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Hyland OnBase pros and cons

Vendor: Hyland

3.9 out of 5

13 reviews
100% willing to recommend

Pros & Cons summary

Hyland OnBase offers superior stability and scalability, supported by Hyland's extensive experience in developing functionalities. Year-round technical support and robust data security make it ideal for finance. However, the lack of BPM capabilities, high pricing in Latin America, and complex training requirements are drawbacks. Integration and automation features are positive, but improvements in migration, duplicate management, and OCR are needed to enhance user experience.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

OnBase provides exceptional stability with the ability to grow both horizontally and vertically.

Hyland offers excellent technical support, available all year round.

The software’s integrability with cloud services is highly appreciated.

OnBase is particularly secure, offering features such as audit trails and data security, crucial for industries requiring data confidentiality.

Its retention module is highly valued, efficiently notifying users when records are due for disposal.

CONS

Hyland OnBase needs BPM capabilities to compete with tools offering this feature and supporting those standards.

It is considered expensive in certain regions like Latin America, suggesting a need for region-specific pricing models.

Training is a significant challenge, requiring more effort than expected due to complexity.

OCR functionality is desired to manage duplicates more effectively.

The application's monolithic architecture is seen as costly, and adopting microservices could offer benefits.

Hyland OnBase Pros review quotes

reviewer1279998

Technical Manager at a tech services company with 51-200 employees

Jan 9, 2021

OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.

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Andrea González

Business Consultant at ITIS

Jun 10, 2021

I like the cloud and its integrability.

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reviewer1210746

MIS Director with 1,001-5,000 employees

Apr 29, 2022

The most valuable features are that it's very secure and provides audit trails for our documents.

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Free Report: Hyland OnBase Reviews and More

Learn what your peers think about Hyland OnBase. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

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Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Jul 13, 2022

The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.

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reviewer1981395

Product owner at a computer software company with 10,001+ employees

Dec 8, 2022

We found the setup process to be okay since they do offer a troubleshooting guide.

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Mitchell Olinsky

Vice President of Enterprise Applications at GULF WINDS FEDERAL CREDIT UNION

Aug 2, 2023

The solution is very developed and we are not taking full advantage of its functionalities.

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Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Jul 18, 2024

The product's initial setup phase is not difficult.

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reviewer2518710

Solution Architect at a financial services firm with 5,001-10,000 employees

Aug 1, 2024

Its most valuable aspect is its flexibility

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MG

I was a user at a computer software company with 201-500 employees

Sep 16, 2024

The solution's most valuable features are integration and flexibility.

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reviewer2560407

Program Manager at a financial services firm with 11-50 employees

Nov 11, 2024

It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.

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Hyland OnBase Cons review quotes

reviewer1279998

Technical Manager at a tech services company with 51-200 employees

Jan 9, 2021

For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.

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Andrea González

Business Consultant at ITIS

Jun 10, 2021

The look and feel could be better. The integration with the user could be better. It could also be more user-friendly.

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reviewer1210746

MIS Director with 1,001-5,000 employees

Apr 29, 2022

An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution.

Read full review

Free Report: Hyland OnBase Reviews and More

Learn what your peers think about Hyland OnBase. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,259 professionals have used our research since 2012.

Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Jul 13, 2022

We are struggling with duplicates and would like to have OCR functionality when using this solution.

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reviewer1981395

Product owner at a computer software company with 10,001+ employees

Dec 8, 2022

The dashboards do have some room for improvement as compared to the other vendors which are there in the market.

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Mitchell Olinsky

Vice President of Enterprise Applications at GULF WINDS FEDERAL CREDIT UNION

Aug 2, 2023

We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated.

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Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Jul 18, 2024

The migration is a bit difficult in the tool.

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reviewer2518710

Solution Architect at a financial services firm with 5,001-10,000 employees

Aug 1, 2024

Software malfunctioning usually occurs when we receive documents from external sources.

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MG

I was a user at a computer software company with 201-500 employees

Sep 16, 2024

The solution’s initial setup is a little difficult.

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reviewer2560407

Program Manager at a financial services firm with 11-50 employees

Nov 11, 2024

The application could potentially be more open-source, allowing integration with more solutions.

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Show 1 more reviews (out of 11)

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Business Process Management (BPM)

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Product Categories

Product Categories

Business Process Management (BPM)

Enterprise Content Management

Low-Code Development Platforms

Popular Comparisons

Popular Comparisons

Informatica Intelligent Data Management Cloud (IDMC) vs Hyland OnBase

Camunda vs Hyland OnBase

Microsoft Power Apps vs Hyland OnBase

Appian vs Hyland OnBase

SharePoint vs Hyland OnBase

Pega Platform vs Hyland OnBase

Bizagi vs Hyland OnBase

IBM BPM vs Hyland OnBase

Salesforce Platform vs Hyland OnBase

OpenText Documentum Content Management vs Hyland OnBase

OpenText Content Management vs Hyland OnBase

Box vs Hyland OnBase

Alfresco vs Hyland OnBase

Adobe Experience Manager vs Hyland OnBase

IBM FileNet vs Hyland OnBase

See all alternatives

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