Try our new research platform with insights from 80,000+ expert users
2022-04-02T19:13:00Z

Have you successfully migrated from a best-of-breed enterprise management/monitoring & automation/orchestration platform to the ServiceNow framework?

Michael Stollery - PeerSpot reviewer
  • 2
  • 20
PeerSpot user
1

1 Answer

BV
Real User
Top 10Leaderboard
2022-04-13T20:16:36Z
Apr 13, 2022
DC
Reseller
Aug 3, 2022

@BorisVishnevsky Hi Boris, I'm late to this party but just to add to your response (which I largely agree with) the business outcomes deserve a close look.
Just about every solution "does the basics". Also, just about every solution has it's feature differentiators.
However, it is also fair to say that I have seen a fair number of solutions that were sold on the basis of a "unique feature" and then that feature is not actually used. Customers are paying for features they don't use.
The OP said "the threshold of success being 80%" seems to me like a feature-to-feature comparison.
I think the measure of success should consider much more than just a simple comparison. This is where your business outcomes and value measures are vital.
If I can do 100% of things I must do now at 20% of the cost - that's value.
If I can also do 100% of the things I need to do i the future at 20% of the cost - that's value.
If I can use the new product to do things I don't do - that's not value, that's sales talk.

PeerSpot user
Find out what your peers are saying about ServiceNow, BMC, IBM and others in Event Monitoring. Updated: April 2025.
851,371 professionals have used our research since 2012.
Product comparison that may be of interest to you
Event Monitoring
Event Monitoring offers organizations real-time insights into their IT environments, enhancing the ability to detect and respond to incidents promptly. It plays a crucial role in ensuring system reliability and performance optimization.This solution enables businesses to track and analyze events across IT systems, enhancing security and operational efficiency. Equipped with logging capabilities, Event Monitoring helps in identifying anomalies and potential threats. Users often highlight its...
Download Event Monitoring ReportRead more

Related Q&As