We performed a comparison between ServiceNow IT Operations Management and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a product that is familiar for a lot of users."
"The way this solution has helped us is that it improved our communication."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"I like the tool's discovery feature."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The scalability of ServiceNow is good."
"The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system."
"The performance and bandwidth are valuable features."
"The most valuable feature is that it provides network segregation for server monitoring."
"The level of discovery-based configuration that lets us auto-configure the monitoring for various systems is a valuable feature."
"The most valuable feature is service assurance."
"The pricing of the product is reasonable."
"SNMP monitoring, source discovery, and alert triggering are most valuable."
"The solution allows for good integration with other products."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The setup and deployment could be simplified, and the pricing could improve."
"There is room for improvement in the stability of ServiceNow."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"If you are new to using the solution, you will find the setup complex."
"Zabbix isn't very good at automation just yet."
"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."
"There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast."
"We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great."
"The user interface could be better."
"It could be more stable."
"There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting."
"Implementing Zabbix is difficult. I've deployed many solutions over the years, and Zabbix is the hardest to implement. You have to do some development to get it to work with IBM, Micro Focus, or HP products."
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ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 96 reviews. ServiceNow IT Operations Management is rated 8.2, while Zabbix is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Nagios Core. See our ServiceNow IT Operations Management vs. Zabbix report.
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