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Dynatrace Logo
48,663 views|29,830 comparisons
New Relic Logo
25,046 views|19,375 comparisons
Comparison Buyer's Guide
Executive Summary
Updated on Jun 22, 2023

We performed a comparison between Dynatrace and New Relic based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Dynatrace's setup is easy and straightforward, but it can become more complicated for Dynatrace Managed. Navigation can be a bit tedious, but deployment is simple. The number of staff needed will depend on the number of applications. New Relic's setup is generally simple and easy, but some users may require help from professional services or IT/DevOps teams.
  • Features: Dynatrace offers real user tracking, AI automation for incident alerts, and Kubernetes topology visualization, as well as session replay and synthetic monitoring. On the other hand, New Relic provides in-depth application information, reliable monitoring, and accurate alert mechanisms, as well as transaction summaries and code detection. Both solutions are user-friendly and scalable, making them good choices for businesses.
  • Pricing: Dynatrace has complicated and opaque pricing, while New Relic's pricing is seen as either too expensive or reasonable depending on the reviewer. The pricing structure is a potential drawback for both solutions.
  • Service and Support: While some users have found Dynatrace's customer service to be excellent, others have reported longer wait times and a lack of improvement in documentation. On the other hand, New Relic's customer service has been praised by some users for being very good, but there are also reports of needing improvement in speed and accuracy. However, New Relic's documentation is generally praised.
  • ROI: Dynatrace offers excellent ROI by streamlining tools, enabling continuous improvement, and automating processes. New Relic, on the other hand, has received mixed feedback regarding its ROI.

Comparison Results: Dynatrace is the preferred option over New Relic based on user reviews. It offers better AI capabilities, real user monitoring, session replay, and synthetic monitoring functionalities. Dynatrace has good visibility and can thoroughly scan services and applications with the ability to analyze traffic. Dynatrace's pricing and licensing are mixed, but it has provided cost savings through automation and decreased mean time to identification and repair.

To learn more, read our detailed Dynatrace vs. New Relic Report (Updated: September 2023).
734,678 professionals have used our research since 2012.
Q&A Highlights
Question: Any advice about APM solutions?
Answer: The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not found one capable to give me solutions they all report you have a problem but you need to figure out what the problems is. So we have decided to develop our own AI and it is not only monitoring OSI layer 1 -3 but layer 1-8 as well it give you a solution what has been wrong based on delays in transactions combined with security. We have deployed this now across healthcare in the USA as well Airports but it is working on every industry and working in a SaaS solution. But if I have a chose between the tools you mentioned, Dynatrace is the best choose it is easy to install and has a great interface. Also it has almost no configuration.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The visibility that it provides is most valuable.""Great for monitoring critical internal and public-facing applications.""Smartscape is a valuable feature. They also have a technology named PurePath. PurePath is the distributed tracing data.""The most valuable features for me are the dashboard panels because they enable you to monitor multiple applications in one single site.""A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it.""Having OneAgent is the most valuable feature of Dyantrace, as well as the monitoring.""It is a very good APM tool. There is a lot of thorough scanning of services and applications. It has got great monitoring features.""I find that the AI on offer is useful, as it's good at identifying problems. You do need a bit of customizing, however, even in its sort of vanilla form, it's pretty good at identifying problems and the root causes of those problems and whatnot."

More Dynatrace Pros →

"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard.""You don't have to go through a list of 500 servers.""The stability of New Relic APM is very good.""The initial setup is straightforward. It is easy to track and easy to follow.""There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good.""The solution is scalable, and it is easy because all the documentation is available.""The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful.""The simplicity of the dashboard is very good."

More New Relic Pros →

Cons
"It would help if Dynatrace allowed more features that work with metrics like Grafana or New Relic.""The container platform could include more value-added features.""There should be more visibility for network performance monitoring. There should be more metrics for things like 5G and IoT. That would be the main thing because they've moved more to mobile performance rather than fixed networks.""Its infra monitoring is not that good. They are mainly into the APM environment, such as network monitoring and other things. Strong end-to-end infrastructure monitoring is missing. SNMP monitoring is currently not very good in this solution.""Network monitoring is lacking and could be improved.""The licensing part is complicated or not transparent. It is very difficult to assess the number of licenses for a prospect. You have to do a PoC, and calculating the number of licenses for two years or three years is sometimes very difficult. It also depends on each case. There are multiple types of licenses. Sometimes, you need only one of them, and sometimes, you need all of them. This is an area for improvement.""When integrating this solution with any third party applications, there is an additional cost to pay. This can make the solution very costly to use.""What needs improvement in Dynatrace is its dashboard. Creating dashboards in Dynatrace is good, but compared to Grafana, which is integrated with Broadcom DX APM, the resulting dashboard in Dynatrace isn't as clear. The Dynatrace dashboard needs to be more graphic."

More Dynatrace Cons →

"The connectivity between legacy and newer cloud applications is not great.""It is very difficult to award the service level cycles at an endpoint level.""There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue.""New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI.""They should bring the pricing down to be more competitive.""We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it.""I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment.""It is a serious tool and requires a lot of time invested in order to understand how it works."

More New Relic Cons →

Pricing and Cost Advice
  • "Dynatrace's pricing for their consumption units is rather arcane compared to some of the other tools, thus making forward-looking calculations based on capacity planning quite hard."
  • "Dynatrace is the most expensive APM that we sell, compared to competitors' products. The license pricing could be improved. My customers pay for licensing yearly."
  • "Its licensing is complicated or not transparent."
  • "Always gives good ROI and total cost of ownership."
  • "Dynatrace is very good and it's provided a lot of information, it plays a positive role in making your application up to date in the market. If you want to monitor some applications only, it would be cheaper if you did cloud monitoring, but the price benefit depends on the use case."
  • "The pricing is not bad, but it could be better."
  • "Its license is a bit expensive. We renew it yearly."
  • "As compared to New Relic and other providers, it is more expensive, which is its biggest disadvantage. Its biggest advantage is its capability. It is more feature-rich."
  • More Dynatrace Pricing and Cost Advice →

  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "This solution required a license and it is better than some other competitors."
  • "The solution is less expensive than AppNeta."
  • "We feel it's a little bit pricey."
  • "The pricing is fine."
  • More New Relic Pricing and Cost Advice →

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    Answers from the Community
    SystemsEngineer234z
    Adrian Antonypillai - PeerSpot reviewerAdrian Antonypillai
    User

    We are currently going through a paper-based analysis to select an Enterprise APM solution.


    Our Contenders are


    1. Dynatrace


    2. Cisco(AppDynamics)


    3. Broadcom DX-APM


    Shortlisted based on existing relationships with other products and services they provide.


    We discounted New Relic- despite their growing capability - as they are yet to enter the enterprise APM solution scene.


    With regards to your response "We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing .." :


    Will you be willing to expand on Appd - what was your experience and issues w.r.t licensing. These could help us with our evaluation. Much appreciated. Regards Adrian

    Hani Khalil - PeerSpot reviewerHani Khalil
    Real User

    Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.

    Neryub Khan - PeerSpot reviewerNeryub Khan
    Real User

    Thanks 

    Questions from the Community
    Top Answer:The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not… more »
    Top Answer:While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything else… more »
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
    Top Answer:We have both the mobile and web applications which use the APIs in the back end. The New Relic Browser also monitors all our review servers and has mobile and browser compatibility. Most of our… more »
    Ranking
    Views
    48,663
    Comparisons
    29,830
    Reviews
    24
    Average Words per Review
    591
    Rating
    8.4
    Views
    25,046
    Comparisons
    19,375
    Reviews
    33
    Average Words per Review
    523
    Rating
    8.1
    Comparisons
    Also Known As
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Learn More
    Overview

    Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

    Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

    • Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.

    • OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.

    • PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

    What does Dynatrace offer?

    Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

    • Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.

    • Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.

    • Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.

    • Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.

    • Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.

    • Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

    Reviews from Real Users

    Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

    Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

    A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

    New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's performance, including database queries, website response times, and page load times. 

    The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

    Offer
    Learn more about Dynatrace
    Learn more about New Relic
    Sample Customers
    Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
    World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
    Top Industries
    REVIEWERS
    Financial Services Firm28%
    Insurance Company9%
    Computer Software Company9%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Educational Organization27%
    Financial Services Firm17%
    Computer Software Company9%
    Manufacturing Company5%
    REVIEWERS
    Financial Services Firm24%
    Computer Software Company16%
    Media Company9%
    Retailer8%
    VISITORS READING REVIEWS
    Educational Organization29%
    Financial Services Firm14%
    Computer Software Company11%
    Manufacturing Company5%
    Company Size
    REVIEWERS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise33%
    Large Enterprise56%
    REVIEWERS
    Small Business35%
    Midsize Enterprise29%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise36%
    Large Enterprise50%
    Buyer's Guide
    Dynatrace vs. New Relic
    September 2023
    Find out what your peers are saying about Dynatrace vs. New Relic and other solutions. Updated: September 2023.
    734,678 professionals have used our research since 2012.

    Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 23 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 34 reviews. Dynatrace is rated 8.4, while New Relic is rated 8.2. The top reviewer of Dynatrace writes "Good executive-level dashboards with powerful automation and AI capabilities, but the management interface could be more intuitive". On the other hand, the top reviewer of New Relic writes "Provides a complete picture of what's happening and has an accurate alert mechanism". Dynatrace is most compared with Datadog, AppDynamics, Splunk Enterprise Security, Elastic Observability and Azure Monitor, whereas New Relic is most compared with Datadog, Azure Monitor, Elastic Observability, Sentry and Grafana. See our Dynatrace vs. New Relic report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors, best Mobile APM vendors, and best AIOps vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.