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ServiceNow IT Operations Management pros and cons

Vendor: ServiceNow
4.1 out of 5
Badge Leader
 

ServiceNow IT Operations Management Pros review quotes

MohammedHashim - PeerSpot reviewer
Aug 22, 2022
Has service mapping, impact management, metric intelligence and health of analytics.
ST
Apr 13, 2021
Their Event Management is very good.
Rupesh Jethwa - PeerSpot reviewer
May 30, 2022
It's easy to set up.
Learn what your peers think about ServiceNow IT Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
771,346 professionals have used our research since 2012.
AS
Aug 30, 2020
The asset management tools are very valuable.
Chris Randle - PeerSpot reviewer
Apr 11, 2023
It is a stable solution. I have not experienced any system outages during my time using the solution.
Raj Srivastava - PeerSpot reviewer
Sep 20, 2022
The dashboard maintenance is very good, and the tool doesn't get stuck.
Vishal Savajiani - PeerSpot reviewer
Jul 13, 2023
The most valuable features of the solution are discovery, cloud governance, event management, and service mapping.
SA
Sep 16, 2022
It helps streamline management and processes.
Gabriel Anderson - PeerSpot reviewer
Feb 19, 2023
You can improve integrations of the operation with the solution.
Madhurima  Singh - PeerSpot reviewer
Sep 27, 2022
The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform.
 

ServiceNow IT Operations Management Cons review quotes

MohammedHashim - PeerSpot reviewer
Aug 22, 2022
It should have better integrations with other solutions.
ST
Apr 13, 2021
Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers.
Rupesh Jethwa - PeerSpot reviewer
May 30, 2022
If you are new to using the solution, you will find the setup complex.
Learn what your peers think about ServiceNow IT Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
771,346 professionals have used our research since 2012.
AS
Aug 30, 2020
The pricing is high.
Chris Randle - PeerSpot reviewer
Apr 11, 2023
Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization.
Raj Srivastava - PeerSpot reviewer
Sep 20, 2022
The tool can be improved by including more detailed information to assist new users.
Vishal Savajiani - PeerSpot reviewer
Jul 13, 2023
The initial setup phase was hard and could be made easier.
SA
Sep 16, 2022
Service mapping is pretty limited.
Gabriel Anderson - PeerSpot reviewer
Feb 19, 2023
I advise others not to customize a lot while using the solution.
Madhurima  Singh - PeerSpot reviewer
Sep 27, 2022
The out-of-the-box reporting feature is not as user friendly as other tools.