We performed a comparison between ServiceNow IT Operations Management and SolarWinds NPM based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"Provides everything in one solution."
"It is flexible. You can tune it, more or less, as you want."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"ServiceNow IT Operations Management is a stable product."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"This has helped us to monitor the availability of our routers, switches, servers, and virtual environments."
"Reporting tools are a great feature along with the ability to create customized reports for you"
"Their support team is efficient, and it is easy to set up."
"The connectivity of the solution is very good."
"The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
"It gives us a map of the network setup and one console to see the entire network."
"There are a lot of options for customization of the dashboard, alerts, and reports."
"It's a very good tool and a very stable tool."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"There is room for improvement in the stability of ServiceNow."
"The pricing is high."
"The tool can be improved by including more detailed information to assist new users."
"I would like more manual issues to have automated report-facing options."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"I advise others not to customize a lot while using the solution."
"They have had a rather large security breach in the past. It's cost some companies customers."
"We'd like to see a bit more automation in the future."
"The solution needs to integrate with additional SDN technologies that are part of the hyper market."
"The SolarWinds notification and alerting configuration could be simplified as it would be easier to find if it was within the NPM web application instead of in a separate client application."
"SolarWinds NPM needs to increase its elements. One polling engine can only support 10,000 elements then it becomes slow. There are limitations even if you have the full SLX version license."
"The reporting is good, but I want it to be a little easier when creating custom reports. The reports are all on the website now, but it takes some know how to get some to display the way you would like."
"The evaluation time for the product is too short especially for large corporations."
"The scalability can be better."
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ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 147 reviews. ServiceNow IT Operations Management is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and LogicMonitor. See our ServiceNow IT Operations Management vs. SolarWinds NPM report.
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