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IBM FileNet vs OpenText Documentum Content Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM FileNet
Ranking in Enterprise Content Management
2nd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
103
Ranking in other categories
No ranking in other categories
OpenText Documentum Content...
Ranking in Enterprise Content Management
3rd
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 7.3%, down from 10.1% compared to the previous year. The mindshare of OpenText Documentum Content Management is 9.0%, down from 12.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
IBM FileNet7.3%
OpenText Documentum Content Management9.0%
Other83.7%
Enterprise Content Management
 

Featured Reviews

ST
Chief Architect at NEUSOFT JAPAN
Business process handling improves while adaptation shows potential for updates
The business process manipulation in IBM FileNet is very effective for implementing business processes. IBM FileNet has content management, and these two features are very good. Compared with Kamunda business process management, Kamunda is easier for implementation than IBM FileNet. There is a significant ROI from IBM FileNet because before its introduction, the company needed to do all the work manually. This significant ROI has been evident since IBM FileNet was first introduced ten years ago. While there might be documentation prepared by the company, it is not currently available.
FC
Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory
User finds integration useful but seeks improvement in interface intuitiveness
I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The usability is really good. Our business users are pleased with it. They seem to get what they are looking for, and it's very efficient."
"The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA."
"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."
"The most valuable feature is access control."
"The application, in terms of durability, has been able to withstand the usage, given that it was installed in 2003 and it's still working."
"It has increased our productivity."
"We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."
"The API's extensibility and new user interface are its most valuable features."
"The most valuable features of this solution are the security, storage, and document search capability."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"The product is user-friendly."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"OpenText Documentum has improved availability and performance in our organization."
"The stability is very good."
 

Cons

"Needs a better administration tool."
"We brought DocuSign into our company's solution three years before. At that time there was no direct integration. We would like to pull documents out from FileNet, push them to DocuSign and, when done, retrieve them and store them back in FileNet. We wrote our own custom solution for that. It would be nice if there was some tool we could have used to do that."
"The most valuable features of IBM File Manager are workflow, content, and process capabilities."
"If there was more AI capability, into Watson, that would be a benefit."
"We would like to have more automation of rollout solutions."
"The new user interface is not easy to set up, so some improvements along these lines would be good."
"There is no room for improvement in the current version of FileNet, and I have not identified any potential new features or existing problems that require attention."
"The product is expensive."
"The licensing model should be changed."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"The BPM side should be improved."
"The user interface can be a bit more intuitive."
"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."
"While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well."
 

Pricing and Cost Advice

"The cost is about $40,000, plus yearly maintenance."
"IBM FileNet is an expensive solution."
"FileNet is not cheap, but you absolutely get what you pay for. ​"
"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."
"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."
"1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform."
"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."
"It has reduced operating costs by reducing the amount of manual work needed."
"The price is considered affordable now."
"OpenText Documentum's pricing is good."
"It is quite an expensive product."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The product is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
9%
Government
8%
Insurance Company
8%
Financial Services Firm
16%
Computer Software Company
10%
Government
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise12
Large Enterprise74
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
What is your experience regarding pricing and costs for IBM FileNet?
From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...
What needs improvement with IBM FileNet?
We almost do not utilize the automation capabilities of IBM FileNet to streamline our business processes. The process automation and business automation features are barely used. Currently, we prim...
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
 

Also Known As

No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about IBM FileNet vs. OpenText Documentum Content Management and other solutions. Updated: December 2025.
879,259 professionals have used our research since 2012.