No more typing reviews! Try our Samantha, our new voice AI agent.

New Relic vs Palantir Foundry comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)
Palantir Foundry
Ranking in IT Operations Analytics
8th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
18
Ranking in other categories
Data Integration (10th), Supply Chain Analytics (1st), Cloud Data Integration (12th), Data Migration Appliances (3rd), Data Management Platforms (DMP) (1st), Data and Analytics Service Providers (1st)
 

Mindshare comparison

As of April 2026, in the IT Operations Analytics category, the mindshare of New Relic is 9.2%, down from 17.8% compared to the previous year. The mindshare of Palantir Foundry is 4.1%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Mindshare Distribution
ProductMindshare (%)
New Relic9.2%
Palantir Foundry4.1%
Other86.7%
IT Operations Analytics
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
BA
Associate Vice President at a insurance company with 10,001+ employees
Unified data workflows have empowered collaborative analytics and streamlined AI development
Regarding points for improvement for Palantir Foundry, I see that they are improving day by day. In the last one to two years, I have seen many improvements compared to the two years that I have worked on Palantir Foundry. There are many things that come up, but a few things are not intuitive enough. Now that we are in this AI phase, Palantir Foundry has created some wrappers around the models, allowing us to create using a no-code application, chatbots, and LLM functions. The problem is that interaction with outside applications can be difficult with the current setup that Palantir Foundry has. There are ways to do that, but it is not that intuitive, which is what I feel.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of New Relic are the reports and ease of use."
"With the help of New Relic tools, our organization was able to detect, track, and fix errors in our website, so we focused our efforts in these areas."
"From operationally rich, to developer deep."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"One valuable feature is that the synthetic alert stays open until the issue is resolved."
"This is a really awesome tool, giving you in and out of your entire backend framework in a cohesive manner."
"It gave clear information and a complete picture of what was happening in our system, which helped the operations team in performing the required actions."
"We have never faced any issues with this solution, and we are not worried about the technical capability."
"The data lineage is great."
"The security is also excellent. It's highly granular, so the admins have a high degree of control, and there are many levels of security. That worked well. You won't have an EDC unless you put everything onto the platform because it is its own isolated thing."
"The AI engine that comes with Palantir Foundry is quite interesting."
"Great features available in one tool."
"This product has all the various components for getting data, transforming it and visually creating the dashboards without the need to integrate things and no need to check the compatibility."
"The ease of use is my favorite feature. We're able to build different models and projects or combine different projects to build one use case."
"The virtualization tool is useful."
"It's scalable."
 

Cons

"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."
"Currently, it is not the only solution we have for monitoring so there are things that it’s missing – for example what Datadog does for us."
"It is complicated, especially in how you interpret the data that it provides."
"More configurability through the dashboard, for example, being able to ignore transactions without the need to update the config or code."
"Customer Service: Used rarely, was average. Technical Support: Used rarely, was average."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"I would like an infrastructure network that provides real-time views, showing the issues."
"Difficult to receive data from external sources."
"The solution could use more online documentation for new users."
"The workflow could be improved. Although it works rather seamlessly, the workflow is too complicated sometimes."
"They do not have a data center in Europe, and we have lots of personally identifiable information in our dataset that needs to be hosted by a third-party data center like Amazon or Microsoft Azure."
"The solution’s data security could be improved."
"I rate Palantir Foundry five out of 10. I'm ambivalent."
"The solution's visualization and analysis could be improved."
"The startup pricing is high, causing concern despite being cost-effective in terms of total cost of ownership."
 

Pricing and Cost Advice

"This is an expensive product."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
"The price depends on how many agents you want."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
"The pricing and licensing are too high."
"The pricing is fine."
"The solution’s pricing is high."
"Palantir Foundry has different pricing models that can be negotiated."
"Palantir Foundry is an expensive solution."
"It's expensive."
report
Use our free recommendation engine to learn which IT Operations Analytics solutions are best for your needs.
886,077 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Outsourcing Company
5%
Manufacturing Company
14%
Financial Services Firm
10%
Government
8%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise9
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
What needs improvement with Palantir Foundry?
Regarding points for improvement for Palantir Foundry, I see that they are improving day by day. In the last one to two years, I have seen many improvements compared to the two years that I have wo...
What is your primary use case for Palantir Foundry?
There are several use cases that we are working on with Palantir Foundry. The first thing is for data model creation for all our data engineering pipelines. That is one use case. Palantir Foundry a...
What advice do you have for others considering Palantir Foundry?
The visualization part in Palantir Foundry works for me at least if I want to see how the data is structured and for an initial analysis, but I would say it is not as matured as Power BI or Tableau...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Merck KGaA, Airbus, Ferrari,United States Intelligence Community, United States Department of Defense
Find out what your peers are saying about New Relic vs. Palantir Foundry and other solutions. Updated: March 2026.
886,077 professionals have used our research since 2012.