New Relic vs Zabbix comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Jul 29, 2023

We compared New Relic and Zabbix across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: New Relic offers reliable monitoring capabilities and advanced traceability features.  Zabbix is highly regarded for its user-friendly interface, scalability, and reliable performance. It provides customizable dashboards, trigger dependencies, SNMP monitoring, and problem tracking.

  • Room for Improvement: New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed. Zabbix could reduce false positives and improve integration, cloud monitoring, and reporting.

  • Service and Support: Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions. Users had mixed opinions about Zabbix customer service. Some found it helpful, while others feel it needs improvement. Customers generally rely on online documentation and community forums for assistance.

  • Ease of Deployment: New Relic's setup is perceived as relatively easy, and professional services are available if needed. The complexity of Zabbix's initial setup varies, and it may require an experienced group of administrators and engineers.

  • Pricing: New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information. Zabbix is a free, open-source solution, but users can purchase support services and additional features.

  • ROI: Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI. Users say that Zabbix provides a cost-effective solution.

Comparison Results: New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better. Zabbix is a highly customizable open-source solution with a wide range of monitoring capabilities, including the ability to monitor virtual machines and databases. However, Zabbix’s setup can be complex and may require technical expertise.

To learn more, read our detailed New Relic vs. Zabbix Report (Updated: September 2023).
734,678 professionals have used our research since 2012.
Q&A Highlights
Question: New Relic or Zabbix?
Answer: look at this --> Zabbix is very powerfoul for web application monitoring
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "This solution required a license and it is better than some other competitors."
  • "The solution is less expensive than AppNeta."
  • "We feel it's a little bit pricey."
  • "The pricing is fine."
  • More New Relic Pricing and Cost Advice →

  • "The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution."
  • "Zabbix and Grafana are both open source products, we only needed to go to their website and download the application and we began to use them. The solutions are free."
  • "This is an open-source solution that can be used free of charge."
  • "We pay the subscription for support by year."
  • "Zabbix is a free solution but the support contact costs money."
  • "The solution is open source so is free."
  • "It is worth every cent to pay or even study to do your own installation."
  • "This solution is open-source and free to use."
  • More Zabbix Pricing and Cost Advice →

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    Answers from the Community
    Anonymous User
    it_user344535 - PeerSpot reviewerit_user344535 (Information Technology Director at Ontegrity)

    (1) Can we design the Zabbix dashboard to look like New Relic’s rich dashboard?

    You’d have to develop an agent that plugs into New Relic to get all their data 1st and then a dashboard to assimilate both as Big Panda has already done.

    (2) Can we see all New Relic features with Zabbix, like End-to-end Web transaction analysis, Database Transaction analysis and reports on usability and error rate?

    Not without significant development work. Zabbix does not have application (function-level) monitoring for the End-trend Web transaction analysis and Database Transaction analysis. Zabbix does externals like disk usage, CPU percentages, database statistics, etc. So, again, you’d have to develop and agent that plugs into New Relice to get all their data 1st and then the analysis tools provided by New Relic.

    (3) How much development/customization effort is required to introduce the above features with Zabbix?


    (4) Does anyone have a comparison of features offered by New Relic and Zabbix?

    New Relic has both the application (function-level) monitoring for the End-trend Web transaction analysis and Database Transaction analysis as well as all the external device/system monitoring statics of Zabbix. Again, for an integrated solution, it would probably be cheaper to use a product like BigPanda than to redevelop an untried in-house solution which could take 12 months to evolve a subset of the functionality.

    it_user263559 - PeerSpot reviewerit_user263559 (Escalation Engineer at a tech vendor with 1,001-5,000 employees)
    Real User

    From looking briefly over Zabbix I noticed that it's on-prem system that requires attention. It didn't seem like an easy to use system either. Although, I am not experienced enough to make those claims. New Relic is a SaaS solution, ideal for large organizations. The time it takes to create dashboards is fairly short and learning curve was minimal. They use NRql language to make system calls based on cached data in the cloud. Metrix are kept off-prem and can be traced back a year, depending on the retention subscription. Deployment is easy, consists of two agents, APM and server agent, second is free for all. In any case, putting aside that NR is one of top 3 on Gartner's magic quadrant, it is easy to use/maintain and create all kinds of dashboards.

    it_user273120 - PeerSpot reviewerit_user273120 (User)

    I can agree with Carlos. The question is - what do you need? We use to cover different systems with a common UI with drill-downs & schemas.

    it_user162618 - PeerSpot reviewerit_user162618 (Security Consultant at a security firm with 501-1,000 employees)

    1) As far as I know no. The main question here is Zabbix continuous monitoring is far from NR Higher OSI layer capabilities, the graphical feeling can be emulated -agreed- but the drill-down functionality NR offers is far from any Open Source monitoring program I've seen. Sorry for that, NR is worth in some aspects.

    2) Yes, NR can be exported to a Hadoop DB and exploded using BI or Zabbix sources, of course NR tries you to do exactly the opposite ..

    3) A lot

    4) Not me, basically they do different things , from my point of view Zabbix is a layer below New Relic. We face HW monitoring with NR wasn't usable as we had our servers dinamically managed in the cloud, so they are created and destroyed, this made NR Server monitoring to create each instance with the results of having hundreds of non-existing servers. We decided to monitor servers with the cloud apps (MS... and Zabbix) and app performance with NR.

    Questions from the Community
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    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the… more »
    Also Known As
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Learn More

    Juniper Mist Premium Analytics is a comprehensive network analytics solution that provides organizations with valuable insights into their network performance and user experience. The primary use case of this product is to enable IT teams to proactively monitor, troubleshoot, and optimize their network infrastructure.

    The most valuable functionality of Juniper Mist Premium Analytics is its AI-driven insights and recommendations. Leveraging machine learning algorithms, it analyzes vast amounts of network data to identify anomalies, predict potential issues, and suggest remediation actions. This proactive approach helps organizations minimize network downtime, improve user experience, and optimize network performance.

    By providing real-time visibility into network performance, Juniper Mist Premium Analytics helps organizations quickly identify and resolve network issues. It offers detailed analytics on network traffic, application performance, and user behavior, allowing IT teams to pinpoint the root cause of problems and take immediate action. This not only reduces troubleshooting time but also enhances overall network reliability.

    Furthermore, Juniper Mist Premium Analytics enables organizations to optimize their network infrastructure. It provides insights into network capacity utilization, application usage patterns, and user behavior, allowing IT teams to make informed decisions about network design, resource allocation, and capacity planning. This helps organizations to ensure that their network is efficiently utilized and can support the growing demands of their users.

    New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's performance, including database queries, website response times, and page load times. 

    The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

    Zabbix is a free software tool traditionally used for monitoring your organization’s IT infrastructure, including networks, servers, virtual machines, and cloud services. Zabbix makes it possible for you to maintain control of your infrastructure by collecting any metric from any source. The solution also offers agentless monitoring, synthetic monitoring, custom collection methods, and data transformation.

    Zabbix offers:

    • Network monitoring
    • Server monitoring
    • Cloud monitoring
    • Application monitoring
    • Service monitoring

    Zabbix Features

    Zabbix has many valuable key features, including:

    Action Log, Anomaly Detection, Auditing, Automated Actions, Availability Reports, Capacity Planning, Custom Scripts, Custom Templates, Data Retrieval, Drill-Down Reports, Encryption, Event Correlation, History Data Analysis, Metric Collection, Multiple Authentication Methods, Multiple Severity Levels, Native WMI Support for Windows Agent, Network Discovery, Notifications, Root Cause Analysis, Trend Prediction, WMI Support, Web Services Widget-based Dashboards, Zero-Maintenance

    Zabbix Benefits

    There are several benefits to implementing Zabbix. Some of the biggest advantages the solution offers include:

    • Flexible deployment options: Zabbix can be deployed on-premises or in the cloud to help you stay fully in control of your data.

    • Unlimited scalability: Zabbix is scalable to any infrastructure. It can easily scale for your personal home, or can scale for a large enterprise environment.

    • Ready-to-use templates: Zabbix comes with ready-to-use templates which makes it easy to integrate with systems you already use.

    • External vault: Zabbix enables you to keep your data secure and safe by providing an external vault storage option.

    • High availability: By using Zabbix’s high availability solution, you can negate the risk of data loss and gain 24/7 uptime.

    • Partner and vendor-backed: The solution is backed by 250+ global partners and multiple external vendors, giving you confidence in the solution.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by Zabbix users.

    PeerSpot user Shibu B., Regional Manager/ Service Delivery at ASPL Info Services, says, "The solution is quite mature and very stable. The monitoring capabilities of the product are excellent.” He also adds, “The solution is very easy to scale and the product is open-source, meaning there aren't any licensing costs associated with it.”

    Julian L., Senior Specialist Critical Infrastructure at an educational organization, comments that the solution is “A complete solution that doesn't cost anything, does what I need it to do, and has easy-to-use templates and very good scalability.” He also mentions “The agents are pretty cool. They're easy to roll out. The standard out-of-the-box templates are also pretty easy to use. The integration with other learning products is also good.”

    Faycal N., CEO/Founder at Zen Networks, praises the product, mentioning, “Its overall flexibility is most valuable. When our customers have some custom applications that are not necessarily covered by the community or a standard monitoring tool, we use Zabbix to build our own modules with our own templates. This feature has been useful in using Zabbix for infrastructure and IT monitoring. It has also been useful for industrial equipment monitoring. Zabbix is very lightweight. It is efficient in terms of performance because it doesn't use a lot of resources."

    Learn more about Juniper Mist Premium Analytics
    Learn more about New Relic
    Learn more about Zabbix
    Sample Customers
    Information Not Available
    World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club, LLC., ITtelligent Consulting Services,Eltele AS, Total Server Solutions, LLC., ChinaNetCloud
    Top Industries
    Computer Software Company18%
    Financial Services Firm12%
    Manufacturing Company10%
    Financial Services Firm24%
    Computer Software Company16%
    Media Company9%
    Educational Organization29%
    Financial Services Firm14%
    Computer Software Company11%
    Manufacturing Company5%
    Computer Software Company23%
    Comms Service Provider10%
    Financial Services Firm8%
    Aerospace/Defense Firm8%
    Educational Organization30%
    Computer Software Company13%
    Comms Service Provider7%
    Company Size
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise63%
    Small Business35%
    Midsize Enterprise29%
    Large Enterprise35%
    Small Business14%
    Midsize Enterprise36%
    Large Enterprise50%
    Small Business49%
    Midsize Enterprise20%
    Large Enterprise31%
    Small Business18%
    Midsize Enterprise39%
    Large Enterprise43%
    Buyer's Guide
    New Relic vs. Zabbix
    September 2023
    Find out what your peers are saying about New Relic vs. Zabbix and other solutions. Updated: September 2023.
    734,678 professionals have used our research since 2012.

    New Relic is ranked 7th in IT Infrastructure Monitoring with 34 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 35 reviews. New Relic is rated 8.2, while Zabbix is rated 8.6. The top reviewer of New Relic writes "Provides a complete picture of what's happening and has an accurate alert mechanism". On the other hand, the top reviewer of Zabbix writes "Very mature, easy to scale, and free to use". New Relic is most compared with Dynatrace, Datadog, Azure Monitor, Elastic Observability and BMC TrueSight Operations Management, whereas Zabbix is most compared with Checkmk, Nagios XI, Centreon, Splunk Enterprise Security and Nagios Core. See our New Relic vs. Zabbix report.

    See our list of best IT Infrastructure Monitoring vendors and best Network Monitoring Software vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.