Elastic Observability vs New Relic comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Jun 27, 2023

We performed a comparison between New Relic and Elastic Observability based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Users have reported that the initial setup process for New Relic is generally simple and requires fewer commands and browser configuration, while Elastic Observability's complexity is dependent on the environment and involves a distributed nature and multiple cluster setup that can be more challenging. While some users received professional services for New Relic, Elastic Observability demanded a technical team of six to seven people.
  • Features: New Relic provides comprehensive application data, trustworthy monitoring, precise alert systems, and transparent pricing. On the other hand, Elastic Observability is effortless to set up, includes machine learning, and enables users to monitor performance using metrics. It also has an Elastic server and numerous supplementary plugins.
  • Pricing: New Relic's pricing is based on a monthly or yearly license with additional fees for extra features or data ingestion, while Elastic Observability's pricing varies depending on the type of license and usage, with some components embedded in the license or even open source. Elastic Observability's cost can increase with increased usage, and certain features require payment. The pricing is deemed reasonable by some users, but others find it expensive.
  • Service and Support: While opinions on New Relic's customer service are mixed, Elastic Observability generally receives positive feedback. Customers appreciate the strong tech support and helpful online community offered by Elastic Observability. Some customers have not needed support from Elastic Observability, but still find the documentation and team skill level to be satisfactory.
  • ROI: Some users have found New Relic APM to have a questionable ROI, while others have seen returns. In contrast, Elastic Observability has been effective in reducing incidents and overheads and providing comprehensive issue visibility at a lower cost.

Comparison Results: Users prefer Elastic Observability over New Relic due to its comprehensive visualization and metrics, better control over backend calls, and AI integration, including simple-to-use machine learning. Despite its straightforward setup, users suggest that New Relic could improve error debugging, correlation with logs, historical data retention, and AI and machine learning capabilities.

To learn more, read our detailed Elastic Observability vs. New Relic Report (Updated: September 2023).
734,678 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The solution allows us to dig deep into data.""The solution has been stable in our usage.""Machine learning is the most valuable feature of this solution.""The architecture and system's stability are simple.""I have built a mini business intelligence system based on Elastic Observability.""Good design and easy to use once implemented.""The Elastic User Interface framework lets us do custom development when needed. You need to have some Javascript knowledge. We need that knowledge to develop new custom tests.""It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis."

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"You don't have to go through a list of 500 servers.""New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem.""The versatility of the solution is its most valuable feature.""The feature I found most valuable is being able to design my queries. It's easy to design a query.""It offers helpful user metrics so we can learn more about the user experience.""The solution offers good documentation.""The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.""The monitoring so far has been good and we are happy with it."

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"There's a steep learning curve if you've never used this solution before.""Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira.""If we had some pre-defined templates for observability that we could start using right away after deploying it – instead of having to build or to change some of the dashboards – that would be helpful.""The price is the only issue in the solution. It can be made better and cheaper.""Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage.""Elastic Observability is an excellent product for monitoring and visibility, but it lacks predictive analytics. Most solutions are aligned with the AIOps requirements, but this piece is missing in Elastic and should be included.""They need more skills in the market. There are not enough skills in the market. It is not pervasive enough on the market, in my opinion. In other words, there isn't a big enough user base.""Elastic Observability needs to improve the retrieval of logs and metrics from all the instances."

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"The solution should include more detailed reports for SQL database requests.""The solution needs to have staging.""We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it.""In the next release, I'd like to see a better pricing structure.""The browser isn't exactly reliable.""One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability.""New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better.""Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

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Pricing and Cost Advice
  • "So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."
  • "There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."
  • "Pricing is one of those situations where the more you use it, the more you pay."
  • "The price of Elastic Observability is expensive."
  • "Users have to pay for some features, like the alerts on different channels, because they are unavailable in different source versions."
  • "One needs to pay for the licenses, and it is an annual subscription model right now."
  • "Since we are a huge company, Elastic Observability is an affordable solution for us."
  • "We will buy a premium license after POC."
  • More Elastic Observability Pricing and Cost Advice →

  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "This solution required a license and it is better than some other competitors."
  • "The solution is less expensive than AppNeta."
  • "We feel it's a little bit pricey."
  • "The pricing is fine."
  • More New Relic Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution is open-source and helps with back-end logging. It is also easy to handle.
    Top Answer:Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira.
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
    Average Words per Review
    Average Words per Review
    Also Known As
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Learn More
    To effectively monitor and gain insights across your distributed systems, you need to have all your observability data in one stack. Break down silos by bringing together application, infrastructure, and user data into a unified solution for end-to-end observability and alerting.
    Rely on the most widely deployed observability platform available, built on the proven Elastic Stack (also known as the ELK Stack) to converge silos, delivering unified visibility and actionable insights.

    New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's performance, including database queries, website response times, and page load times. 

    The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

    Learn more about Elastic Observability
    Learn more about New Relic
    Sample Customers
    PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
    World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
    Top Industries
    Computer Software Company33%
    Manufacturing Company22%
    Comms Service Provider11%
    Healthcare Company11%
    Financial Services Firm22%
    Computer Software Company15%
    Healthcare Company7%
    Comms Service Provider7%
    Financial Services Firm24%
    Computer Software Company16%
    Media Company9%
    Educational Organization29%
    Financial Services Firm14%
    Computer Software Company11%
    Manufacturing Company5%
    Company Size
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise69%
    Small Business20%
    Midsize Enterprise12%
    Large Enterprise68%
    Small Business35%
    Midsize Enterprise29%
    Large Enterprise35%
    Small Business14%
    Midsize Enterprise36%
    Large Enterprise50%
    Buyer's Guide
    Elastic Observability vs. New Relic
    September 2023
    Find out what your peers are saying about Elastic Observability vs. New Relic and other solutions. Updated: September 2023.
    734,678 professionals have used our research since 2012.

    Elastic Observability is ranked 6th in Application Performance Monitoring (APM) and Observability with 13 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 34 reviews. Elastic Observability is rated 7.6, while New Relic is rated 8.2. The top reviewer of Elastic Observability writes "Allows us capture data in observability points, place it into a database, and analyze it". On the other hand, the top reviewer of New Relic writes "Provides a complete picture of what's happening and has an accurate alert mechanism". Elastic Observability is most compared with Dynatrace, AppDynamics, Sentry, Datadog and Azure Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Azure Monitor, Sentry and Grafana. See our Elastic Observability vs. New Relic report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors and best IT Infrastructure Monitoring vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.