Director at a tech vendor with 1,001-5,000 employees
Real User
Top 5
Provides synthetic monitoring of all APIs
Pros and Cons
  • "One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
  • "I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."

What is our primary use case?

The primary use case is for synthetic monitoring of all the APIs. It helps to detect if any APIs are failing before a customer detects an issue.

The solution was deployed on cloud.

There were 15 people using this solution. They worked on the configurations and setting alerts for new environments and customers. The solution was used on a daily basis.

At my previous organization, they were planning to replace New Relic with Google Apigee. That was only to be done in conjunction with the cloud migration from the in-house hosted apps.

What is most valuable?

One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up.

What needs improvement?

I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment. Only the read APIs are called from New Relic, not the write APIs. If we had a test account to do the write part of it, it would give us better monitoring. For example, if we are selecting the data for an existing account, we can do that part of the monitoring with New Relic.

When we see failures and slowness, I would like there to be an option to do a deep dive into a collection of metrics to show the bottlenecks. It would be helpful if it didn't just state the problem, but indicate the areas to look at for a deeper resolution of the problem.

For how long have I used the solution?

I have used this solution for three years.

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September 2023
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What do I think about the stability of the solution?

It's mostly stable.

What do I think about the scalability of the solution?

It was scalable.

How are customer service and support?

Technical support is responsive, but you need to create a support ticket with the right priority, which is based on certain questions that they ask. If it's created with the right priority, they will respond. If your ticket is created with a lower priority, they will respond on the next business day.

I would rate technical support as five out of five.

Which solution did I use previously and why did I switch?

I have also used AppDynamics to show us the time that the APIs were at a certain level, like the database level or application level. I think New Relic has started implementing the ability to trace transactions to that level, but I don't know if that feature was well developed because I didn't use it a lot in New Relic. 

In Apigee, for example, they monitor a certain percentage of the transactions to show where the bottlenecks are.

The supportability in AppDynamics is good.

How was the initial setup?

Setup was pretty smooth. I wasn't involved in initial setup, but for newer customers and installations, setup wasn't very cumbersome.

What about the implementation team?

Initial setup was done by New Relic, but we did later installations ourselves.

What's my experience with pricing, setup cost, and licensing?

The pricing is fine.

What other advice do I have?

I would rate this solution as nine out of ten. 

My advice is to have a project plan in terms of what you want to monitor. You can monitor various micro-services, but you probably want to restrict the monitoring to what exactly impacts the customers. Have a plan for implementation, the components you want to monitor first, the components you want to monitor later, and an automation strategy for synthetic monitoring. For example, for the right APIs, think about whether you can have monitoring using synthetic accounts.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Middleware Specialist at a tech services company with 1,001-5,000 employees
Real User
Top 5
Great features with simple browser implementation and provides access from anywhere
Pros and Cons
  • "It allows the restriction of privileges and control of users."
  • "The solution only supports the cloud platform and not on-premises."

What is our primary use case?

We have both the mobile and web applications which use the APIs in the back end. The New Relic Browser also monitors all our review servers and has mobile and browser compatibility. Most of our stakeholders view the data on mobile and don't need to open their laptops.

Stakeholders can install New Relic on a mobile device, whether iOS or Android and monitor the enrolment. It is more compatible with the mobile device, but we can view it on the web browser, and the same features are supported for both. In addition, stakeholders can access the system 24-7 and can monitor it from anywhere, anytime.

What is most valuable?

We can view the system in one view, showing the utilization and server activity. It lets us tell if our server utilization is high, conduct a memories review, and view it in one dashboard.

What needs improvement?

The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.

What do I think about the stability of the solution?

Stability is good, and we had no challenges while accessing the New Relic system from the browser.

What do I think about the scalability of the solution?

Scalability is good, and there are no limitations. Once we add our users to our account, they can access it anywhere in the browser. We have never experienced any technical problems.

We have more than 30 users that are already configured in our system. The pricing depends on the number of users we have, and we currently have only about five or ten active users out of the 30. Only our operations team typically accesses the browser.

We have four to five people who maintain and manage the day-to-day operations. They have other tasks at the company and are not dedicated solely to the maintenance of this solution. They monitor how the servers are performing and get alerts to their emails.

How are customer service and support?

New Relic technical support is good whenever we raise a ticket. They reply and provide knowledge sharing for new features. For example, before the COVID-19 pandemic, they would come into our office and share knowledge with all the operational and delivery teams and others using the New Relic system. Their support and contributions are good whenever we need them.

How was the initial setup?

The initial setup was straightforward and didn't require much work on the browser configuration. The user administration is also good if there is an existing New Relic account. It allows the restriction of privileges and control of users accessing complete information. In addition, it provides for a bucket of developers, stakeholders and operations and restrictions of certain access to view dashboards or features.

Browser implementation is also simple when an account and servers are added to the New Relic system. Those servers are automatically reflected on the New Relic account, and we don't need to do much. It is straightforward, and once we configure the agent, all our servers are under our account.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit high, but the features are very good. It costs about 1500 per month, but historical information was something we had to buy at an additional cost. Other than that, the rest of the capabilities and features are bundled in one package.

What other advice do I have?

I rate this solution a nine out of ten. We have never faced any issues with this solution, and we are not worried about the technical capability. If we have a team that understands the system and the new capabilities, it can be used effectively.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
New Relic
September 2023
Learn what your peers think about New Relic. Get advice and tips from experienced pros sharing their opinions. Updated: September 2023.
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Senior System Administrator at Q4 Inc.
Real User
Top 20
Easy to set up with good support and straightforward pricing models
Pros and Cons
  • "New features are added often."
  • "They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."

What is our primary use case?

We use New Relic APM. We use New Relic synthetic monitors to monitor around 3,600 websites that we host for clients. We also use a scripted browser to automate some of the scripting browser tests that we run. The APM is there and we use basic monitoring with all the metrics, et cetera.

What is most valuable?

One of the best features is that New Relic only has a very straightforward pricing model. They only charge for the data that is ingested. All the features that they provide are completely free of cost. You can use any tool that they provide, and you just pay for the data that is ingested.

The initial setup is straightforward. 

It's stable.

New features are added often.

It's scalable. 

Technical support is helpful and adheres to the SLA.

What needs improvement?

Their pricing model, in terms of user management, is that you pay for every user. They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself.

For how long have I used the solution?

I've been using the solution for more than three years. 

What do I think about the stability of the solution?

They often keep introducing new features. That said, as far as the stability of the product itself is concerned, it's a very stable product. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

It is scalable. We have a scalable infrastructure. Their API calls and everything help us scale the monitoring and the use of New Relic itself. We scale the solution according to our requirements.

The developers use it to test and look at the logs, and the SRE team uses it for reliability. 

We have another system admins team that reuses it for monitoring of services that are running. Even our stakeholders use it for various dashboards and look at the SLA reports and other stuff. The user base is not very large, yet we have different teams who use New Relic in different ways.

How are customer service and support?

Technical support was very helpful. They are very prompt, and they reply within the SLA time limit. It's pretty good.

How would you rate customer service and support?

Positive

How was the initial setup?

The product is pretty straightforward with every product that is out there - even with Datadog. New data integrations are seamless. The initial setup is pretty simple and straightforward.

I'm not sure how long the deployment takes. 

It's easy to maintain. We integrate it with our CI/CD pipeline, so any changes go through the same process. We don't have a dedicated team to maintain it.

What's my experience with pricing, setup cost, and licensing?

The payment structure is great. Users are only charged for data ingested.

We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures. Licensing is handled by the finance team and the vendor management team.

Which other solutions did I evaluate?

While we do use this solution currently. we are still debating between various products out there.

What other advice do I have?

We are end-users.

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cloud Consultant at a tech services company with 201-500 employees
Consultant
Top 20
Simple implementation, effective script configuration, and useful documentation
Pros and Cons
  • "The solution is scalable, and it is easy because all the documentation is available."
  • "There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."

What is our primary use case?

I used New Relic Insights to create dashboards, to receive some metrics regarding performance, and alerts regarding any kind of issues with the performance. Additionally, we used it for SQL and Oracle to receive metrics related to performance, such as CPU and memory.

Depending on the type of dashboards we wait for some time and then we build alerts in New Relic Insights for the metrics to prevent issues.

What needs improvement?

There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue.

For how long have I used the solution?

I have used New Relic Insights within the last 12 months.

What do I think about the stability of the solution?

We have some performance issues with the servers. Sometimes the server is consuming a lot of CPU or memory, and New Relic Insights fails. They don't receive any information from the server or to the dashboard.

What do I think about the scalability of the solution?

The solution is scalable, and it is easy because all the documentation is available.

There were approximately 11 people using this solution in my organization.

How are customer service and support?

I have not contacted support. There is a lot of documentation available and you can search it globally. You can find a lot of the content on various topics regarding your issue.

How was the initial setup?

The installation was simple. We don't need to use a user interface to install it. We can use two or three commands in the PowerShell or three or two commands in the batch. One device can take 10 minutes, and 100 devices can take one hour depending on many factors.

The script takes the information for the device from the system information but if you are using an interface, such as a wizard, you need to modify files and put all the information regarding the devices and environment, such as the license and hostname. All the information should be put in there. It is very easy.

To set up the metrics, you need to build the dashboard and after that, when you add a new device, it's automatically added.

To receive all the metrics for each system regarding its application, the user in the interface for all the dashboards can type the hostname and can see all the tools in that host, it is a very powerful view. You can modify some of the parameters to fit your needs.

What about the implementation team?

One person can do the implementation. However, depending on how many devices you have it could require a little more work. There are third-party scripts that are available to install New Relic Insights across all devices.

In AWS or Azure, we have a root command that can select multiple devices making the process easier.

There was zero maintenance needed for New Relic Insights, it automatically updates.

What other advice do I have?

My advice to those wanting to implement this solution is for them to create a test environment and try different operating systems, such as Windows and Linux. Test different applications in both environments to see what fits the use case best.

I rate New Relic Insights an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Independent Contractor at Tierlinks
Real User
Easy-to-use, simple look and feel
Pros and Cons
  • "The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
  • "New Relic needs to improve is the user data schema."

What is our primary use case?

Our use cases were varied. We had front-facing applications, message brokers, API gateways, legacy applications running on RPC, and platforms. We used New Relic for instrumentation, and we discovered different metrics using it.

How has it helped my organization?

New Relic is an APM tool, similar to Dynatrace or Datadog. It uses an agent to discover metrics based on browser, mobile, and custom matrices. We can also develop synthetic monitoring. It has helped us in exploring the metrics.

What is most valuable?

The best feature of New Relic is its simple look and feel, making it easier to use than other tools.

What needs improvement?

One thing New Relic needs to improve is the user data schema. It wanted us to move from version one to version two, but that was difficult because we wanted to do single sign-on, and it couldn't support our Ping Identity platform. That's something New Relic needs to work on.

Another issue I have with New Relic is its suite licenses. It has a two-tier system: the full-stack observability, which requires a suite license, and the free version, which doesn't offer any peer review capabilities. It needs to change because having a suite license for a user who can only view the post-stack, not even the curated view, is a big no-no. Dynatrace or SAP don't have this issue.

I should point out one more thing about New Relic. We use it with OpenShift, and one of the issues we faced was that New Relic required root access, which was a concern because no admin in the world would give any third-party vendor root access. However, they seem to have corrected this in the next version. 

For how long have I used the solution?

I have been using New Relic for three years. We're using version 8.0.

What do I think about the stability of the solution?

It has its limitations, but it is a stable solution. 

What do I think about the scalability of the solution?

It is a cloud-based solution, so the platforms automatically scale. 

How are customer service and support?

We struggled with the support. 

Which solution did I use previously and why did I switch?

We are currently using Dynatrace. We have moved away from New Relic because of its shortcomings – the user data schema. They had two versions, and we couldn't group different entities under version one. For example, our enterprise applications are numerous, including activation, OSS, BSS applications, and so forth.

What's my experience with pricing, setup cost, and licensing?

It is an expensive solution. The licensing scheme is based on users having to have full stack observability, and there is no free version for non-seat license users to access what they want to see. I believe it's an expensive tool. They were not like that a couple of years back. Their new licensing scheme is based on full-stack capabilities; many clients would not like it. I would rate the licensing model a four out of ten. It is a very poor licensing scheme. 

What other advice do I have?

It works well, and it has a very good look and feel to it. However, it also has its limitations. So some clients may like it. That's why they will be willing to pay more for New Relic compared to any other API. It's fine.

Overall, I would rate the solution an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Marketing Executive at a financial services firm with 10,001+ employees
Real User
Top 20
Easy to set up with good transaction summaries and helpful reporting
Pros and Cons
  • "The pricing is pretty good."
  • "There were some settings we had issues with."

What is our primary use case?

The solution is an APM monitoring tool.

We will be monitoring all kinds of server details, including how the application is handling things and any threat count, as well as if there are any network utilization failures or problems with DNA instance ports.

What is most valuable?

The transaction summary is great. It's very helpful for reporting. 

The initial setup was not that difficult. 

It's stable.

The pricing is pretty good. 

The solution is scalable. 

What needs improvement?

There were some settings we had issues with. For example, a certain setting to change the time zone. If we change the time zone, it will take 24 hours to reflect the time zone and make the changes. It'll be great if the settings once we change them, reflect the change at least after one hour. That would be helpful so that we don't need to wait for one complete day to see the changes.

For how long have I used the solution?

I've been using the solution for one and a half years. 

What do I think about the stability of the solution?

The stability is great. It's reliable. I'd rate the stability four out of five in terms of reliability. There are no bugs or glitches. 

What do I think about the scalability of the solution?

The scalability is good. I'd rate it five out of five. It is easy to expand. 

How are customer service and support?

I've never dealt with technical support. 

Which solution did I use previously and why did I switch?

There were no other tools being used previously. This was the first we were recommended, and we deployed it.

How was the initial setup?

It's a straightforward setup. It's not overly difficult or complex. 

I'd rate the solution four out of five in terms of ease of setup. 

Mainly the setup was done by the box team, so they were using it for their purposes and for the log activity. I'm just part of testing team, so I'm focusing more on the reporting side. The setup was not done from my end; the DevOps team managed the process.

We have mostly one person handling the setup and it took about two to three weeks.

We have a third party that manages the maintenance. There might be four to five people maintaining everything. 

What about the implementation team?

Our own team handled the initial setup. 

What was our ROI?

I'm not sure if we've seen an ROI at this point. 

What's my experience with pricing, setup cost, and licensing?

I'm not aware of the exact licensing costs. My understanding is that it is affordable. I'd rate it four out of five. 

We likely py a yearly licensing fee. It's all-inclusive, and there are no extra fees. 

Which other solutions did I evaluate?

I did not handle any evaluations on my end. I'm not sure if the company looked at other options. 

What other advice do I have?

We are customers and end-users. 

Since we're working on a cloud-based deployment, the solution is always up to date. 

I'd rate the solution nine out of ten. It's user-friendly and has many automated features. I'd recommend the solution to others. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Associate Consultant at a tech services company with 10,001+ employees
MSP
Top 5
User-friendly, easy to use, and useful guided installation
Pros and Cons
  • "The most valuable feature of New Relic is its ease of use."
  • "New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

What is our primary use case?

The main purpose we are using New Relic is to enable application backend and frontend performance monitoring. We enable synthetic monitoring for the application team and for the business owners of the applications. Additionally, we
on-host integration for different DBs, SQL, and Oracle.

What is most valuable?

The most valuable feature of New Relic is its ease of use.

What needs improvement?

New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better.

Dynatrace provides security vulnerabilities for all applications and this is where New Relic lacks. Additionally, there should be more use cases for automation.

From the application team's perspective, they should be able to identify the issue before it occurs. This is the main feature that any monitoring tool should have.  New Relic was not able to trace back to the original method of the transactions where the issue occurred. This area needs to be improved.

For how long have I used the solution?

I have been using New Relic for approximately two years.

What do I think about the stability of the solution?

New Relic is a highly stable solution.

What do I think about the scalability of the solution?

New Relic is scalable. I have not seen an issue with the scalability. We have over 600 applications and a very high number of users using the solution and there has not ever been a performance issue.

How are customer service and support?

I have contacted the support from New Relic when things do not work as expected or when some framework is not supported. Some of the support agents do not get back to us for weeks, but others do answer more quickly. The support could improve.

I rate the support from New Relic a five out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used AppDynamics previously and New Relic is easier to use and user-friendly. 

I have also used Dyatrace and prefer New Relic because of its license and usability. However, if I look at the features I then would choose Dynatrace, it has more features.

How was the initial setup?

The initial setup of New Relic is easy. I do not have to use the documentation a lot of the time because it has a guided installation method. We have automated a lot of the tasks needed with other tools such as Ansible and ServerNow catalog tasks.

The deployment of 20 or 30 servers without automation would take a lot of time. There are many different agents and components. There are other solutions that are not as difficult, such as Dynatrace. However, they only have one module.

What's my experience with pricing, setup cost, and licensing?

This solution required a license and it is better than some other competitors.

What other advice do I have?

My advice to new users of this solution is it's easy to use and look for the most secure features.

I rate New Relic an eight out of ten.

I gave my rating because the solution provides simplicity and the license is one of the best compared to other tools.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT operation manager at a tech services company with 201-500 employees
Real User
Top 10
Simple setup, easy application monitoring, but error debugging could improve
Pros and Cons
  • "There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
  • "New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

What is our primary use case?

New Relic APM is an application monitoring tool.

What is most valuable?

There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good.

What needs improvement?

New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information. 

Within short periods of monitoring, we do not have a problem it is only when it crosses the retention period that we are not able to correlate the errors with the log.

For how long have I used the solution?

I have been using New Relic APM for approximately two years.

What do I think about the stability of the solution?

New Relic APM is stable. In the last two years, we have not faced any stability issues. If the vendor is having a maintenance issue they will notify us in advance.

I rate the stability of New Relic APM a six out of ten.

They are a costly solution and the stability should be better for the price.

What do I think about the scalability of the solution?

The scalability of New Relic APM is good.

There are two types of users, one is the basic user which is free and has limitations. We have approximately 40 basic users. The second type of user is pro which does not have the limitations of the basic user. We have 10 pro users.

How are customer service and support?

The support from New Relic APM is good. We create a ticket, and immediately after we have the support. 

I rate the support from New Relic APM a five out of five.

Which solution did I use previously and why did I switch?

We were using another solution previously. New Relic APM was picked by the organization because they preferred it, and this is why we switched. New Relic APM is easier to configure.

How was the initial setup?

The initial setup of New Relic APM is simple.

What's my experience with pricing, setup cost, and licensing?

The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic.

I rate the price of New Relic APM a one out of five.

Which other solutions did I evaluate?

We evaluated other solutions, such as Dynatrace and Datadog. When comparing New Relic APM to other monitoring tools, it's not complex and is similar in features.

What other advice do I have?

I rate New Relic APM a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free New Relic Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2023
Buyer's Guide
Download our free New Relic Report and get advice and tips from experienced pros sharing their opinions.