We performed a comparison between Dynatrace and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the beautiful UI."
"Dynatrace is heavily automated which is a big advantage. You don't have to configure a lot, it installs and it runs straight away. There's direct return on investment and you can focus on more interesting stuff than always have to configure and change the configurations. Issues or problems in detection is also fully automated, which is great."
"With PurePath, I am able to find the root cause of the error or bug existing in our system."
"We are using it on most of our platforms, which are on a big scale and across the globe."
"It used to take a lot of time to troubleshoot. Now, we can actually see the logs anytime we want. I can just find the problem. It has improved performance from a time perspective."
"It is our main SaaS monitoring and alerting solution, and it allows us to identify many problems that we would miss if we did not have a comprehensive monitoring solution."
"Easy to install and start using it."
"Provides one consolidated view on application performance."
"Their Event Management is very good."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It's easy to set up."
"I am impressed with the tool's ability to track information in an easy way."
"Cloud monitoring is insufficient. We would prefer Dynatrace to make more partnerships with major cloud applications like Salesforce, C4C, etc."
"There is a limitation on timeframe. Now, if you look at the dashboard, it will state five minutes, then 15 minutes, then one hour, then six hours, and finally 24 hours. I would like them to provide a set of options defining the business hour."
"Make the Web UI more robust. Last time I used the web interface, it was still pretty crude."
"Scalability has improved quite a bit from the beginning."
"For AppMon, there is always room for improvement: charting, dashboarding, and user management."
"I would also like to see it baselining more metrics out-of-the-box. We have a lot of rich data, but if someone says, "Well how did that look last week?" If you're looking at a problem and you see, for example, a long SQL statement, is that the root cause, or is it always slow. it's difficult to get historical data."
"It would be nice to get the AI piece into AppMon."
"The user interface for the management functions is not particularly intuitive for even the most common features."
"The security policies could be increased."
"The product needs to add a workflow insight tool."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The setup and deployment could be simplified, and the pricing could improve."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"There is room for improvement in the stability of ServiceNow."
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Dynatrace is ranked 2nd in AIOps with 340 reviews while ServiceNow IT Operations Management is ranked 4th in AIOps with 34 reviews. Dynatrace is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and HPE OneView. See our Dynatrace vs. ServiceNow IT Operations Management report.
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