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OpenText Documentum Content Management pros and cons

Vendor: OpenText
3.8 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

OpenText Documentum Content Management significantly reduces paper use, saving time and minimizing errors.
It offers a secure central repository for documents, videos, and spreadsheets, supporting business processes while maintaining document security.
OpenText Documentum Content Management excels in scalability, capable of handling extensive document volumes, and provides robust metadata support and business process management.
Its valuable features include storage, document search capability, the ability to segregate access based on role, and impressive records management capabilities.
Documentum offers powerful integration capabilities and categorization features, ensuring reliability, security, and accessibility of the right content to the right users.

CONS

OpenText Documentum Content Management requires enhanced cloud capabilities and better security as it transitions to cloud environments.
The cost of OpenText Documentum Content Management is a major concern for clients due to significant licensing expenses.
OpenText Documentum Content Management's handling of outdated and technical documents needs improvement.
The performance of OpenText Documentum Content Management degrades with large document storage, creating challenges in high-volume scenarios.
OpenText Documentum Content Management needs improved documentation and accessible training resources for effective deployment and use.
 

OpenText Documentum Content Management Pros review quotes

it_user135282 - PeerSpot reviewer
Change Manager at a tech services company with 51-200 employees
Jun 28, 2014
We use it as a repository of our records.
it_user5988 - PeerSpot reviewer
Anonymous User at a tech vendor with 10,001+ employees
Jan 3, 2017
In terms of sub-products/components, the most valuable features are definitely Content Server and DFC.
it_user740460 - PeerSpot reviewer
Director of Enterprise Applications and Integrated Solutions Department at a library with 1,001-5,000 employees
Feb 20, 2018
Using Documentum products such as ContentServer, xCP, and Captiva, over 90 large-scale business processes and applications have been successfully implemented to move forward to a paperless organization, fully integrated with our Oracle E-Business Suite and custom enterprise systems built in-house.
Learn what your peers think about OpenText Documentum Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
LI
Manager - Projects at Cognizant
Jun 12, 2018
It has reduced the amount of paper documents; reducing time and errors in the process.
VG
Solution Architect / Manager Software Engineer at a financial services firm with 10,001+ employees
Aug 20, 2018
The lifecycle management is valuable because many of our businesses create content and it passes through a lifecycle.
Romas Bunevicius - PeerSpot reviewer
Director of Business Development at ProitswProitsw
Oct 24, 2018
It provides possibilities for us to save documents and supporting the business process while doing so.
it_user1243752 - PeerSpot reviewer
Manager, ECM Implementation at International Turnkey Systems - ITS
Dec 16, 2019
The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc.
Salih çakır - PeerSpot reviewer
Team Lead at a financial services firm with 10,001+ employees
Apr 19, 2020
The most valuable feature is the management.
it_user1340349 - PeerSpot reviewer
Enterprise Architect at a computer software company with 5,001-10,000 employees
Jul 13, 2020
The most valuable features of this solution are the security, storage, and document search capability.
reviewer1272696 - PeerSpot reviewer
System Documentum Administrator at a energy/utilities company with 1,001-5,000 employees
Sep 27, 2020
The most valuable feature is that the documents are kept secure.
 

OpenText Documentum Content Management Cons review quotes

it_user135282 - PeerSpot reviewer
Change Manager at a tech services company with 51-200 employees
Jun 28, 2014
The interface is not user-friendly, new meta data classes are not easy to create.
it_user5988 - PeerSpot reviewer
Anonymous User at a tech vendor with 10,001+ employees
Jan 3, 2017
Several sub-products, like RMA and RPS are really bad stability-wise and many other aspects.
it_user740460 - PeerSpot reviewer
Director of Enterprise Applications and Integrated Solutions Department at a library with 1,001-5,000 employees
Feb 20, 2018
Documentum xCP 2.3 still has some drawbacks such as dependent filtration among multiple drop down lists in result list, unable to access all user tasks from all processes in user inbox, and unable to include task link in task notification mail automatically.
Learn what your peers think about OpenText Documentum Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
LI
Manager - Projects at Cognizant
Jun 12, 2018
It should provide more tools to help clients upgrade solutions based on Webtop.
VG
Solution Architect / Manager Software Engineer at a financial services firm with 10,001+ employees
Aug 20, 2018
It needs a better UI and it should also be cloud-ready. The UI has not changed in years.
Romas Bunevicius - PeerSpot reviewer
Director of Business Development at ProitswProitsw
Oct 24, 2018
The biggest issue for us is the price of the product.
it_user1243752 - PeerSpot reviewer
Manager, ECM Implementation at International Turnkey Systems - ITS
Dec 16, 2019
The vertical application could be improved.
Salih çakır - PeerSpot reviewer
Team Lead at a financial services firm with 10,001+ employees
Apr 19, 2020
They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen.
it_user1340349 - PeerSpot reviewer
Enterprise Architect at a computer software company with 5,001-10,000 employees
Jul 13, 2020
An area that needs to improve is how to reduce storage space on the AWS site.
reviewer1272696 - PeerSpot reviewer
System Documentum Administrator at a energy/utilities company with 1,001-5,000 employees
Sep 27, 2020
The user interface can be improved.