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New Relic vs Zabbix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
New Relic users see improved efficiency, faster issue resolution, reduced downtime, and positive ROI despite premium costs.
Sentiment score
7.1
Large enterprises achieve significant ROI with Zabbix, saving millions by reducing costs and enhancing IT management and monitoring.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
senior software at Norton Lifelock
After implementing New Relic, we have decreased staffing requirements while saving time and money.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Customer Service

Sentiment score
7.4
New Relic's support is rated positively for quick responses, professionalism, and effective assistance, despite occasional delays.
Sentiment score
6.8
Zabbix offers helpful, responsive technical support, though some prefer community resources or independent handling due to support costs.
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
senior software at Norton Lifelock
They are very polite and helped him out.
Cloud Engineer at TO THE NEW Digital
It is so straightforward that I have never had to use the support.
CTO at Oic
I changed the config file by adjusting the connector size and cache size.
Consultant at ministry of trade
 

Scalability Issues

Sentiment score
7.7
New Relic scales well with diverse infrastructures, is generally cost-effective, but has some limitations with specific integrations like Kubernetes.
Sentiment score
6.9
Zabbix is scalable and adaptable for different environments, though it may need resource adjustments and complex setups for optimization.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
senior software at Norton Lifelock
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at TO THE NEW Digital
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Senior Observability Engineer I at a computer software company with 51-200 employees
Zabbix is very scalable and lightweight.
CTO at Oic
Zabbix has high scalability.
CTO at Four Nine Agency
I would rate its scalability ten out of ten.
Manager, Information Technology Zara & Inditex at Cenomi
 

Stability Issues

Sentiment score
7.9
New Relic is reliable and stable, handling heavy data well, although it requires familiarity with occasional performance issues.
Sentiment score
7.4
Zabbix is stable and reliable, with occasional infrastructure-related issues and suggestions for database optimization to maintain performance.
New Relic lags sometimes.
Cloud Engineer at TO THE NEW Digital
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
Zabbix is very scalable and lightweight.
CTO at Oic
Zabbix is quite stable, and we haven't had any problems with Zabbix itself.
CTO at Four Nine Agency
I think the stability of Zabbix is around five to six on a scale of ten, where ten is the best and one is the worst.
Network Engineer at a computer software company with 11-50 employees
 

Room For Improvement

New Relic faces criticism for complex interfaces, limited data retention, high pricing, and inefficient configuration impacting user experience.
Zabbix users face issues with false positives, complex setup, limited reporting, high pricing, and desire better cloud integration.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
CTO at Oic
I installed Zabbix for the 300 devices.
Consultant at ministry of trade
The potential and customization is a little difficult because you have to learn scripts.
Network Engineer at a computer software company with 11-50 employees
 

Setup Cost

New Relic offers varied pricing based on features and usage, with some high costs but essential capabilities for enterprises.
Zabbix offers cost-effective open-source monitoring, recommending investment in support for optimal performance, keeping costs below alternatives like Nagios.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
senior software at Norton Lifelock
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
DevOps engineer at a tech company with 5,001-10,000 employees
As we talk about pricing, it is not that much cheaper.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
Zabbix is providing everything free of cost.
Network Engineer at a computer software company with 11-50 employees
It is literally free.
CTO at Oic
 

Valuable Features

New Relic offers real-time performance monitoring, analytics, and integration features, enhancing application performance and client satisfaction.
Zabbix is valued for its ease, scalability, customization, and robust monitoring capabilities, supported by continual updates and community support.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
senior software at Norton Lifelock
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
CTO at Oic
Zabbix has a lot of features, including monitoring, status updates, and collecting information telemetry from storages and servers as well.
CTO at Four Nine Agency
Zabbix is Linux-based open-source software, and the main use case is to reduce costs.
Network Engineer at Ogma Consulting
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Ranking in Network Monitoring Software
9th
Ranking in IT Infrastructure Monitoring
9th
Ranking in Cloud Monitoring Software
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
175
Ranking in other categories
IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (4th)
Zabbix
Ranking in Application Performance Monitoring (APM) and Observability
8th
Ranking in Network Monitoring Software
1st
Ranking in IT Infrastructure Monitoring
1st
Ranking in Cloud Monitoring Software
2nd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
109
Ranking in other categories
Server Monitoring (1st)
 

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. The mindshare of Zabbix is 3.9%, down from 13.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Zabbix3.9%
New Relic1.4%
Other94.7%
Network Monitoring Software
 

Q&A Highlights

it_user357636 - PeerSpot reviewer
Works at a tech company with 10,001+ employees
Dec 23, 2015
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
KamranBhatti - PeerSpot reviewer
Network Engineer at a computer software company with 11-50 employees
Helps reduce response time but has room to improve customization complexity
We are not working on simple standalone solutions like Kaspersky DDoS Protection or Hybrid Cloud Security. Once you understand Zabbix, then it is easy to customize those web pages and graphs for our customer use. It is fully automated to your requirements. Zabbix is working fine with no issues, and I am satisfied with it. We have combined Zabbix and SolarWinds. The integration works fine, and it is easy to integrate Zabbix with the IT environment. We were trying to purchase MDR (Managed Detection and Response), but we are not working on that. I don't have real experience with MDR. We are using Falcon software for that. We are working with Falcon Complete, not with Sandbox. We are not using Kaspersky for business or cloud protection. For that, we are using Zabbix CrowdStrike Falcon Complete solution. I have given this review an overall rating of 8.
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Answers from the Community

it_user357636 - PeerSpot reviewer
Works at a tech company with 10,001+ employees
Jan 7, 2016
Jan 7, 2016
(1) Can we design the Zabbix dashboard to look like New Relic’s rich dashboard? You’d have to develop an agent that plugs into New Relic to get all their data 1st and then a dashboard to assimilate both as Big Panda has already done. (2) Can we see all New Relic features with Zabbix, like End-to-end Web transaction analysis, Database Transaction analysis and reports on usability and error ra...
2 out of 9 answers
it_user68058 - PeerSpot reviewer
Works at a tech company with 51-200 employees
Dec 23, 2015
Hi Ariel, I'm a UX expert running a UX design company named LeapStart- I have been involved in the the past with ITCentral website design. Will be glad to help but not sure how the question below involves UX design. Can you please clarify. Feel also free to call me +972-544-584467 Thanks, Ofir Oron CEO, LeapStart
Donald Bakels - PeerSpot reviewer
Chief Executive Officer (CEO) at Adfontessoftware
Dec 23, 2015
Hi Ariel, We have no knowledge of New Relic Thx Don Van: Ariel Lindenfeld - Community Manager at IT Central Station [mailto:site-admin@mail136-3.atl41.mandrillapp.com] Namens Ariel Lindenfeld - Community Manager at IT Central Station Verzonden: woensdag 23 december 2015 12:07 Aan: d.bakels@adfontessoftware.nl Onderwerp: Seeking expertise in New Relic APM Hi, Can you help out a colleague with the following question about New Relic APM: ----- New Relic or Zabbix? (1) Can we design the Zabbix dashboard to look like New Relic’s rich dashboard? (2) Can we see all New Relic features with Zabbix, like End-to-end Web transaction analysis, Database Transaction analysis and reports on usability and error rate? (3) How much development/customization effort is required to introduce the above features with Zabbix? (4) Does anyone have a comparison of features offered by New Relic and Zabbix? ----- Please reply to this email with your response or post your answer here. You've been a member of IT Central Station since July 2015. In a market full of vendor hype, we provide free connections between real users of New Relic APM to share advice and make better buying decisions. Thanks for being part of the community, Ariel Lindenfeld Community Director, IT Central Station IT Central Station 244 Fifth Avenue New York, NY 10001 (646) 328-1944 To change notifications, please visit your subscription page or unsubscribe completely from similar emails. um-nqn gitbdelcVVKWHJubHBqWlVxbFhpcjBadytLUVg0QWhudlpUbU1BN1FvV09yblk5blVLTWc2dDgrOG96aTlheWhBOStnaC0taDFMT283TlpZSVJXL2NqSU9yN0JJZz09--73e9571aa23ae8ef0936fcd0fe6bc7442f7babe4gitbdel
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
8%
Outsourcing Company
7%
Financial Services Firm
11%
Computer Software Company
10%
Comms Service Provider
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise51
Large Enterprise79
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise23
Large Enterprise35
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic. The user interface could be more user-friendly for someone who is new to New Relic. For alerti...
What is your primary use case for New Relic Insights?
We use Java microservices, so we capture the events with the help of New Relic. Based on that, we add the alerting part inside New Relic. We have enabled the New Relic Java agent inside our microse...
What is your experience regarding pricing and costs for Zabbix?
I think Zabbix is economical, whereas SolarWinds is expensive. SolarWinds has a lot of secure features, but Zabbix is providing everything free of cost. Zabbix is economical, and you can install it...
What needs improvement with Zabbix?
I am using only Area Operations, but I don't prefer it. I installed Zabbix for the 3000 devices. Area Operations is not good.
What is your primary use case for Zabbix?
I am still working with VMware and Area Operations, but I installed Zabbix now. I think Zabbix is better than VMware Area Operations. It's really good. I'm working with both Zabbix and VMware now.
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about New Relic vs. Zabbix and other solutions. Updated: May 2026.
899,283 professionals have used our research since 2012.