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Elastic Observability vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024
 

Categories and Ranking

Elastic Observability
Ranking in Application Performance Monitoring (APM) and Observability
8th
Ranking in IT Infrastructure Monitoring
9th
Ranking in Cloud Monitoring Software
8th
Average Rating
7.6
Number of Reviews
23
Ranking in other categories
Log Management (15th), Container Monitoring (4th)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Ranking in IT Infrastructure Monitoring
5th
Ranking in Cloud Monitoring Software
4th
Average Rating
8.4
Number of Reviews
155
Ranking in other categories
Network Monitoring Software (6th), IT Operations Analytics (2nd), Mobile APM (2nd), AIOps (3rd)
 

Mindshare comparison

As of September 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Elastic Observability is 6.5%, up from 5.0% compared to the previous year. The mindshare of New Relic is 9.4%, down from 10.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

RT
Jul 7, 2021
The best full stack observability compared to any other tool
In terms of what could be improved, Elastic APM's visualization is not that great compared to other tools. It's number of metrics is very low. Their JVM metrics are much less while running on CPU memory and on top of that you get a thread usage. They're not giving much on application performance metrics. In that respect, they have to improve a little bit. If you compare that with other tools, such as New Relic, which is also not giving many insights, it would be good to get internal calls or to see backend calls. We are not getting this kind of metric. On the other hand, if you go to the trace view, it gives you a good backend calls view. That backend call view is also capturing everything, and we need some kind of control over it, which it does not have. For example, if I don't want some of the sequence selected, there should be controls for that. Moreover you need to do all these things manually. Nowadays, just imagine any product opted to do conservation manually, that would be really disastrous. We don't want to do that manually. For now this needs to be either by API or some kind of automated procedure. If you want to install the APM Agent, because it is manual we would need to tune it so that the APIs are available for the APM site. That's one drawback. Additionally, the synthetic monitoring and real user monitoring services are not available here. Whereas in New Relic the user does get such services. The third drawback I see is the control site. For now, only one role is defined for this APM. So if I want to restrict the user domain, for example, if in your organization you have two or three domains, domain A, domain B, domain C, but you want to give access to the specific domain or a specific application, I am not sure how to do that here. Both the synthetic and process monitoring should be improved. For the JVM, Java Process Monitoring, and any process monitoring, they have to have more metrics and a breakdown of the TCP/IP, and the tools are giving me - they don't provide many metrics in size. You get everything, but you fail to visualize it. The New Relic only focuses on transactions, and Elastic APM also focuses on similar stuff, but I am still looking for other options like thread usage, backend calls, front end calls, or how many front end and backend calls. This kind of metric is definitely required. We don't have much control. For example, some backend calls trigger thousands of prepared statements, update statements, or select statements, and we don't have any control. If I only want select statement, not update statements, this kind of control should be there and properly supplied. The property file is very big and it is still manual, so if you want control agent properties you need UI control or API control. Nowadays, the world is looking for the API site so they'll be able to develop more smartly. They are looking for these kinds of options to enrich their dashboard creation and management.
AS
Dec 7, 2022
Good performance monitoring with helpful code detection and resolution
The New Relic APM basically helps us understand how the application is functioning at a very in-depth level. The APM helps us bring in observability, which is the next part of monitoring. It tells us about every database query, long-running query, website response time, page load times, and…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product has connectors to many services."
"We can view and connect different sources to the dashboard using it."
"For full stack observability, Elastic is the best tool compared with any other tool ."
"The ability to ensure that the data is searchable and maintainable is highly valuable for our purposes."
"The solution has been stable in our usage."
"It has always been a stable solution."
"The architecture and system's stability are simple."
"It's easy to deploy, and it's very flexible."
"The solution is quite stable."
"It has helped us maintain a much higher uptime than we had previously."
"We like the performance of the product."
"The most important thing is that it tells us where the latency in throughput and response time are."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"It offers helpful user metrics so we can learn more about the user experience."
 

Cons

"If we had some pre-defined templates for observability that we could start using right away after deploying it – instead of having to build or to change some of the dashboards – that would be helpful."
"We did have some issues at the beginning."
"The solution needs to use more AI. Once the product onboards AI, users would more effectively be able to track endpoints for specific messages."
"Improving code insight related to infrastructure and network, particularly focusing on aspects such as firewalls, switches, routers, and testing would be beneficial."
"The interface could be improved."
"Elastic Observability needs to have better standardization, logging, and schema."
"The solution would be better if it was capable of more automation, especially in a monitoring capacity or for the response to abnormalities."
"The cost must be made more transparent."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"The solution must provide better support for Azure Web Apps service."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"I would like an infrastructure network that provides real-time views, showing the issues."
 

Pricing and Cost Advice

"Pricing is one of those situations where the more you use it, the more you pay."
"We will buy a premium license after POC."
"So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."
"It is expensive. It is not cheap."
"There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."
"Elastic Observability is cheaper than other similar solutions, such as Dynatrace. Its license calculation is based on various factors like data volume and physical infrastructure, particularly related to RAM capacity."
"The product’s pricing needs improvement."
"The price of Elastic Observability is expensive."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"The solution is cheap, but prices can go up when users grow."
"This solution required a license and it is better than some other competitors."
"The pricing is fine."
"Cost is significant with a lot of extras."
"This is an expensive tool."
"We're paying for the New Relic APM license annually."
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Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
801,314 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
16%
Manufacturing Company
9%
Government
5%
Educational Organization
36%
Financial Services Firm
13%
Computer Software Company
10%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Elastic Observability?
Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...
What is your experience regarding pricing and costs for Elastic Observability?
It is expensive. It is not cheap. We only use the monitoring part.
What needs improvement with Elastic Observability?
It doesn't work as a completely full hundred percent monitoring tool since certain applications are different. We did have some issues at the beginning, but we managed by using agents, bits, and me...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
There is room for improvement in the stability.
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Learn More

 

Overview

 

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Elastic Observability vs. New Relic and other solutions. Updated: September 2024.
801,314 professionals have used our research since 2012.