We performed a comparison between New Relic and Elastic Observability based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Users prefer Elastic Observability over New Relic due to its comprehensive visualization and metrics, better control over backend calls, and AI integration, including simple-to-use machine learning. Despite its straightforward setup, users suggest that New Relic could improve error debugging, correlation with logs, historical data retention, and AI and machine learning capabilities.
"It's easy to deploy, and it's very flexible."
"Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning over a month from multiple data sources can be completed within seconds."
"The solution is open-source and helps with back-end logging. It is also easy to handle."
"I have built a mini business intelligence system based on Elastic Observability."
"It has always been a stable solution."
"The architecture and system's stability are simple."
"The most valuable feature of Elastic Observability is the text search."
"Elastic APM has plenty of features, such as the Elastic server for Kibana and many additional plugins. It's a comprehensive tool when used as a logging platform."
"The solution is scalable, and it is easy because all the documentation is available."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The most valuable feature of New Relic is its ease of use."
"The simplicity of the dashboard is very good."
"Elastic Observability’s price could be improved."
"There's a steep learning curve if you've never used this solution before."
"The cost must be made more transparent."
"If we had some pre-defined templates for observability that we could start using right away after deploying it – instead of having to build or to change some of the dashboards – that would be helpful."
"There is room for improvement regarding its APM capabilities."
"The tool's scalability involves a more complex implementation process. It requires careful calculations to determine the number of nodes needed, the specifications of each node, and the configuration of hot, warm, and cold zones for data storage. Additionally, managing log retention policies adds further complexity. The solution's pricing also needs to be cheaper."
"Elastic Observability needs to have better standardization, logging, and schema."
"Elastic Observability needs to improve the retrieval of logs and metrics from all the instances."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"I would like an infrastructure network that provides real-time views, showing the issues."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
Elastic Observability is ranked 7th in Application Performance Monitoring (APM) and Observability with 22 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Elastic Observability is rated 7.8, while New Relic is rated 8.6. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Elastic Observability is most compared with Dynatrace, AppDynamics, Sentry, Azure Monitor and Datadog, whereas New Relic is most compared with Dynatrace, Datadog, Grafana, Azure Monitor and Prometheus. See our Elastic Observability vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
