We performed a comparison between Elastic Observability and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has always been a stable solution."
"Elastic APM has plenty of features, such as the Elastic server for Kibana and many additional plugins. It's a comprehensive tool when used as a logging platform."
"Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning over a month from multiple data sources can be completed within seconds."
"It's easy to deploy, and it's very flexible."
"Good design and easy to use once implemented."
"Machine learning is the most valuable feature of this solution."
"The Elastic User Interface framework lets us do custom development when needed. You need to have some Javascript knowledge. We need that knowledge to develop new custom tests."
"For full stack observability, Elastic is the best tool compared with any other tool ."
"The way this solution has helped us is that it improved our communication."
"It is easy to use and simple to learn."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"ServiceNow IT Operations Management is a stable product."
"There is room for improvement regarding its APM capabilities."
"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."
"They need more skills in the market. There are not enough skills in the market. It is not pervasive enough on the market, in my opinion. In other words, there isn't a big enough user base."
"The cost must be made more transparent."
"In the future, Elastic APM needs a portfolio iTool. They can provide an easy way to develop the custom UI for Kibana."
"Elastic APM's visualization is not that great compared to other tools. It's number of metrics is very low."
"There's a steep learning curve if you've never used this solution before."
"More web features could be added to the product."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The initial setup phase was hard and could be made easier."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The product needs to add a workflow insight tool."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
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Elastic Observability is ranked 10th in IT Infrastructure Monitoring with 22 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. Elastic Observability is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Elastic Observability is most compared with Dynatrace, New Relic, AppDynamics, Sentry and Splunk ITSI (IT Service Intelligence), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and SCOM. See our Elastic Observability vs. ServiceNow IT Operations Management report.
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