IBM FileNet vs OpenText Documentum Content Management comparison

IBM FileNet vs. OpenText Documentum Content Management

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

103

Ranking in other categories

No ranking in other categories

OpenText Documentum Content...

Ranking in Enterprise Content Management

2nd

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 8.4%, down from 10.5% compared to the previous year. The mindshare of OpenText Documentum Content Management is 10.6%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
OpenText Documentum Content Management	10.6%
IBM FileNet	8.4%
Other	81.0%

Enterprise Content Management

Featured Reviews

RTHUR BRUNO

Consultor at a financial services firm with 10,001+ employees

Has provided robust content management but requires simplification in configuration and usability

We almost do not utilize the automation capabilities of IBM FileNet to streamline our business processes. The process automation and business automation features are barely used. Currently, we primarily use it to store content. We are now trying to use all of the functionalities of IBM FileNet, but we have not yet utilized the full capacity of the system. We are trying to reduce redundancy with IBM FileNet by enhancing our business rules. However, we still have significant redundancy. IBM FileNet can help us reduce redundancy, but we need to understand the tool and use all the functionalities to accomplish this. Ease of use with IBM FileNet is a disadvantage of this tool. It is complex and hard to use. When we try to set up IBM FileNet, we have many questions. We do not understand what we need to do in IBM FileNet. There are many configurations we must make but do not know how to implement. While IBM FileNet is very reliable, it is very difficult to set up. When reading the documentation about IBM FileNet, it appears to be very reliable and secure, but setting up configurations, access rules, authorization, and authentication seems to be very challenging.

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Salih çakır

Team Lead at a financial services firm with 10,001+ employees

User-friendly content management but needs more customizations

We use OpenText Documentum for managing the command life cycle and for content management Documentum helps by saving time during daily operations. The product is user-friendly. The BPM side should be improved. It would be beneficial to have more ability to customize features for specific use…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"IBM FileNet has improved our organization with its single collaboration space."

"The main features we find impactful are the workflow and document management along with FileNet file stores."

"The key way that this product has improved the way that that our business functions is by its stability. Its ability to remain up despite other pressures, its consistency, and lack of downtime are really the greatest things that it brings."

"The key feature for us is that it keeps our content store small. That helps our DBAs when they have to do the backups of our audit system, or of the content store."

"The API's extensibility and new user interface are its most valuable features."

"The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow."

"FileNet is very user-friendly... We have business users using and it is quite friendly for them."

"The integration feature of IBM FileNet is most effective for document management."

More IBM FileNet pros

"It has the ability to categorize and search."

"I am satisfied with OpenText Documentum so far; it has great integration capabilities."

"The most valuable features of this solution are the security, storage, and document search capability."

"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."

"The most impactful thing is the size, which is almost 25 TB."

"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."

"Documentum is a highly scalable document management solution because it's built on a solid platform."

"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."

More OpenText Documentum Content Management pros

Cons

"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."

"FileNet needs improvement in pricing as it has become very expensive."

"I would say the installation process can be very complicated, and you need to to have an experience resource."

"However, the configuration does take a long time. Every company needs its own configuration design. It depends on how many applications are connecting to FileNet. It can take a long time, depending on the application count."

"We brought DocuSign into our company's solution three years before. At that time there was no direct integration. We would like to pull documents out from FileNet, push them to DocuSign and, when done, retrieve them and store them back in FileNet. We wrote our own custom solution for that. It would be nice if there was some tool we could have used to do that."

"One of the things I know is a bit of a challenge for them - because I know that it lives on top of FileNet, so it's not necessarily living on top of a relational database, per se - is that we also are using it as our system of record for our language management and our language definitions. I know that that was a little bit of a challenge, just because of the underlying architecture."

"The product is expensive."

"The usability is fair. It could be a bit better. It could be better designed. They could put more effort into the user experience and do a better job of integrating other components, like Datacap, to be a bit more seamless."

More IBM FileNet cons

"The price is quite high as the licensing prices are significant."

"Sometimes DocBroker cannot see the DocBase."

"I would like to see performance improvements, especially regarding slow response times."

"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"

"An area that needs to improve is how to reduce storage space on the AWS site."

"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."

"The user interface can be improved."

"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."

More OpenText Documentum Content Management cons

Pricing and Cost Advice

"IBM FileNet is an expensive solution."

"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."

"The cost is about $40,000, plus yearly maintenance."

"Licensing costs depend on the size of the storage."

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."

"FileNet is not cheap, but you absolutely get what you pay for. "

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

More IBM FileNet pricing and cost advice

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"It is quite an expensive product."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"The product is expensive."

"OpenText Documentum's pricing is good."

"The price is considered affordable now."

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

10%

Government

Insurance Company

Financial Services Firm

17%

Government

13%

Computer Software Company

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	31
Midsize Enterprise	12
Large Enterprise	74

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	1
Large Enterprise	28

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

What is your experience regarding pricing and costs for IBM FileNet?

From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...

What needs improvement with IBM FileNet?

The API provided by IBM FileNet is a very out-of-date implementation. From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated.

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

What needs improvement with OpenText Documentum?

The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.

SharePoint vs IBM FileNet

Comparisons

Compared 17% of the time

OpenText Content Management vs IBM FileNet

Compared 15% of the time

Alfresco vs IBM FileNet

Compared 10% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

OpenText Content Manager vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

SharePoint vs OpenText Documentum Content Management

Compared 21% of the time

Alfresco vs OpenText Documentum Content Management

Compared 14% of the time

OpenText Content Management vs OpenText Documentum Content Management

Compared 13% of the time

Hyland OnBase vs OpenText Documentum Content Management

Compared 9% of the time

OpenText Content Manager vs OpenText Documentum Content Management

Compared 6% of the time

More OpenText Documentum Content Management Competitors

Product Reports

IBM FileNet

Download IBM FileNet product report

OpenText Documentum Content Management

Download OpenText Documentum Content Management product report

OpenText Documentum Content Management report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Documentum Content Management provides centralized document management with strong security, advanced metadata management, and seamless integration with systems like SAP and Salesforce, aiding businesses in overseeing content effectively.

OpenText Documentum Content Management is known for its strong integration capabilities, especially with systems such as SAP, Salesforce, and Oracle E-Business Suite, facilitating effective document management. Its strengths include advanced security features, comprehensive metadata management, and robust support for lifecycle and workflow management. The platform's scalability and business process automation capabilities support industries with large volumes of content. It is adaptable for various sectors, including healthcare, banking, insurance, and government, providing document storage, sharing, and collaboration functionalities. While the intuitive automation engine enhances workflows, users have noted that improvements are needed in UI design, performance, and integration with additional systems. Concerns about cloud transition security, high costs, outdated workflows, and complex metadata management indicate areas for development. Supports are sought for AI integrations, improved cloud functionality, and efficient documentation.

What are the key features of OpenText Documentum Content Management?

Security: Robust security features ensure content protection.
Metadata Management: Advanced handling of metadata enhances organization.
Integration: Seamless connectivity with systems like SAP and Salesforce.
Lifecycle Management: Comprehensive support for document lifecycles.
Automation Engine: Streamlined workflows through intuitive automation.

What benefits or ROI can users expect?

Improved Efficiency: Centralized management reduces redundancies.
Regulatory Compliance: Helps meet industry standards easily.
Scalability: Accommodates growing content volumes effortlessly.
Enhanced Collaboration: Facilitates document sharing and teamwork.
Secure Cloud Transition: Maintains security while adopting cloud services.

Industries such as healthcare, banking, and government use OpenText Documentum Content Management for document-centric processes, ensuring regulatory compliance and facilitating collaboration. With Captiva enhancing OCR and batch scanning, it is crucial for managing high-quality documentation and compliance efforts across sectors.

OpenText

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

IBM FileNet vs. OpenText Documentum Content Management