We performed a comparison between IBM FileNet and SharePoint based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"One of our clients, a customer of IBM, rolled out and replaced their existing ECM system with FileNet. Their productivity has increased pretty dramatically."
"Stability is really good. We fairly recently upgraded a version of it and have not been having any problems. The resources seem to be really good with this version; it is a little easier to troubleshoot issues."
"FileNet can for sure cover the requirements of a medium and a big company, because of the scalability and the possibility to connect with many other IBM products."
"FileNet has the capabilities to meet compliance and regulatory requirements. It is very secure."
"The key feature for us is that it keeps our content store small. That helps our DBAs when they have to do the backups of our audit system, or of the content store."
"The features that I have found most valuable include the Data Capture and Case Manager features."
"We probably would not have seen adoption so strongly without it."
"Gves us the ability to create an end-to-end [document] transaction."
"It is well supported by Microsoft."
"For SharePoint, I believe the most valuable feature is the customization and allowing you to share and edit files and documents. Being able to share externally and the precise administration of the files in terms of giving permissions and controlling who has access to what is a very good feature."
"Ability to store files of any type."
"This solution has helped us with the categorization, organization, management, discovery, and delivery of program and project related information."
"I do like the collaboration around documents. The versioning history has proven useful in some instances as well."
"No code and low code, scalable, and stable collaboration platform. Straightforward to set up. Its support system is good and offers fast issue resolution."
"It has helped us with storing all the documents, which means that people are not going to intervene. There is a way of extracting knowledge within documentation and tracking it. There are knowledge assets for where documentation is stored, indexed and searchable through SharePoint."
"It improved transparency around work products."
"It would be nice if they could make it like containers are working in Kubernetes to auto-scale based on demand."
"Developers like us have an upgraded interface. That interface does not work in the process that we have today. It hangs and is not user-friendly."
"In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful."
"The new software and trends with the cloud solution is a little slow. I would like them to move toward more cloud-based and microservices rather than a SaaS model. This is where the industry is going and what customers are asking for."
"I think the support could be better, and it could improve."
"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."
"I would love it if single sign-on was a lot easier to set up. That's the most difficult part of it."
"The FileNet API seems like it is very difficult and not transparent."
"It will fully use your system resources."
"During uptime under our network, it is hard to find info when content is hefty."
"There are some limitations on storage."
"Replication needs improvement."
"The company also needs to make sure that their policies are dictating how information is stored and used, instead of letting SharePoint take control."
"Flexibility and extensibility, above everything, could be improved."
"Make it more intuitive."
"We would like more security features, like automating."
IBM FileNet is ranked 5th in Enterprise Content Management with 94 reviews while SharePoint is ranked 1st in Enterprise Content Management with 146 reviews. IBM FileNet is rated 8.2, while SharePoint is rated 7.8. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of SharePoint writes "Good integrations, helps with collaboration, and increases visibility". IBM FileNet is most compared with OpenText Documentum, OpenText Extended ECM, IBM ECM, Alfresco and Hyland OnBase, whereas SharePoint is most compared with Citrix ShareFile, Microsoft OneDrive, Dropbox, Box and Alfresco. See our IBM FileNet vs. SharePoint report.
See our list of best Enterprise Content Management vendors.
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