PRTG Network Monitor and ServiceNow IT Operations Management are prominent competitors in the network monitoring and IT operations management categories, targeting different business sizes and needs. ServiceNow IT Operations Management may have the upper hand for large enterprises with its comprehensive features despite the higher cost.
Features: PRTG Network Monitor stands out with its rapid deployment, cost-effectiveness, and ability to integrate easily with existing infrastructure. It provides extensive network monitoring capabilities and customization options. ServiceNow IT Operations Management offers discovery, service mapping, and orchestration, making it suitable for large enterprises looking for an all-in-one service management tool.
Room for Improvement: PRTG Network Monitor could improve its map design flexibility, graphical interfaces, and custom reporting capabilities. Additionally, updating its support for newer technologies and enhancing the mobile app performance would be beneficial. ServiceNow IT Operations Management is perceived as expensive, and enhancing integration, discovery functionalities, and AI capabilities while simplifying customization could improve its appeal.
Ease of Deployment and Customer Service: PRTG Network Monitor is known for its easy setup, although its predominantly email-based support has varied feedback regarding response times. ServiceNow IT Operations Management, while offering hybrid deployment options, can be complex to set up and is considered costly for smaller businesses. PRTG is generally more user-friendly, while ServiceNow provides extensive enterprise-level functionalities.
Pricing and ROI: PRTG Network Monitor's perpetual licensing model and free sensor options make it cost-effective, though small businesses might find sensor limitations restrictive. ServiceNow IT Operations Management operates on a subscription model that might not always be cost-competitive but justifies its pricing with a comprehensive enterprise solution. PRTG provides clear ROI through monitoring efficiency savings, while ServiceNow's ROI is achieved through its holistic service management suited for large-scale operations.
It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
I have seen a return on investment with PRTG Network Monitor as it has saved a lot of time, and its monitoring has reduced manpower requirements, which has been helpful.
It reduced staffing needs from four full-time staff to fewer due to automation.
The setup process is well-documented, making it easy to deploy.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
We are getting solutions on time, and they are very helpful.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
On a scale of one to ten, scalability is rated as 9.5.
PRTG Network Monitor has the ability to scale and add new devices.
You can install them in each network, even if they are not connected, and it works.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
We haven't needed vendor support for the last three years, which demonstrates the product's stability.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
ServiceNow IT Operations Management is not very affordable for SMB customers.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
Pricing is by the number of devices, not by sensor.
The prices are very high for PRTG Network Monitor.
It's not too high, nor too low, but it's reasonable.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems.
These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
| Product | Market Share (%) |
|---|---|
| PRTG Network Monitor | 4.4% |
| ServiceNow IT Operations Management | 2.1% |
| Other | 93.5% |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 18 |
| Large Enterprise | 40 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
