We performed a comparison between PRTG Network Monitor and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Stable solution for monitoring networks and bandwidth, with multiple functions and features such as NetFlow Collector, graphical monitoring, etc."
"It gives me a live view of the traffic on the WAN."
"It has made our infrastructure more reliable."
"The real-time monitoring and alerting are its most valuable features."
"Nice product with an easy interface to use and a large variety of sensors."
"It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing."
"We can see trends for a lot of different things, such as hard drive space and bandwidth usage. We can see and plan for the future by knowing, "We're sort of at 75% capacity now. In three months time, we know we're going to be up to 90%,so we need to plan ahead for it, getting upgrades booked in place." Since things like this take time and effort, it's handy to see trends into the future of where our company is going."
"The initial setup is pretty easy."
"The solution is very capable and user friendly."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The way this solution has helped us is that it improved our communication."
"ServiceNow IT Operations Management is a stable product."
"It's easy to set up."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The icons on PRTG's network diagram are hard to find. For example, finding the icons for firewalls and servers is difficult, so we're struggling to create the network topology."
"We need something that is more predictive. We would prefer if it wasn't a solution that was corrective and instead offered predictive insights so that we can handle problems before they even occur."
"There's always room for improvement. The high availability feature is good, but it's an area that PRTG could marginally improve. For example, in PRTG, both servers have a different IP, but it would make things a lot easier if they were bound by a single IP."
"It would be nice if it gave us alerts via Gmail or SMS message."
"The automation should be improved."
"The solution could be better and faster when it comes to performance."
"I've encountered a challenge in my functions, particularly in adding and printing."
"I would like the ability to monitor Cisco IRS devices."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"If you are new to using the solution, you will find the setup complex."
"The initial setup phase was hard and could be made easier."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The setup and deployment could be simplified, and the pricing could improve."
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PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 96 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. PRTG Network Monitor is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our PRTG Network Monitor vs. ServiceNow IT Operations Management report.
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