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Cribl vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
Cribl reduces costs, enhances efficiency, and automates tasks, significantly lowering SIEM expenses and data ingestion costs for organizations.
Sentiment score
6.7
New Relic enhances performance by quickly pinpointing issues, improving application speed and stability, despite occasional pricing concerns.
What we've seen is really an overall reduction of just shy of 40% in our ingest into our SIM platform versus prior to having Cribl.
In terms of reduction, we were able to save almost ~40% of our total cost.
In the case of optimization, it has helped return on investment to somewhere close to 50%.
 

Customer Service

Sentiment score
5.8
Cribl's support is praised for quick, effective responses, knowledgeable staff, and valuable resources, despite needing better customer requirement understanding.
Sentiment score
7.5
New Relic's customer service is praised for quick, helpful support, although some experience variable wait times and off-hour delays.
They had extensive expertise with the product and were able to facilitate everything we needed.
Usually, within an hour, we get a response, and we are able to work with them back and forth until we resolve the issues.
If they could enhance their internal logging, we won't require Cribl support to engage.
Issues that could be solved quickly sometimes take longer because they go around in circles.
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
 

Scalability Issues

Sentiment score
6.4
Cribl offers scalable workload distribution and seamless cloud integration, efficiently scaling from small organizations to large enterprises.
Sentiment score
7.7
New Relic is praised for its scalability, handling various environments efficiently, though some users consider costs a factor.
The infrastructure behind Cribl Search is also scalable as it uses a CPU and just spawns horizontally more instances as it demands and requires.
It's an enterprise version, and we have a good amount of users using this solution.
I don't need to talk to a Cribl engineer to connect a new log source.
 

Stability Issues

Sentiment score
6.5
Cribl is generally stable and reliable, with minor issues mitigated by improvements, strong support, and effective documentation.
Sentiment score
7.8
New Relic is highly stable, handling workloads well, with minor issues quickly resolved and consistently high user ratings.
Migrating from those SC4S servers to Cribl worker nodes has truly been a game-changer.
I would rate the stability as ten out of ten.
If the pipeline is down and we receive an alert that it's not sending information to the log collection platform for more than one or two hours, if we receive an alert, it would be great.
 

Room For Improvement

Cribl should enhance compatibility, improve user interface, offer training, optimize performance, and expand features to boost functionality and usability.
New Relic users seek better pricing, enhanced integrations, improved documentation, and more comprehensive dashboards, alerts, and performance monitoring.
If we can have more internal logs and more debug logs to validate the error, that would be beneficial because instead of reaching out to Cribl support, we can troubleshoot and find the root cause ourselves.
In terms of large datasets—whether they originated from network inputs, virtual machines, or cloud instances—ingesting the data into the destination was relatively easy.
Since Cribl is such a large platform with numerous features, having a clear, structured approach would make it easier for me and others to understand and utilize its capabilities.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
New Relic can get pricey for larger organizations.
 

Setup Cost

Cribl offers cost-effective pricing with scalability and efficiency, appreciated for handling large data volumes despite annual price increases.
Enterprise buyers should consider New Relic's complex and potentially expensive pricing model, especially for smaller companies or large deployments.
Over time, the licensing cost has increased.
Cribl is very inexpensive, with enterprise pricing around 30 cents per GB, which is really decent.
They have a universal license that allows us to consume the portions of Cribl that we want to use or flex into other portions of Cribl.
 

Valuable Features

Cribl transforms and manages data efficiently with scalable, intuitive UI, enhancing integration, reducing storage costs, and maintaining integrity.
New Relic offers easy installation, real-time monitoring, detailed insights, custom dashboards, and efficient integration, enhancing application performance and optimization.
The data reduction and preprocessing capabilities make Cribl really unique.
Cribl has a feature called JSON Unroll or Unroll function that allows you to differentiate the events; each event will come ingested as a single log instead of piling it up with multiple events.
The Cribl UI is very simple and easy to use, particularly when working with data from various sources; it makes it very easy to create pipelines, add complex logic to those pipelines, and then gives you a preview of what your data looks like before applying that pipeline and what you get after.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
The best features in New Relic include its numerous API integrations and a good source of support.
Another aspect I appreciate is its good alerting mechanism, which can throw alerts and can be configured with PagerDuty or Slack, allowing easy checks on triggers and troubleshooting using New Relic.
 

Categories and Ranking

Cribl
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
25
Ranking in other categories
Log Management (6th), Security Information and Event Management (SIEM) (10th), Observability Pipeline Software (1st)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
160
Ranking in other categories
Network Monitoring Software (9th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cribl is 1.1%, up from 0.3% compared to the previous year. The mindshare of New Relic is 5.1%, down from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
New Relic5.1%
Cribl1.1%
Other93.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Richard McIver - PeerSpot reviewer
Simplifies data processing and reduces ingest costs through real-time transformation
My favorite feature of Cribl is just how easy it makes working with the data; it's always been a pain point for us with other solutions, just taking our raw data from the source, transforming and manipulating it into what we need on the SIM side. That's always been a pretty heavy lift, however, Cribl has made that much easier. The tools built into the platform allow us to work with the data, see the results in real-time, see what the output's going to look before we commit it, and has really made our job in that respect a lot easier. The Cribl UI is very simple and easy to use, particularly when working with data from various sources; it makes it very easy to create pipelines, add complex logic to those pipelines, and then gives you a preview of what your data looks like before applying that pipeline and what you get after. As we're bringing data in and Cribl's processing it, it makes it very easy to identify subsets of data or certain events that source data that maybe are less useful or just noisy, not really applicable to to what we need what our security team needs, and we're able to just drop those events before they get sent out and and ingested by our SIEM. So that helps keep our data pipeline streamlined, keeps our output clean. It filters out noise, and then it makes our analysis more efficient. That reduces the data volume going into our SIMs, and that reduces and limits the ingest costs associated with that end. With less data, there's less to process when you're running complex searches. So we have charges against those compute resources reduced.
Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
8%
Manufacturing Company
8%
Healthcare Company
7%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise61
 

Questions from the Community

What is your experience regarding pricing and costs for Cribl?
Cribl is very inexpensive, with enterprise pricing around 30 cents per GB, which is really decent. Organizations looking to ingest terabytes or petabytes of data each day find it quite an inexpensi...
What needs improvement with Cribl?
The product is very good. They could add more AI-assisted pipeline development in the future release.
What is your primary use case for Cribl?
My current use cases involve using it as a pipeline to process data, to route data from cloud logs to different repositories. Some data goes to Splunk and others go to different data lakes. I didn'...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
New Relic can be improved by incorporating an automated incident analysis solution. They have comprehensive enterprise data, and based on that, they could generate and forecast things. They can pre...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Cribl vs. New Relic and other solutions. Updated: September 2025.
872,706 professionals have used our research since 2012.