Datadog vs ServiceNow IT Operations Management comparison


Comparison Buyer's Guide

Executive Summary

Categories and Ranking

Ranking in IT Infrastructure Monitoring
Ranking in AIOps
Average Rating
Number of Reviews
Ranking in other categories
Application Performance Monitoring (APM) and Observability (1st), Network Monitoring Software (2nd), Log Management (3rd), Container Monitoring (2nd), Cloud Monitoring Software (1st), Cloud Security Posture Management (CSPM) (7th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
Ranking in AIOps
Average Rating
Number of Reviews
Ranking in other categories
Event Monitoring (2nd), Cloud Management (9th)

Mindshare comparison

As of June 2024, in the IT Infrastructure Monitoring category, the mindshare of Datadog is 4.7%, down from 7.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.8%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
Unique Categories:
Application Performance Monitoring (APM) and Observability
Network Monitoring Software
Event Monitoring
Cloud Management

Featured Reviews

Dec 6, 2022
Excellent RUM, session replay, and APM
We primarily use the solution for logging and APM, and for real user metrics The solution has helped out organization gain improved visibility. The most useful aspects of the solution include RUM, session replay, and APM. The product needs a better Datadog agent installation. I've used the…
Sukkanta Banerjee - PeerSpot reviewer
Oct 31, 2022
Track daily tickets, SLAs, and create dashboards
I give the solution an eight out of ten. The solution is used wherever there is an operations activity in our organization. It is hard to say exactly how many people are using the solution but it is a lot. We have a support team that consists of six to eight people used for deployment and maintenance. We definitely have plans to increase the usage of the solution, because, considering the current market trend, the ServiceNow IT Operations Management usage will increase in long run. I recommend this solution. The reason is it's cost-effective, number one. Number two, many of the processes got recently automated in it, like checking the major incidents. When triggered, it will be notified according to the configuration set. Any people can create a dashboard to get a quick view of the SLS.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:


"Their interface is probably one of the easiest things to use because it lets non-developers and non-engineers quickly get access to metrics and pull business value out of them. We could put together dashboards and give it to people who are non-technical, then they can see the state of the world."
"The interface and the integrations make it so easy to connect to the cloud or to the on-premise environment."
"The tools are powerful and intuitive to set up."
"The solution is sufficiently stable."
"Datadog dashboards are pretty great."
"Going from viewing a metric to creating a monitor alerting on a metric is very easy."
"APM is great and has provided low-effort out-of-the-box observability for various services."
"It is easy to navigate the menu and create tests."
"ServiceNow IT Operations Management is a stable product."
"Provides everything in one solution."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It is easy to use and simple to learn."
"The way this solution has helped us is that it improved our communication."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"I like the solution due to the fact that it's scalable."


"The incident management beta looks promising, but it is still missing the ability to automatically create incidents based on certain alerts."
"The pricing should be less of a surprise."
"It can have an artificial intelligence component. Even though I can seamlessly look at end-to-end security, it would be better to have alerts and notifications powered by an AI engine. I am not sure if they have an AI component. We have not reached out to them or looked at it, but this is something that I keep on talking about within our company in terms of features. Such a feature would be good to have, and it would further optimize my Security Ops team's abilities."
"We need more integration with security tools like Drata."
"The parallel editing of the dashboards should not cause users to lose the work of another person."
"I often have issues with the UI in my browser."
"Datadog needs more local Asia-Pacific support, and if they don't have a SaaS solution in Asia-Pacific, they should offer an on-prem version. I'm told that's not possible."
"The real issue with this product is cost control."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"It should have better integrations with other solutions."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The product needs to add a workflow insight tool."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."

Pricing and Cost Advice

"It has a module-based pricing model."
"Our licensing fees are paid on a monthly basis."
"This solution is budget friendly."
"Pricing and licensing are reasonable for what they give you. You get the first five hosts free, which is fun to play around with. Then it's about four dollars a month per host, which is very affordable for what you get out of it. We have a lot of hosts that we put a lot of custom metrics into, and every host gives you an allowance for the number of custom metrics."
"Datadog does not provide any free plans to use the solution. When I start with a proof of concept it would be sensible to have a free plan to test the tool and check whether it fits the requirements of the project. Before the production stage, it is always good to have a free plan with some limited features, number of requests, or logs."
"It costs the same amount it would if we were hosting it ourselves, so we are incredibly happy with the cost."
"The price is better than some competing products."
"If you do your homework, you'll find that if you're really concerned with cost, it's good."
"It has different subscription models."
"There are additional costs, you have to pay more for everything."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"It is expensive. It is around 10 Euros per server per month."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"The solution offers yearly licenses and a subscription model for add-on features."
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Top Industries

By visitors reading reviews
Educational Organization
Computer Software Company
Financial Services Firm
Manufacturing Company
Financial Services Firm
Computer Software Company
Manufacturing Company
Energy/Utilities Company

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

Also Known As

No data available
ServiceNow ITOM



Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Datadog vs. ServiceNow IT Operations Management and other solutions. Updated: June 2024.
789,442 professionals have used our research since 2012.