Hyland OnBase and OpenText Content Management compete in the content management category. Hyland OnBase is more favorable in pricing and customer service, while OpenText is noted for its superior features justifying a higher cost.
Features: Hyland OnBase offers seamless integration capabilities, a strong emphasis on workflow automation, and robust security features. OpenText Content Management includes enhanced collaboration tools, comprehensive document lifecycle management, and deep integration with leading applications like SAP and Office 365.
Room for Improvement: Hyland OnBase can improve its search flexibility and reduce the risk of performance issues when using multiple keywords. There is room to enhance customization capabilities and non-technical user experience. OpenText Content Management could streamline its deployment process, improve customer service accessibility, and optimize system complexity for smoother integration.
Ease of Deployment and Customer Service: Hyland OnBase is recognized for straightforward deployment and responsive customer service, aiding organizations in smooth transitions. OpenText, despite its rich features, involves a more complex deployment process, and its support services are generally less accessible.
Pricing and ROI: Hyland OnBase is more budget-friendly with a lower initial setup cost, leading to a quicker ROI for smaller to mid-sized implementations. OpenText Content Management has a more expensive setup cost but may offer a higher long-term ROI for enterprises seeking advanced content management solutions.
Product | Market Share (%) |
---|---|
OpenText Content Management | 10.0% |
Hyland OnBase | 6.5% |
Other | 83.5% |
Company Size | Count |
---|---|
Small Business | 4 |
Midsize Enterprise | 3 |
Large Enterprise | 8 |
Company Size | Count |
---|---|
Small Business | 13 |
Midsize Enterprise | 4 |
Large Enterprise | 11 |
Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.