Dec 23, 2015
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Zabbix is very powerfoul for web application monitoring
Zabbix and New Relic are two prominent players in the monitoring solutions category. New Relic often has the upper hand due to its comprehensive feature set, despite a higher cost.
Features: Zabbix provides powerful data collection and visualization, supports various customization scripts, and offers extensive monitoring capabilities. New Relic offers detailed application performance monitoring, real-time analytics, and wide-ranging integration capabilities, making it more suitable for complex environments.
Room for Improvement: Zabbix users highlight its steep learning curve, complicated configuration processes, and need for usability enhancements. New Relic feedback indicates a need for more flexible pricing options, better mobile monitoring, and refinements in cost structure.
Ease of Deployment and Customer Service: Zabbix offers flexible deployment options, but users find the setup challenging without adequate documentation. Customer service is satisfactory but needs improvement. New Relic's cloud-based deployment is straightforward, and their responsive customer service is highly rated.
Pricing and ROI: Zabbix is celebrated for its cost-effectiveness, with low setup costs and a good return on investment over time. New Relic, despite its higher initial setup costs, provides valuable insights that positively impact ROI and justify the investment for complex needs.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
Issues that could be solved quickly sometimes take longer because they go around in circles.
It is so straightforward that I have never had to use the support.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
Zabbix is very scalable and lightweight.
Zabbix has high scalability.
I would rate its scalability ten out of ten.
Zabbix is very scalable and lightweight.
Zabbix is quite stable, and we haven't had any problems with Zabbix itself.
I think the stability of Zabbix is around five to six on a scale of ten, where ten is the best and one is the worst.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
The potential and customization is a little difficult because you have to learn scripts.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Zabbix is providing everything free of cost.
It is literally free.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
Zabbix has a lot of features, including monitoring, status updates, and collecting information telemetry from storages and servers as well.
Zabbix is Linux-based open-source software, and the main use case is to reduce costs.
| Product | Market Share (%) |
|---|---|
| Zabbix | 6.9% |
| New Relic | 1.5% |
| Other | 91.6% |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 65 |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 23 |
| Large Enterprise | 34 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.
It offers a wide range of features including data collection, visualization, and reporting.
With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.
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