

New Relic and Snyk are prominent players in the application monitoring and security category. New Relic has an edge with its comprehensive application performance features and server insights, while Snyk stands out with its developer-friendly vulnerability detection capabilities.
Features: New Relic provides robust application performance monitoring with real-time reporting, custom dashboards, error monitoring, and insightful metrics to enhance server performance. Its seamless integration with operational tools and DevOps-friendly nature is highly valued by organizations. Snyk offers exceptional vulnerability detection with easy integration options with source control and CI systems. Features such as container security, a comprehensive vulnerability database, and developer-centric design make it a strong tool for securing applications.
Room for Improvement: New Relic users often seek more detailed information on data privacy, alerting, and error analysis. Better third-party integrations and a more straightforward pricing structure are also desired. For Snyk, users express a need for additional SAST or DAST solutions, enhanced reporting, and better language support. Improvements in notification control and integration capabilities could further enhance its appeal in development environments.
Ease of Deployment and Customer Service: Both New Relic and Snyk are predominantly deployed in public cloud environments, with New Relic also supporting hybrid and on-premises setups. User feedback indicates positive experiences with customer service and technical support for both platforms. Snyk is commended for its ease of use and proactive support, whereas New Relic is noted for its extensive online resources and dedicated support personnel.
Pricing and ROI: New Relic's pricing model can be complex and costly, but its ROI is recognized in faster troubleshooting and reduced downtime. Users acknowledge the value it offers in insights and operational improvements. Snyk is seen as competitively priced in the security tools market, providing good value through its robust feature set. Even though it may not be the cheapest option, its extensive security benefits and proactive threat management justify the investment.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
I can see that Snyk saves the costs of hiring security developers for vulnerability scanning and security checks, as that responsibility is now managed by Snyk.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
Our long-standing association has ensured smooth communication, resulting in favorable support experiences and satisfactory issue resolution.
Their response time aligns with their SLA commitments.
We could understand the implementation of the product and other features without the need for human interaction.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Snyk allows for scaling across large organizations, accommodating tens of thousands of applications and over 60,000 repositories.
Snyk is very scalable and can handle my organization's growth and changing needs.
New Relic lags sometimes.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
It lacks the ability to select branches on its Web UI, forcing users to rely on CLI or CI/CD for that functionality.
The inclusion of AI to remove false positives would be beneficial.
As we are moving toward GenAI, we expect Snyk to leverage AI features to improve code scanning findings.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Snyk is recognized as the cheapest option we have evaluated.
After negotiations, we received a special package with a good price point.
Snyk is less expensive.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Our integration of Snyk into GitHub allows us to automatically scan codebases and identify issues, which has improved efficiency.
Snyk helps detect vulnerabilities before code moves to production, allowing for integration with DevOps and providing a shift-left advantage by identifying and fixing bugs before deployment.
Snyk has positively impacted my organization by improving the security posture across all software repositories, resulting in fewer critical vulnerabilities, more confidence in overall product security, and faster security compliance for project clients.
| Product | Market Share (%) |
|---|---|
| New Relic | 4.1% |
| Snyk | 1.0% |
| Other | 94.9% |


| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 70 |
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 9 |
| Large Enterprise | 21 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
Snyk excels in integrating security within the development lifecycle, providing teams with an AI Trust Platform that combines speed with security efficiency, ensuring robust AI application development.
Snyk empowers developers with AI-ready engines offering broad coverage, accuracy, and speed essential for modern development. With AI-powered visibility and security, Snyk allows proactive threat prevention and swift threat remediation. The platform supports shifts toward LLM engineering and AI code analysis, enhancing security and development productivity. Snyk collaborates with GenAI coding assistants for improved productivity and AI application threat management. Platform extensibility supports evolving standards with API access and native integrations, ensuring comprehensive and seamless security embedding in development tools.
What are Snyk's standout features?Industries leverage Snyk for security in CI/CD pipelines by automating checks for dependency vulnerabilities and managing open-source licenses. Its Docker and Kubernetes scanning capabilities enhance container security, supporting a proactive security approach. Integrations with platforms like GitHub and Azure DevOps optimize implementation across diverse software environments.
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