OpenText Documentum Content Management Reviews

Name: OpenText Documentum Content Management
Brand: OpenText
Rating: 3.9 (32 reviews)

Vendor: OpenText

3.9 out of 5

32 reviews
83% willing to recommend

2,545 followers

Start review

What is OpenText Documentum Content Management?

OpenText Documentum Content Management provides centralized document management with strong security, advanced metadata management, and seamless integration with systems like SAP and Salesforce, aiding businesses in overseeing content effectively.

Get the OpenText Documentum Content Management Buyer's Guide and find out what your peers are saying about OpenText Documentum Content Management, SharePoint, Box and more!

OpenText Documentum Content Management is the #2 ranked solution in top Enterprise Content Management solutions. PeerSpot users give OpenText Documentum Content Management an average rating of 7.8 out of 10. OpenText Documentum Content Management is most commonly compared to SharePoint: OpenText Documentum Content Management vs SharePoint. OpenText Documentum Content Management is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 20% of all views.

Buyer's Guide

OpenText Documentum Content Management

May 2025

Get the report

Helped 857,688 peers since 2012

Featured OpenText Documentum Content Management reviews

Ashish Shelar

Technical Manager at Thames Water

The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.

Read full review

Salih çakır

Team Lead at a financial services firm with 10,001+ employees

We use OpenText Documentum for managing the command life cycle and for content management Documentum helps by saving time during daily operations. The product is user-friendly. The BPM side should be improved. It would be beneficial to have more ability to customize features for specific use…

Read full review

Romas Bunevicius

Director of Business Development at ProitswProitsw

We are doing a big project with court systems, developing solutions about use cases, core use cases, and on a national level. We work with seven in courts, which pertains to the court system. It is a big government institution, specifically the department of Lithuania, involving about 50,000…

Read full review

OpenText Documentum Content Management mindshare

As of June 2025, the mindshare of OpenText Documentum Content Management in the Enterprise Content Management category stands at 12.4%, up from 10.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

PeerResearch reports based on OpenText Documentum Content Management reviews

Type	Title	Date
Category	Enterprise Content Management	Jun 19, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 19, 2025	Download
Comparison	OpenText Documentum Content Management vs SharePoint	Jun 19, 2025	Download
Comparison	OpenText Documentum Content Management vs OpenText Content Management	Jun 19, 2025	Download
Comparison	OpenText Documentum Content Management vs IBM FileNet	Jun 19, 2025	Download

Title	Rating	Mindshare	Recommending
SharePoint	3.9	16.4%	79%	160 interviews Add to research
Box	4.2	3.8%	85%	41 interviews Add to research

Valuable Features

OpenText Documentum Content Management excels in security, metadata support, and centralized storage. Its integration capabilities with tools like SAP, Salesforce, and Xfinity ECM enhance workflows. Users value the comprehensive lifecycle management, flexible accessibility, and robust search functionality. The platform supports large content volumes, allowing effective processing of business content. The ability to customize access based on roles and the intuitive user experience make it a preferred choice for enterprise-level operations.

"I am satisfied with OpenText Documentum so far; it has great integration capabilities."
"The product is user-friendly."
"I recommend Documentum as it supports big systems and offers good integration."

Room for Improvement

OpenText Documentum Content Management needs a more intuitive user interface and improved performance when handling large document volumes. Integration with other systems and better cloud support are required. Metadata management, permissions model, and training materials could be enhanced. Licensing and cost are major concerns, along with outdated management and security aspects. Users desire AI integration, easier upgrades, and bug fixes. Improved documentation and storage solutions would enhance user experience across various industries.

"The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located."
"The BPM side should be improved."
"The BPM side should be improved."

ROI

Organizations experienced a notable return on investment from OpenText Documentum Content Management, leading to reduced request cycle time and improved request tracking. Globally regulated industries found it indispensable for compliance. Although some returned figures were unquantifiable, the system enhanced the ability to locate information quickly and reliably relative to previous methods. Several users specifically mentioned witnessing a substantial return, even if not precise, indicating consistent value through its deployment.

Pricing

OpenText Documentum Content Management pricing is perceived as high by several users, especially when compared to competitors. Licensing models, such as perpetual licenses, vary and may not suit all organizations. Some users see improvements in affordability, while others highlight additional costs like technical support. The product's pricing aligns with market standards, appealing to enterprise buyers, though cheaper options exist. New licensing models might impact costs, and there is potential for cost optimization for smaller enterprises.

"The product is expensive."
"The price is considered affordable now."
"OpenText Documentum's pricing is good."

Popular Use Cases

They integrate OpenText Documentum Content Management with Oracle systems for paperless operations, focusing on lifecycle management, document handling, and high-volume scanning. Financial and HR sectors utilize it for secure document storage and sharing. It aids in managing banking, insurance, and governmental documents. Healthcare and insurance companies use it for regulatory compliance and collaboration. They also employ Captiva and Webtop for digital document management and automation in enterprise processes.

Service and Support

OpenText Documentum Content Management's support has mixed reviews. Some rate it highly with reliable responses and professional service while others find the support lacking, particularly after moving from Dell EMC. Average ratings and delayed responses are common, with some reporting a good experience through partners or a self-service approach. While some find customer service responsive, there are also concerns about community support, slow resolution times, and differing support quality depending on issue urgency.

Deployment

The initial setup of OpenText Documentum Content Management varied, with some finding it straightforward by following documentation, while others required external assistance due to complexity. Experience and customization needs influenced ease, with experienced users generally finding it easier. Challenges included integration, understanding architecture, and addressing specific business rules. While some found it not overly difficult, complexities arose with large-scale deployments, requiring meticulous preparation and sometimes expert help for specialized components.

Scalability

OpenText Documentum Content Management demonstrates strong scalability, efficiently managing tens of thousands of users with potential for increased capacity. Its core systems are well-optimized to expand use, although some components face challenges. Integration capabilities enhance performance with diverse applications, notable being Oracle. Flexibility allows easy expansion, including Kubernetes deployment. Users appreciate its support for significant workloads, rating it highly. However, complexity may rise with larger projects, but it's widely considered a scalable, robust platform.

Stability

OpenText Documentum Content Management is largely described as stable and reliable, with many emphasizing its position as a market leader. Some users note occasional stability issues with sub-products and connection challenges. The system's update schedule is appreciated, though it can introduce bugs. Despite these minor concerns, it remains favored, with users highlighting their commitment to it over decades and noting its capacity to handle simultaneous user logins effectively. Stability is frequently rated around eight out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText Documentum Content Management Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

20%

Government

13%

Computer Software Company

12%

Manufacturing Company

Energy/Utilities Company

Insurance Company

Educational Organization

Media Company

Real Estate/Law Firm

Healthcare Company

Retailer

Outsourcing Company

Construction Company

Wholesaler/Distributor

University

Transportation Company

Logistics Company

Hospitality Company

Legal Firm

Non Profit

Comms Service Provider

Performing Arts

Consumer Goods Company

Compare OpenText Documentum Content Management with alternative products

Learn more about OpenText Documentum Content Management

OpenText Documentum Content Management is known for its strong integration capabilities, especially with systems such as SAP, Salesforce, and Oracle E-Business Suite, facilitating effective document management. Its strengths include advanced security features, comprehensive metadata management, and robust support for lifecycle and workflow management. The platform's scalability and business process automation capabilities support industries with large volumes of content. It is adaptable for various sectors, including healthcare, banking, insurance, and government, providing document storage, sharing, and collaboration functionalities. While the intuitive automation engine enhances workflows, users have noted that improvements are needed in UI design, performance, and integration with additional systems. Concerns about cloud transition security, high costs, outdated workflows, and complex metadata management indicate areas for development. Supports are sought for AI integrations, improved cloud functionality, and efficient documentation.

What are the key features of OpenText Documentum Content Management?

Security: Robust security features ensure content protection.
Metadata Management: Advanced handling of metadata enhances organization.
Integration: Seamless connectivity with systems like SAP and Salesforce.
Lifecycle Management: Comprehensive support for document lifecycles.
Automation Engine: Streamlined workflows through intuitive automation.

What benefits or ROI can users expect?

Improved Efficiency: Centralized management reduces redundancies.
Regulatory Compliance: Helps meet industry standards easily.
Scalability: Accommodates growing content volumes effortlessly.
Enhanced Collaboration: Facilitates document sharing and teamwork.
Secure Cloud Transition: Maintains security while adopting cloud services.

Industries such as healthcare, banking, and government use OpenText Documentum Content Management for document-centric processes, ensuring regulatory compliance and facilitating collaboration. With Captiva enhancing OCR and batch scanning, it is crucial for managing high-quality documentation and compliance efforts across sectors.

OpenText Documentum Content Management was previously known as Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform.

OpenText Documentum Content Management customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin