Splunk Observability Cloud and ServiceNow IT Operations Management compete in the IT monitoring and service management categories. Splunk stands out with its advanced log management and data handling capabilities, while ServiceNow's service integration provides a competitive edge for enterprise needs.
Features: Splunk Observability Cloud offers impressive log management solutions, seamless data integration, and customizable dashboards. Splunk also provides effective application performance insights and manages large data volumes efficiently. ServiceNow IT Operations Management excels with its discovery, service mapping, and operational intelligence features, which cater well to enterprise IT operations. Both platforms showcase robust features, but ServiceNow’s service integration is particularly notable.
Room for Improvement: Splunk users suggest improvements in cost-effectiveness, scalability, and enhanced security integrations. Users also recommend more automation and improved documentation for ease of use. ServiceNow faces challenges with its high cost and complex setup process, with users calling for better integrations with non-IP devices and cloud services. Pricing models and integration shortcomings are common concerns for both platforms.
Ease of Deployment and Customer Service: Both Splunk and ServiceNow support deployment across hybrid environments. Splunk is appreciated for its observability capabilities but may require technical expertise during setup. Splunk's customer service is prompt, although delays are reported. ServiceNow offers versatile deployment but involves a complex initial setup, often needing external assistance. Its support is reliable, though the deployment process is more comprehensive than Splunk's.
Pricing and ROI: Splunk is seen as costly, particularly due to its data volume-based licensing, but its reliable performance offers significant ROI. ServiceNow is also expensive, especially for smaller enterprises, but enterprise users find its extensive features and ROI justifies the cost. Both platforms provide substantial returns, but ServiceNow’s pricing model poses challenges for smaller businesses.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
Problem resolution typically takes between two and five days, which isn't very helpful.
They did not have a clear answer.
If any issues arise, we can raise a vendor case, and resolutions are provided in a timely and accurate manner.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
We've used the solution across more than 250 people, including engineers.
I would rate its scalability an eight out of ten.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
We rarely have problems accessing the dashboard or the page.
I would rate its stability a nine out of ten.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
There is room for improvement in service mapping within ServiceNow ITOM.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
It would be beneficial if server details could be retrieved directly in synthetic monitoring.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It appears to be expensive compared to competitors.
Splunk Observability Cloud is expensive.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
It offers unified visibility for logs, metrics, and traces.
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
Splunk APM provides a holistic view of the application.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
Splunk Observability Cloud combines log search, data integration, and dashboards for seamless monitoring, enhancing infrastructure visibility and security. Its cloud integration and scalability support diverse environments, improving operational efficiency.
Splunk Observability Cloud offers comprehensive monitoring tools with user-friendly interfaces, enabling end-to-end infrastructure visibility. Its real-time alerting and predictive capabilities enhance security monitoring, while centralized dashboards provide cross-platform visibility. Users benefit from fast data integration and extensive insights into application performance. Despite its advantages, improvements could be made in integration with other tools, data reliability, scalability, and cost management. Users face challenges in configuration complexity and require better automation and endpoint protection features. Enhancing AI integration, alerts, and adaptation for high-throughput services could further improve usability.
What are the key features of Splunk Observability Cloud?In industries like finance and healthcare, Splunk Observability Cloud is implemented for application performance monitoring and infrastructure metrics. Its ability to track incidents and analyze machine data benefits network infrastructure, while distributed tracing and log analysis aid in tackling security threats. Organizations often integrate it for compliance and auditing purposes, enhancing visibility into network traffic and optimizing performance.
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