2021-01-09T10:26:33Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
  • 0
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What needs improvement with Hyland OnBase?

Please share with the community what you think needs improvement with Hyland OnBase.

What are its weaknesses? What would you like to see changed in a future version?

4
PeerSpot user
4 Answers
Phemy Lekalakala - PeerSpot reviewer
Manager of Information Systems at University of the Witwatersrand
Real User
Top 10
2022-07-13T09:34:23Z
Jul 13, 2022

We are struggling with duplicates and would like to have OCR functionality when using this solution. We do have a barcoding solution but the main challenge we need to overcome is identifying duplicates.

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RM
MIS Director with 1,001-5,000 employees
Real User
Top 10
2022-04-29T18:31:56Z
Apr 29, 2022

An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution.

MG
Business Consultant at a computer software company
Reseller
2021-06-04T19:52:13Z
Jun 4, 2021

The look and feel could be better!!!

AR
Technical Manager at a tech services company with 51-200 employees
Reseller
Top 10
2021-01-09T10:26:33Z
Jan 9, 2021

For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.

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Related Questions
TL
employee at developer
Aug 9, 2022
Hi peers, I would like to know whether Hyland includes Alfresco products in Hyland OnBase. Can anyone help me figure it out? Thanks.
See 2 answers
Evgeny Belenky - PeerSpot reviewer
Director of Community at PeerSpot (formerly IT Central Station)
Jul 25, 2022
Hi @Andrea González, @reviewer1210746 and @reviewer1279998, Can you possibly assist @zuka19 ​with their question? Thanks for your help.​ ​ ​
MB
Senior Vice President Business Development at Viewpointe
Aug 9, 2022
last I knew they were two separate products/platforms.   Before I left in February of this year there was talk of potentially combining platforms for a more cloud native somewhat combined platform.   I no longer have access or knowledge of the current product/solution roadmap.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Jul 13, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 4 answers
AR
Technical Manager at a tech services company with 51-200 employees
Jan 9, 2021
It is used for basic documents. It is like a document manager. I am working with Foundation on EP3. We have clients with on-premises deployments, and we have clients with cloud deployments.
MG
Business Consultant at a computer software company
Jun 4, 2021
We use Hyland OnBase for knowledge management.
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