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New Relic vs Palantir Foundry comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Organizations using New Relic report time savings, improved efficiency, higher productivity, and returns through enhanced monitoring and reduced downtime.
Sentiment score
5.3
Organizations praise Palantir Foundry's user efficiency, noting reduced costs and processes despite challenges measuring precise financial returns.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
After implementing New Relic, we have decreased staffing requirements while saving time and money.
Senior Observability Engineer I at a computer software company with 51-200 employees
With traditional development requiring many specialized roles, Palantir Foundry allows us to operate efficiently with fewer personnel.
Data Engineering Specialist at LTM
I haven't seen a return on investment with Palantir Foundry.
Data Development Manager at a healthcare company with 5,001-10,000 employees
 

Customer Service

Sentiment score
7.4
New Relic's customer service is praised for responsiveness, professionalism, effective support, swift resolutions, and proactive communication.
Sentiment score
7.0
Users appreciate Palantir Foundry's responsive support but desire more immediate solutions and enhanced knowledge resources.
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
They are very polite and helped him out.
Cloud Engineer at To The New
They are knowledgeable, and their boot camps demonstrate solutions in just three days, which typically takes months or years.
Enterprise Architect at a mining and metals company with 10,001+ employees
Whenever Palantir Foundry introduces a new product, the Palantir people come and train us on new applications.
Associate Vice President at a insurance company with 10,001+ employees
The documentation and technical support are very good.
Architect at L&T Technology Services
 

Scalability Issues

Sentiment score
7.7
New Relic is scalable, easy to integrate, compatible with cloud environments, and efficiently handles vast data flows for numerous users.
Sentiment score
7.2
Palantir Foundry is scalable and flexible for businesses, but can be costly, requiring careful management to avoid performance issues.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at To The New
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Senior Observability Engineer I at a computer software company with 51-200 employees
For scalability, I would rate it ten out of ten because you have a lot of flexibility.
Associate Vice President at a insurance company with 10,001+ employees
Regarding scalability, if you have billions and trillions of records, Palantir Foundry accommodates ETL pipelines with a dedicated compute profile.
Data Engineering Specialist at LTM
 

Stability Issues

Sentiment score
7.9
New Relic is stable and reliable, with rare minor issues resolved quickly, praised for minimal outages or crashes.
Sentiment score
7.9
Palantir Foundry is praised for stability and reliability, efficiently handling large datasets, with minor occasional issues.
New Relic lags sometimes.
Cloud Engineer at To The New
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
I get more technical support from Palantir.
Data Development Manager at a healthcare company with 5,001-10,000 employees
 

Room For Improvement

Users criticize New Relic for being expensive, complex for beginners, needing better integration, and requiring improved metrics transparency and usability.
Palantir Foundry faces high costs, scalability issues, and usability challenges, needing better integration, security, and improved documentation.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
Palantir Foundry also needs to change the traditional data management approach from one-directional to bi-directional, near real-time data flow everywhere, which they address through data virtualization.
Enterprise Architect at a mining and metals company with 10,001+ employees
The major hindrance with Palantir Foundry is that being a very closed product, the cost optimization and costing are not exposed to the end users.
Architect at L&T Technology Services
Palantir Foundry has created some wrappers around the models, allowing us to create using a no-code application, chatbots, and LLM functions.
Associate Vice President at a insurance company with 10,001+ employees
 

Setup Cost

New Relic's enterprise pricing receives mixed reviews, balancing valuable features with concerns over high costs and data limits.
Palantir Foundry's high upfront cost is offset by long-term savings and improved data management for many organizations.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
DevOps engineer at a tech company with 5,001-10,000 employees
As we talk about pricing, it is not that much cheaper.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
Its high initial pricing can be intimidating, but it becomes cost-effective as it reduces the need for a development team.
Enterprise Architect at a mining and metals company with 10,001+ employees
In terms of getting a contractor to work on that, I would probably say it is more expensive because there are fewer people with that skillset compared to, say, Databricks or Azure.
Data Development Manager at a healthcare company with 5,001-10,000 employees
I worked closely with a management colleague who explained how they check for cost based on user activity and individual vertical usage.
Data Engineering Specialist at LTM
 

Valuable Features

New Relic enhances application performance and troubleshooting through real-time monitoring, customizable dashboards, and tool integrations for DevOps teams.
Palantir Foundry enhances data analysis and collaboration with user-friendly tools, security, and scalable, centralized data management features.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
The predictive analytics capability within Palantir Foundry impacts financial forecasting strategies through its AIP functionality, which includes numerous pre-built models, LLMs, and data science application libraries.
Architect at L&T Technology Services
The main advantage is you can decentralize the analytics, and you will have everything in one place, so that you do not need to rely on multiple departments working on different tools.
Associate Vice President at a insurance company with 10,001+ employees
The digital twins concept allows bi-directional data and process integration between virtual and physical worlds.
Enterprise Architect at a mining and metals company with 10,001+ employees
 

Categories and Ranking

New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
174
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)
Palantir Foundry
Ranking in IT Operations Analytics
8th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Data Integration (13th), Supply Chain Analytics (1st), Cloud Data Integration (10th), Data Migration Appliances (3rd), Data Management Platforms (DMP) (1st), Data and Analytics Service Providers (1st)
 

Mindshare comparison

As of May 2026, in the IT Operations Analytics category, the mindshare of New Relic is 8.6%, down from 17.3% compared to the previous year. The mindshare of Palantir Foundry is 4.0%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Mindshare Distribution
ProductMindshare (%)
New Relic8.6%
Palantir Foundry4.0%
Other87.4%
IT Operations Analytics
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
reviewer2845668 - PeerSpot reviewer
Data Development Manager at a healthcare company with 5,001-10,000 employees
Data pipelines have improved reporting workflows but raise concerns about ethics and future lock in
I wouldn't add more about the needed improvements, either on the technical side or regarding compatibility and integration.Obviously the company's reputation needs to be improved regarding Palantir Foundry, or ideally, Palantir needs to get away from the appalling views on human rights and improve the reputation. Whether it can be improved, I don't know. This is not a technological problem; it is a problem of company image, so I wouldn't be surprised if the NHS actually triggers a break clause in the contract in February next year. That is not linked to the product itself. From a technical perspective, maybe to make Palantir Foundry more compatible with Databricks could be one option, or maybe more integrated with Azure. It is difficult to say because they might lose some of their competitive advantage in doing so.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Outsourcing Company
6%
Manufacturing Company
13%
Financial Services Firm
9%
Government
8%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise51
Large Enterprise78
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise17
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
What is your primary use case for New Relic Insights?
My day-to-day activities in New Relic include infrastructure monitoring, APM monitoring, browser monitoring, and database monitoring. In cloud environments, I monitor multiple clouds like AWS, GCP,...
What needs improvement with Palantir Foundry?
Regarding points for improvement for Palantir Foundry, I see that they are improving day by day. In the last one to two years, I have seen many improvements compared to the two years that I have wo...
What is your primary use case for Palantir Foundry?
There are several use cases that we are working on with Palantir Foundry. The first thing is for data model creation for all our data engineering pipelines. That is one use case. Palantir Foundry a...
What advice do you have for others considering Palantir Foundry?
The visualization part in Palantir Foundry works for me at least if I want to see how the data is structured and for an initial analysis, but I would say it is not as matured as Power BI or Tableau...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Merck KGaA, Airbus, Ferrari,United States Intelligence Community, United States Department of Defense
Find out what your peers are saying about New Relic vs. Palantir Foundry and other solutions. Updated: April 2026.
895,990 professionals have used our research since 2012.