Hyland OnBase vs OpenText Content Management comparison

Hyland and OpenText are both solutions in the Enterprise Content Management category. Hyland is ranked #5 with an average rating of 7.7, while OpenText is ranked #3 with an average rating of 7.7. Hyland holds a 6.6% mindshare in ECM, compared to OpenText’s 11.5% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

2,019 Views
1,285 Comparison Views

100% willing to recommend

OpenText Content Management

Read 21 OpenText Content Management reviews

2,982 Views
2,093 Comparison Views

96% willing to recommend

Hyland OnBase

OpenText Content Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 19, 2025

Hyland OnBase and OpenText Content Management compete in enterprise content management. OpenText offers more comprehensive functionality, while Hyland OnBase is recognized for cost-effectiveness and support.

Features: Hyland OnBase includes integrated document management, workflow automation, and effective record management. It supports seamless operations through strong integration capabilities, ensuring ease of access to organizational content. OpenText Content Management is rich in collaboration tools and compliance features; it provides advanced analytics capabilities and strong integration with platforms like SAP and Microsoft Office.

Room for Improvement: Hyland OnBase could enhance its analytics features and expand compliance capabilities. User interface enhancements and extending integration options could also benefit users. OpenText faces challenges with complex deployment, which might be simplified, and its pricing structure could be more flexible. Enhancing user training materials would improve knowledge transfer and ease of use.

Ease of Deployment and Customer Service: Hyland OnBase is noted for straightforward deployment and responsive customer service, which supports a smooth implementation process. OpenText, while offering extensive features, requires significant technical expertise for deployment but provides comprehensive guidance materials. Hyland offers simplicity in setup; OpenText provides extensive resource support.

Pricing and ROI: Hyland OnBase offers lower initial setup costs and quicker ROI through operational efficiencies. It is often seen as more affordable initially, making it suitable for budget-conscious organizations. OpenText Content Management, despite higher upfront costs, provides long-term ROI with its feature-rich, scalable solutions that justify the investment over time.

To learn more, read our detailed Hyland OnBase vs. OpenText Content Management Report (Updated: June 2025).

Buyer's Guide

Hyland OnBase vs. OpenText Content Management

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (17th), Low-Code Development Platforms (15th)

OpenText Content Management

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (12th)

Mindshare comparison

As of June 2025, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.6%, up from 5.8% compared to the previous year. The mindshare of OpenText Content Management is 11.5%, up from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"Its most valuable aspect is its flexibility"

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"I like the cloud and its integrability."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The solution is very developed and we are not taking full advantage of its functionalities."

More Hyland OnBase pros

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."

"Simplicity to roll out, features available, customization options."

"Scalability is great. We can extend areas horizontally and vertically."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"We can configure the solution with any industry's products per customer requirements."

Cons

"The migration is a bit difficult in the tool."

"Software malfunctioning usually occurs when we receive documents from external sources."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"The solution’s initial setup is a little difficult."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The application could potentially be more open-source, allowing integration with more solutions."

More Hyland OnBase cons

"The cost of the product could be improved."

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

"The initial setup can get really complicated, and it takes time."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"The solution needs to improve the user interface."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."

"The solution should work better with partners and be more developer-friendly."

Pricing and Cost Advice

"The tool's price is high."

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"OnBase is reasonably priced."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The product is pricey."

"The tool's pricing is confusing to the end customer."

"Both Open Text ECM and IBM File share are expensive."

"The total cost of the product will vary on the capabilities required"

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"The solution is expensive."

More OpenText Content Management pricing and cost advice

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

14%

Computer Software Company

10%

Insurance Company

Government

14%

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

See all answers

Comparisons

Alfresco vs Hyland OnBase

Compared 18% of the time

OpenText Documentum Content Management vs Hyland OnBase

Compared 14% of the time

SharePoint vs Hyland OnBase

Compared 12% of the time

IBM FileNet vs Hyland OnBase

Compared 10% of the time

Microsoft Power Apps vs Hyland OnBase

Compared 6% of the time

More Hyland OnBase Competitors

OpenText Documentum Content Management vs OpenText Content Management

Compared 19% of the time

SharePoint vs OpenText Content Management

Compared 18% of the time

IBM FileNet vs OpenText Content Management

Compared 14% of the time

OpenText Content Manager vs OpenText Content Management

Compared 7% of the time

Adobe Experience Manager vs OpenText Content Management

Compared 5% of the time

More OpenText Content Management Competitors

Product Reports

Buyer's Guide

Hyland OnBase

June 2025

Download Hyland OnBase product report

Buyer's Guide

OpenText Content Management

May 2025

Download OpenText Content Management product report

Also Known As

OnBase

OpenText Content Suite Platform, OpenText Core Share

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Hyland OnBase vs. OpenText Content Management

June 2025

Free Report: Hyland OnBase vs. OpenText Content Management

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