New Relic Reviews

We use New Relic APM to monitor our public cloud-hosted application and infrastructure.

Not so far. Although, we haven't really got a very mature system of defining our application processes from end-to-end and certainly not our client-centric impact.

I'm reasonably satisfied. We haven't run the rule over it too much because it hasn't been a massive investment.

It has been quite valuable to demonstrate how we can change our views for our services due to their service. It has proved value so far.

We don't have any problems with this solution.

The configuration isn't terrible when compared with other products.

It does everything we wanted it to do. We haven't been too critical in our thinking about where it can improve.

There really is nothing that stands out with New Relic. With the insight, I think it will be found lacking for its report aggregation capabilities. How granular I could go down at looking at certain data, especially related to the operations, is limited.

The API integrations that they have for us to automate our configuration was fine, but I think for some of these tools, it was over-engineering for us to try and automate any of that. So, we just use the user interfaces.

I have been using New Relic APM for approximately two months.

We are using the latest version.

It's a stable solution. We have not encountered any issues. We're not plugging too much traffic into it. We're not reporting on it heavily. It's not feeding into our service management processes heavily. So we haven't seen anything.

We have not yet explored the scalability, it's too early for us.

There are approximately 15 of us using it altogether. We are called infrastructure engineers, who are third line infrastructure support and architecture people. 

Some of the lead developers have access, but there are 15 of us and we are all pretty similar.

We have not contacted technical support.

We have two custom in-house processes that do our application data flow monitoring. We have manually and in a custom nature, built out a performance monitoring platform in Splunk using our knowledge of the system over the years.

I have used App Dynamics in the past with another company. There really is nothing that stands out with New Relic. It is similar to AppDynamics and Dynatrace.

The initial setup was straightforward. 

I don't think any of these tools are tools that anyone can pick up and install. 

I wouldn't say it was any more difficult to configure than some of the other solutions. It is definitely not more difficult to configure than AppDynamics. 

The price was one of the reasons we chose this solution. It's reasonably priced. It's cheaper than the likes of AppDynamics and Dynatrace, based on how our subscription is.

We looked at Datadog initially and found the initial setup to be far more complex than what we found in New Relic. 

Our proof of concept has been successful.

Getting an order in and reporting is an industry in itself, don't think it can solve the problems it's not trying to solve. It is an application performance monitoring tool. Don't try and make it anything else.

The big problem with Splunk for us is that it can do everything. The thing that's nice about New Relic is it doesn't try and do everything, it does what it does. So far, it does it to satisfaction, but don't try and fill multiple holes in your toolchain with it. It's good at what it does.

We had some pretty informed opinions on what it was going to do. We knew where it wanted us to get, and so far it has cost the amount we wanted it to cost and done everything that we wanted it to do.

I would rate New Relic APM a ten out of ten.

The primary use case is monitoring.

It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time.

It has in-depth analysis using developer code for someone whose not traditionally a developer.

They could improve the education process and how people understand that these tools are very technical. I understand everything very quickly and where it all comes in because I grew up with the product, but right now if someone was to pick it up from day one, it is a very steep learning curve.

The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain. They already have all these other companies that use their system, so they should easily be able do alerts based on deviations that we don't need to program on a per instance or artifact basis.

It has been stable for all our work lines.

So far, I haven't hit any scaling issues with them, and the environments that I have come from have thousands of servers being monitored.

Their technical support has been pretty good.

It was quite hard to integrate, if you weren't technically skilled. 

A lot of people who consume this product may not be technically skilled, but if you are, it is easy to use. From this perspective, it is really good, but this is an important aspect as well.

This was recently implemented at the current place that I work. Previously, without a monitoring solution, a developer could potentially spend a day working on a feature or a bug to try and resolve and issue. Now, a lot of the times, with monitoring put in place, we can understand if a customer is actually hitting this bug, and how often they are hitting it, and how much frustration they are dealing with on a day-by-day basis, then reprioritize our tasks. It gives our developers that insight, or it gives less skilled engineers or less technical leads the ability to ramp up quickly on what that particular bug is, so we can easily scale out. So, the cost of solving that problem isn't just reliant on a tech lead understands the system or built the system. Anyone can find the issue, including associates, and the amount of time they spend debugging has been reduced by a lot.

They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine. Thus, we haven't looked to change.

The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out. 

We also evaluated AppDynamics and Dynatrace. 

We chose New Relic because they have a slightly different pricing model. We were aggressively negotiating price, which means they gave us a pretty good price. Since then, they have continued upholding that same level of customer service, discounts, and partner level. So, it has been really nice working with them.

You definitely need this product if you want scale and stability.

It fulfills what it's designed to do. Their constant iteration of features means it will always keep us well-informed about that particular requirement about the software.

We are also using New Relic with PagerDuty and Slack. They integrate pretty seamlessly. A couple of button pushes, and it was done.

We are using the SaaS version.

We use the solution to ensure the applications perform at the accepted performance level. The application must not have any bugs or problems. It must also have no bottlenecks in the volume of the transactions. We use the tool before we deploy an application to production and during the first part of the deployment to ensure that the application will perform properly.

The product allows the developer to see the actual problems in the applications. It shows which part of the code and which part of the software component or architecture is having a problem. It's easy to resolve the issues and pinpoint the bottlenecks in the application.

The solution must provide better support for Azure Web Apps service. The solution does not completely support the architecture of Azure Web Apps.

I have been using the solution since 2018.

I rate the tool’s stability a ten out of ten.

The tool is pretty scalable. We did not have any problem using it on multiple nodes or instances. We have a report server. The report server would have more than two instances. Sometimes, the application node would have more than two instances, one database, and a proxy. The tool can handle 12 or 16 instances at the same time in one single application.

Our largest customers had around 800,000 users. The task of monitoring the tool and identifying the issues depends on the specific assignments that the technical person receives. One person does the deployment and configuration.

The setup is straightforward. We have complete and concise instructions on enabling the APM on a particular application platform. We work on different application stacks. New Relic has different instructions for different types of technology stacks. We follow their instruction.

For job applications, JAR files need to be installed. The APM provides it. For other applications, we have to put the necessary IP address or domain links on the application. Then, New Relic automatically scans the specified server, and it appears on the New Relic console. The solution is cloud-based.

The product ensures that the applications have the expected speed and performance. It can handle large volumes of users and transactions. It also identifies the bugs in the applications. Once the users access the applications, the tool can detect any problems. The product can easily identify whether the issue is on the client side, the application side, or at the database level.

We highly recommend the solution for people who want to deploy large applications or applications with a lot of users. It will provide them with the necessary information to ensure the application performs as expected. We enable New Relic for the first three to six months. Once all the problems have been identified, we turn it off.

Then, we turn it on again on a particular period to see if problems can still be identified for that particular cycle. The applications we work on follow a particular cycle of operations. So, we normally turn on New Relic when we need to do a large volume of processing or complex processing on the applications.

Overall, I rate the tool a ten out of ten.

The New Relic APM basically helps us understand how the application is functioning at a very in-depth level. The APM helps us bring in observability, which is the next part of monitoring. It tells us about every database query, long-running query, website response time, page load times, and everything in very good detail that normal, basic monitoring cannot provide. APM is really important to every organization out there.

It brings value in three places. One is code detection and resolution. You can pinpoint and identify where the issue lies within the application. 

The second thing is performance monitoring, which actually gives you performance in terms of actual signs. When a user logs into a particular website, what kind of performance that user actually sees, we can see that as well.

It also gives metrics. All that session data as well we get helps us come to know if a user was frustrated when using the site or if they were happy, or what the emotion was.

The solution offers good code detection and resolution.

It offers helpful user metrics so we can learn more about the user experience. 

It has good performance monitoring. 

One thing that Data Dog provides, which is the RUM, Real User Monitoring, is something that could be useful in this solution. Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow. That is one thing that New Relic can actually improve upon.

We have a few different teams on the solution right now, including an admins team, and an SRI team, and they depend on this solution very much.

I'm also familiar with Datadog, which offers excellent RUM in comparison to New Relic. 

I don't have any details in relation to ROI at this time. 

The solution is around $5,000 to $6,000. Everything is included. We only pay for the data that is ingested. You can use all the features and the APM and not have to pay extra. YOu just pay for what you use. 

I'd rate the solution nine out of ten.

A typical use case with New Relic, it’s an APM tool. We basically put the agent in, the agent discovers, and then we feed it onto predefined monitors with a controlled baseline. That baseline will then feed the problems that New Relic is detecting into PagerDuty. PagerDuty is our incident management tool. PagerDuty has something called Event Orchestration.

The incident that comes down from New Relic has a payload. We look at the payload, the attributes, and define rules in Event Orchestration. Let’s say the team wants to implement suppressions on alerts, some mutations, delays. They want to actually cross-engage a different team. So there are a lot of use cases that come about once we get the incident into PagerDuty from New Relic. New Relic obviously has the conditional baseline, which can be adjusted as we go along. So, that’s basically a staple activity that we perform with New Relic. Among other advanced use cases, which will take me a bit to explain here.

It’s like any other APM tool. One of the most outstanding features of any APM tool is the anomaly detection part. If there is logic that is going to detect the anomaly, with a predefined baseline that the system will produce over a period of time, for instance, a week, then keep adjusting it as you go along. That is one of the most useful cases of any APM tool that I feel.

One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic. I remember there are two things that I feel are different in New Relic from Dynatrace. You have a user model version, and you wanted your clients to be on user model version two. But that’s not easy. You have to build that user structure from scratch. That was one of the downers we felt in Nutanix. And the other thing was the licensing.

The licensing structure was slightly different from Dynatrace. Dynatrace gave us a better deal, to be honest. Apart from that, I don’t feel they’re two different tools. These are the same tools.

I have been using it for about four years. 

I would rate the stability a nine out of ten. It is stable. Everyone uses SaaS platform. It never went out. There was no unplanned outage, at least that I experienced, apart from the regular maintenance windows or predefined windows by the vendor itself. 

So, it has been stable product.

It’s easily scalable because you deploy your agent. Our enterprise used to have a starter kit. The starter kit was basically an initialization of deploying the agents against our OpenShift. We had Kubernetes running under OpenShift. So there was a starter kit that deployed it. I didn’t feel anything really difficult with the implementation of the starter kit. So it was pretty okay.

I would rate the scalability a nine out of ten because nothing is perfect.

We regularly used to meet with the success manager, and there were technical people as well. We had at least once a month office hours with them. And then on an ad hoc basis, if we needed them, we used to engage them.

Positive

I have used Dyntrace, GCP and Prometheus. Dynatrace has a little bit more edge, not from the product technicality point of view, but purely from the way I think the licensing scheme is modeled. The product behaves a little more easily compared to New Relic.

The initial setup is easy and straightforward. 

Dynatrace is a little more complicated than New Relic, but New Relic was easier to deal with.

I would rate my experience with the initial setup an eight out of ten, with ten being easy and one being difficult. It is not that difficult to setup.

The licensing model was more expensive compared to competitors because of the way they were defining their user structure; there was full-stack observability and less than full-stack observability. 

There’s no advantage to having anything less than full stack observability because once you get people on board with an APM tool, they would like to know as much as possible about what the agent can discover. 

If the agent is able to discover and you’re not giving anybody full-stack observability, it’s like you’re treating your product like Lego. The more you buy, the more expensive it gets. If you want to make it into any bigger construction, you gotta pay more. So that was a downer.

Overall, I would rate it a seven out of ten because of the licensing issue. 

At this point, Dynatrace is doing better than New Relic.

My primary use case for this solution is to see the application's performance and alert the reiteration of any performance.

The feature I found most valuable is being able to design my queries. It's easy to design a query.

I would like for this solution to improve the automatic configurations of workloads and capabilities.

In the next release, I'd like to see a better pricing structure.

I have been using this solution for about six months.

My impression is that stability is pretty good. I would rate it an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

Positive

We have previously used a different solution, and we switched only because our current customer was already using it.

My impression is that the initial setup process is straightforward. The solution is SaaS so all it takes for deployment is just signing up for the service. Our model of deployment is the cloud.

We have seen the ROI.

I would rate the pricing of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best. We have a yearly license.

I would rate this solution as a whole a six, on a scale from one to 10, with one being the worst and 10 being the best.

When it comes to other people looking into this solution, I would advise making sure that if you're running into communities, to know what it does before you start using it.

I use the solution in my company for predominantly API response time. It is used to measure API response time.

New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy. The irony stems from the fact that a tool used for performance measurement itself has so many performance issues. I think it has also become too crowded with too many features. I have been using New Relic for ten years, and over a period of time, it has added a lot of new tools and new profiles, which are great, but now the tool has become too crowded. Around 80 percent of the time, I use the tool only for basic use cases, which were all there even ten years ago. The tool has definitely improved the interface, which is good, but apart from the basic features that I need, there are all these features in the tool that crowd the tool's entire user interface, which becomes complex. I like Sentry because its main interface for error reporting and handling has always been very clean and focused while not being crowded with too many things, but I don't know about the solution's future. With New Relic, the tool seems crowded when it comes to its interface, which has too many features.

I have been using New Relic for ten years. I use the solution as an end customer.

It is a scalable solution. The product operates as a third-party or SaaS tool, so I believe that it has intra-scalability options.

The technical support for the solution is very good. I rate the technical support an eight out of ten.

Positive

My company has been using Sentry for error reporting, alerting, and monitoring.

The product's initial setup phase was very easy.

One person can manage the product's deployment phase. Once the product is installed, it doesn't require much maintenance.

The solution is deployed on a cloud-based infrastructure.

The solution can be deployed in less than a day.

I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive. I don't remember the product's exact price, but I know my company pays around 500 USD a month for two or three products.

For monitoring purposes, I would say that the product has a good interface for quickly finding performance bottlenecks.

The tool gives a detailed audit of every piece of code, like how much percentage of time it takes, making it very easy for me to first locate the APIs that offer the poorest performance and then go deep dive into those APIs to see which part of the code base of that API is causing performance bottlenecks. Instrumentation becomes quite straightforward and easy with the tool's features.

I don't use the alerting system in New Relic.

My company uses New Relic only when we want to instrument APIs and for performance improvements, but we don't use it for error handling and error reporting since we prefer Sentry for such areas.

I rate the tool an eight out of ten.

We recently purchased the Splunk SAM module and are exploring whether it is worth integrating the ITSM module. We are deciding if we can have a proper platform or if we should go with features that New Relic offers.

The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful.

We had some issues with the New Relic platform showing the sample traces because we want the entire traces to be listed as we are capturing some end-to-end metrics. So we thought it was not just the sample data we needed but the details of every transaction that goes through to the application. The New Relic team is helping fix this, and they have an option we are using in the meantime.

The thing missing from these platforms is connectivity. All the solutions work well with the cloud solutions, but the connectivity between legacy and newer cloud applications is not great. In addition, none of these tools can do end-to-end traceability across the different applications.

We have been using this solution for about four years.

It is a stable solution.

Regarding scalability, we recently extended our contract with New Relic for the next two years.

Regarding support, I think they have a pretty good support team. We have a current issue, and their technical team is on it. They're re-platforming, and there are a lot of alerting modules, so they advised of a bug. We hadn't faced an issue in four years where an existing functionality broke, and this was the first time. They're supporting us around the clock to get it fixed. The support team is also open to feedback. For example, we were building automation solutions and recommended that New Relic have native integration with AWS, so they added an event bridge integration with the AWS platform. So the alerting triggered from New Relic can be sent as an event to the AWS so we can complete our ops, like self-remediation and auto-healing. It's the feedback we provided that supported them in building the product that we needed.

We were using Dynatrace before, and then we switched to New Relic.

We got professional services from New Relic to help with the setup, and they were very helpful. In 2018, we went with their professional services, and their pricing was better at the time and comparatively lower than Dynatrace's. We were shelling out almost a million dollars per year for Dynatrace, but we saved some money once we moved to New Relic. Their professional services were about 60K when we used their support. I recently moved to a new team after a long time, and we have weekly connects with the New Relic team, and there has been a complete restructuring of the teams. So previously, the professional services were topnotch, but it is not as good now.

We feel it's a little bit pricey compared to Splunk. We haven't explored Dynatrace because we have invested so much in New Relic. New Relic changed its pricing model. Initially, we planned to put it into all the systems, but with all the pricing and strategy, we decided to refrain from monitoring. It costs about 600k to 700K per year.

I rate this solution an eight out of ten. Regarding advice, compared to Dynatrace, Dynatrace is adopting a lot more than New Relic. The problem is we are invested so much in New Relic. We are still trying to decide if New Relic is good for our company or if we should move to Dynatrace or SignalFx. I am not the best person to make that conclusion.