Hyland OnBase Pros review quotes

NG
Dec 8, 2022
We found the setup process to be okay since they do offer a troubleshooting guide.
AR
Jan 9, 2021
OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.
Phemy Lekalakala - PeerSpot reviewer
Jul 13, 2022
The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.
Find out what your peers are saying about Hyland, Nintex, Camunda and others in Business Process Management (BPM). Updated: March 2024.
765,234 professionals have used our research since 2012.
Mitchell Olinsky - PeerSpot reviewer
Aug 2, 2023
The solution is very developed and we are not taking full advantage of its functionalities.
Andrea González - PeerSpot reviewer
Jun 10, 2021
I like the cloud and its integrability.
RM
Apr 29, 2022
The most valuable features are that it's very secure and provides audit trails for our documents.
 

Hyland OnBase Cons review quotes

NG
Dec 8, 2022
The dashboards do have some room for improvement as compared to the other vendors which are there in the market.
AR
Jan 9, 2021
For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.
Phemy Lekalakala - PeerSpot reviewer
Jul 13, 2022
We are struggling with duplicates and would like to have OCR functionality when using this solution.
Find out what your peers are saying about Hyland, Nintex, Camunda and others in Business Process Management (BPM). Updated: March 2024.
765,234 professionals have used our research since 2012.
Mitchell Olinsky - PeerSpot reviewer
Aug 2, 2023
We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated.
Andrea González - PeerSpot reviewer
Jun 10, 2021
The look and feel could be better. The integration with the user could be better. It could also be more user-friendly.
RM
Apr 29, 2022
An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution.