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Oracle CRM Reviews

Vendor: Oracle
3.9 out of 5
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What is Oracle CRM?

Oracle CRM offers customizable features with seamless application integration, robust analytics, and efficient data management to support diverse business processes, ensuring scalability and ease of use, though it requires UI and integration enhancements for improved performance and support.

Get the Oracle CRM Buyer's Guide and find out what your peers are saying about Oracle CRM, Zendesk, Microsoft Dynamics CRM and more!
Oracle CRM is the #5 ranked solution in top Marketing Automation solutions and #7 ranked solution in top CRM solutions. PeerSpot users give Oracle CRM an average rating of 7.8 out of 10. Oracle CRM is most commonly compared to Zendesk: Oracle CRM vs Zendesk. Oracle CRM is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a university, accounting for 12% of all views.
Buyer's Guide
Oracle CRM
April 2026
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Oracle CRM mindshare

Product category:
CRM
As of April 2026, the mindshare of Oracle CRM in the CRM category stands at 1.0%, down from 3.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Oracle CRM1.0%
Microsoft Dynamics CRM2.4%
Salesforce Sales Cloud2.1%
Other94.5%
CRM

PeerResearch reports based on Oracle CRM reviews

TypeTitleDate
CategoryCRMApr 26, 2026Download
ProductReviews, tips, and advice from real usersApr 26, 2026Download
ComparisonOracle CRM vs Microsoft Dynamics CRMApr 26, 2026Download
ComparisonOracle CRM vs Salesforce Sales CloudApr 26, 2026Download
ComparisonOracle CRM vs Zoho CRMApr 26, 2026Download
Suggested products
TitleRatingMindshareRecommending
Zendesk4.01.3%91%68 interviewsAdd to research
Microsoft Dynamics CRM3.92.4%93%80 interviewsAdd to research
 
 
Key learnings from peers
Last updated Mar 8, 2026

Valuable Features

Oracle CRM offers customizable and user-friendly interfaces, seamless integration with ERP, strong analytics and reporting, comprehensive customer data management, and robust support for sales, service, and marketing. It accommodates extensive user bases, is stable and scalable, and allows real-time data insights. Companies appreciate its ability to meet diverse business needs, reduce operation costs, and provide multichannel support. Its integration framework is less complex, easing deployment and enhancing connectivity.
  • "CRM's performance is good, we've never faced any issues with it."
  • "Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
  • "The solution is smooth, easy to use, easy to customize and it has many features, plus there are regular updates."

Room for Improvement

Oracle CRM users express the need for enhanced user interface and performance improvements. Technical support and customization processes are areas requiring more efficiency. The platform should address cost concerns and simplify deployment and onboarding. Users desire better integration with other systems and expanded AI capabilities. Additionally, they request more user-friendly visualizations, quicker response times from support, and more flexible mobile and cloud functionalities. The interface lacks intuitiveness and requires modernization for a better user experience.
  • "An improvement would be to lower the price of the license."
  • "A specialized team is required for managing Oracle, which is extra overhead for the customer."
  • "The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over."

ROI

Organizations experienced varying ROI from Oracle CRM. Some reported financial benefits without exact figures, noting increased efficiency and cost reduction between 10 to 15 percent. Independent research suggested possible savings around 40 percent or more, with some projecting up to 53 percent. However, others found no substantial investment return, emphasizing initial lead handling without sufficient user experience. Generally, companies estimated ROI based on feedback rather than detailed metrics, with approximate returns around 40-50 percent.

Pricing

Oracle CRM is considered expensive, particularly suitable for large enterprises. Pricing includes annual licenses, user-based fees, and additional costs for support and modules. Users report that negotiation with Oracle can be challenging, and costs may vary depending on region and company needs. Discounts can be achieved with longer contracts or bundling with other Oracle products. Transitioning to a subscription model may offer cost alignment benefits. Overall, Oracle CRM pricing is high but offers scalability and flexibility.
  • "In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."
  • "Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."
  • "The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

Popular Use Cases

Oracle CRM is primarily used by organizations for sales, marketing, lead management, customer interactions, and loyalty programs. It supports customer relationship management, database management, and connects users with customers and employee profiles. It integrates seamlessly with ERP systems and BI solutions. Many companies use Oracle CRM for campaign management, sales forecasting, pipeline management, and data analysis. It is also deployed for HR, financial, and project management.

Service and Support

Oracle CRM's customer service and support receive mixed feedback. Some rate technical support between seven and ten out of ten, citing quick and helpful responses. However, concerns about slow response times and unresolved issues persist. Many rely on internal or vendor support teams alongside Oracle. Praise for the friendly, globally available support emphasizes its necessity for complex problems. Some find support adequate, while others prefer local expertise or third-party assistance for efficiency.

Deployment

Oracle CRM's initial setup experiences vary. Some found it straightforward and quick with professional expertise, while others faced complexity, especially in large or customized projects. Migration between versions posed challenges, often extending timelines. Skilled teams expedited the process, yet ongoing adaptations and integrations required additional effort. Some installations were seamless, taking months due to industry-specific requirements. Deployment for some was mixed, easy initially but challenging during configuration, requiring continuous updates and resource management.

Scalability

Oracle CRM is generally scalable. Users report it accommodates a variety of organization sizes, from under ten to thousands of users. Scalability is influenced by factors like infrastructure configuration, with some mentioning challenges needing attention. Many give high ratings, indicating confidence in its capabilities. Costs and customization can be significant for certain models, particularly on-premises. Different modules may scale differently, and ongoing operational management is necessary for optimal performance.

Stability

Oracle CRM exhibits strong stability, with many users finding it consistently reliable. It effectively handles complex tasks and maintains performance. Though some encounter minor issues, they are generally resolved satisfactorily. In particular, users commend its reliability, even during prolonged usage. While setup may present challenges, stability excels once deployed, requiring minimal maintenance. However, specialized management is often recommended to handle operational nuances, ensuring optimal performance across various environments and infrastructures.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Oracle CRM Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business16
Midsize Enterprise2
Large Enterprise18
By reviewers
By visitors reading reviews
Company SizeCount
Small Business61
Midsize Enterprise37
Large Enterprise117
By visitors reading reviews

Top industries

By visitors reading reviews
University
12%
Financial Services Firm
12%
Manufacturing Company
7%
Educational Organization
7%
Healthcare Company
6%
Construction Company
6%
Performing Arts
6%
Computer Software Company
5%
Comms Service Provider
5%
Government
4%
Retailer
4%
Outsourcing Company
4%
Marketing Services Firm
3%
Hospitality Company
3%
Legal Firm
2%
Transportation Company
2%
Consumer Goods Company
2%
Logistics Company
1%
Insurance Company
1%
Real Estate/Law Firm
1%
Renewables & Environment Company
1%
Pharma/Biotech Company
1%
Recreational Facilities/Services Company
1%

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Learn more about Oracle CRM

Oracle CRM is a comprehensive customer relationship management solution catering to sales, marketing, and service management needs. It provides real-time and batch integration tools, cross-channel support, and forecasting capabilities that enhance business decision-making and reduce operational costs. Users can manage leads, segment customers, and maintain loyalty programs while integrating seamlessly with ERP systems and BI solutions. The platform's modular approach facilitates targeted implementations, although users find areas for improvement in its complicated system, non-intuitive interface which adapts slowly to new technologies, and high cost, contributing to complex customization and technical challenges.

What are the key features of Oracle CRM?
  • Customization: Tailors functionalities to specific business processes
  • Integration: Connects with existing applications seamlessly
  • Analytics and Reporting: Provides insights and comprehensive reports
  • Data Management: Efficiently organizes customer information
  • Scalability: Grows alongside company needs
What benefits and ROI should users expect from Oracle CRM?
  • Reduced Operational Costs: Streamlined processes enhance efficiency
  • Enhanced Decision-Making: Advanced analytics offer actionable insights
  • Improved Customer Management: Supports comprehensive relationship handling
  • Targeted Implementations: Modular design allows focused solutions
  • Increased Flexibility: Adapts to changing business requirements

Oracle CRM is implemented across industries for financial management, compliance, customer claims tracking, and database management. It provides solutions for lead management and customer segmentation, especially in sectors requiring seamless ERP and BI solution integration to enhance customer management and operational efficiency.

Oracle CRM was previously known as Market2Lead.

Oracle CRM customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Related questions

  • 63
Looking for a CRM that would best integrate with Office 365
  • 79
When evaluating CRM, what aspect do you think is the most important to look for?
  • 72
Interested in integrating Dynamics CRM integrated with back end system, has anyone done this?
  • 93
What are the pros and cons of MS dynamics vs. Salesforce CRM?
  • 71
What are the biggest reasons for migrating to Salesforce from other CRMs?
  • 45
Salesforce.com is positioned in the Leaders Quadrant in the 2014 Gartner report. What are your experiences with it?
  • 146
What is the best customer onboarding software to work with Temenos T24 (an integrated core banking solution)?
  • 75
What is the best CRM for a small company?
  • 75
What is the best CRM for a new Real Estate Agent?
  • 70
What is the best CRM for a drinks retail and private membership club?

Product Categories

Product Categories
CRM
Marketing Automation

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Oracle CRM Reviews Summary
Author infoRatingReview Summary
IT Consultant at a tech services company with 51-200 employees4.5I found Oracle CRM easy to use with strong analytics and seamless integration, though its support could be more responsive. While effective, I prefer Salesforce for broader domain coverage and more advanced analytics.
Head Of IT Operations at fatima group4.0I’ve used Oracle Sales Cloud/CRM for five years, valuing its analytics and reporting integrated with our in-house tools to spot trends and improve go-to-market decisions. It consolidated multiple systems, lowering operational costs; support is solid, and deployment took four months.
Information Security Executive at a comms service provider with 1,001-5,000 employees3.5We use Oracle CRM for managing our telecommunications operations, benefiting from its seamless integration and cross-channel support. While pricing is a challenge, its cloud migration enhanced our capacity and analytics. Technical support could improve despite our reliance on managed services.
Technology Consultant at Clarinox Technologies Kenya4.5I've used Oracle CRM for sales since 2023 and value its end-to-end CRM features, including analytics. It runs well on a hybrid cloud, though the AI and technical support could improve. I’d rate it 8 out of 10.
Head Of IT Operations at fatima group4.0Oracle CRM offers a cloud-based solution similar to Salesforce. Initially, we faced speed and feature issues, but it now fulfills our needs. It improves process efficiency, reducing costs by 10-15%. Oracle's mobile app and communication need enhancement.
Consultant at British Council4.0In my role at the company, I manage Oracle CRM for automated order placement. The platform uses an older Java interface, which could improve with a Fiori upgrade for better usability. I've also worked with SAP previously.
Digital System Architect at a financial services firm with 10,001+ employees4.0We chose Oracle CRM for its natural language search and analytics tools, though its user interface needs improvement. While it's early for specific ROI metrics, we estimate potential savings of around 40-45 percent, favoring Oracle's capabilities over other vendors.
COO at a venture capital & private equity firm with 1-10 employees4.0Oracle CRM offers a comprehensive overview for sales and marketing, standardizes processes, and supports integration through APIs, but technical support can be slow and tiered by spending levels. The coding language used in software is crucial for integration.