Try our new research platform with insights from 80,000+ expert users

Grafana vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Grafana
Ranking in Application Performance Monitoring (APM) and Observability
6th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
42
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)
 

Mindshare comparison

As of May 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Grafana is 6.4%, up from 5.9% compared to the previous year. The mindshare of New Relic is 6.3%, down from 9.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Vikash-Agarwal - PeerSpot reviewer
Displays data visually from multiple sources while integrating seamlessly with existing systems
Grafana provides a user-friendly interface for viewing infrastructure metrics through dashboards. It integrates with Prometheus to pull data and offers a straightforward setup process. Users can monitor metrics with greater ease, and the tool aids in quickly identifying issues by providing a visual representation of data. Grafana's integration capability is straightforward, which facilitates building dashboards as needed.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Grafana's best features are live monitoring and alerts."
"Plugin: Connecting Grafana to multiple APIs of leading monitoring tools and alerting tools."
"Visualisation: It is easy to create beautiful, understanding graphs, snapshots to share the graphs with people who do not have access to Grafana, and templating to create powerful graphs."
"Grafana is stable and has great engineers."
"It excels in providing comprehensive details when there are downtimes or fluctuations, offering thorough reports."
"The solution can scale well."
"Grafana provides a user-friendly interface for viewing infrastructure metrics through dashboards."
"It's easy to make changes. We can put many dashboards in one place. There's no delay in showing data - what you see on Grafana matches the server metrics."
"We are able to drill down and see what is going on in the system."
"It allows the restriction of privileges and control of users."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"The simplicity of the dashboard is very good."
"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."
"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."
"The integration and configuration of New Relic is straightforward and easy."
"The most valuable features of New Relic are the reports and ease of use."
 

Cons

"There are not a lot of plugins for financial market monitoring."
"Grafana could consider building its own metrics system to eliminate the reliance on other tools like Prometheus, providing a one-stop solution."
"One area for improvement in Grafana is that depending on your version, you have to pay for the features, making the license expensive. It would be great if the licensing model could be more flexible. In the next release of Grafana, I want cluster creation to be available, which would help in Grafana deployment and scaling. Currently, the scaling process for the solution is a bit complicated."
"The interface is not well-liked by my customers. Grafana cannot be easily embedded into certain applications and offers limited customization options for graphs."
"It can take a considerable amount of time to learn the graphs if a long duration is selected."
"The service dashboard is very hard and needs improvement."
"More dashboard is required, out-of-the-box, for OpenNMS."
"Trigger limits are difficult to see in a graph."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"The scalability can be improved."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The solution must provide better support for Azure Web Apps service."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"The deployment process could be improved."
 

Pricing and Cost Advice

"You need to purchase the solution's license for its commercial use."
"For me, Grafana is a cheap tool because I don't have to spend much time learning the product since it is a simple solution."
"My company uses the open-source version of Grafana, so it's free."
"I give the price an eight out of ten."
"It's free of cost; it operates as an open-source tool."
"​Grafana is free and open source.​"
"I am using an open-source version"
"I use the open source model so it is free."
"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
"Comparatively, the pricing is expensive."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
"This solution required a license and it is better than some other competitors."
"The price of New Relic could improve. It is expensive."
report
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
849,686 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
15%
Manufacturing Company
9%
Retailer
6%
Educational Organization
49%
Computer Software Company
8%
Financial Services Firm
8%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Grafana?
The product's initial setup phase was very easy.
What is your experience regarding pricing and costs for Grafana?
I used the open-source version for my learning, which was free. In an enterprise setting, pricing is reasonable, as many customers use it.
What needs improvement with Grafana?
The interface is not well-liked by my customers. Grafana cannot be easily embedded into certain applications and offers limited customization options for graphs. I think predictive capabilities in ...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Microsoft, Adobe, Optum, Sky, Nvidia, Roblox, Wells Fargo, BlackRock, Informatica, Maersk, Daimler Truck, SNCF, Atlassian, DHL, SAP, JPMorgan Chase, Cisco, Citi and many others.
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Grafana vs. New Relic and other solutions. Updated: April 2025.
849,686 professionals have used our research since 2012.