

Splunk Enterprise Security and New Relic are distinguished solutions in the realms of security operations and application performance management, respectively. Splunk has the upper hand in security operations due to its advanced threat detection and integration capabilities, while New Relic is recognized for its real-time monitoring and ease of use.
Features: Splunk Enterprise Security offers flexible data ingestion, advanced threat intelligence tools, and comprehensive dashboards critical for security insight. It supports risk-based alerting and provides extensive SIEM functionalities. New Relic features ease of installation, customizable dashboards, and detailed real-time performance insights, especially beneficial for multi-cloud management.
Room for Improvement: Splunk's setup process could be simplified, and its visualization tools enhanced. Users also desire improvements in machine learning features and integration capabilities. New Relic should refine its pricing transparency, improve alerting systems, and enhance documentation and integration support.
Ease of Deployment and Customer Service: Splunk offers versatile deployment options across on-premises, hybrid, and cloud environments, though its setup can be complex. Its customer service is knowledgeable but sometimes criticized for slow responsiveness. New Relic is praised for its seamless cloud deployment but could benefit from faster support and clearer documentation.
Pricing and ROI: Splunk's pricing model, based on data volume, often receives criticism for being high, which may be a hindrance for smaller enterprises. However, it delivers significant ROI through enhanced security measures. New Relic, seen as more affordable, still encounters pricing challenges as usage scales but offers strong ROI by improving operational efficiency and problem resolution. Yet, it requires improvements in cost transparency and flexibility to appeal to a broader audience.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
The documentation for Splunk Enterprise Security is outstanding. It is well-organized and easy to access.
We couldn't calculate what would have been the cost if they had actually gotten compromised; however, they were in the process, so every investment was returned immediately.
On average, my SecOps team takes probably at least a quarter of the time, if not more, to remediate security incidents with Splunk Enterprise Security compared to our previous solution.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
Issues that could be solved quickly sometimes take longer because they go around in circles.
We have paid for Splunk support, and we’re not on the free tier hoping for assistance; we are a significant customer and invest a lot in this service.
I have had nothing but good experiences with Splunk support, receiving timely and helpful replies.
We've had great customer success managers who have helped us navigate scaling from 600 gigs to 30 terabytes.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
We currently rely on disaster recovery and backup recovery, which takes time to recover, during which you're basically blind, so I'm pushing my leadership team to switch over to a clustering environment for constant availability.
It is one of the things that separates it from other tooling, and if not, it is the most scalable solution out there.
They struggle a bit with pure virtual environments, but in terms of how much they can handle, it is pretty good.
They test it very thoroughly before release, and our customers have Splunk running for months without issues.
Splunk has been very reliable and very consistent.
We need more SMEs, and there is no mechanism to tell us about indexer or search head issues.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
When there is a component or UI customization, having a smart AI agent to guide users on customizing New Relic would significantly ease the process.
Improving the infrastructure behind Splunk Enterprise Security is vital—enhanced cores, CPUs, and memory should be prioritized to support better processing power.
Splunk Enterprise Security is not something that automatically picks things; you have to set up use cases, update data models, and link the right use cases to the right data models for those detections to happen.
For any future enhancements or features, such as MLTK and SOAR platform integration, we need more visibility, training, and certification for the skilled professionals who are working.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
I saw clients spend two million dollars a year just feeding data into the Splunk solution.
The platform requires significant financial investment and resources, making it expensive despite its comprehensive features.
I find it to be affordable, which is why every industry uses it.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
This capability is useful for performance monitoring and issue identification.
I assess Splunk Enterprise Security's insider threat detection capabilities for helping to find unknown threats and anomalous user behavior as great.
Splunk Enterprise Security provides the foundation for unified threat detection, investigation, and response, enabling fast identification of critical issues.
| Product | Market Share (%) |
|---|---|
| Splunk Enterprise Security | 16.7% |
| New Relic | 10.5% |
| Other | 72.8% |

| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 65 |
| Company Size | Count |
|---|---|
| Small Business | 109 |
| Midsize Enterprise | 50 |
| Large Enterprise | 263 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
Splunk Enterprise Security delivers powerful log management, rapid searches, and intuitive dashboards, enhancing real-time analytics and security measures. Its advanced machine learning and wide system compatibility streamline threat detection and incident response across diverse IT environments.
Splunk Enterprise Security stands out in security operations with robust features like comprehensive threat intelligence and seamless data integration. Its real-time analytics and customizable queries enable proactive threat analysis and efficient incident response. Integration with multiple third-party feeds allows detailed threat correlation and streamlined data visualization. Users find the intuitive UI and broad compatibility support efficient threat detection while reducing false positives. Despite its strengths, areas such as visualization capabilities and integration processes with cloud environments need enhancement. Users face a high learning curve, and improvements in automation, AI, documentation, and training are desired to maximize its potential.
What Are the Key Features of Splunk Enterprise Security?In specific industries like finance and healthcare, Splunk Enterprise Security is instrumental for log aggregation, SIEM functionalities, and compliance monitoring. Companies leverage its capabilities for proactive threat analysis and response, ensuring comprehensive security monitoring and integration with various tools for heightened operational intelligence.
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