Has service mapping, impact management, metric intelligence and health of analytics.
ServiceNow IT Operations Management offers features like asset management, Discovery, and Service Mapping, enhancing IT infrastructure visibility and portfolio management. Despite high pricing and complex licensing, users appreciate its scalability and integrations. The platform provides substantial documentation and resources, though deployment is lengthy. Event Management and ROI are strengths, but improvements in automation, device interaction, and app availability are needed. Discovery processes are intricate, requiring third-party tool integration.
