No more typing reviews! Try our Samantha, our new voice AI agent.

New Relic vs Palantir Foundry comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)
Palantir Foundry
Ranking in IT Operations Analytics
8th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
18
Ranking in other categories
Data Integration (10th), Supply Chain Analytics (1st), Cloud Data Integration (12th), Data Migration Appliances (3rd), Data Management Platforms (DMP) (1st), Data and Analytics Service Providers (1st)
 

Mindshare comparison

As of April 2026, in the IT Operations Analytics category, the mindshare of New Relic is 9.2%, down from 17.8% compared to the previous year. The mindshare of Palantir Foundry is 4.1%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Mindshare Distribution
ProductMindshare (%)
New Relic9.2%
Palantir Foundry4.1%
Other86.7%
IT Operations Analytics
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
BA
Associate Vice President at a insurance company with 10,001+ employees
Unified data workflows have empowered collaborative analytics and streamlined AI development
Regarding points for improvement for Palantir Foundry, I see that they are improving day by day. In the last one to two years, I have seen many improvements compared to the two years that I have worked on Palantir Foundry. There are many things that come up, but a few things are not intuitive enough. Now that we are in this AI phase, Palantir Foundry has created some wrappers around the models, allowing us to create using a no-code application, chatbots, and LLM functions. The problem is that interaction with outside applications can be difficult with the current setup that Palantir Foundry has. There are ways to do that, but it is not that intuitive, which is what I feel.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The versatility of the solution is its most valuable feature."
"New Relic always gets new things done."
"The best features in New Relic include its numerous API integrations and a good source of support."
"Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part."
"It has helped us maintain a much higher uptime than we had previously."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"If you want to keep monitoring your site and find the performance of it, this is a good option to do so."
"End-user Synthetics and monitoring are very good."
"This product has all the various components for getting data, transforming it and visually creating the dashboards without the need to integrate things and no need to check the compatibility."
"It has been the platform for end to end data processing, manipulations, and reporting, greatly improved org's data reporting effort."
"The interface is really user-friendly."
"It is easy to map out a workflow and run trigger-based scripts without having to deploy to another server."
"The ease of use is my favorite feature. We're able to build different models and projects or combine different projects to build one use case."
"I rate Palantir Foundry a ten out of ten."
"Based on my huge experience with Palantir Foundry, I find that starting from the data connection to the end user application, there is a tool for everyone."
"The AI engine that comes with Palantir Foundry is quite interesting."
 

Cons

"I would like better alerting."
"The customization of the start and end time is kind of cool."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."
"Perhaps the retention on some of the old problem traces would be an improvement."
"They should bring the pricing down to be more competitive."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"There is no proper management of roles and divisions; if I develop a dashboard for myself, everyone else has access to it, and you just add someone to the platform and he gets access to all the dashboards."
"The one area where improvement could be made is the cost of the solution which is quite expensive."
"It requires a lot of manual work and is very time-consuming to get to a functional point."
"Some error messages can be very cryptic."
"Difficult to receive data from external sources."
"It would be helpful to build applications based on Azure functions or web apps in Palantir Foundry."
"There is not a wide user base for the solution's online documentation so it is sometimes difficult to find answers."
"The problem is that interaction with outside applications can be difficult with the current setup that Palantir Foundry has."
"I rate Palantir Foundry five out of 10. I'm ambivalent."
 

Pricing and Cost Advice

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"This solution required a license and it is better than some other competitors."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"The price of New Relic could improve. It is expensive."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"The detection piece of it brings us a big return on investment."
"Because of budget, we are not using the mobile app part of this tool."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"It's expensive."
"Palantir Foundry has different pricing models that can be negotiated."
"Palantir Foundry is an expensive solution."
"The solution’s pricing is high."
report
Use our free recommendation engine to learn which IT Operations Analytics solutions are best for your needs.
886,174 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
7%
Outsourcing Company
5%
Manufacturing Company
14%
Financial Services Firm
10%
Government
8%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise9
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
What needs improvement with Palantir Foundry?
Regarding points for improvement for Palantir Foundry, I see that they are improving day by day. In the last one to two years, I have seen many improvements compared to the two years that I have wo...
What is your primary use case for Palantir Foundry?
There are several use cases that we are working on with Palantir Foundry. The first thing is for data model creation for all our data engineering pipelines. That is one use case. Palantir Foundry a...
What advice do you have for others considering Palantir Foundry?
The visualization part in Palantir Foundry works for me at least if I want to see how the data is structured and for an initial analysis, but I would say it is not as matured as Power BI or Tableau...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Merck KGaA, Airbus, Ferrari,United States Intelligence Community, United States Department of Defense
Find out what your peers are saying about New Relic vs. Palantir Foundry and other solutions. Updated: March 2026.
886,174 professionals have used our research since 2012.