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Hyland OnBase vs OpenText Documentum Content Management vs SharePoint comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of May 2026, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 5.2%, down from 6.7% compared to the previous year. The mindshare of OpenText Documentum Content Management is 6.0%, down from 12.2% compared to the previous year. The mindshare of SharePoint is 11.8%, down from 16.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
SharePoint11.8%
OpenText Documentum Content Management6.0%
Hyland OnBase5.2%
Other77.0%
Enterprise Content Management
 

Featured Reviews

Abdul_Jabbar - PeerSpot reviewer
Senior Software Engineer at Infosys
Automated workflows have transformed document handling and support daily approvals and billing
The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.
FC
Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory
User finds integration useful but seeks improvement in interface intuitiveness
I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.
Ravi Raushan Kumar - PeerSpot reviewer
Software Engineer at ValueMomentum
Centralized document governance has boosted collaboration and made knowledge sharing structured
SharePoint is a powerful platform, but there are a few areas where I think it could be improved, such as user experience. For new users, the interface and navigation can feel quite complex, specifically when working with multiple sites and document libraries. Another improvement would be search functionalities. While it is good sometimes, it does not always return the most relevant result unless a document is very well-structured and tagged. Also, initial setup and customizations can be time-consuming and may require technical expertise, specifically when configuring workflows or permissions. From a modern development perspective, tighter and more seamless integrations with tools including Power Automate and better support for custom backend integrations through APIs could make it more efficient. Overall, simplifying usability and enhancing search and integration capability would make SharePoint even stronger. One additional area I would appreciate improvement would be performance and responsiveness, especially when dealing with a large document library. Sometimes loading or navigating through large datasets can feel quite slow. Another aspect is permissions management. While it is very powerful, it can become complex to manage at scale, specifically when there are multiple levels of access across teams and projects. Improving developer experience would also be beneficial. Making customization, API integrations, and extensions more straightforward would help teams, especially backend developers, leverage SharePoint more efficiently.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"I like the flexibility and its modular nature that allows us to create solutions that meet our business needs."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"A single platform with multiple capabilities to orchestrate processes, complex business rules and all types of business content."
"I like the cloud and its integrability."
"The product's initial setup phase is not difficult."
"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."
"With Hyland OnBase, every document is unique, and access can be restricted and audited depending on user permission, allowing a company to take control of their information and be more productive."
"The lifecycle management is valuable because many of our businesses create content and it passes through a lifecycle."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"The most valuable features of this solution are the security, storage, and document search capability."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"OpenText Documentum is a robust choice for enterprise-level document management."
"OpenText Documentum has improved availability and performance in our organization."
"We use it as a repository of our records."
"From my perspective, since I am a data professional and we have to keep a record of all the data as per our client's demand, SharePoint provides us a repository where we can keep all our data intact and updated."
"Ability to store files of any type."
"All employees can view necessary interactions/documents, great task management and contact management functions."
"From my perspective as a developer I would say that the most valuable features are the wide variety of data source connections, completeness of features, and strong query possibilities (customisation, SQL, MDX, macros)."
"OneDrive and SharePoint provide a secure, fully auditable way of storing information."
"The ability to assign an attribute to a library artifact allows the site owner to create the appropriate views based on artifact attributes (category, owner, etc.)."
"It improved transparency around work products."
"It keeps our company organized and everything is in one place."
 

Cons

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"Hyland OnBase can be improved because Report Services is an additional license and should be included with the base product."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy."
"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
"The solution’s initial setup is a little difficult."
"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"The user interface can be a bit more intuitive."
"It needs a better UI and it should also be cloud-ready. The UI has not changed in years."
"Sometimes DocBroker cannot see the DocBase."
"While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well."
"The BPM side should be improved."
"The biggest issue for us is the price of the product."
"An area that needs to improve is how to reduce storage space on the AWS site."
"Stability, even after deployment three months ago, still seems to be an issue."
"The workflow engine, MS Workflow Manager, is still in Version 1.0 and the future Microsoft strategy for this product is unclear."
"The integration with Outlook could be improved."
"File recovery is not made simple."
"Too many versions being released in a short time period. Too much time being devoted to migration planning."
"I’ve personally experienced some difficulties in creating new pages, as this tool isn’t a web designer’s dream."
"There's a challenge with desktop applications synchronizing with online documents in real-time. If someone is working on a document in the desktop version of Excel, for example, and someone else is editing the same document online, the changes won't sync immediately. That's the only real challenge we've encountered."
"As this is a Microsoft product, it can be difficult to obtain direct support."
 

Pricing and Cost Advice

"The solution costs around $6,000 per month."
"OnBase is reasonably priced."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The tool's price is high."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It is quite an expensive product."
"OpenText Documentum's pricing is good."
"The product is expensive."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The price is considered affordable now."
"The pricing is competitive."
"The product is reasonably priced."
"The data classification and search elements are cheap."
"The pricing is competitive."
"Licensing can be by server or by seat."
"The cost is expensive, but worthwhile."
"It is pretty reasonable. It is $5 per month per user. We have 12 users now, so it is about $60 per month."
"They are about an eight in comparison to other similar products."
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Comparison Review

it_user8925 - PeerSpot reviewer
Developer with 51-200 employees
Aug 23, 2013
Jive vs Sharepoint vs Drupal Commons
At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…
 

Top Industries

By visitors reading reviews
Government
11%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
8%
Financial Services Firm
15%
Government
10%
Manufacturing Company
8%
Energy/Utilities Company
8%
Government
11%
Financial Services Firm
10%
Manufacturing Company
7%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise13
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
By reviewers
Company SizeCount
Small Business80
Midsize Enterprise40
Large Enterprise83
 

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software s...
What is your primary use case for Hyland OnBase?
Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is ...
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is l...
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
What advice do you have for others considering OpenText Documentum?
One of my colleagues has found some automation features. It is not my responsibility regarding security features; I a...
What is your experience regarding pricing and costs for SharePoint?
I do not know the difference between the prices of the two solutions; I did not work on this project.
What needs improvement with SharePoint?
It is a little difficult to name the areas for improvements in SharePoint because I don't use it all that much. I kno...
What is your primary use case for SharePoint?
SharePoint is a repository that I use primarily for collaboration and sharing resources and assets. It's a good way t...
 

Also Known As

OnBase
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
SharePoint 2007, SharePoint 2010
 

Overview

 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Toyota, Aeroports de Paris, ASBBank Ltd., Barking, Havering and Redbridge University Hospitals, CambridgeshireConstabulary, D&M Group, NPL Construction Company, and The Regional Municipality of Niagara.
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