New Relic and ServiceNow IT Operations Management both cater to IT operations management needs. Users are generally more satisfied with New Relic's pricing and support, although ServiceNow's extensive features make it a strong contender with capabilities that justify the cost.
Features: New Relic's monitoring and visualization tools are invaluable. ServiceNow is recognized for its comprehensive incident management and automation features. New Relic offers ease of use and real-time insights, while ServiceNow supports complex IT processes for larger organizations.
Room for Improvement: New Relic's alerting system could be more flexible, and the learning curve is steep for beginners. ServiceNow can be complex and expensive, with third-party integration needing enhancement. Both could benefit from improved simplicity and integration capabilities.
Ease of Deployment and Customer Service: New Relic is often praised for straightforward deployment and excellent customer service. ServiceNow, while powerful after deployment, can be challenging to deploy due to its complexity, with mixed reviews on customer service.
Pricing and ROI: New Relic's pricing is accessible for medium to small-sized organizations. ServiceNow is generally seen as expensive but worth the investment for larger organizations due to its extensive features and high ROI potential.
It reduced staffing needs from four full-time staff to fewer due to automation.
Issues that could be solved quickly sometimes take longer because they go around in circles.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
There is room for improvement in service mapping within ServiceNow ITOM.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
ServiceNow's pricing is expensive.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.
New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.
What are New Relic's most important features?New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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