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Hyland OnBase Pros

AR
Technical Manager at a tech services company with 51-200 employees
OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.
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Phemy Lekalakala - PeerSpot reviewer
Manager of Information Systems at University of the Witwatersrand
The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.
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MG
Business Consultant at a computer software company
I like the cloud and its integrability.
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Buyer's Guide
Business Process Management (BPM)
September 2022
Find out what your peers are saying about Hyland, Nintex, Camunda and others in Business Process Management (BPM). Updated: September 2022.
634,325 professionals have used our research since 2012.
RM
MIS Director with 1,001-5,000 employees
The most valuable features are that it's very secure and provides audit trails for our documents.
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Hyland OnBase Cons

AR
Technical Manager at a tech services company with 51-200 employees
For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.
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Phemy Lekalakala - PeerSpot reviewer
Manager of Information Systems at University of the Witwatersrand
We are struggling with duplicates and would like to have OCR functionality when using this solution.
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MG
Business Consultant at a computer software company
The look and feel could be better. The integration with the user could be better. It could also be more user-friendly.
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Buyer's Guide
Business Process Management (BPM)
September 2022
Find out what your peers are saying about Hyland, Nintex, Camunda and others in Business Process Management (BPM). Updated: September 2022.
634,325 professionals have used our research since 2012.
RM
MIS Director with 1,001-5,000 employees
An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution.
View full review »
Buyer's Guide
Business Process Management (BPM)
September 2022
Find out what your peers are saying about Hyland, Nintex, Camunda and others in Business Process Management (BPM). Updated: September 2022.
634,325 professionals have used our research since 2012.