We performed a comparison between ServiceNow IT Operations Management and VMware Aria Automation based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I am impressed with the tool's ability to track information in an easy way."
"The way this solution has helped us is that it improved our communication."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"Provides everything in one solution."
"It helps streamline management and processes."
"It's much more stable than the highest available variant."
"vRA provides that single pane of glass for our cloud tenants to deploy, monitor, access, and manage their VMs/guest operating systems."
"We have also found it to be intuitive and user-friendly. It's something that, because it has the workflows that are very easily graphed out - you can follow what it's doing, it's very picturesque, you can see what it's doing easily - it's something that you can hand over to a user who is not familiar with it and they can wrap their brain around it pretty quickly."
"It allows some of the tenants to self-provision their machines, so they don't have to wait for us to create the machine for them."
"Aria Automation gives you the flexibility to deploy tenants with customized blueprints for permissions and policies. Version 7.8 consisted of multiple products, so you had to deploy a lot of virtual machines on one of the servers. Starting from 8.6, VMware consolidated all the components into one Linux appliance. This allows the option to use vRA or DevOps capabilities."
"Before it would take months to deploy a VM, now, with this solution, we can deploy many VMs in one hour. We can do a stack of them with Mediaware."
"I find the system to be intuitive and user-friendly. In general, I'm quite happy with the entire setup. Once you configure the system, navigating the portal is pretty simple. They use a lot of the vSphere UI interface structure so it's intuitive, especially if you have used anything vSphere-related before."
"value; It has provided my development team a pure self-service portal. We deploy thousands of machines and reclaim. So, their time to business, and their time to market has been improved exponentially."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"If you are new to using the solution, you will find the setup complex."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The product needs to add a workflow insight tool."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"I don't find it to be user-friendly or intuitive because, in my case, when I have to deploy SAP systems, I need to jump between the vRA, the vRO, and the actual vCenter itself. I need to go back and forth to do different things... I wish they could make it just one application, just vRA, that does all that. There might be a way to do it but I haven't figured out how to do it yet."
"Most of the time the upgrade experience has been good but sometimes things break after upgrading. For example, some API codes stopped working."
"The initial setup is complex. There are too many components to integrate, especially when we integrated with different storage types and backup vendors. All the integration made it more complex."
"The deployment mechanisms for the initial deployment of the product line lacks the appropriate documentation to give someone who's never used it before... There might be cases where someone wants to go to the website, go to the doc section, and do a step-by-step on how to deploy it. That's really not as brushed-up as other documents I've seen that they have. That would definitely be an improvement on their end."
"It's not a smooth upgrade process. For a DTA environment, which is very simple, it is a smooth process, but for our production environment, which is quite enhanced and has a lot of dependencies, it's not easy at all, and it results in a lot of errors... It takes a lot of retries to upgrade which ends up being costly."
"vRO can get out of sync with vRA. We've run into every once in a while."
"The upgrade experience is horrible. It's not straightforward, there are a lot of failures, a lot of support interactions. It's not something that we are able to pull off ourselves. I've been with vRA since it was termed vCSA. We've gone through multiple rounds, and it has never been easy."
"Maintaining the product requires effort and a good understanding of the environment, including how to set up the codes and other configurations. Pricing needs to be improved to improve the customer penetration."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 132 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and vCenter Orchestrator. See our ServiceNow IT Operations Management vs. VMware Aria Automation report.
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