We performed a comparison between ServiceNow IT Operations Management and VMware Aria Operations based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It helps streamline management and processes."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It is easy to use and simple to learn."
"It's easy to set up."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"ServiceNow IT Operations Management is a stable product."
"vROps' best feature is the easy integration with the environment."
"VMware vROps' most valuable feature is that it integrates well with our VMware infrastructure, which is helpful for us because we can closely monitor our VMs and their performance."
"It has helped us with troubleshooting key points of our environment. If there are issues that come up, we can dig down to a virtual machine and see if it's having issues and where those issues lie: if it needs more memory, CPU, or if there is a storage issue."
"It can compare hardware to software, and I have all the information in one place."
"The most valuable feature is the insight into real-time performance."
"For scalability, vROps has functionality where you can add remote collectors and remote data collectors, databases."
"It has made a big difference in the time to troubleshoot. It's significantly reduced it."
"It is efficient and easy to manage. We can find what we need from the software's interface."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"There is room for improvement in the stability of ServiceNow."
"The pricing is high."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The tool can be improved by including more detailed information to assist new users."
"I advise others not to customize a lot while using the solution."
"Adding some intelligence to VMware Aria Operations, such as event correlation, and some level of AI apps will improve the solution, similar to what we see with the more advanced monitoring solutions that we don't currently have."
"We integrated vROps with vRealize Log Insight, but it was not helpful to me. It was not giving me any good data."
"The main concern would be just to make sure that there's some consistency when third-parties are building their various content packs for it. It seems like it's pretty random in terms of what you're going to get. A vendor is are going to provide whatever they provide but it's really hit or miss in terms of how good the quality is."
"Technical support is good, once you pass the first level."
"We would like better integration with the cloud because we use a multi-vendor cloud. We use AWS, which is fine, but we also use Azure and Google. We would like better plugins to those other two providers."
"It can be user-friendly once you get the dashboard set up but it can be complicated to get the information you want, the way you want it. Finally, if there were an easier way to share dashboards, that would be a big one."
"The one thing that I am always missing is training specific to Horizon. There is no training class you can go to for the Horizon add-on for vROps. I'd like to see specific training for Horizon admins, as opposed to general vSphere admins."
"Lately, the chargeback site has improved, but it could be simpler. You need to create your own dashboards. It should be simple to get a virtual machine and break down the compute and storage costs."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while VMware Aria Operations is ranked 2nd in Cloud Management with 360 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Dynatrace, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and vCloud Director. See our ServiceNow IT Operations Management vs. VMware Aria Operations report.
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