2022-04-02T19:13:00Z

Have you successfully migrated from a best-of-breed enterprise management/monitoring & automation/orchestration platform to the ServiceNow framework?

Michael Stollery - PeerSpot reviewer
  • 2
  • 120
PeerSpot user
1

1 Answer

BV
Real User
Top 10
2022-04-13T20:16:36Z
Apr 13, 2022

Hi @Michael Stollery


​Difficult to answer w/o knowing what Business Outcomes (Value) are you looking to realize. 


It is NOT as much about migrating from A to B, but more about what incremental or differentiating value are you looking to realize and in what time frame? 

DC
Reseller
Top 5Leaderboard
Aug 3, 2022

@BorisVishnevsky Hi Boris, I'm late to this party but just to add to your response (which I largely agree with) the business outcomes deserve a close look.
Just about every solution "does the basics". Also, just about every solution has it's feature differentiators.
However, it is also fair to say that I have seen a fair number of solutions that were sold on the basis of a "unique feature" and then that feature is not actually used. Customers are paying for features they don't use.
The OP said "the threshold of success being 80%" seems to me like a feature-to-feature comparison.
I think the measure of success should consider much more than just a simple comparison. This is where your business outcomes and value measures are vital.
If I can do 100% of things I must do now at 20% of the cost - that's value.
If I can also do 100% of the things I need to do i the future at 20% of the cost - that's value.
If I can use the new product to do things I don't do - that's not value, that's sales talk.

PeerSpot user
Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring. Updated: November 2023.
746,635 professionals have used our research since 2012.
Product comparison that may be of interest to you
IT Infrastructure Monitoring
IT infrastructure encompasses all of the components necessary for the operation as well as the management of enterprise information technology (IT) services and environments. 
Download IT Infrastructure Monitoring ReportRead more

Related Q&As