Elastic Observability vs New Relic comparison

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12,749 views|10,160 comparisons
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23,688 views|18,667 comparisons
Comparison Buyer's Guide
Executive Summary
Updated on Jan 4, 2023

We performed a comparison between Elastic Observability and New Relic based on our users’ reviews in four categories. After reading the collected data, you can find our conclusion below.

  • Ease of Deployment: Elastic Observability users say the solution can be very complex to deploy. New Relic users feel the solution is easy and straightforward to deploy.
  • Features: Elastic Observability users like that the solution works very well as a logging platform and provides many additional plugins. Users can perform custom development as desired and do complete deep data dives. Some users feel the solution needs predictive analysis and more visibility.

    New Relic users really appreciate the customization of the start and end time. The solution is simplistic and is very good for drawing graphs about system usage, sending alerts, and creating valuable plugins. Users feel the connectivity between legacy and newer cloud applications needs to be improved.
  • Pricing: Elastic Observability users feel the cost is reasonable. New Relic users say the pricing is a bit expensive.
  • Service and Support: Users of both solutions are very satisfied with the service and support they have received.

Comparison Results: Elastic Observability has some features that users prefer over New Relic. Elastic Observability is user friendly and uses next-generation machine learning and AI, which help make it a very complete solution. New Relic users relate that the solution sometimes has issues with downtime when updating and can seem a bit buggy.

To learn more, read our detailed Elastic Observability vs. New Relic Report (Updated: March 2023).
687,256 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We use AppDynamics and Elastic. The reason why we're using Elastic APM is because of the license count. It's very favorable compared to AppDynamics. It's inexpensive; it's economical.""Machine learning is the most valuable feature of this solution.""For full stack observability, Elastic is the best tool compared with any other tool .""It's easy to deploy, and it's very flexible.""Elastic APM has plenty of features, such as the Elastic server for Kibana and many additional plugins. It's a comprehensive tool when used as a logging platform.""The Elastic User Interface framework lets us do custom development when needed. You need to have some Javascript knowledge. We need that knowledge to develop new custom tests.""Good design and easy to use once implemented.""The solution allows us to dig deep into data."

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"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem.""The most valuable features of New Relic are the reports and ease of use.""The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.""The simplicity of the dashboard is very good.""There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good.""We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.""Working with the solution is very easy. It's user-friendly.""It allows the restriction of privileges and control of users."

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Cons
"There's a steep learning curve if you've never used this solution before.""In the future, Elastic APM needs a portfolio iTool. They can provide an easy way to develop the custom UI for Kibana.""The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome.""They need more skills in the market. There are not enough skills in the market. It is not pervasive enough on the market, in my opinion. In other words, there isn't a big enough user base.""If we had some pre-defined templates for observability that we could start using right away after deploying it – instead of having to build or to change some of the dashboards – that would be helpful.""Elastic APM's visualization is not that great compared to other tools. It's number of metrics is very low.""The solution needs to use more AI. Once the product onboards AI, users would more effectively be able to track endpoints for specific messages.""Elastic Observability is an excellent product for monitoring and visibility, but it lacks predictive analytics. Most solutions are aligned with the AIOps requirements, but this piece is missing in Elastic and should be included."

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"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.""New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI.""The connectivity between legacy and newer cloud applications is not great.""Some AIOps are missing in New Relic APS, and I would like to see more features in this area.""One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly.""Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application.""The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load.""I haven't come across any features that are lacking."

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Pricing and Cost Advice
  • "So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."
  • "There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."
  • "Pricing is one of those situations where the more you use it, the more you pay."
  • More Elastic Observability Pricing and Cost Advice →

  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "This solution required a license and it is better than some other competitors."
  • "The solution is less expensive than AppNeta."
  • "We feel it's a little bit pricey."
  • "The pricing is fine."
  • More New Relic Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The price is very less expensive compared to the other solutions.
    Top Answer:We are using the open source version, so there's been no need to build anything ourselves. We do not have a lot of casual issues, and, compared to other solutions like AppDynamics, Dynatrace, and New… more »
    Top Answer:Our licensing model isn't a full one. We are in a less interesting model, so we do not have intelligence on it. We don't get system intelligence and machine learning models, however, I don't know if… more »
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:I'm not aware of the exact licensing costs. My understanding is that it is affordable. I'd rate it four out of five. We likely py a yearly licensing fee. It's all-inclusive, and there are no extra… more »
    Ranking
    Views
    12,749
    Comparisons
    10,160
    Reviews
    8
    Average Words per Review
    660
    Rating
    7.4
    Views
    23,688
    Comparisons
    18,667
    Reviews
    30
    Average Words per Review
    545
    Rating
    8.3
    Comparisons
    Also Known As
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Learn More
    Overview
    To effectively monitor and gain insights across your distributed systems, you need to have all your observability data in one stack. Break down silos by bringing together application, infrastructure, and user data into a unified solution for end-to-end observability and alerting.
    Rely on the most widely deployed observability platform available, built on the proven Elastic Stack (also known as the ELK Stack) to converge silos, delivering unified visibility and actionable insights.

    Real, actionable insights into your stack

    Correlate issues across your stack. Debug and collaborate from your IDE. AI assistance at every step. All in one connected experience - not a maze of charts

    Troubleshoot infrastructure before. Not after.

    Find root cause faster. Correlate infrastructure health with performance and customer impact on one platform.

    Dashboards, alerts, and integrations all in one place

    Our Instant Observability quickstarts bundle everything you need to start monitoring like a pro right out of the box.

    Quickly integrate with hundreds of tools and open standards.

    Integrate easily with leading cloud providers. New Relic is committed to open standards, open instrumentation, and the open communities that support them.

    Offer
    Learn more about Elastic Observability
    Learn more about New Relic
    Sample Customers
    PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
    Fairfax Media, Despergar.com, MercadoLibre, Veracode, Costa Coffee, Kiva, Alkami, Mondia Media, Bringmeister.de, Simplesurance, Confused.com, ReachLocal, Lending Club, Boozt.com, Trainline
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company18%
    Comms Service Provider11%
    Healthcare Company7%
    REVIEWERS
    Financial Services Firm24%
    Computer Software Company16%
    Media Company9%
    Retailer8%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Computer Software Company17%
    Government6%
    Retailer6%
    Company Size
    REVIEWERS
    Large Enterprise100%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise13%
    Large Enterprise69%
    REVIEWERS
    Small Business34%
    Midsize Enterprise30%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise13%
    Large Enterprise68%
    Buyer's Guide
    Elastic Observability vs. New Relic
    March 2023
    Find out what your peers are saying about Elastic Observability vs. New Relic and other solutions. Updated: March 2023.
    687,256 professionals have used our research since 2012.

    Elastic Observability is ranked 11th in Application Performance Management (APM) with 8 reviews while New Relic is ranked 3rd in Application Performance Management (APM) with 30 reviews. Elastic Observability is rated 7.4, while New Relic is rated 8.2. The top reviewer of Elastic Observability writes "Allows us capture data in observability points, place it into a database, and analyze it". On the other hand, the top reviewer of New Relic writes "Provides a complete picture of what's happening and has an accurate alert mechanism". Elastic Observability is most compared with Dynatrace, AppDynamics, Datadog, Azure Monitor and Sentry, whereas New Relic is most compared with Datadog, Dynatrace, Azure Monitor, Sentry and Splunk Enterprise Security. See our Elastic Observability vs. New Relic report.

    See our list of best Application Performance Management (APM) vendors and best IT Infrastructure Monitoring vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.