ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 17.2% |
| OpsRamp | 14.0% |
| SCOM | 9.6% |
| Other | 59.2% |
| Type | Title | Date | |
|---|---|---|---|
| Category | Event Monitoring | Oct 3, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Oct 3, 2025 | Download |
| Comparison | ServiceNow IT Operations Management vs OpsRamp | Oct 3, 2025 | Download |
| Comparison | ServiceNow IT Operations Management vs IBM Tivoli NetCool OMNIbus | Oct 3, 2025 | Download |
| Comparison | ServiceNow IT Operations Management vs SCOM | Oct 3, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Zabbix | 4.2 | N/A | 95% | 107 interviewsAdd to research |
| Dynatrace | 4.4 | N/A | 95% | 350 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
| Company Size | Count |
|---|---|
| Small Business | 166 |
| Midsize Enterprise | 98 |
| Large Enterprise | 624 |
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
ServiceNow IT Operations Management was previously known as ServiceNow ITOM.
servicenow, TransAlta, NATS, Symantec
| Author info | Rating | Review Summary |
|---|---|---|
| Manager, Solution/Service Delivery at a tech services company with 51-200 employees | 3.5 | I find ServiceNow IT Operations Management feature-rich and seamless in upgrades, but it's costly for smaller organizations. Licensing for advanced features like Integration Hub is a barrier, and their partner strategy in my region isn’t very supportive. |
| Senior Consultant at a consultancy with 10,001+ employees | 4.0 | I am currently integrating LogicMonitor with ServiceNow IT Operations Management for IT event management and auto-ticketing. The platform's discovery and auto-ticketing features are valuable, though service mapping from end users needs improvement, and additional support resources would be helpful. |
| Business analyst at a financial services firm with 10,001+ employees | 4.5 | We use ServiceNow IT Operations Management for IT operations, including discovery, service mapping, certificate management, and event prediction. It's a powerful suite enhancing ITSM by automating processes and proactively resolving issues. Previously, we used BMC tools. |
| Account Manager at a consultancy with 11-50 employees | 4.5 | We use ServiceNow IT Operations Management to enhance IT infrastructure management, integrating Intune and SCCM seamlessly. While service mapping could improve, it significantly boosts efficiency and ROI compared to Ivanti, with valuable analytics and reduced staffing needs. |
| Chief Information Officer at a energy/utilities company with 201-500 employees | 4.0 | We use ServiceNow IT Operations Management to discover and manage network assets. Its efficient issue resolution is valuable, though the pricing is high and setup complex. We switched from Dell KACE for a more comprehensive ITSM solution. |
| ServiceNow Platform Development & Services Manager at GEA | 4.5 | I have worked with ServiceNow IT Operations Management for various functions like ITSM, HRST, and SecOps. It is user-friendly with excellent orchestration and automation capabilities, though its subscription model could use improvement. |
| Senior Business Analyst at State Goverment Organization | 4.0 | In my experience, ServiceNow IT Operations Management efficiently streamlined our IT operations with its intuitive user interface and user-level reporting features. However, it needs more user customization options to enhance usability without requiring extensive administrator involvement, currently hosted on Microsoft Azure. |
| Asset Manager for EUCOM at CACI International Inc. | 4.0 | We use ServiceNow IT Operations Management daily for configuration management, including procurement and asset management. The most valuable feature is the ability to create tailored reports and dashboards, but it needs mobile integration for asset scanning. |
