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Datadog vs New Relic comparison

Datadog and New Relic are both solutions in the Application Performance Monitoring (APM) and Observability category. Datadog is ranked #1 with an average rating of 8.7, while New Relic is ranked #4 with an average rating of 7.9. Datadog holds a 7.4% mindshare in APM, compared to New Relic’s 5.1% mindshare. Additionally, 97% of Datadog users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.
Datadog
Read 203 Datadog reviews
  • 23,433 Views
  • 14,528 Comparison Views
97% willing to recommend
New Relic
Read 160 New Relic reviews
  • 13,147 Views
  • 10,386 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 13, 2025

Datadog and New Relic compete in the monitoring solution category to enhance visibility and operational efficiency for businesses. Datadog holds an advantage due to its features, extensive integrations, and custom dashboard capabilities.

Features: Datadog offers sharable dashboards, intuitive AWS integration, and comprehensive logging tools. New Relic excels in application monitoring through APM, insightful error tracking, and detailed transaction analysis.

Room for Improvement: Datadog could improve its API consistency and reduce logging costs. New Relic can enhance its alert functionalities and performance monitoring flexibility. Both tools face user-experience challenges, needing improvements in UI intuitiveness and integration depth.

Ease of Deployment and Customer Service: Datadog supports versatile deployment across clouds and receives mixed customer service reviews. New Relic also offers broad deployment but needs improved support responsiveness and quicker response times.

Pricing and ROI: Datadog's flexible pricing may lead to high costs when scaling, yet users report decent ROI with productivity gains. New Relic is criticized for high pricing despite its analytical value, offering scalable options for startups but requiring strategic budget allocation for larger applications.

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Buyer's Guide
Datadog vs. New Relic
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Datadog enhances visibility, reduces downtime, saves costs, and optimizes workflows by integrating features and improving operational efficiency.
Sentiment score
6.7
New Relic enhances performance by quickly pinpointing issues, improving application speed and stability, despite occasional pricing concerns.
Previously we had thirteen contractors doing the monitoring for us, which is now reduced to only five.
Datadog has delivered more than its value through reduced downtime, faster recovery, and infrastructure optimization.
I believe features that would provide a lot of time savings, just enabling you to really narrow down and filter the type of frustration or user interaction that you're looking for.
For more quotes and insights, download the Datadog report
No quotes available
For more quotes and insights, download the New Relic report
Prakash Pandey - PeerSpot reviewerreviewer2767362 - PeerSpot reviewer
CW
 

Customer Service

Sentiment score
6.8
Datadog's customer service is responsive and knowledgeable, though some users report delays with complex queries and phone support.
Sentiment score
7.5
New Relic's customer service is praised for quick, helpful support, although some experience variable wait times and off-hour delays.
When I have additional questions, the ticket is updated with actual recommendations or suggestions pointing me in the correct direction.
Overall, the entire Datadog comprehensive experience of support, onboarding, getting everything in there, and having a good line of feedback has been exceptional.
I've had a couple instances where I reached out to Datadog's support team, and they have been really super helpful and very kind, even reaching back out after resolving my issues to check if everything's going well.
For more quotes and insights, download the Datadog report
Issues that could be solved quickly sometimes take longer because they go around in circles.
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
For more quotes and insights, download the New Relic report
LM
Thomas Harrison - PeerSpot reviewerNikki L. - PeerSpot reviewer
PP
reviewer2759313 - PeerSpot reviewer
 

Scalability Issues

Sentiment score
7.6
Datadog efficiently scales with cloud services, offering seamless expansion, though users highlight the importance of monitoring pricing.
Sentiment score
7.7
New Relic is praised for its scalability, handling various environments efficiently, though some users consider costs a factor.
Datadog's scalability has been great as it has been able to grow with our needs.
We did, as a trial, engage the AWS integration, and immediately it found all of our AWS resources and presented them to us.
Datadog's scalability is strong; we've continued to significantly grow our software, and there are processes in place to ensure that as new servers, realms, and environments are introduced, we're able to include them all in Datadog without noticing any performance issues.
For more quotes and insights, download the Datadog report
No quotes available
For more quotes and insights, download the New Relic report
Prakash Pandey - PeerSpot reviewerThomas Harrison - PeerSpot reviewerCorey Peoples - PeerSpot reviewer
 

Stability Issues

Sentiment score
8.0
Datadog offers reliable and stable performance with minimal downtime, impressive uptime, and efficient monitoring, even during peak periods.
Sentiment score
7.8
New Relic is highly stable, handling workloads well, with minor issues quickly resolved and consistently high user ratings.
Datadog is very stable, as there hasn't been any downtime or issues since I've been here, and it's always on time.
Datadog seems stable in my experience without any downtime or reliability issues.
These incidents are related to log service, indexes, and metric capturing issues.
For more quotes and insights, download the Datadog report
No quotes available
For more quotes and insights, download the New Relic report
Nikki L. - PeerSpot reviewerDaniel Dolan - PeerSpot reviewerreviewer2767335 - PeerSpot reviewer
 

Room For Improvement

Datadog needs improved performance, interface simplification, clearer billing, better integration, customization, analytics, documentation, security, and mobile app integration.
New Relic users seek better pricing, enhanced integrations, improved documentation, and more comprehensive dashboards, alerts, and performance monitoring.
The documentation is adequate, but team members coming into a project could benefit from more guided, interactive tutorials, ideally leveraging real-world data.
In future updates, I would like to see AI features included in Datadog for monitoring AI spend and usage to make the product more versatile and appealing for the customer.
The AI aspect would be great where we would not need to go and look at different transactions or different modules of Datadog, as AI can actually provide the data to us on Datadog UI.
For more quotes and insights, download the Datadog report
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
New Relic can get pricey for larger organizations.
For more quotes and insights, download the New Relic report
Timothy Spangler - PeerSpot reviewer
IS
Prakash Pandey - PeerSpot reviewer
HR
PP
reviewer2759313 - PeerSpot reviewer
 

Setup Cost

Datadog offers flexible pricing based on usage and organization size, with potential for high costs if not monitored closely.
Enterprise buyers should consider New Relic's complex and potentially expensive pricing model, especially for smaller companies or large deployments.
The setup cost for Datadog is more than $100.
Everybody wants the agent installed, but we only have so many dollars to spread across, so it's been difficult for me to prioritize who will benefit from Datadog at this time.
My experience with pricing, setup cost, and licensing is that it is really expensive.
For more quotes and insights, download the Datadog report
No quotes available
For more quotes and insights, download the New Relic report
reviewer1599867 - PeerSpot reviewer
LM
reviewer2767245 - PeerSpot reviewer
 

Valuable Features

Datadog offers intuitive, comprehensive monitoring and integrations, enhancing infrastructure and application management with real-time insights and efficient operations.
New Relic offers easy installation, real-time monitoring, detailed insights, custom dashboards, and efficient integration, enhancing application performance and optimization.
Our architecture is written in several languages, and one area where Datadog particularly shines is in providing first-class support for a multitude of programming languages.
Having all that associated analytics helps me in troubleshooting by not having to bounce around to other tools, which saves me a lot of time.
Datadog was able to find the alerts and trigger to notify our team in a very prompt manner before it got worse, allowing us to promptly adjust and remediate the situation in time.
For more quotes and insights, download the Datadog report
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
The best features in New Relic include its numerous API integrations and a good source of support.
Another aspect I appreciate is its good alerting mechanism, which can throw alerts and can be configured with PagerDuty or Slack, allowing easy checks on triggers and troubleshooting using New Relic.
For more quotes and insights, download the New Relic report
Timothy Spangler - PeerSpot reviewerreviewer2767245 - PeerSpot reviewerNikki L. - PeerSpot reviewer
PP
HR
reviewer2759313 - PeerSpot reviewer
 

Categories and Ranking

Datadog
Ranking in Application Performance Monitoring (APM) and Observability
1st
Ranking in Network Monitoring Software
4th
Ranking in IT Infrastructure Monitoring
3rd
Ranking in Cloud Monitoring Software
2nd
Ranking in AIOps
1st
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
203
Ranking in other categories
Log Management (4th), Container Monitoring (2nd), Cloud Security Posture Management (CSPM) (6th)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Ranking in Network Monitoring Software
9th
Ranking in IT Infrastructure Monitoring
8th
Ranking in Cloud Monitoring Software
5th
Ranking in AIOps
4th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
160
Ranking in other categories
IT Operations Analytics (3rd), Mobile APM (3rd)
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Datadog is 7.4%, down from 10.4% compared to the previous year. The mindshare of New Relic is 5.1%, down from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Datadog7.4%
New Relic5.1%
Other87.5%
Application Performance Monitoring (APM) and Observability
 

Q&A Highlights

BH
Dec 10, 2020
Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not found one capable to give me solutions they all report you have a problem but you need to figure out what the problems is. So we have decided to develop our own AI and it is not only monitoring OSI layer 1 -3 but layer 1-8 as well it give you a solution what has been wrong based on delays in transactions combined with security. We have deployed this now across healthcare in the USA as well Airports but it is working on every industry and working in a SaaS solution. But if I have a chose between the tools you mentioned, Dynatrace is the best choose it is easy to install and has a great interface. Also it has almost no configuration.
See all answers
 

Featured Reviews

Prakash Pandey - PeerSpot reviewer
Has improved monitoring accuracy and enabled faster issue resolution through detailed alerting and transaction visibility
The best feature that Datadog offers is infrastructure monitoring, where it can look at the CPU utilization, different process utilization, all the processes which are running, and alert us in advance if things are going beyond normal threshold. I think everything about the features of Datadog is amazing. Datadog provides details up to the transactions. We can look at the transaction log too for the application, which is really helpful. Datadog has impacted our organization positively since we were previously using AppDynamics and then we switched to Datadog. It has improved a lot in our alerting and monitoring in the infrastructure space and application space. We can monitor business transactions and take proactive action. It is really great to take actions on the issues before an end user reports it, which is a great advantage for us.
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Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
Read full review
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Answers from the Community

BH
Dec 8, 2020
Dec 8, 2020
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring. We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace. Due to a highly mature ELK implementation, we are not trying to incorporate log ...
2 out of 5 answers
reviewer802371 - PeerSpot reviewer
Oct 20, 2020
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Read full answer
reviewer1352679 - PeerSpot reviewer
Oct 20, 2020
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitoring.  We maintain critical processing on our mainframe so there was a desire to include this in our transaction trace.  Due to a highly mature ELK implementation, we are not trying to incorporate log analytics into solution buy may consider in the future.  We had AppD, Dynatrace, New Relic, and CA Wily all in house at the time of our evaluation.  We eliminated Datadog due to a lack of real user monitoring and AppD based on experience and licensing.  Between Dynatrace and New Relic, Dynatrace won based on the automation, integrated AI, support for "old" techs, and confidence we could eliminate multiple APM and infra monitoring tools.   I would not include products like BigPanda, MoogSoft, in this analysis. They are not monitoring solutions but event correlation solutions.  You will need additional monitoring products to capture data and feed them.  Having said that if you cannot consolidate tools you will likely need to purchase an event solution to make sense of all the alarms. We did evaluate these products but with Dynatrace AI did not feel the business value was there for the investment. Here's a quick pro/con list on Dynatrace & New Relic from our analysis. New Relic Pros: Insights is an awesome product and capability. Lots of capabilities and plugins to extend data collection. The APM dashboard is aesthetically pleasing and intuitive. Good training and documentation are available to support the product. New Relic Cons: Requires lots of manual configurations to implement and support.  Insights product requires an investment of time to achieve value. Licensing is a nightmare as there is virtually no transparency in what you are being charged for. Lack of solution to consolidate alerts across implementation other than significant investment in insights to manually achieve this.   Dynatrace Pros: Very simple to implement and maintain with out of the box automation which supports modern (cloud/Kubernetes) and "old" (mainframe). In-app chat is helpful.  High integration of infra and APM data for full-stack observability and engineering.  Topology and trace discovery is more reliable than other products or our CMDB.  Synthetics are easy to set up for any user. AI-assisted problem analysis on the trace discovery streamlines troubleshooting.  AI includes "events" in an analysis like VMotion, deployment events. Have not done yet but looking to leverage monitoring as code for a fully integrated and automated delivery pipeline. See keptn.sh open source project. Dynatrace Cons: User SQL lacks some functions of NRQL for user analysis.  Host, process, and service data is not available to query within the product.  Alarm processing lacks some granular controls. The Plug-in library is less robust. Good luck with your decision!
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
8%
Retailer
6%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business80
Midsize Enterprise46
Large Enterprise93
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise61
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
See all answers
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
See all answers
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
See all answers
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
See all answers
What needs improvement with New Relic Insights?
New Relic can be improved by incorporating an automated incident analysis solution. They have comprehensive enterprise data, and based on that, they could generate and forecast things. They can pre...
See all answers
What is your primary use case for New Relic Insights?
I have worked with New Relic for approximately three to four years.
See all answers
 

Comparisons

Dynatrace vs Datadog Logo
Dynatrace vs Datadog
Compared 11% of the time
Azure Monitor vs Datadog Logo
Azure Monitor vs Datadog
Compared 7% of the time
Splunk Enterprise Security vs Datadog Logo
Splunk Enterprise Security vs Datadog
Compared 4% of the time
AWS X-Ray vs Datadog Logo
AWS X-Ray vs Datadog
Compared 4% of the time
Splunk AppDynamics vs Datadog Logo
Splunk AppDynamics vs Datadog
Compared 3% of the time
More Datadog Competitors
Dynatrace vs New Relic Logo
Dynatrace vs New Relic
Compared 11% of the time
Elastic Observability vs New Relic Logo
Elastic Observability vs New Relic
Compared 7% of the time
Splunk AppDynamics vs New Relic Logo
Splunk AppDynamics vs New Relic
Compared 6% of the time
Azure Monitor vs New Relic Logo
Azure Monitor vs New Relic
Compared 5% of the time
Sentry vs New Relic Logo
Sentry vs New Relic
Compared 4% of the time
More New Relic Competitors
 

Product Reports

Buyer's Guide
Datadog
October 2025
Datadog reportDownload Datadog product report
Buyer's Guide
New Relic
September 2025
New Relic reportDownload New Relic product report
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

Datadog integrates extensive monitoring solutions with features like customizable dashboards and real-time alerting, supporting efficient system management. Its seamless integration capabilities with tools like AWS and Slack make it a critical part of cloud infrastructure monitoring.

Datadog offers centralized logging and monitoring, making troubleshooting fast and efficient. It facilitates performance tracking in cloud environments such as AWS and Azure, utilizing tools like EC2 and APM for service management. Custom metrics and alerts improve the ability to respond to issues swiftly, while real-time tools enhance system responsiveness. However, users express the need for improved query performance, a more intuitive UI, and increased integration capabilities. Concerns about the pricing model's complexity have led to calls for greater transparency and control, and additional advanced customization options are sought. Datadog's implementation requires attention to these aspects, with enhanced documentation and onboarding recommended to reduce the learning curve.

What are Datadog's Key Features?
  • Sharable Dashboards: Facilitate collaboration with customizable, intuitive dashboards.
  • Extensive Integrations: Seamlessly connects with tools like Slack and AWS to support workflows.
  • APM and RUM: Provides deep insights into application performance and user interactions.
  • Real-Time Tools: Enables agile responses to system issues with real-time monitoring.
  • Unified Tagging and Visualization: Eases management of complex systems with simplified visualization.
What Benefits and ROI Should Users Look For?
  • Efficient Troubleshooting: Centralized logging speeds up the identification and resolution of issues.
  • Streamlined Workflows: Integrations with popular tools enhance operational efficiency.
  • Improved Observability: Comprehensive monitoring improves system reliability and performance.
  • Resource Optimization: Efficient microservices and container management leads to better cloud resource utilization.
  • Responsive Alerts: Customizable alerts ensure timely identification of critical issues.

In industries like finance and technology, Datadog is implemented for its monitoring capabilities across cloud architectures. Its ability to aggregate logs and provide a unified view enhances reliability in environments demanding high performance. By leveraging real-time insights and integration with platforms like AWS and Azure, organizations in these sectors efficiently manage their cloud infrastructures, ensuring optimal performance and proactive issue resolution.

Datadog

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?
  • Real-Time Monitoring: Provides instant visibility into application performance.
  • Detailed Transaction Tracing: Identifies specific transaction issues quickly.
  • Error Rate Tracking: Monitors and reports on error occurrences efficiently.
  • Customizable Dashboards: Tailors dashboard views for specific needs.
  • APM Integration: Seamlessly integrates with application performance management tools.
What benefits and ROI should be considered?
  • Operational Efficiency: Quick issue detection reduces downtime.
  • Improved Debugging: Enhanced error analysis supports rapid problem resolution.
  • Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
  • Incident Management: Integration with incident tools helps streamline responses.
  • Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic
 

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Buyer's Guide
Datadog vs. New Relic
September 2025
Free Report: Datadog vs. New Relic
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