PRTG Network Monitor and ServiceNow IT Operations Management compete in the network and IT operations management category. PRTG Network Monitor seems to have the upper hand for small-to-medium businesses due to its ease of use and cost-effectiveness, while ServiceNow IT Operations Management is favored by larger enterprises for its comprehensive suite of features despite its higher cost.
Features: PRTG Network Monitor stands out for its rapid deployment, scalability, and cost-effectiveness, offering straightforward setup, including alarms and out-of-the-box monitoring checks. It is compatible with diverse infrastructures and provides a reliable network monitoring solution. ServiceNow IT Operations Management is known for its comprehensive suite with advanced discovery, service mapping, and integration features supporting enterprise-level environments, integrating seamlessly with other ServiceNow solutions, and managing complex IT environments efficiently.
Room for Improvement: PRTG Network Monitor could improve its reporting, map designing, and application monitoring. Users seek better third-party integration and expanded sensor capabilities, alongside enhancements in its desktop app. ServiceNow IT Operations Management faces challenges with a high price and complexity in deployment and integration. Simplified service mapping, better AI integrations, and broader asset coverage in discovery features are desired improvements.
Ease of Deployment and Customer Service: PRTG Network Monitor is appreciated for its straightforward deployment and flexible licensing, though technical support can be inconsistent, being mainly email-based. It works well for on-premises installations. ServiceNow IT Operations Management, though complex to deploy, supports cloud and on-premises setups and offers efficient customer service with swift support through ticket systems and excellent regional availability.
Pricing and ROI: PRTG Network Monitor is generally affordable, particularly appealing to small-to-medium-sized businesses, but accumulated costs can rise in larger deployments. Its simplicity offers a good return on investment. ServiceNow IT Operations Management, though higher in cost, provides a comprehensive and integrated solution aligning with enterprise needs, offering a cost-efficient approach in the long run despite being challenging for smaller businesses due to its premium pricing.
It reduced staffing needs from four full-time staff to fewer due to automation.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
The setup process is well-documented, making it easy to deploy.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
On a scale of one to ten, scalability is rated as 9.5.
You can install them in each network, even if they are not connected, and it works.
PRTG Network Monitor has the ability to scale and add new devices.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.
They previously had a perpetual model, which meant that you bought a license and if you missed the end of the time, it still worked; you just lost the possibility of some upgrades.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
There is room for improvement in service mapping within ServiceNow ITOM.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
It's not too high, nor too low, but it's reasonable.
The prices are very high for PRTG Network Monitor.
Pricing is by the number of devices, not by sensor.
ServiceNow's pricing is expensive.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor is easy to set up. Within a few minutes, it is operational.
It is advantageous because it can be deployed on-premises.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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