ServiceNow IT Operations Management vs VMware Aria Automation comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ServiceNow IT Operations Management and VMware Aria Automation based on real PeerSpot user reviews.

Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ServiceNow IT Operations Management vs. VMware Aria Automation Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I am impressed with the tool's ability to track information in an easy way.""The way this solution has helped us is that it improved our communication.""I like the tool's CMBD connection with Discovery. The solution is also flexible.""The most valuable features of the solution are discovery, cloud governance, event management, and service mapping.""The dashboard maintenance is very good, and the tool doesn't get stuck.""The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly.""Provides everything in one solution.""It helps streamline management and processes."

More ServiceNow IT Operations Management Pros →

"It's much more stable than the highest available variant.""vRA provides that single pane of glass for our cloud tenants to deploy, monitor, access, and manage their VMs/guest operating systems.""We have also found it to be intuitive and user-friendly. It's something that, because it has the workflows that are very easily graphed out - you can follow what it's doing, it's very picturesque, you can see what it's doing easily - it's something that you can hand over to a user who is not familiar with it and they can wrap their brain around it pretty quickly.""It allows some of the tenants to self-provision their machines, so they don't have to wait for us to create the machine for them.""Aria Automation gives you the flexibility to deploy tenants with customized blueprints for permissions and policies. Version 7.8 consisted of multiple products, so you had to deploy a lot of virtual machines on one of the servers. Starting from 8.6, VMware consolidated all the components into one Linux appliance. This allows the option to use vRA or DevOps capabilities.""Before it would take months to deploy a VM, now, with this solution, we can deploy many VMs in one hour. We can do a stack of them with Mediaware.""I find the system to be intuitive and user-friendly. In general, I'm quite happy with the entire setup. Once you configure the system, navigating the portal is pretty simple. They use a lot of the vSphere UI interface structure so it's intuitive, especially if you have used anything vSphere-related before.""value; It has provided my development team a pure self-service portal. We deploy thousands of machines and reclaim. So, their time to business, and their time to market has been improved exponentially."

More VMware Aria Automation Pros →

Cons
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended.""If you are new to using the solution, you will find the setup complex.""Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization.""The product needs to add a workflow insight tool.""The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually.""There is a slower learning curve associated with the tool's scripting part. It is also not cheap.""The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster.""The out-of-the-box reporting feature is not as user friendly as other tools."

More ServiceNow IT Operations Management Cons →

"I don't find it to be user-friendly or intuitive because, in my case, when I have to deploy SAP systems, I need to jump between the vRA, the vRO, and the actual vCenter itself. I need to go back and forth to do different things... I wish they could make it just one application, just vRA, that does all that. There might be a way to do it but I haven't figured out how to do it yet.""Most of the time the upgrade experience has been good but sometimes things break after upgrading. For example, some API codes stopped working.""The initial setup is complex. There are too many components to integrate, especially when we integrated with different storage types and backup vendors. All the integration made it more complex.""The deployment mechanisms for the initial deployment of the product line lacks the appropriate documentation to give someone who's never used it before... There might be cases where someone wants to go to the website, go to the doc section, and do a step-by-step on how to deploy it. That's really not as brushed-up as other documents I've seen that they have. That would definitely be an improvement on their end.""It's not a smooth upgrade process. For a DTA environment, which is very simple, it is a smooth process, but for our production environment, which is quite enhanced and has a lot of dependencies, it's not easy at all, and it results in a lot of errors... It takes a lot of retries to upgrade which ends up being costly.""vRO can get out of sync with vRA. We've run into every once in a while.""The upgrade experience is horrible. It's not straightforward, there are a lot of failures, a lot of support interactions. It's not something that we are able to pull off ourselves. I've been with vRA since it was termed vCSA. We've gone through multiple rounds, and it has never been easy.""Maintaining the product requires effort and a good understanding of the environment, including how to set up the codes and other configurations. Pricing needs to be improved to improve the customer penetration."

More VMware Aria Automation Cons →

Pricing and Cost Advice
  • "The pricing is high and may be excluding the small to medium-sized enterprise businesses."
  • "It has different subscription models."
  • "There are additional costs, you have to pay more for everything."
  • "The price of ServiceNow IT Operations Management is expensive."
  • "It is expensive. It is around 10 Euros per server per month."
  • "This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
  • "The solution offers yearly licenses and a subscription model for add-on features."
  • "My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
  • More ServiceNow IT Operations Management Pricing and Cost Advice →

  • "From the customer perspective, the value was worth it."
  • "I'm very interested in the integration with Puppet. However, my organization doesn't have the funding for something like Puppet right now. If VMware would integrate that feature set (Puppet) into vRA. That would be very awesome."
  • "Better pricing is always handy, but I feel it's at the right price point."
  • "We have seen significant ROI. We used to have physical servers, it took 90 days to get a server, order it, buy it, and get it in. We have it down to 10 minutes, building a server with virtualization, and now that's too slow. So, we let the customer do it at their speed. Therefore, it is pretty much up in a couple of minutes and they have a server."
  • "The solution has helped to increase infrastructure, agility, speed, and provisioning in the time to market."
  • "There is confusion between licensing levels. There are three different licensed versions of vRealize Automation, and there are different things which can happen in each of them."
  • "vRealize automation really should be a front door to the whole VMware suite of products."
  • "As far as value is concerned, it has been essential to our environment. We have been able to deploy VMs quickly and the developers have their own sandbox, so they can spin up and destroy VMs at their own will."
  • More VMware Aria Automation Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.
    765,234 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
    Top Answer:It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization. The standard version offers numerous ready-to-use automation options and is… more »
    Top Answer:The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database.
    Top Answer:vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything you need from the software interface. It provides complete visibility over… more »
    Top Answer:When it comes to VMware Aria Automation, you have three choices for free runs Hands-on Lab (HOL) Advanced lab A free trial I cannot describe in detail the second and third options as my company… more »
    Top Answer:I was looking at VMware Aria Automation case studies recently and I got the impression that three main kinds of companies were using it most often Social organizations Financial institutions and… more »
    Ranking
    9th
    out of 75 in Cloud Management
    Views
    1,317
    Comparisons
    990
    Reviews
    29
    Average Words per Review
    453
    Rating
    8.3
    1st
    out of 75 in Cloud Management
    Views
    8,994
    Comparisons
    5,286
    Reviews
    14
    Average Words per Review
    609
    Rating
    7.9
    Comparisons
    Also Known As
    ServiceNow ITOM
    VMware vRealize Automation, vRA, VMware DynamicOps Cloud Suite
    Learn More
    Overview

    ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

    ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

    ServiceNow IT Operations Management Features

    • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

    • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

    • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

    ServiceNow IT Operations Management Benefits

    • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
    • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
    • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
    • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

    ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

    Reviews from Real Users

    “With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

    “It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

    VMware Aria Automation is a cloud management tool that allows companies to simplify their cloud experience through a modern automation platform. The solution is designed to deliver self-service clouds, multi-cloud automation with governance, and DevOps-based security and infrastructure management. It helps organizations improve IT agility, efficiency, and productivity through its various features. 

    VMware Aria Automation has multiple use cases that include the following:

    • Self-service multi-cloud: VMware Aria Automation can be used to deliver consistent self-service consumption. Another use case in this area is for delivering infrastructure across VMware Clouds as well as public clouds.

    • Multi-cloud governance: The solution can be used to manage cost, performance, networking, configuration, and security at scale for multi-cloud environments. VMware Aria Automation offers all this with an everything-as-code approach.

    • DevOps for infrastructure: Through VMware Aria Automation, companies can enable a powerful infrastructure as code platform with support for iterative development and infrastructure pipelining.

    • Kubernetes automation: Users can utilize VMware Aria Automation to automate the management of Kubernetes clusters and namespaces with support for vSphere with Tanzu.

    • Security operations: VMware Aria Automation facilitates event-driven automation to deliver full-service IT system compliance enforcement and vulnerability remediation.

    VMware Aria Automation Features

    VMware Aria Automation has various features that allow users to easily perform operations. Some of the solution's capacities include:

    • VMware Cloud agnostic template: This feature allows organizations to use a single cloud template to deploy with Infrastructure as a Code. Deployment options include VMware Cloud as well as major public cloud platforms such as Amazon AWS, Microsoft Azure, Google Cloud, and more.

    • Extensibility and customization: This VMware Aria Automation feature allows users to get full extensibility and customization. This can be achieved through Aria Automation Orchestrator, Action-Based Extensibility (ABX), and built-in integrations with common third-party tools.

    • Self-service multi-cloud: This feature enables users to request and provision infrastructure resources. It can be done across clouds using a unified and consistent Infrastructure as a Service (IaaS) consumption layer, idempotent REST API, and self-service catalog.

    • Centralized policies and governance: VMware Aria Automation offers a feature for users to manage multiple clouds with templatized cloud and policy definition, automated remediation, and cloud environment visibility.

    • Configuration management: Through this feature of the product, day 1 and 2 control can be achieved for virtualized and cloud environments. This can be done with intuitive configuration automation, compliance enforcement, and vulnerability remediation.

    • Infrastructure pipelining: Through this feature, organizations can access user-friendly release automation pipelines. They can be specifically tailored for CI/CD in infrastructure use cases.

    VMware Aria Automation Benefits

    VMware Aria Automation offers its users various benefits. Some of the biggest advantages that the solution brings to companies that utilize it include:

    • VMware Aria Automation provides faster time to market for companies through offloading manual tasks with advanced workflows and agile templating.

    • The solution offers high levels of security and control.

    • This product is suitable for beginners, as it offers a self-service consumption experience for users.

    • VMware Aria Automation accelerates innovation through Infrastructure as Code and DevOps principles.

    • The product provides users with flexibility, as it is compatible with the most popular public cloud solutions.

    • The solution offers fast deployment because of all natively integrated functions.

    Reviews from Real Users

    Awais J., CTO/CEO at a tech services company, likes VMware Aria Automation because it saves a lot of time, provides more visibility, and has extensive automation capabilities.

    An IT consultant at a government rates VMware Aria Automation highly because the product gives you flexibility to analyze and consume resources.

    Sample Customers
    servicenow, TransAlta, NATS, Symantec
    Rent-a-Center, Amway, Vistra Energy, Liberty Mutual
    Top Industries
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm25%
    Consumer Goods Company8%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Manufacturing Company10%
    Energy/Utilities Company9%
    REVIEWERS
    Financial Services Firm18%
    Healthcare Company15%
    Comms Service Provider11%
    Government9%
    VISITORS READING REVIEWS
    Financial Services Firm15%
    Computer Software Company14%
    Government9%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business27%
    Midsize Enterprise12%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise11%
    Large Enterprise74%
    REVIEWERS
    Small Business13%
    Midsize Enterprise9%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise69%
    Buyer's Guide
    ServiceNow IT Operations Management vs. VMware Aria Automation
    March 2024
    Find out what your peers are saying about ServiceNow IT Operations Management vs. VMware Aria Automation and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 132 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and vCenter Orchestrator. See our ServiceNow IT Operations Management vs. VMware Aria Automation report.

    See our list of best Cloud Management vendors.

    We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.