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Have you successfully migrated from a best-of-breed enterprise management/monitoring & automation/orchestration platform to the ServiceNow framework?

Michael Stollery - PeerSpot reviewer
Enterprise Management/Monitoring and Automation/Orchestration Architect and Senior Systems Engineer at Wipro Limited

Hi community,

Obviously, when moving from a "best-of-breed" solution to a single-vendor ecosystem, such as ServiceNow CMDB, ITOM, Automation/Orchestration, something will be lost. 

However, assuming the threshold of success is 80% (of the best-of-breed enterprise management/monitoring and automation/orchestration platform, tool-agnostic...), has anyone successfully accomplished this goal? 

And even so, how pleased were the administrators, users, and the overall environment, regarding the end result (both technically and total cost of ownership)? 


PeerSpot user
12 Answers

BorisVishnevsky - PeerSpot reviewer
Top 5LeaderboardReal User

Hi @Michael Stollery

​Difficult to answer w/o knowing what Business Outcomes (Value) are you looking to realize. 

It is NOT as much about migrating from A to B, but more about what incremental or differentiating value are you looking to realize and in what time frame? 

David Collier - PeerSpot reviewerDavid Collier
Top 5LeaderboardReseller

@BorisVishnevsky Hi Boris, I'm late to this party but just to add to your response (which I largely agree with) the business outcomes deserve a close look.
Just about every solution "does the basics". Also, just about every solution has it's feature differentiators.
However, it is also fair to say that I have seen a fair number of solutions that were sold on the basis of a "unique feature" and then that feature is not actually used. Customers are paying for features they don't use.
The OP said "the threshold of success being 80%" seems to me like a feature-to-feature comparison.
I think the measure of success should consider much more than just a simple comparison. This is where your business outcomes and value measures are vital.
If I can do 100% of things I must do now at 20% of the cost - that's value.
If I can also do 100% of the things I need to do i the future at 20% of the cost - that's value.
If I can use the new product to do things I don't do - that's not value, that's sales talk.

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