ServiceNow IT Operations Management vs VMware Aria Operations comparison


Comparison Buyer's Guide

Executive Summary

Categories and Ranking

IBM Turbonomic
Ranking in Cloud Management
Average Rating
Number of Reviews
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (2nd), Cloud Analytics (1st), Cloud Cost Management (1st)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
Average Rating
Number of Reviews
Ranking in other categories
Event Monitoring (2nd), IT Infrastructure Monitoring (8th), AIOps (4th)
VMware Aria Operations
Ranking in Cloud Management
Average Rating
Number of Reviews
Ranking in other categories
Virtualization Management Tools (1st)

Mindshare comparison

As of June 2024, in the Cloud Management category, the mindshare of IBM Turbonomic is 6.9%, down from 7.7% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 2.1% compared to the previous year. The mindshare of VMware Aria Operations is 9.3%, down from 10.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
Unique Categories:
Cloud Migration
Virtualization Management Tools
Event Monitoring
IT Infrastructure Monitoring

Featured Reviews

Dec 2, 2020
Lets us take a good look at our environment and decide how we will size our workloads into new areas
There are a few things that we did notice. It does kind of seem to run away from itself a little bit. It does seem to have a mind of its own sometimes. It goes out there and just kind of goes crazy. There needs to be something that kind of throttles things back a little bit. I have personally seen where we've been working on things, then pulled servers out of the VMware cluster and found that Turbonomic was still trying to ship resources to and from that node. So, there has to be some kind of throttling or ability for it to not be so buggy in that area. Because we've pulled nodes out of a cluster into maintenance mode, then brought it back up, and it tried to put workloads on that outside of a cluster. There may be something that is available for this, but it seems very kludgy to me. I would like an easier to use interface for somebody like me, who just goes in there and needs to run simple things. Maybe that exists, but I don't know about it. Also, maybe I should be a bit more trained on it instead of depending on someone else to do it on my behalf. There are some things that probably could be made a little easier. I know that there is a lot of terminology in the application. Sometimes applications come up with their own weird terminology for things, and it seems to me that is what Turbonomic did.
Raj Srivastava - PeerSpot reviewer
Sep 20, 2022
A simple tool that saves us time and has a user-friendly algorithm and setup
The solution saves us time because we do not need to communicate only through email. When sending emails, there is no guarantee of when the receiver will read or how they will interpret an email. However, with the tool, we both have access to it and can identify the topic and why the ticket was created. Therefore, both parties are aware of the issues, and it is easier to understand, which saves a lot of time. There is also an SLA so the issue can be resolved quickly. We had to prioritize P1 to P3, and the user knows when the issue is resolved.
it_user509091 - PeerSpot reviewer
Nov 8, 2016
We've started using views a lot more. I would like to see more automation in terms of the remediation.
I would like to see more automation in terms of the remediation, instead of it just being a monitoring tool. Obviously, you don't want it to be causing issues in your environment and maybe you turn on features as you get more comfortable, but if it's just there to monitor, what's the point? You could use other tools, but if you're trying to do more with less and you're spending a lot of money on rightsizing this and deploying it correctly, it'd be better if I'd actually get something more than just a nice dashboard. One of the bugs right now is, we've had some issues with single sign-ons; it's a known issue. It seemed like a pretty easy one.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:


"Rightsizing is valuable. Its recommendations are pretty good."
"On-premises, one advantage I find particularly appealing is the ability to create policies for automatic CPU and memory scaling based on demand."
"We have VM placement in Automated mode and currently have all other metrics in Recommend mode."
"It is a good holistic platform that is easy to use. It works pretty well."
"With over 2500 ESX VMs, including 1500+ XenDesktop VDI desktops, hosted over two datacentres and 80+ vSphere hosts, firefighting has become something of the past."
"We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time."
"We have seen a 30% performance improvement overall."
"With Turbonomic, we were able to reduce our ESX cluster size and save money on our maintenance and license renewals. It saved us around $75,000 per year but it's a one-time reduction in VMware licensing. We don't renew the support. The ongoing savings is probably $50,000 to $75,000 a year, but there was a one-time of $200,000 plus."
"It's easy to set up."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The asset management tools are very valuable."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"I like the solution due to the fact that it's scalable."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"From an IT department perspective, it does help in reducing the time to troubleshoot issues and in providing cost savings through higher capacity utilization."
"I have integrated vROps with vRealize Log Insight and vRealize automation. After integrating vRealize, we tried to split and combine the logs from the login sites for more alerts and information to organize the whole infrastructure and have automation. We used many different types of scripts trying to orchestrate them all together into one solution, replacing, for example, Elasticsearch and some other scripts."
"The solution is intuitive and user-friendly. The UI is nice, it's really simple to use. Building out reports is very simple."
"This solution is most definitely scalable. We've already gone back to the drawing board and specifically designed it from the ground up, to be scalable with the size of our environment moving forward."
"It has also definitely reduced the time to troubleshoot issues. The fact that it gives us that single pane of glass to look for stuff, that's the first stop whenever we start troubleshooting."
"We have all the information that we need in one place and don't have to search for our monitoring tools everywhere."
"The last two versions of it, we've gone with the integrated, high-availability built into the product, and that was a welcome change for us. It's even better now not having to have any kind of load-balancer in front of it..."
"Heat maps are valuable."


"The management interface seems to be designed for high-resolution screens. Somebody with a smaller-resolution screen might not like the web interface. I run a 4K monitor on it, so everything fits on the screen. With a lower resolution like 1080, you need to scroll a lot. Everything is in smaller windows. It doesn't seem to be designed for smaller screens."
"I would like Turbonomic to add more services, especially in the cloud area. I have already told them this. They can add Azure NetApp Files. They can add Azure Blob storage. They have already added Azure App service, but they can do more."
"There is room for improvement [with] upgrades. We have deployed the newer version, version 8 of Turbonomic. The problem is that there is no way to upgrade between major Turbonomic versions. You can upgrade minor versions without a problem, but when you go from version 6 to version 7, or version 7 to version 8, you basically have to deploy it new and let it start gathering data again. That is a problem because all of the data, all of the savings calculations that had been done on the old version, are gone. There's no way to keep track of your lifetime savings across versions."
"I like the detail I get in the old user interface and will miss some of that in the new interface when we perform our planned upgrade soon."
"Remove the need for special in-house knowledge and development."
"While the product is fairly intuitive and easy to use once you learn it, it can be quite daunting until you have undergone a bit of training."
"Additional interfaces would be helpful."
"The planning and costing areas could be a little bit more detailed. When you have more than 2,000 machines, the reports don't work properly. They need to fix it so that the reports work when you use that many virtual machines."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The security policies could be increased."
"Lacks the ability to do its own monitoring."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"Maybe the interface is a little bit archaic. It needs to be updated and again we're on view 6.2, we're not even on 7 yet. So maybe it's changed, but a more modern look and approach."
"I don't find this solution to be intuitive and user-friendly. It's a large and difficult product to learn. We need to search for more information."
"We would like to have monitoring for containers."
"The only problem we have is monitoring of the disk space used by the program."
"When we first bought it, our vision was to use role-based access, give application teams access to view a dashboard for their stuff. We found out that the vROps tool can't handle more than about 20 concurrent sessions... We have some 3000 applications."
"You can troubleshoot, you can do all kinds of deep-dives into the issue and find out what the root cause is and everything, but in order to get it fixed, whatever it is (doesn't matter what it is), you need to log into another tool in order to fix it."
"A reporting engine would be good, where the database could dump into something like Splunk integration, so we could write our own reports."
"It's complex and not intuitive. It has a long learning process. It can be frustrating trying to get the correct information from it."

Pricing and Cost Advice

"When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for."
"It was an annual buy-in. You basically purchase it based on your host type stuff. The buy-in was about 20K, and the annual maintenance is about $3,000 a year."
"Everybody tells me the pricing is high. But the ROIs are great."
"I'm not involved in any of the billing, but my understanding is that is fairly expensive."
"We see ROI in extended support agreements (ESA) for old software. Migration activities seem to be where Turbonomic has really benefited us the most. It's one click and done. We have new machines ready to go with Turbonomic, which are properly sized instead of somebody sitting there with a spreadsheet and guessing. So, my return on investment would certainly be on currency, from a software and hardware perspective."
"I don't know the current prices, but I like how the licensing is based on the number of instances instead of sockets, clusters, or cores. We have some VMs that are so heavy I can only fit four on one server. It's not cost-effective if we have to pay more for those. When I move around a VM SQL box with 30 cores and a half-terabyte of RAM, I'm not paying for an entire socket and cores where people assume you have at least 10 or 20 VMs on that socket for that pricing."
"The product is fairly priced right now. Given its capabilities, it is excellently priced. We think that the product will become self-funding because we will be able to maximize our resources, which will help us from a capacity perspective. That should save us money in the long run."
"I know there have been some issues with the billing, when the numbers were first proposed, as to how much we would save. There was a huge miscommunication on our part. Turbonomic was led to believe that we could optimize our AWS footprint, because we didn't know we couldn't. So, we were promised savings of $750,000. Then, when we came to implement Turbonomic, the developers in AWS said, "Absolutely not. You're not putting that in our environment. We can't scale down anything because they coded it." Our AWS environment is a legacy environment. It has all these old applications, where all the developers who have made it are no longer with the company. Those applications generate a ton of money for us. So, if one breaks, we are really in trouble and they didn't want to have to deal with an environment that was changing and couldn't be supported. That number went from $750,000 to about $450,000. However, that wasn't Turbonomic's fault."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"The solution offers yearly licenses and a subscription model for add-on features."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"The price of ServiceNow IT Operations Management is expensive."
"As we continue to implement it across multiple environments, it reduces costs as well."
"Don't overallocate! This means that you don't have to buy many hosts. You can save money that way."
"We have seen good ROI results. It has made our lives easier."
"The license is a one time cost, and you pay for support on a yearly basis. It is a bit expensive, but if you consider the product support and its reliability, it's justifiable."
"The solution requires an annual license which is very expensive."
"The value that we get from vROps is okay. It could be cheaper."
"We did an enterprise license agreement with our VMware partner and put this in our bundle. We tried it and loved it, so we use it now."
"The billing is complicated because every country has a different option. Here in Chile, we don't pay for this kind of service with the Chilean pesos. We use another currency. In the future, I think vROps needs to work with governments for a native solution."
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Top Industries

By visitors reading reviews
Computer Software Company
Financial Services Firm
Manufacturing Company
Insurance Company
Financial Services Firm
Computer Software Company
Manufacturing Company
Energy/Utilities Company
Computer Software Company
Financial Services Firm
Manufacturing Company

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
I have not seen Turbonomic's new pricing since IBM purchased it. When we were looking at it in my previous company be...
What needs improvement with Turbonomic?
I would like Turbonomic to add more services, especially in the cloud area. I have already told them this. They can a...
What is your primary use case for Turbonomic?
I mostly provide it to my clients. There are multiple reasons why they would use it depending on the client's needs a...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What's the difference between VMware vRA (automation) and vROps (operations)?
vROP is a virtualization management solution from VMWare. It is efficient and easy to manage. You can find anything y...
Is VMware Aria Operations a user friendly solution?
In terms of user-friendliness, VMware Aria Operations is one of the best solutions out there. It is not overly compl...
What is the most useful new feature of VMware Aria Operations?
For me, the alerts features are the most unique part of this product, no matter the current name it uses. When they i...

Also Known As

Turbonomic, VMTurbo Operations Manager
ServiceNow ITOM
VMware vRealize Operations (vROps), vCenter Operations Manager, VCOPS, vRealize Operations

Learn More

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Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
servicenow, TransAlta, NATS, Symantec
Science Applications International Corporation, Tribune Media, Heartland Payment Systems, Telkom Indonesia, Columbia Sportswear, iGATE, CSS Corp, Angel Broking, Adira Finance, Hipskind, Beiersdorf Shared Services, Innovate Mas Indonesia, Adobe, Cleveland Clinic Abu Dhabi , Join Experience S.A, Borusan Holdings, Department of Transport - Abu Dhabi
Find out what your peers are saying about ServiceNow IT Operations Management vs. VMware Aria Operations and other solutions. Updated: May 2024.
787,779 professionals have used our research since 2012.