Has service mapping, impact management, metric intelligence and health of analytics.
ServiceNow IT Operations Management offers valuable asset management and enhanced visibility with Discovery, known for scalability and integration with ITSM to reduce downtime. Despite high stability and ROI, its high cost, complicated licensing, and slow support pose challenges. Limited automation, cumbersome discovery, and reliance on third-party tools affect efficiency. While user-friendly with strong community support, integration and customization remain concerns needing attention for tech buyers considering implementation.
