

New Relic and Sentry compete in the monitoring tools category. New Relic seems to have the upper hand due to its robust features and comprehensive support, whereas Sentry is valued for its simplicity and efficiency.
Features: New Relic includes extensive data analytics, custom dashboards, and deep transaction insights. Sentry provides real-time error tracking, efficient issue resolution, and integration capabilities.
Room for Improvement: New Relic has high complexity and a steep learning curve. Sentry can improve on performance for large-scale operations and more detailed documentation.
Ease of Deployment and Customer Service: New Relic's deployment is comprehensive but complex, with supportive customer service. Sentry's deployment is straightforward, but users desire more robust support.
Pricing and ROI: New Relic has higher setup costs but offers justified ROI due to its features. Sentry has a more cost-effective setup with satisfactory ROI, focusing on error tracking.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
After implementing New Relic, we have decreased staffing requirements while saving time and money.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
We have not contacted their technical support because everything is easy to set up under Sentry.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
It has been easy to use and configure across multiple systems, each having several environments.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Integrations or single sign-on capability with Microsoft would be beneficial for securing all assets.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
As we talk about pricing, it is not that much cheaper.
Compared to New Relic, it provides the necessary features at a cheaper cost, especially since we moved infrastructure monitoring to Azure.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Real-time error tracking helps our Quality Assurance team easily identify the root causes of problems or bugs and promptly inform the developers about specific issues.
At this time, I focus on finding and fixing bugs.
Sentry provides real-time error tracking which is invaluable for identifying and resolving issues quickly.
| Product | Mindshare (%) |
|---|---|
| New Relic | 3.6% |
| Sentry | 1.4% |
| Other | 95.0% |

| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 52 |
| Large Enterprise | 80 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 3 |
| Large Enterprise | 3 |
New Relic offers comprehensive server and application performance monitoring features, empowering organizations with real-time insights and customizable dashboards for efficient issue resolution.
Possessing robust capabilities, New Relic provides in-depth application data, allowing users to trace and diagnose issues efficiently. Its powerful API integration enables seamless performance improvement tracking. Despite certain areas for improvement like configuration handling and pricing, New Relic remains a preferred choice for application performance monitoring, server monitoring, and infrastructure management, facilitating end-to-end observability and enhancing application health.
What are New Relic's key features?In sectors like finance and e-commerce, New Relic is utilized for real-time performance monitoring, allowing businesses to identify bottlenecks, manage infrastructure effectively, and ensure seamless user experiences. By tracking API response times and monitoring databases, companies improve performance and user satisfaction through better observability and synthetic monitoring.
Sentry provides developers with real-time error tracking and performance metrics, facilitating efficient monitoring and logging across front-end and back-end systems. The platform enhances error visibility without direct production access, ensuring robust data protection.
Sentry offers a comprehensive integration with Git repositories, allowing users to gain context for errors and manage performance metrics across their entire tech stack. Its user-friendly interface, coupled with features like security and session replays, aids in rapid learning and error resolution. Support for platforms like Azure Web Services and seamless integration with communication tools further enhances its functionalities. The tool is appreciated for error and performance reporting, with integrations extending to platforms such as Slack and AWS Lambda. Users, however, seek improved integration with additional tools, enhanced tracing capabilities, task automation, and better customization for event handling.
What are the key features of Sentry?Sentry finds application across industries like banking, where it's deployed to monitor application performance and manage errors both on-premises and in the cloud. Teams benefit from its ability to trace and rectify errors while preserving system reliability and ensuring controlled access to databases.
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