SCOM and ServiceNow IT Operations Management compete in the IT monitoring and management category, focusing on different strengths within enterprise environments. Based on the features and pricing analysis, ServiceNow ITOM appears to have the upper hand due to its comprehensive visibility across IT infrastructures, including cloud environments, despite its higher cost.
Features: SCOM is designed for monitoring Microsoft applications, utilizing deep integration with Windows, and offering a wide range of management packs for extensive customization. It includes powerful reporting capabilities for in-depth insights. On the other hand, ServiceNow IT Operations Management provides robust discovery and service mapping features, offering comprehensive visibility and control over IT infrastructure and cloud environments, simplifying complex landscapes through its service management functions.
Room for Improvement: SCOM is often criticized for its complex setup, high licensing fees, and limited capabilities in monitoring non-Microsoft systems, as well as requiring manual management pack configurations. ServiceNow IT Operations Management is seen as a high-cost option with challenges in automation, integrations, and discovery features, accompanied by a difficult configuration process that can be cumbersome for users.
Ease of Deployment and Customer Service: SCOM is typically deployed on-premises and integrates seamlessly with Microsoft environments, supported by reliable Microsoft Premier Support. ServiceNow IT Operations Management offers flexible deployment options, including hybrid and public cloud, with excellent customer and technical support, although managing complex scenarios can be daunting for some users.
Pricing and ROI: SCOM is part of the Microsoft System Center suite, which provides a competitive offering when bundled, though there are complexities in licensing. SCOM offers good ROI through comprehensive monitoring capabilities. ServiceNow IT Operations Management operates on a subscription model, with higher costs that are justified by its holistic service management capabilities, offering value by consolidating various IT operations onto one platform. The initial expense can be mitigated by the efficiencies gained through integration and centralized management.
It reduced staffing needs from four full-time staff to fewer due to automation.
They often treat issues in isolation, not considering how one problem might relate to another.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
It integrates with every single tool, even external tools.
ServiceNow ITOM scales very well to small and medium businesses.
SCOM is a bit unstable lately, primarily due to a lack of resources.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.
SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
There is room for improvement in service mapping within ServiceNow ITOM.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It assists me in detecting server downtime and delivers basic performance monitoring right out of the box.
SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.
SCOM Features
SCOM has many valuable key features. Some of the most useful ones include:
SCOM Benefits
There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.
A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”
PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”
Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”
A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”
A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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