We performed a comparison between SCOM and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have found the scalability capabilities to be okay."
"The ease of deployment, especially on Windows platforms, is valuable."
"The most valuable feature is the extensibility, as there are really no limits as to what you can do with it."
"SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"It's easy to use."
"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring."
"Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The way this solution has helped us is that it improved our communication."
"It is flexible. You can tune it, more or less, as you want."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"Has service mapping, impact management, metric intelligence and health of analytics."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It helps streamline management and processes."
"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."
"Third-party tools have had to be created to make SCOM management pack creation more efficient and effective. However, this weighs down the application as it just adds a resource requirement, which is ballooning the size of the necessary storage and all that for essentially substandard components."
"The solution should have more tools for monitoring the cloud engine versus on-premise."
"The initial setup should be easier to complete."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
"I would like to see better support for monitoring Unix-based systems."
"The solution should be more user-friendly and offer a better user interface."
"In a future release, they should add email notification alerts."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The setup and deployment could be simplified, and the pricing could improve."
"If you are new to using the solution, you will find the setup complex."
"There is room for improvement in the stability of ServiceNow."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
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SCOM is ranked 3rd in Event Monitoring with 77 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. SCOM is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". SCOM is most compared with Zabbix, Dynatrace, Datadog, AppDynamics and WhatsUp Gold, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Splunk Infrastructure Monitoring. See our SCOM vs. ServiceNow IT Operations Management report.
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