We performed a comparison between New Relic and Grafana based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over New Relic due to its open source nature, ability to customize and create visually appealing graphs, flexibility in integration with other tools, and reasonable pricing. While New Relic has reliable monitoring and offers in-depth application information, Grafana is known for its easy-to-use dashboard building and ability to connect with a variety of data sets.
"It is a stable solution."
"We can write queries in different languages, which is beneficial for visualization."
"The best feature was the creation of graphs and trends."
"The comparison feature is very good."
"Grafana has improved our analysis capability to solve an issue, increasing the co-working between IT services and business services."
"What I found most valuable in Grafana is that it has a lot of integrations and features that I need for data processing and visualization."
"It is a stable, reliable product."
"It integrates well with other solutions."
"It offers helpful user metrics so we can learn more about the user experience."
"It has helped us maintain a much higher uptime than we had previously."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"New features are added often."
"Server uptime is its most valuable feature."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"The most valuable features are the dashboards and tracing."
"Trigger limits are difficult to see in a graph."
"The service dashboard is very hard and needs improvement."
"The security needs to be improved, such as the capacity to add permissions on dashboards."
"I would like the ability to download my results into any format in order to share the information with my clients."
"Its interface could be more accessible."
"It can take a considerable amount of time to learn the graphs if a long duration is selected."
"There are not a lot of plugins for financial market monitoring."
"Lacks event management which affects our DevOps people."
"The deployment process could be improved."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"The solution is quite expensive."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 38 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Grafana is rated 8.0, while New Relic is rated 8.6. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Grafana is most compared with Azure Monitor, Sentry, Dynatrace, Honeycomb.io and Elastic Observability, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Azure Monitor and Prometheus. See our Grafana vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.