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Buyer's Guide
Robotic Process Automation (RPA)
September 2022
Get our free report covering Microsoft, Microsoft, UiPath, and other competitors of ProcessRobot by Softomotive. Updated: September 2022.
632,611 professionals have used our research since 2012.

Read reviews of ProcessRobot by Softomotive alternatives and competitors

Sean Kent - PeerSpot reviewer
QMS Program Director at a healthcare company with 10,001+ employees
MSP
Easy to use with great training and has excellent unattended automation capabilities
Pros and Cons
  • "When COVID hit, and we needed to manage 200,000 samples a day and figure out where they were in the world. It would take humans about half a day to get an answer. Within a week, we put together automation that pulled data within 30 seconds from every single information system across our network."
  • "The pricing of particularly on the bot licenses is placed to maximize revenue forUiPath and is not in the best interests of the customer. For example, if I have 150 robots, our utilization of that is about 27% as my demands come in spikes. Most of the robots sit there doing nothing, and I paid for them."

What is our primary use case?

Our use cases are all across our enterprise, from HR to finance, to customer service, to laboratory operations, to logistics, to compliance, to medical, et cetera.

What is most valuable?

The unattended automation is the most valuable aspect of the solution. 

When COVID hit, and we needed to manage 200,000 samples a day and figure out where they were in the world. It would take humans about half a day to get an answer. Within a week, we put together automation that pulled data within 30 seconds from every single information system across our network.

Building automation using the solution is very easy. It's super, super easy. We have a citizen developer model where I've got 60 citizen developers trained. I've got people who started out answering the phone in customer service who are generating millions of dollars of value in automation.

Overall, this solution has saved costs for our organization by as much as $10 million.

While the solution is reducing human errors, I don’t have specifics on that.

The solution has freed up employee time. It’s hard to ballpark as what we're doing mostly is consolidating time and not back-filling from there. If you had the same amount of people as before, you didn’t really save, unless you were able to have more revenue with the same number of people.

It's been incredibly instrumental in a number of brand new business paradigms that popped up over COVID. For example, pre-COVID, if you had a respiratory tract infection, you would go to the hospital to get care, however, during COVID, the hospital wouldn’t even let you in the door. Our business model went completely upside down. The average general practitioner has 2000 patients. Our order entries went up by 500 fold. There was a backlog of testing. Automation helped manage that.

We use the UiPath Academy courses. They have been extremely helpful for us due to the fact that UiPath actually allowed us to host the fundamentals foundation training on our training platform. Now, I can assign it. I can track it. And I can reward it. The advanced developers class has been great. Getting users through that is very helpful. I take all my citizen developers through advanced training. No Studio X, no halfways. They have to really know how to do it.

What needs improvement?

The pricing particularly on the bot licenses is placed to maximize revenue for UiPath and is not in the best interests of the customer. For example, if I have 150 robots, our utilization of that is about 27% as my demands come in spikes. Most of the robots sit there doing nothing, and I paid for them.

I'd say I need better error handling capabilities, however, the updated 2020 is going to give me a better interface, so that's already there. 

If I were going to wave a magic wand, I would like to see tighter integration of task capture through the PDD generation. That process is not quite as smooth as I would like right now. I haven't really deployed it as widely as I would like as I don't want issues surrounding the document. I've got the template built up, however, we have had trouble deploying it the right way. If the integration were better, the process wouldn't be such a concern.

For how long have I used the solution?

I've been using this solution for three years.

What do I think about the stability of the solution?

The stability has been good so far. 

What do I think about the scalability of the solution?

The scalability is fantastic. We learned that during COVID. Suddenly, we have to set up accounts differently. We were doing 15 to 20 a day. When I said "Oh, by the way, schools are going to start doing testing, and I need to be able to set up a hundred accounts a day" we got to a hundred.

We have 75 users currently on the solution. We do plan to increase usage. 

How was the initial setup?

The initial setup was pretty straightforward. The deployment took about six weeks.

We had the infrastructure in play in December 2019 and were functional by April 2020.

We had pieces set up already, however, we had people running orchestrators on boxes hidden in closets. We decided to centralize. Now, everything is in the data center and going on the virtual machine. Everything's under that control. Therefore, in total, it took about four months to have it properly set up.

What's my experience with pricing, setup cost, and licensing?

I am extremely unhappy with the pricing model. I want a model similar to an electricity meter, whereby if I use more I am charged more. That's the ultimate model. They should also make the Studio free due to the fact that they should want developers developing. You want to maximize that capability. Why charge for that? Charge me for the Orchestrator. Charge me more for licensing if you want, however, UiPath should be maximizing my ability to create automation.

Which other solutions did I evaluate?

We had some experience with Automation Anywhere, Softomotive, and Blue Prism.  When we got serious about it, we did a runoff and selected a single vendor.

What set UiPath apart was their handling and selectors. The selector was head and shoulders above anyone else. We had a lot of experience with automation platforms that did not do well. Screen coordinates and scraping and control methods to move to a script, for example, were not reliable methodology.

What other advice do I have?

While we are currently on version 2019.10.2, we are upgrading the 2020.10.2 version this month.

We’re just starting to use the solution’s AI functionality in our automation program. It’s a bit too early to comment too much on it.

I'd advise new users to get their governance together early.

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Geroge Tzifas - PeerSpot reviewer
Chief Operating Officer at NGMROBOTICS LTD
Real User
Top 20
Easy to set up, stable, and very easy to use
Pros and Cons
  • "The initial setup isn't too difficult."
  • "Technical support needs to be able to respond quickly to queries. Right now, they are much too slow."

What is our primary use case?

Currently, we are in an active search with a provider for on-premise, and therefore we use it to automate our process of moving our permits to electric housing and preparations.

What is most valuable?

We use the solution for building processors and it's really easy to use for this task. It gives you another way to move the path. 

With Microsoft, there are a lot of great process management tools. 

The initial setup isn't too difficult.

What needs improvement?

The availability could be a bit better.

Technical support needs to be able to respond quickly to queries. Right now, they are much too slow.

I'd like it if it were possible to have the solution as an on-premises installation, however, that is not possible. It only is available on the cloud.

For how long have I used the solution?

I've been working with the solution for the last six or seven months. It's been less than a year at this point. We haven't used it for very long yet.

What do I think about the stability of the solution?

Power Automate, compared to Softomotive's product, offers the most in terms of versatility. Stability is not an issue. It has been very good for this product. We did not have that kind of problem with our customers or any installation. We don't seem to have to deal with bugs or glitches. It doesn't crash or freeze. We're happy with it.

What do I think about the scalability of the solution?

At the moment, we have 80 professional developers on our team that work with the product. On top of that, we have various companies that use it. We have 50 or so different customers using the cloud.

We use the product regularly. We're on it on a daily basis.

Scalability is very, very easy to accomplish. If a company needs to expand the solution, it can do so easily.

How are customer service and technical support?

The solution's technical support isn't that great. They could be better. They're slow to respond when there are issues. They really need to be faster in this regard.

Which solution did I use previously and why did I switch?

We also work with Softomotive WinAutomation as well as ProcessRobot. Using more than one solution allows us to cross-manage better.

How was the initial setup?

The initial implementation wasn't too hard, or, at least, that was my understanding. I didn't directly participate. However, I did not notice the team dealing with any complexity. It's pretty straightforward. Any organization shouldn't have too many problems setting it up.

The maintenance of the license is largely handled by Microsoft. We handle everything else.

What about the implementation team?

We handled the implementation in house. We did not need outside help and we did not hire an integrator or consultant or any person of that nature. We handle the implementation for the customers if we need to.

What's my experience with pricing, setup cost, and licensing?

The licensing itself isn't that great. That said, the solution is very cheap. It's on the lower end in terms of price, if you look at the entire market. It's rather affordable.

What other advice do I have?

We're Microsoft partners.

We're using the latest version of the solution right now.

I would definitely recommend the product to other organizations. Overall, we've been pretty happy with it, even though we haven't used it for too long.

In general, I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
reviewer1454262 - PeerSpot reviewer
Technical Specialist - Senior at HCL Technologies
Real User
Top 20
Reasonable-priced, good error handling, and it saves us time doing routine work
Pros and Cons
  • "By using this, we are saving time and we no need to do routine work, as it is now automated and the result is shared with all of the end-users."
  • "In A2019 it does not display the exact running status, but rather it displays the previous one."

What is our primary use case?

I have automated the applications that we use for daily checks. We automate the application health check functionality, capture the result in an Excel sheet, and share it.

By using this, we are saving time and we no need to do routine work, as it is now automated and the result is shared with all of the end-users. We are able to navigate if any further application changes.

It captures all of the day-to-day activities and monitors the jobs at the time we specify. It helps with all technologies.

How has it helped my organization?

Automation Anywhere, by the name, can be used anywhere for automating tasks. Everywhere automation and anywhere automation. By using AA, we are able to reduce the time and manpower spent on tasks.

We can also have data updates in form of email, which can be saved for later usage.

It is very easy to understand the code.

AA helps in moving people's current trends using the current technology. AA is an RPA tool that makes robots do all of the work or jobs as assigned.

AA is a good tool for all technologies in all organizations.

What is most valuable?

The features I found valuable based on my usage are:

  • Error Handling helps to find the exact error line in the logs.
  • Email can be used to send emails to any number of users.
  • Excel advanced and basic modules help to execute most of the commands in Excel.
  • OCR captures the exact text.
  • Keystroke shortcut is used within the shortcut, like TAB or ENTER.
  • The universal recorder captures the specific options that need to be captured.
  • The mouse click option can be used to capture exact actions.
  • The delay function can be used to make applications wait for a specific time.

What needs improvement?

In the Universal Recorder, we face minor bugs in A2019. For example, the browser closes and using the recorder.

There are some minor bugs in the universal browser. In cases where Microsoft Silverlight is used, it doesn't capture the button.

In V11 we use OCR, it captures the image and displays the text it captured. However, in A2019, it only captures and does not display the text.

In A2019 it does not display the exact running status, but rather it displays the previous one.

In V11, we used to add images in email message boxes with the current date and time but in A2019, we are unable to do so 

For how long have I used the solution?

I have been working on Automation Anywhere since February 2020.

Which solution did I use previously and why did I switch?

The first-ever RPA tool that I used was AA V11.

I started with AA V11, completed the Advanced and Master certifications, then moved to the next version, A2019.

What's my experience with pricing, setup cost, and licensing?

AA comes at a more affordable price than the other tools.

Which other solutions did I evaluate?

AA is the best tool compared to others in the market such as UiPath, Blue Prism, and ProcessRobot by Softomotive.

What other advice do I have?

I am expecting that in the next versions of A2019, more actions will be added.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Robotic Process Automation (RPA)
September 2022
Get our free report covering Microsoft, Microsoft, UiPath, and other competitors of ProcessRobot by Softomotive. Updated: September 2022.
632,611 professionals have used our research since 2012.