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New Relic vs Sentry comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
New Relic enhances performance through reduced response times and server needs, improving troubleshooting and efficiency, despite higher premium costs.
Sentiment score
3.9
Sentry quickly resolves errors, boosts productivity, reduces downtime, improves user experience, and allows focus on new features.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System Engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
Senior SRE Engineer at SentinelOne
 

Customer Service

Sentiment score
7.5
New Relic's customer service is praised for professionalism, responsiveness, and expert guidance, with high satisfaction and prompt support.
Sentiment score
4.0
Sentry's comprehensive documentation and community support reduce reliance on customer service, with support rated 3.5 out of 5.
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
Issues that could be solved quickly sometimes take longer because they go around in circles.
Head of API at a marketing services firm with 11-50 employees
We have not contacted their technical support because everything is easy to set up under Sentry.
Founding Member at a tech services company with 51-200 employees
 

Scalability Issues

Sentiment score
7.7
New Relic efficiently scales, integrates with all environments, and manages large data volumes without performance issues, offering easy deployment.
Sentiment score
7.5
Sentry is praised for its robust scalability, handling large-scale operations efficiently, even with high user volumes and complex environments.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
It has been easy to use and configure across multiple systems, each having several environments.
Founding Member at a tech services company with 51-200 employees
 

Stability Issues

Sentiment score
7.9
New Relic is praised for reliability, efficiently handling workloads with occasional minor issues that are quickly resolved.
Sentiment score
7.5
Users praise Sentry's stability, citing few downtimes and robust features contingent on user skills, with high ratings.
 

Room For Improvement

New Relic users seek better pricing, privacy, UI simplicity, integration, analytics, mobile support, configurability, and documentation.
Users seek Sentry improvements in integrations, analytics, customization, interface, debugging, personalization, mapping, documentation, and cloud capabilities.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System Engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
Integrations or single sign-on capability with Microsoft would be beneficial for securing all assets.
Founding Member at a tech services company with 51-200 employees
 

Setup Cost

Enterprise buyers have mixed views on New Relic pricing, citing cost-effectiveness but noting complexity and variable costs.
Sentry offers flexible, cost-effective pricing with easy plan transitions and customizable options for enterprise users.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
Compared to New Relic, it provides the necessary features at a cheaper cost, especially since we moved infrastructure monitoring to Azure.
Founding Member at a tech services company with 51-200 employees
 

Valuable Features

New Relic offers easy installation, real-time insights, and integrates seamlessly to enhance performance monitoring and incident management.
Sentry provides robust error management, performance monitoring, and seamless integration with platforms, enhancing developer collaboration and application efficiency.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
Real-time error tracking helps our Quality Assurance team easily identify the root causes of problems or bugs and promptly inform the developers about specific issues.
Founding Member at a tech services company with 51-200 employees
At this time, I focus on finding and fixing bugs.
React Developer at Rayvarz Software Engineering Company
Sentry provides real-time error tracking which is invaluable for identifying and resolving issues quickly.
Senior QA Engineer at a outsourcing company with 201-500 employees
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
164
Ranking in other categories
Network Monitoring Software (8th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
Sentry
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
14
Ranking in other categories
Debugging (1st)
 

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 4.1%, down from 7.9% compared to the previous year. The mindshare of Sentry is 3.8%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
New Relic4.1%
Sentry3.8%
Other92.1%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
NM
Founding Member at a tech services company with 51-200 employees
Real-time error tracking assists the QA team in swiftly identifying and reporting bugs
One of the greatest advantages of Sentry is its support for Azure Web Services, which New Relic does not support. Sentry integrates with common developer communication platforms like Discord and WhatsApp, which allows developers to easily track notifications and findings in the applications. Real-time error tracking helps our Quality Assurance team easily identify the root causes of problems or bugs and promptly inform the developers about specific issues.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
8%
Retailer
6%
Computer Software Company
16%
Comms Service Provider
11%
Financial Services Firm
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise65
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise3
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
New Relic is priced on the higher side. Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic, which resulted in moving to open-sourc...
What is your experience regarding pricing and costs for Sentry?
Sentry is very affordable. We spend less than $200 to $300 a month. Compared to New Relic, it provides the necessary features at a cheaper cost, especially since we moved infrastructure monitoring ...
What needs improvement with Sentry?
Right now, Sentry meets our needs and we have not encountered any bottlenecks. However, additional personalization and easier setup for capturing all the different application logs could be an area...
What is your primary use case for Sentry?
We use Sentry for application performance management and tracking bugs and issues in the application.
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Dropbox, Airbnb, Stripe, Uber
Find out what your peers are saying about New Relic vs. Sentry and other solutions. Updated: December 2025.
879,768 professionals have used our research since 2012.