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New Relic vs Palantir Foundry comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
Palantir Foundry
Ranking in IT Operations Analytics
10th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
18
Ranking in other categories
Data Integration (11th), Supply Chain Analytics (1st), Cloud Data Integration (11th), Data Migration Appliances (3rd), Data Management Platforms (DMP) (1st), Data and Analytics Service Providers (1st)
 

Mindshare comparison

As of April 2026, in the IT Operations Analytics category, the mindshare of New Relic is 10.1%, down from 18.1% compared to the previous year. The mindshare of Palantir Foundry is 4.2%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Mindshare Distribution
ProductMindshare (%)
New Relic10.1%
Palantir Foundry4.2%
Other85.7%
IT Operations Analytics
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
BA
Associate Vice President at a insurance company with 10,001+ employees
Unified data workflows have empowered collaborative analytics and streamlined AI development
Regarding points for improvement for Palantir Foundry, I see that they are improving day by day. In the last one to two years, I have seen many improvements compared to the two years that I have worked on Palantir Foundry. There are many things that come up, but a few things are not intuitive enough. Now that we are in this AI phase, Palantir Foundry has created some wrappers around the models, allowing us to create using a no-code application, chatbots, and LLM functions. The problem is that interaction with outside applications can be difficult with the current setup that Palantir Foundry has. There are ways to do that, but it is not that intuitive, which is what I feel.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's most valuable aspects are that it tracks java better and operates very efficiently."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"We were able to save $1,000 per month."
"Given we have only one infrastructure guy and he can manage all of this, and a small team, everyone can use it all for different purposes."
"I find the error monitoring of IIS web applications to be extremely useful."
"Its greatest benefit comes from its ability to provide trending/marketing data."
"There are many things, but in particular I like the real-time monitoring; we get to know when a specific service or specific URL is failing and not performing, and we can set certain delivery thresholds which, if broken, we hear about immediately."
"It visualizes metrics well and tracks our incoming requests, providing a lot of detail which is useful for troubleshooting."
"The solution offers very good end-to-end capabilities."
"The interface is really user-friendly."
"The data lineage is great."
"The solution provides an end-to-end integrated tech stack that takes care of all utility/infrastructure topics for you."
"This product has all the various components for getting data, transforming it and visually creating the dashboards without the need to integrate things and no need to check the compatibility."
"The ease of use is my favorite feature. We're able to build different models and projects or combine different projects to build one use case."
"Live video sessions enhance the available documentation and allow you to ask questions directly."
"Great features available in one tool."
 

Cons

"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."
"The price could improve."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UI's performance, and then report on it."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"I'd like a way to pull charts and data into third-party services. If we can pull that data and recreate charts, that would be great."
"The solution needs to have staging."
"Sometimes we've noticed agents fail to report/respond."
"The frontend capabilities of Palantir Foundry could be improved."
"The one area where improvement could be made is the cost of the solution which is quite expensive."
"It requires a lot of manual work and is very time-consuming to get to a functional point."
"It would be helpful to build applications based on Azure functions or web apps in Palantir Foundry."
"The major hindrance with Palantir Foundry is that being a very closed product, the cost optimization and costing are not exposed to the end users."
"The problem is that interaction with outside applications can be difficult with the current setup that Palantir Foundry has."
"There are some issues with scalability because when we are using a really large dataset, the system is rather slow."
"Difficult to receive data from external sources."
 

Pricing and Cost Advice

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"This solution required a license and it is better than some other competitors."
"The detection piece of it brings us a big return on investment."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"The solution’s pricing is high."
"Palantir Foundry is an expensive solution."
"It's expensive."
"Palantir Foundry has different pricing models that can be negotiated."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Outsourcing Company
5%
Manufacturing Company
14%
Financial Services Firm
10%
Government
8%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise9
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
What needs improvement with Palantir Foundry?
Apart from the pricing and offline availability issues, improvements are needed in Palantir Foundry's costing factor. Cost-wise, it is not open for everybody, and they are not exposing anything out...
What is your primary use case for Palantir Foundry?
One of the leading European manufacturing plants uses Palantir Foundry for manufacturing interior parts of various car brands such as Honda, Hyundai, Ford, Mercedes-Benz, and BMW. This involves hig...
What advice do you have for others considering Palantir Foundry?
Palantir Foundry is an excellent product for data engineering. On a scale of one to 10, I would rate Palantir Foundry a 9.
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Merck KGaA, Airbus, Ferrari,United States Intelligence Community, United States Department of Defense
Find out what your peers are saying about New Relic vs. Palantir Foundry and other solutions. Updated: March 2026.
885,880 professionals have used our research since 2012.