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Oracle CRM vs Zoho CRM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.0
Oracle CRM users report improved efficiency and cost savings, though exact ROI varies and is often user-reported.
Sentiment score
5.3
Zoho CRM increases sales by 10-15%, improves productivity, saves time, and boosts ROI by automating processes and tasks.
 

Customer Service

Sentiment score
6.5
Oracle CRM's customer support is praised for availability but criticized for slow responses and inconsistent issue resolution.
Sentiment score
6.7
Zoho CRM feedback varies, with satisfaction hinging on responsiveness, availability, and expertise, prompting desires for improved service.
There are multiple blogs and articles available online for self-help.
The 1.5 deduction from 10 is due to cultural communication differences based on where we're getting the support, as sometimes it takes a couple of times to communicate clearly enough for them to understand the issue.
Sometimes, they don't understand what my actual needs are.
 

Scalability Issues

Sentiment score
7.2
Oracle CRM is scalable, adaptable for varying business needs, but on-premises setups may need additional investments for infrastructure.
Sentiment score
7.8
Zoho CRM is scalable, integrates easily, and is favored by growing businesses despite potential limitations for larger companies.
Zoho CRM is quite scalable; I have worked with clients who started with ten companies and have scaled up to managing 500 employees effectively within Zoho CRM.
The system is easy to understand, implement coding, and conduct training.
 

Stability Issues

Sentiment score
7.5
Oracle CRM is highly rated for stability, despite installation challenges and minor glitches that don't affect operations significantly.
Sentiment score
7.7
Zoho CRM is stable and reliable, favored by small to mid-scale enterprises, despite rare instances of downtime.
We haven't really had any technical challenges with Oracle CRM.
I find Zoho CRM to be 100% stable and reliable as far as I know.
I would rate the stability of Zoho CRM as a nine.
 

Room For Improvement

Oracle CRM struggles with outdated UI, slow performance, integration issues, high costs, and inadequate support, needing significant enhancements.
Zoho CRM needs improvements in customization, integration, scalability, and support, with enhanced automation and AI features to boost user experience.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
The AI feature needs improvement.
The platform does not save code versions similar to GitHub, where you can compare new versions with previous ones.
Some organizations may prefer not to have their data on the internet since Zoho CRM runs as a cloud service.
The main improvement needed for Zoho CRM is introducing SQL code for reports, similar to what's in Zoho Analytics.
 

Setup Cost

Oracle CRM is costly, best for top-tier companies, with scalable pricing and possible discounts on long-term contracts.
Zoho CRM provides flexible pricing options, starting at $20 per user, with advanced and comprehensive plan packages available.
Zoho CRM and all of Zoho's software are quite affordable because they are specifically designed for small and medium businesses.
 

Valuable Features

Oracle CRM offers customizable, cloud-based solutions with robust integrations, praised for stability, scalability, and comprehensive CRM functionalities.
Zoho CRM offers flexibility, integration, customization, and analytics, enhancing lead management, collaboration, and automation for diverse business needs.
Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
The most valuable aspect of CRMs, including Zoho CRM, Salesforce, and Microsoft Dynamics, is automation capabilities.
You can customize everything—what you sell, be it products, services, or projects.
The most valuable features of Zoho CRM so far include Deluge script, which are custom functions, workflows which are mostly used while creating flows, and custom layouts which are used when adding extra fields or validations.
 

Categories and Ranking

Oracle CRM
Ranking in CRM
8th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
40
Ranking in other categories
Marketing Automation (5th)
Zoho CRM
Ranking in CRM
4th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
55
Ranking in other categories
Opportunity Management (5th), Sales Force Automation (3rd)
 

Mindshare comparison

As of September 2025, in the CRM category, the mindshare of Oracle CRM is 1.4%, down from 3.3% compared to the previous year. The mindshare of Zoho CRM is 1.8%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Zoho CRM1.8%
Oracle CRM1.4%
Other96.8%
CRM
 

Featured Reviews

Erick Kathurima - PeerSpot reviewer
Seamless integration supports comprehensive customer management
I use Oracle CRM for sales purposes The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud. This includes reporting and advanced analytics capabilities. The AI feature needs improvement. The technical support also has…
Romani Labib - PeerSpot reviewer
Customization options empower workflow management, though support understanding can be enhanced
Currently, I am still working with Azure and I use the Azure products for my current work. I use Azure Active Directory. I don't use products like App Service from Azure or Azure Logic Apps, Front Door, but I think it's very straightforward. Once I take the first step to use Azure, I can track myself to use another application, program, or module in Azure. I use Office 365 because we actually have Exchange mail server 2019 on premises. In the last few months, I upgraded from Exchange on premise to use Office 365, which is faster, easier to troubleshoot, and more secure. I use Remote Desktop Services (RDS) as the best solution because I make a private server in my data center room. I have many users that need to access the internet, so I don't join the server to my domain because if I have any malware or other attacks, I can resolve it easily without any damage to my internal network. Microsoft RDS is more user-friendly and easier to use compared to RDS from Azure Microsoft or another provider. I purchase Microsoft Remote Desktop Services directly from Microsoft. I have had an MCSE and Microsoft account for 15 years. I work with SharePoint and Exchange, which are famous applications through Microsoft and Office 365. For daily tasks, I use Microsoft tools and Linux tools because I have applications like CRM, ERP, and HRM running over CentOS, an operating system by Linux. Regarding CentOS, in Egypt, we have issues paying for things from the internet, especially due to the large margin between US dollars and Egyptian pounds. CentOS is totally free from the internet, so I create ISO and install it on the server to use all features, policies, and security modules. Currently, I use 3CX as voice solutions, and Asterisk is the Linux platform I use, along with firewalls by Linux called pfSense. All data centers in my company have products between Microsoft and Linux systems. For DNS, I use deDNS to make remote access or subdomains from deDNS organization. Sometimes, I pay for a main domain from HostGator and re-route the domain to my data centers. Based on other competitors, I would rate Zoho CRM's price as a five, as it has a middle-range price compared to others. Overall, I rate Zoho CRM a seven out of ten.
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Top Industries

By visitors reading reviews
University
13%
Financial Services Firm
10%
Computer Software Company
9%
Educational Organization
9%
Manufacturing Company
9%
Computer Software Company
8%
University
7%
Performing Arts
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise2
Large Enterprise22
By reviewers
Company SizeCount
Small Business42
Midsize Enterprise6
Large Enterprise9
 

Questions from the Community

What do you like most about Oracle CRM?
The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...
What is your experience regarding pricing and costs for Oracle CRM?
The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.
What needs improvement with Oracle CRM?
The AI feature needs improvement. The technical support also has room for improvement.
What do you like most about Zoho CRM?
Zoho CRM integrates easily with customer service workflows.
What is your experience regarding pricing and costs for Zoho CRM?
I rate the pricing as a five out of ten, as it offers good value for money.
What needs improvement with Zoho CRM?
The UX for the product in general is probably below standard compared to some of the other CRMs.
 

Comparisons

 

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Overview

 

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Find out what your peers are saying about Oracle CRM vs. Zoho CRM and other solutions. Updated: July 2025.
866,561 professionals have used our research since 2012.