

New Relic and Grafana are popular tools in monitoring and observability. New Relic's all-in-one monitoring capabilities give it an advantage in providing a unified view, while Grafana's flexibility and open-source nature offer a powerful alternative.
Features: New Relic provides comprehensive monitoring and alerting capabilities, offering a centralized view of the application stack. It has advanced analytics and automated anomaly detection. Grafana offers versatile data visualization options, integrates with a wide array of data sources, and provides extensive customization capabilities.
Room for Improvement: New Relic needs better integration options, more straightforward pricing structures, and enhanced user interface navigation. Grafana requires enhanced user management features, more intuitive configuration processes, and improved alerting capabilities.
Ease of Deployment and Customer Service: New Relic is recognized for relatively straightforward deployment and robust customer support. Grafana offers flexibility but requires more manual configuration and has a steeper learning curve, with user reviews indicating room for improved technical support.
Pricing and ROI: New Relic users report higher setup costs but feel that the comprehensive features justify the expense given their return on investment. Grafana users benefit from lower initial costs, especially its open-source option, yet might need additional investments for advanced functionality.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
My advice for people who are new to Grafana or considering it is to reach out to the community mainly, as that's the primary benefit of Grafana.
I do not use Grafana's support for technical issues because I have found solutions on Stack Overflow and ChatGPT helps me as well.
I very rarely get in touch with technical support as we don't have that option.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
Issues that could be solved quickly sometimes take longer because they go around in circles.
In terms of our company, the infrastructure is using two availability zones in AWS.
In assessing Grafana's scalability, we started noticing logs missing or metrics not syncing in time.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
When something in their dashboard does not work, because it is open source, I am able to find all the relative combinations that people are having, making it much easier for me to fix.
Once you get to a higher load, you need to re-evaluate your architecture and put that into account.
The product has been stable.
It would be better if they made the technology easy to use without needing to read extensive documentation.
Grafana cannot be easily embedded into certain applications and offers limited customization options for graphs.
I would want to see improvements, especially in the tracing part, where following different requests between different services could be more powerful.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
In an enterprise setting, pricing is reasonable, as many customers use it.
The costs associated with using Grafana are somewhere in the ten thousands because we are able to control the logs in a more efficient way to reduce it.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Users can monitor metrics with greater ease, and the tool aids in quickly identifying issues by providing a visual representation of data.
Its alerting feature is effective because it allows me to set thresholds to send an email if a certain threshold is met.
It's definitely useful for monitoring, alerting, logs, and analysis.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Market Share (%) |
|---|---|
| New Relic | 4.1% |
| Grafana | 3.6% |
| Other | 92.3% |


| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 8 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 65 |
Grafana is an open-source visualization and analytics platform that stands out in the field of monitoring solutions. Grafana is widely recognized for its powerful, easy-to-set-up dashboards and visualizations. Grafana supports integration with a wide array of data sources and tools, including Prometheus, InfluxDB, MySQL, Splunk, and Elasticsearch, enhancing its versatility. Grafana has open-source and cloud options; the open-source version is a good choice for organizations with the resources to manage their infrastructure and want more control over their deployment. The cloud service is a good choice if you want a fully managed solution that is easy to start with and scale.
A key strength of Grafana lies in its ability to explore, visualize, query, and alert on the collected data through operational dashboards. These dashboards are highly customizable and visually appealing, making them a valuable asset for data analysis, performance tracking, trend spotting, and detecting irregularities.
Grafana provides both an open-source solution with an active community and Grafana Cloud, a fully managed and composable observability offering that packages together metrics, logs, and traces with Grafana. The open-source version is licensed under the Affero General Public License version 3.0 (AGPLv3), being free and unlimited. Grafana Cloud and Grafana Enterprise are available for more advanced needs, catering to a wider range of organizational requirements. Grafana offers options for self-managed backend systems or fully managed services via Grafana Cloud. Grafana Cloud extends observability with a wide range of solutions for infrastructure monitoring, IRM, load testing, Kubernetes monitoring, continuous profiling, frontend observability, and more.
The Grafana users we interviewed generally appreciate Grafana's ability to connect with various data sources, its straightforward usability, and its integration capabilities, especially in developer-oriented environments. The platform is noted for its practical alert configurations, ticketing backend integration, and as a powerful tool for developing dashboards. However, some users find a learning curve in the initial setup and mention the need for time investment to customize and leverage Grafana effectively. There are also calls for clearer documentation and simplification of notification alert templates.
In summary, Grafana is a comprehensive solution for data visualization and monitoring, widely used across industries for its versatility, ease of use, and extensive integration options. It suits organizations seeking a customizable and scalable platform for visualizing time-series data from diverse sources. However, users should be prepared for some complexity in setup and customization and may need to invest time in learning and tailoring the system to their specific needs.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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