

New Relic and Cribl are prominent solutions in the observability realm, with each having specific strengths. New Relic has an edge in application performance monitoring, while Cribl excels in data routing and log management.
Features: New Relic offers extensive application performance monitoring capabilities, providing deep insights into application performance, resource bottlenecks, and error monitoring. Its comprehensive dashboards allow for a quick snapshot of application health. Cribl specializes in data routing and log management, enabling organizations to reduce data volumes and thus decrease ingestion costs. Its intuitive interface supports data transformation with minimal coding, catering to diverse data environments.
Room for Improvement: New Relic could improve its documentation, alerting systems, and interoperability. Pricing and data retention are also points of concern. Cribl users would like to see enhanced internal logging, more AI features, and better scalability during high-volume log ingestion. Additionally, Cribl's documentation could be more concise to aid user learning and integration.
Ease of Deployment and Customer Service: New Relic's deployment in public cloud environments supports accessibility and integration. Its customer service is efficient, though communication clarity could be improved. Cribl is adaptable to on-premise and hybrid cloud models, fitting tailored IT architectures. While responsive and efficient, Cribl's lack of direct communication channels like live chat is noted.
Pricing and ROI: New Relic's pricing is considered high, particularly for full-stack observability features, despite being worthwhile for larger enterprises. Cribl offers a cost-effective approach by reducing log ingestion costs, appealing to large data operations. Both solutions promise significant ROI, with New Relic boosting developer productivity through insights and Cribl reducing operational costs via efficient data handling.
What we've seen is really an overall reduction of just shy of 40% in our ingest into our SIM platform versus prior to having Cribl.
The second thing is that data aggregation, sampling, and reduction that we're able to do of the data, lowering our overall data volume, both traversing the network as well as what's being stored inside of our final solutions.
In terms of reduction, we were able to save almost ~40% of our total cost.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
After implementing New Relic, we have decreased staffing requirements while saving time and money.
They had extensive expertise with the product and were able to facilitate everything we needed.
Usually, within an hour, we get a response, and we are able to work with them back and forth until we resolve the issues.
Sometimes by hearing the problem itself, they will know what the solution is, and they will let us know how to resolve it, and we do it immediately.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
The infrastructure behind Cribl Search is also scalable as it uses a CPU and just spawns horizontally more instances as it demands and requires.
Compared to other SIEM tools I use, any slight change on the operating system end impacts a lot on our SIEM tools and other things, but Cribl performs well in that regard.
Cribl performs effectively across both market segments.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Migrating from those SC4S servers to Cribl worker nodes has truly been a game-changer.
Regarding scalability, we started with zero servers and have around 285 servers now.
Cribl is designed to deal with certain kinds of loads and is not designed to handle any scenario in the market.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
A more stringent role-based access control feature would enhance security and allow granular control over what users can see and access.
When passing query logs or DNS logs, if certain malicious query patterns need to be identified or if fast-flux attacks are happening, Cribl can report that and those would definitely be a plus for them.
I would advise others looking to implement Cribl that if they are evolving Cribl Search, it would be very interesting to see more capability, more flexibility, and more ways to share the data similar to Splunk.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Over time, the licensing cost has increased.
It was cheaper than the Splunk license.
Splunk is more expensive, and Cribl appears to be more affordable.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
The data reduction and preprocessing capabilities make Cribl really unique.
Cribl has a feature called JSON Unroll or Unroll function that allows you to differentiate the events; each event will come ingested as a single log instead of piling it up with multiple events.
The Cribl UI is very simple and easy to use, particularly when working with data from various sources; it makes it very easy to create pipelines, add complex logic to those pipelines, and then gives you a preview of what your data looks like before applying that pipeline and what you get after.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Mindshare (%) |
|---|---|
| New Relic | 3.8% |
| Cribl | 1.2% |
| Other | 95.0% |


| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 7 |
| Large Enterprise | 34 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 77 |
Cribl offers advanced data transformation and routing with features such as data reduction, plugin configurations, and log collection within a user-friendly framework supporting various deployments, significantly reducing data volumes and costs.
Cribl is designed to streamline data management, offering real-time data transformation and efficient log management. It supports seamless SIEM migration, enabling organizations to optimize costs associated with platforms like Splunk through data trimming. The capability to handle multiple data destinations and compression eases log control. With flexibility across on-prem, cloud, or hybrid environments, Cribl provides an adaptable interface that facilitates quick data model replication. While it significantly reduces data volumes, enhancing overall efficiency, there are areas for improvement, including compatibility with legacy systems and integration with enterprise products. Organizations can enhance their operational capabilities through certification opportunities and explore added functionalities tailored towards specific industry needs.
What are Cribl's most important features?Cribl sees extensive use in industries prioritizing efficient data management and cost optimization. Organizations leverage its capabilities to connect between different data sources, including cloud environments, improving both data handling and storage efficiency. Its customization options appeal to firms needing specific industry compliance and operational enhancements.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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