VMware Aria Operations and ServiceNow IT Operations Management are strong competitors in IT operations management. VMware Aria Operations is advantageous for those heavily invested in the VMware ecosystem, thanks to its integration capabilities and VMware-centric optimizations. ServiceNow IT Operations Management, however, seems to hold an upper hand with its automation and orchestration features, enhancing operational efficiency across broader IT management functions.
Features: VMware Aria Operations offers extensive integration with VMware’s virtual environment, advanced real-time analytics, predictive analytics, and dynamic thresholds for proactive issue resolution. It provides detailed visibility into infrastructure performance aiding in capacity management and optimization. ServiceNow IT Operations Management combines ITSM functionalities such as deep asset discovery, service mapping, and remarkable automation abilities for a unified IT operations management approach.
Room for Improvement: VMware Aria Operations could improve user-friendliness, specifically in simplifying its interface and reporting capabilities. Users seek more intuitive dashboards and better integration with third-party tools. ServiceNow IT Operations Management's high pricing is a concern, with a need for improved service mapping capabilities and more out-of-the-box patterns to ease setup and use.
Ease of Deployment and Customer Service: VMware Aria Operations supports versatile deployment modes including on-premises and hybrid cloud, suitable for various environments. However, customers report challenges with its tiered support system. ServiceNow IT Operations Management excels with its hybrid and public cloud deployment capabilities, offering strong support and flexibility, with customers praising its customer service despite needing more tailored solutions for specific IT environments.
Pricing and ROI: VMware Aria Operations requires a substantial investment but may offer enhanced value when bundled with the VMware suite, priced per CPU which can be costly but justified for larger environments. ServiceNow IT Operations Management is perceived as expensive, especially for smaller organizations, but its comprehensive features and integration capabilities deliver significant ROI through streamlined operations across IT service management frameworks.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
They remain in the top 25% of vendors.
I rate the customer service and support for VMware very highly, at nine out of ten.
I would rate technical support around eight or nine.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
I consider VMware Aria Operations to be very scalable, earning a high rating of nine out of ten.
I find VMware Aria Operations to be quite scalable for my needs.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
The solution is not very stable.
I find the stability of VMware Aria Operations to be impressive, rated as a stable nine out of ten.
It is a stable solution, which is one of the reasons people prefer it since everyone knows how to use it.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
Stability is a significant area that needs improvement as I experience frequent disconnections and interruptions in data collection.
Customers have commented on the pricing issues, noting that doubling the price is not normal.
One area that needs improvement is the solution's connectivity and integration with other products, such as IBM and Huawei servers and storage.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
The pricing and cost of VMware Aria Operations increased significantly after Broadcom acquired VMware.
This makes the cost complex to determine individually.
VMware Aria Operations is considered overpriced.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
It allows me to perform deep monitoring and logging of the entire environment, providing a quick alarm and warning system through email.
The valuable features of VMware Aria Operations include the single pane of glass for all my environments, which allows a deep dive into the metrics.
The most valuable features of VMware Aria Operations are its stability, ease of use, and extensive range of features.
| Product | Market Share (%) |
|---|---|
| VMware Aria Operations | 6.7% |
| ServiceNow IT Operations Management | 1.8% |
| Other | 91.5% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 62 |
| Midsize Enterprise | 62 |
| Large Enterprise | 278 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
VMware Aria Operations is a high-ranking virtualization management and cloud management tool that automates and simplifies IT management to the applications it supports. It achieves this through full-stack visibility from physical, virtual, and cloud infrastructure. The product allows users to enable self-driving IT operations management across private, hybrid, and multi-cloud environments. This is conducted with the unified operations platform that delivers continuous performance, capacity and cost optimization, and integrated compliance through artificial intelligence (AI) and machine learning (ML), and predictive analytics.
VMware Aria Operations Use Cases
VMware Aria Operations has several use cases, some of which include:
VMware Aria Operations Features
The product has various features which users can utilize. Several of the features that the 2022 version of VMware Aria Operations introduced include:
VMware Aria Operations Benefits
VMware Aria Operations brings various benefits to the organizations using it. Among them are the following:
Reviews from Real Users
Mohamed N., a tech lead VMware support engineer at a tech services company, appreciates VMware Aria Operations because it is easy to use, stable, and support is always available.
Mojtaba K., a senior system administrator at a comms service provider, values VMware Aria Operations due to the fact that its dashboards give you a glimpse of what is really going on in your virtualized environment.
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