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Hyland OnBase pros and cons

Vendor: Hyland
4.0 out of 5
1,669 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Hyland OnBase is praised for its remarkable stability and ability to grow both horizontally and vertically.
It offers robust data security, including restricted access to sensitive documents and comprehensive audit trails for document tracking.
The retention module efficiently handles records by notifying users when documents are due for disposal.
Hyland OnBase offers excellent technical support available all year round.
It features high integrability and flexibility in operations.

CONS

Hyland OnBase should have BPM capabilities to stay competitive with other tools offering this feature.
Pricing model is expensive, especially in Latin America, and should consider region-based pricing.
Training for Hyland OnBase is more extensive than expected due to the complexity of the system.
There is a need for OCR functionality to manage duplicates effectively.
Migration and initial setup process for Hyland OnBase is difficult.
 

Hyland OnBase Pros review quotes

reviewer1981395 - PeerSpot reviewer
Dec 8, 2022
We found the setup process to be okay since they do offer a troubleshooting guide.
Srinivas Rao Kagitha - PeerSpot reviewer
Jul 18, 2024
The product's initial setup phase is not difficult.
reviewer1279998 - PeerSpot reviewer
Jan 9, 2021
OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.
Learn what your peers think about Hyland OnBase. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,547 professionals have used our research since 2012.
reviewer2560407 - PeerSpot reviewer
Nov 11, 2024
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
reviewer2518710 - PeerSpot reviewer
Aug 1, 2024
Its most valuable aspect is its flexibility
MG
Sep 16, 2024
The solution's most valuable features are integration and flexibility.
Phemy Lekalakala - PeerSpot reviewer
Jul 13, 2022
The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.
Mitchell Olinsky - PeerSpot reviewer
Aug 2, 2023
The solution is very developed and we are not taking full advantage of its functionalities.
Andrea González - PeerSpot reviewer
Jun 10, 2021
I like the cloud and its integrability.
reviewer1210746 - PeerSpot reviewer
Apr 29, 2022
The most valuable features are that it's very secure and provides audit trails for our documents.
 

Hyland OnBase Cons review quotes

reviewer1981395 - PeerSpot reviewer
Dec 8, 2022
The dashboards do have some room for improvement as compared to the other vendors which are there in the market.
Srinivas Rao Kagitha - PeerSpot reviewer
Jul 18, 2024
The migration is a bit difficult in the tool.
reviewer1279998 - PeerSpot reviewer
Jan 9, 2021
For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.
Learn what your peers think about Hyland OnBase. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,547 professionals have used our research since 2012.
reviewer2560407 - PeerSpot reviewer
Nov 11, 2024
The application could potentially be more open-source, allowing integration with more solutions.
reviewer2518710 - PeerSpot reviewer
Aug 1, 2024
Software malfunctioning usually occurs when we receive documents from external sources.
MG
Sep 16, 2024
The solution’s initial setup is a little difficult.
Phemy Lekalakala - PeerSpot reviewer
Jul 13, 2022
We are struggling with duplicates and would like to have OCR functionality when using this solution.
Mitchell Olinsky - PeerSpot reviewer
Aug 2, 2023
We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated.
Andrea González - PeerSpot reviewer
Jun 10, 2021
The look and feel could be better. The integration with the user could be better. It could also be more user-friendly.
reviewer1210746 - PeerSpot reviewer
Apr 29, 2022
An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution.