New Relic vs SolarWinds NPM comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Jul 29, 2023

We compared New Relic and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: New Relic offers reliable monitoring capabilities and advanced traceability features. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.

  • Room for Improvement: New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.

  • Service and Support: Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.

  • Ease of Deployment: New Relic's setup is perceived as relatively easy, and professional services are available if needed. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.

  • Pricing: New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.

  • ROI: Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.

Comparison Results: New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.

To learn more, read our detailed New Relic vs. SolarWinds NPM Report (Updated: November 2023).
745,341 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "This solution required a license and it is better than some other competitors."
  • "The solution is less expensive than AppNeta."
  • "We feel it's a little bit pricey."
  • "The pricing is fine."
  • More New Relic Pricing and Cost Advice →

  • "Quite highly priced"
  • "There's standard licensing, and then it depends on the size of the customer."
  • "We pay a yearly licensing fee."
  • "Price could be improved on"
  • "We pay approximately $4,000 annually for SolarWinds NPM. There are no additional fees required other than the standard fees."
  • "We pay for SolarWinds NPM yearly. We buy it and then we renew it, but it's not subscription-based. I don't remember the value exactly, because it's my manager who manages pricing, but we pay $60,000 per year for all the solutions. Pricing will also depend on the number of devices. We have a lot of devices."
  • "SolarWinds is expensive. That's why it's primarily banks using the solution. Small businesses can't afford it. Due to its pricing, most smaller enterprises like manufacturing companies are not interested. For example, we have a client who is also interested in traffic monitoring, but they are not purchasing SolarWinds because of the cost."
  • "SolarWinds NPM has different pricing models available. The cost of the solution is less than some competitors."
  • More SolarWinds NPM Pricing and Cost Advice →

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    Questions from the Community
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    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the… more »
    Top Answer:It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are… more »
    Top Answer:From my point of view, SolarWind is the best tool.
    Top Answer:We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of… more »
    Comparisons
    Also Known As
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
    Learn More
    Overview

    Juniper Mist Premium Analytics is a comprehensive network analytics solution that provides organizations with valuable insights into their network performance and user experience. The primary use case of this product is to enable IT teams to proactively monitor, troubleshoot, and optimize their network infrastructure.

    The most valuable functionality of Juniper Mist Premium Analytics is its AI-driven insights and recommendations. Leveraging machine learning algorithms, it analyzes vast amounts of network data to identify anomalies, predict potential issues, and suggest remediation actions. This proactive approach helps organizations minimize network downtime, improve user experience, and optimize network performance.

    By providing real-time visibility into network performance, Juniper Mist Premium Analytics helps organizations quickly identify and resolve network issues. It offers detailed analytics on network traffic, application performance, and user behavior, allowing IT teams to pinpoint the root cause of problems and take immediate action. This not only reduces troubleshooting time but also enhances overall network reliability.

    Furthermore, Juniper Mist Premium Analytics enables organizations to optimize their network infrastructure. It provides insights into network capacity utilization, application usage patterns, and user behavior, allowing IT teams to make informed decisions about network design, resource allocation, and capacity planning. This helps organizations to ensure that their network is efficiently utilized and can support the growing demands of their users.

    New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's performance, including database queries, website response times, and page load times. 

    The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

    SolarWinds NPM is a network monitoring solution that enables you to detect, diagnose, and resolve network performance issues and outages quickly and efficiently. The solution is a powerful tool that can help you increase service levels, reduce downtime with multi vendor network monitoring, simplify the management of complex network devices, improve operational efficiency, and much more.

    SolarWinds NPM Features

    SolarWinds NPM has many valuable key features. Some of the most useful ones include:

    • Increased scalability
    • Fault, performance, and availability monitoring
    • Dynamic network discovery and mapping
    • Cross-stack network data correlation
    • Customizable topology
    • Dependency-aware intelligent alerts
    • Intelligent maps
    • Automated capacity forecasting, alerting, and reporting
    • Logical and physical network monitoring
    • Monitor Azure vNet gateway visibility

    SolarWinds NPM Benefits

    There are several benefits to implementing SolarWinds NPM. Some of the biggest advantages the solution offers include:

    • Comprehensive monitoring for advanced network devices: With SolarWinds NPM, you can gain insight into the health and performance of your load balancers, Cisco ASA and Palo Alto Networks, firewalls, and Cisco Nexus switches.
    • Hardware health monitoring: SolarWinds NPM makes it easy for you to monitor, alert, and report on key device metrics, including power supply, fan speed, and temperature.
    • Customizable performance and availability reports: With this feature, you can choose from more than 100 templates to schedule and also generate custom network performance reports.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the SolarWinds NPM solution.

    PeerSpot user Andrew N., Senior Network Engineer at Element Critical, says, “The "Performance Analyzer" feature is the solution's most valuable aspect. It's able to do the bounded graphs of all the interface stats, from errors to broadcasts and to current traffic. With a click of a button you're able to, in one interface, look at historical data for those items.” He also adds, “From the troubleshooting point of view, just having that peace of mind is great. And, The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."

    Daniel S., Systems and Data Warehouse Supervisor at MMSD, mentions, “The alerting and usage tracking is a valuable feature because it alerts us when we're getting near capacity on disk space, network utilization or processor utilization. It helps us manage our capacity and enables us to be proactive.”

    A Senior Vice President and CIO at a financial services firm explains, “As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning. It also gives us visibility of spikes and allows us to track down the reasons for their occurrences. So too, it makes room for potential processes that have gotten hung or runaway and to know when it's time to reboot a server or service.”

    Dinesh N., Digital Innovation at Bobcat Company, states, “The best part of the solution is the sharing display. It gives a general public ID wherein everyone can link to a public display. That's a good feature.”


    Fazal A., Implementation & Support Specialist at 360Factors, comments, “We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down. In the event an interface goes down, we have multiple reports that include availability monitoring, network uptime monitoring, and network downtime monitoring. These reports are on multiple schedules such as the end of the day, end of the last business day of the week, monthly, and quarterly. This gives us the ability to provide reports to our management and let them know the performance of our network.”

    Offer
    Learn more about Juniper Mist Premium Analytics
    Learn more about New Relic
    Learn more about SolarWinds NPM
    Sample Customers
    Information Not Available
    World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
    Microsoft, Federal Express, Hewlett-Packard, and MasterCard
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm12%
    Manufacturing Company9%
    Government8%
    REVIEWERS
    Financial Services Firm24%
    Computer Software Company16%
    Media Company9%
    Retailer8%
    VISITORS READING REVIEWS
    Educational Organization29%
    Financial Services Firm14%
    Computer Software Company11%
    Manufacturing Company5%
    REVIEWERS
    Comms Service Provider12%
    Computer Software Company11%
    Financial Services Firm11%
    Healthcare Company9%
    VISITORS READING REVIEWS
    Educational Organization48%
    Computer Software Company8%
    Government6%
    Manufacturing Company4%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise62%
    REVIEWERS
    Small Business35%
    Midsize Enterprise29%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise36%
    Large Enterprise50%
    REVIEWERS
    Small Business33%
    Midsize Enterprise18%
    Large Enterprise49%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise53%
    Large Enterprise34%
    Buyer's Guide
    New Relic vs. SolarWinds NPM
    November 2023
    Find out what your peers are saying about New Relic vs. SolarWinds NPM and other solutions. Updated: November 2023.
    745,341 professionals have used our research since 2012.

    New Relic is ranked 7th in IT Infrastructure Monitoring with 34 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 35 reviews. New Relic is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of New Relic writes "Provides a complete picture of what's happening and has an accurate alert mechanism". On the other hand, the top reviewer of SolarWinds NPM writes "Simple to set up with good visualizations and helpful support". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Azure Monitor and Grafana, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ThousandEyes, ManageEngine OpManager and LogicMonitor. See our New Relic vs. SolarWinds NPM report.

    See our list of best IT Infrastructure Monitoring vendors and best Network Monitoring Software vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.