Technical Manager at a tech services company with 51-200 employees
Jan 9, 2021
OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities.
It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.
Manager of Information Systems at University of the Witwatersrand
Jul 13, 2022
The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.
Technical Manager at a tech services company with 51-200 employees
Jan 9, 2021
For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect.
It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards.
They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.
An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution.