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New Relic vs Palantir Foundry comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
164
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Infrastructure Monitoring (8th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
Palantir Foundry
Ranking in IT Operations Analytics
10th
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
17
Ranking in other categories
Data Integration (12th), Supply Chain Analytics (1st), Cloud Data Integration (11th), Data Migration Appliances (3rd), Data Management Platforms (DMP) (1st), Data and Analytics Service Providers (1st)
 

Mindshare comparison

As of January 2026, in the IT Operations Analytics category, the mindshare of New Relic is 10.5%, down from 18.3% compared to the previous year. The mindshare of Palantir Foundry is 4.0%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Market Share Distribution
ProductMarket Share (%)
New Relic10.5%
Palantir Foundry4.0%
Other85.5%
IT Operations Analytics
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
SR
Architect at L&T Technology Services
Finds security and customization features impressive, although cost concerns persist
My experience with Palantir Foundry and Azure has been good. Palantir Foundry is costly, but Azure is open, which allows for easier experimentation. Being a closed product, Palantir Foundry is difficult to practice offline unless we have an enterprise edition. However, it is very secure compared to other platforms. Palantir Foundry's best features include security, built-in features, low-code, no-code platform, and ease of use. The collaborative workspaces within Palantir Foundry contribute to team efficiency and project outcomes through seamless operation. The ease of customization is particularly notable. I have worked with the data lineage feature in Palantir Foundry, which comes by default. We simply need to tick the checkbox and make necessary configuration changes within the system itself. We do not need to procure another lineage platform as Palantir Foundry has its own built-in features for data lineage, data governance, and data security. The lineage feature helps enhance our data management practices by allowing us to understand the origin of data, track all activities happening on the data, identify users and consumers, and monitor how it flows across the system. This makes it easier to generate reports based on the lineage database. The predictive analytics capability within Palantir Foundry impacts financial forecasting strategies through its AIP functionality, which includes numerous pre-built models, LLMs, and data science application libraries. Using the AIP library within Palantir Foundry helps us develop quick resolutions for predictive models and analytics.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part."
"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The most valuable feature of the solution is its ability to execute queries and analyze the data."
"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."
"The most valuable feature of New Relic is its ease of use."
"The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"The interface is really user-friendly."
"I rate Palantir Foundry a ten out of ten."
"The ease of use is my favorite feature. We're able to build different models and projects or combine different projects to build one use case."
"I like the data onboarding to Palantir Foundry and ETL creation."
"The virtualization tool is useful."
"The AI engine that comes with Palantir Foundry is quite interesting."
"Encapsulates all the components without the requirement to integrate or check compatibility."
"The data lineage is great."
 

Cons

"The browser isn't exactly reliable."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"New Relic can get pricey for larger organizations."
"New Relic is priced on the higher side."
"Email alert customization is limited."
"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."
"New Relic can be improved by incorporating an automated incident analysis solution."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"Difficult to receive data from external sources."
"Cost of this solution is quite high."
"The workflow could be improved."
"Some error messages can be very cryptic."
"They do not have a data center in Europe, and we have lots of personally identifiable information in our dataset that needs to be hosted by a third-party data center like Amazon or Microsoft Azure."
"The solution could use more online documentation for new users."
"It requires a lot of manual work and is very time-consuming to get to a functional point."
"If you want to create new models on specific data sets, computing that is quite costly."
 

Pricing and Cost Advice

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"Because of budget, we are not using the mobile app part of this tool."
"Pricing is better with New Relic APM than Dynatrace."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."
"The pricing and licensing are too high."
"The pricing is fine."
"Palantir Foundry is an expensive solution."
"The solution’s pricing is high."
"Palantir Foundry has different pricing models that can be negotiated."
"It's expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
8%
Retailer
6%
Manufacturing Company
13%
Financial Services Firm
10%
Government
8%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise67
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise8
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...
What do you like most about Palantir Foundry?
Palantir Foundry is a robust platform that has really strong plugin connectors and provides features for real-time integration.
What needs improvement with Palantir Foundry?
Apart from the pricing and offline availability issues, improvements are needed in Palantir Foundry's costing factor. Cost-wise, it is not open for everybody, and they are not exposing anything out...
What is your primary use case for Palantir Foundry?
One of the leading European manufacturing plants uses Palantir Foundry for manufacturing interior parts of various car brands such as Honda, Hyundai, Ford, Mercedes-Benz, and BMW. This involves hig...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Merck KGaA, Airbus, Ferrari,United States Intelligence Community, United States Department of Defense
Find out what your peers are saying about New Relic vs. Palantir Foundry and other solutions. Updated: December 2025.
880,435 professionals have used our research since 2012.