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Director at a tech services company with 11-50 employees
Real User
Top 20Leaderboard
A stable and scalable solution which offers good support and is easy to set up, but should have better ease of use
Pros and Cons
  • "We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
  • "The ease of use should be addressed."

What is our primary use case?

We use the solution for records management.

How has it helped my organization?

The solution allows us to do digital management, everything being digital nowadays, without the need to resort to paper use. The entire process has been digitized. 

What is most valuable?

We like how the solution allows us to have retention of records and workflows, as well as its fire plan. 

What needs improvement?

The ease of use should be addressed. If one is skillful then this will not present a problem, but a person who is not will be forced to struggle. 

Mobility, as it relates to the ability to have access, should also be addressed. 

For how long have I used the solution?

We have been using Micro Focus Content Manager for five years. 

What do I think about the stability of the solution?

The solution is stable and is being used by bigger companies the world over. 

What do I think about the scalability of the solution?

The solution is scalable. The technology allows for the scaling of different modules. Unlike SharePoint, the scalability is fine. There are different modules that can be scaled within the technology. 

We have plans to increase the usage. 

How are customer service and support?

Premium support is available and it is good. 

Which solution did I use previously and why did I switch?

Prior to the use of Micro Focus Content Manager we made use of SharePoint. We switched to the current solution since it provides a more mature process of records management. 

How was the initial setup?

The deployment took six months and our implementation strategy was that of a cloud-based service package.

What about the implementation team?

The implementation is handled by the partners.

We did everything on our own.

There are around five people responsible for deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

I would prefer not to address the frequency of our licensing requirements. 

The fees incurred are for the licensing and maintenance.

Which other solutions did I evaluate?

We also evaluated OpenText, but decided to go with Micro Focus Content Manager in the end. 

What other advice do I have?

The entire organization makes use of the solution and this is primarily done by those in charge of records management. 

The organization comprises 500 people. 

My advice to others is that they cannot go wrong with the solution. It is the stable and secure Content Manager product available. 

I rate Micro Focus Content Manager as a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Associate Data Engineer at a tech services company with 201-500 employees
Real User
Top 20Leaderboard
Organized and user-friendly with good stability
Pros and Cons
  • "Box is very user-friendly; more so than SharePoint."
  • "The UI should be faster. Sometimes it lags when switching between documents."

What is our primary use case?

We use Box for sharing content between devices. For example, if a call is received when we are out of the office, we can use Box to patch in and collect the data, off-site. For mobility purposes, It is better than SharePoint. 

Within our company, there are just over 50 employees using this solution.

We use it frequently for documentation transfer.

What is most valuable?

Box is very user-friendly; more so than SharePoint.

What needs improvement?

Sometimes, their website doesn't work properly. It could be improved with a better user interface.

The UI should be faster. Sometimes it lags when switching between documents. 

Sometimes it is compatible with our other devices, but sometimes it's only allocatable to use in the proper way. It's not really optimized for high compatibility with other devices.

For how long have I used the solution?

I have been using Box for six months.

What do I think about the stability of the solution?

The stability is good. I had never experienced any issues with it.

What do I think about the scalability of the solution?

We have a limited document size (no more than 50MB) so we don't have any scalability issues.

How are customer service and technical support?

Our team doesn't do maintenance, but they do provide some technical support.

I haven't personally contacted technical support. 

Which solution did I use previously and why did I switch?

We also use SharePoint. Overall, I prefer SharePoint over Box; but that's only because I am more familiar with SharePoint as I have used it longer than Box.

How was the initial setup?

Our clients use this solution. I have never been involved with the initial setup.

What's my experience with pricing, setup cost, and licensing?

I believe Box is cheaper than SharePoint.

What other advice do I have?

It's a good tool for everything. It's very similar to SharePoint.

I would recommend Box if you are going off-site to meet clients, for mobility purposes. If not, then I would suggest SharePoint.

On a scale from one to ten, I would give Box a rating of eight.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Enterprise Architect at a computer software company with 5,001-10,000 employees
Real User
Top 5Leaderboard
Secure document storage that is stable, has good support, and good search capabilities
Pros and Cons
  • "The most valuable features of this solution are the security, storage, and document search capability."
  • "An area that needs to improve is how to reduce storage space on the AWS site."

What is our primary use case?

Most of the solutions that we get are to be built on top of the platform. The platform can't be leveraged as it is. Most of the applications are customized applications that follow a particular life cycle workflow.

We build custom solutions on top of SharePoint, Documentum, and Adobe. We build applications for a lot of government organizations.

The content gets captured by a customized portal, which is written in Java, then the documents get generated via the Adobe and then get published and stored onto Documentum.

What is most valuable?

The most valuable features of this solution are the security, storage, and document search capability.

What needs improvement?

An area that needs to improve is how to reduce storage space on the AWS site. Also, scaling up is difficult and we need to look at how to scale a system. If the documents increase the application size, then we need to know how we take care of reducing the size as well as scaling up the application. 

In the next release, I would like to see more cooperating workflows, better integration with other systems, and RESTful services.

For how long have I used the solution?

I have been using Documentum for eight years.

What do I think about the stability of the solution?

This solution is stable and it is one of the best products that we have.

What do I think about the scalability of the solution?

This solution is scalable, but for large scale implementations, we would always prefer Documentum, rather than SharePoint.

Currently, we have over 25,000 simultaneous users and the total users are more than 40,000.

How are customer service and technical support?

The technical support is good.

How was the initial setup?

The initial setup was a bit difficult. After we read the documentation, the setup and configuration documents, and with the help of the videos, it was easier.

Initially, it took a lot of time to understand the architecture and planning the capacity.

It took a few days in total to deploy.

What other advice do I have?

I would always recommend this solution and rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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