

Splunk Enterprise Security and New Relic compete in the field of observability and security. Splunk Enterprise Security, with its favorable pricing and support, holds an edge in features like advanced threat detection and incident response. Nevertheless, New Relic is favored for its overall superior feature set and product value.
Features: Splunk Enterprise Security provides advanced threat detection, incident response, and customizable dashboards. It excels in log management and delivering operational intelligence. New Relic, on the other hand, offers a robust observability platform and real-time analytics. Its application performance monitoring and extensive system visibility differentiate it in the market.
Room for Improvement: Splunk Enterprise Security can enhance its rule generation and correlation features, ensuring more streamlined setup and usage. Additional out-of-the-box solutions and simplified data integration methods could further strengthen its offerings. New Relic may focus on refining its error detection algorithms and enhancing its analytics depth to align more with complex enterprise needs.
Ease of Deployment and Customer Service: Splunk Enterprise Security is recognized for flexible deployment options and responsive customer service, simplifying its installation process. New Relic offers straightforward deployment and strong customer support, contributing to an overall positive customer experience.
Pricing and ROI: While Splunk Enterprise Security involves a higher initial setup cost, it compensates with rich features and effective threat management, yielding considerable ROI. New Relic presents an attractive pricing model with lower entry costs yet delivers significant ROI through performance improvement and downtime reduction.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
After implementing New Relic, we have decreased staffing requirements while saving time and money.
The documentation for Splunk Enterprise Security is outstanding. It is well-organized and easy to access.
We couldn't calculate what would have been the cost if they had actually gotten compromised; however, they were in the process, so every investment was returned immediately.
On average, my SecOps team takes probably at least a quarter of the time, if not more, to remediate security incidents with Splunk Enterprise Security compared to our previous solution.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
We have paid for Splunk support, and we’re not on the free tier hoping for assistance; we are a significant customer and invest a lot in this service.
I have had nothing but good experiences with Splunk support, receiving timely and helpful replies.
We've had great customer success managers who have helped us navigate scaling from 600 gigs to 30 terabytes.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
We currently rely on disaster recovery and backup recovery, which takes time to recover, during which you're basically blind, so I'm pushing my leadership team to switch over to a clustering environment for constant availability.
It is one of the things that separates it from other tooling, and if not, it is the most scalable solution out there.
We have found no negative impact from scaling.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
They test it very thoroughly before release, and our customers have Splunk running for months without issues.
Splunk has been very reliable and very consistent.
We need more SMEs, and there is no mechanism to tell us about indexer or search head issues.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Improving the infrastructure behind Splunk Enterprise Security is vital—enhanced cores, CPUs, and memory should be prioritized to support better processing power.
Splunk Enterprise Security is not something that automatically picks things; you have to set up use cases, update data models, and link the right use cases to the right data models for those detections to happen.
For any future enhancements or features, such as MLTK and SOAR platform integration, we need more visibility, training, and certification for the skilled professionals who are working.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
As we talk about pricing, it is not that much cheaper.
I saw clients spend two million dollars a year just feeding data into the Splunk solution.
The platform requires significant financial investment and resources, making it expensive despite its comprehensive features.
I find it to be affordable, which is why every industry uses it.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
This capability is useful for performance monitoring and issue identification.
I assess Splunk Enterprise Security's insider threat detection capabilities for helping to find unknown threats and anomalous user behavior as great.
Splunk Enterprise Security provides the foundation for unified threat detection, investigation, and response, enabling fast identification of critical issues.
| Product | Mindshare (%) |
|---|---|
| Splunk Enterprise Security | 14.3% |
| New Relic | 8.1% |
| Other | 77.6% |


| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 52 |
| Large Enterprise | 80 |
| Company Size | Count |
|---|---|
| Small Business | 135 |
| Midsize Enterprise | 74 |
| Large Enterprise | 320 |
New Relic offers comprehensive server and application performance monitoring features, empowering organizations with real-time insights and customizable dashboards for efficient issue resolution.
Possessing robust capabilities, New Relic provides in-depth application data, allowing users to trace and diagnose issues efficiently. Its powerful API integration enables seamless performance improvement tracking. Despite certain areas for improvement like configuration handling and pricing, New Relic remains a preferred choice for application performance monitoring, server monitoring, and infrastructure management, facilitating end-to-end observability and enhancing application health.
What are New Relic's key features?In sectors like finance and e-commerce, New Relic is utilized for real-time performance monitoring, allowing businesses to identify bottlenecks, manage infrastructure effectively, and ensure seamless user experiences. By tracking API response times and monitoring databases, companies improve performance and user satisfaction through better observability and synthetic monitoring.
Splunk Enterprise Security integrates diverse security tools and data sources to deliver real-time alerting and machine learning-driven threat detection. Its centralized log management and customizable dashboards enhance incident response and reporting capabilities.
Offering real-time threat detection and AI-driven insights, Splunk Enterprise Security centralizes log management while providing risk-based alerting and customizable dashboards. Organizations benefit from improved incident detection and resolution, alongside enhanced visibility and reporting. Integrations with third-party tools optimize threat management and reduce alert fatigue. Users note areas for improvement, expressing the need for enhanced API management, accurate data model alignment, and interface refinement. The platform's complexity and resource-intensive configuration are challenges, with community feedback seeking reduced false positives, improved correlation rules, and competitive pricing models.
What are the key features of Splunk Enterprise Security?Splunk Enterprise Security is actively used across industries for threat detection, phishing protection, and log aggregation. Organizations employ its capabilities for monitoring systems and incident response, particularly in Security Operation Centers for managing cybersecurity incidents. Features like correlation searches are vital for identifying threats and unusual behaviors, aiding in compliance and proactive monitoring of potential security risks. It's a critical tool for managing events and insights in corporate environments.
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