inputs, virtual machines, or cloud instances—ingesting the data into the destination was relatively easy.
Perhaps more flexibility in terms of metrics would be helpful.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
 

Setup Cost

Cribl offers competitive pricing valued for cost-effectiveness and scalability, though its complex credit system can cause confusion.
Enterprise buyers should consider New Relic's complex and potentially expensive pricing model, especially for smaller companies or large deployments.
I don't think any other solution offers this much value at this price point.
 

Valuable Features

Cribl provides efficient, real-time data transformation and routing, supporting scalability, cost reduction, and rapid integration for enhanced operational efficiency.
New Relic offers performance monitoring, real-time analysis, error detection, and integration tools, enhancing efficiency and user experience.
The data reduction and preprocessing capabilities make Cribl really unique.
The community on Slack is excellent for solving questions and getting ideas.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
 

Categories and Ranking

Cribl
Ranking in Application Performance Monitoring (APM) and Observability
13th
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
16
Ranking in other categories
Log Management (7th), Security Information and Event Management (SIEM) (10th), Observability Pipeline Software (1st)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Network Monitoring Software (10th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of September 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cribl is 1.0%, up from 0.2% compared to the previous year. The mindshare of New Relic is 5.1%, down from 9.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
New Relic5.1%
Cribl1.0%
Other93.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Abdullah Zubair - PeerSpot reviewer
Enables seamless SIEM/Data Migration and Log Filtration across the enterprise estate
They've already done many good things with the product, but perhaps they could implement a temporary SIEM solution where we could store logs and display them as a SIEM, though I think that's not the space that Cribl is actually looking into. Based on my experience, this product is brilliant and there isn't much or anything important lacking in the product. We encountered some occasional issues with the syslog data stream, particularly when handling large data volume, and getting it to parse and field extracted correctly, but no major alarms that would halt the days operation. There were few source vendor specific challenges, but overall, I didn't notice anything major beyond that. Most of the process went smoothly. However, we did need to carry some troubleshooting to resolve the issues we faced while connecting with other platforms and few data stream miss-behaving, which wasn't a straightforward task for us. In terms of large datasets—whether they originated from network inputs, virtual machines, or cloud instances—ingesting the data into the destination was relatively easy. In summary, aside from the usual difficulties or issues that someone could face with any project, everything else went well.
Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
9%
Manufacturing Company
7%
Healthcare Company
7%
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise4
Large Enterprise6
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise49
Large Enterprise60
 

Questions from the Community

What is your experience regarding pricing and costs for Cribl?
I think the pricing for Cribl is reasonable. For large usage, but I heard the calculation of those credits is a bit complicated.
What needs improvement with Cribl?
So since we’re handling a ton of data, I think we could really benefit from a more integrated or connected way to manage it all. Like, if there is a way to better track data lineage, metadata, thos...
What is your primary use case for Cribl?
We use Cribl Stream to collect logs from multiple sources, transform and enrich them, filter out unnecessary data before sending them to SIEM. We also use Cribl to route logging to data lake.
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Cribl vs. New Relic and other solutions. Updated: September 2025.
867,349 professionals have used our research since 2012.