Has service mapping, impact management, metric intelligence and health of analytics.
ServiceNow IT Operations Management offers valuable asset management tools and features like discovery, service mapping, and orchestration, enhancing management and process efficiency. It provides stability and user-friendliness with excellent discovery capabilities. Users benefit from its customization, integration, and straightforward setup but face challenges with high pricing, limited app store options, and complex licensing. Improvement is needed in non-IP device discovery, service mapping, integration, and CMDB processes, while excellent customer service and significant ROI are appreciated.
