Oracle CRM vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #8 with an average rating of 7.6, while Zoho is ranked #4 with an average rating of 8.3. Oracle holds a 3.2% mindshare in CRM, compared to Zoho’s 3.1% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,413 Views
904 Comparison Views

89% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,172 Views
920 Comparison Views

88% willing to recommend

Oracle CRM

Zoho CRM

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Executive SummaryUpdated on Apr 20, 2025

Oracle CRM and Zoho CRM compete in the customer relationship management software category. Zoho CRM appears to have the upper hand for small to medium-sized businesses due to its ease of use and affordable pricing, while Oracle CRM caters more to larger enterprises with its extensive features and customization capabilities.

Features: Oracle CRM provides a comprehensive suite including On Demand Web Services, modular CX Cloud options, and extensive customization capabilities. Its industry solutions cater to sectors like banking and healthcare. Zoho CRM is praised for its ease of use, robust reporting features, and integration with third-party applications. Additionally, it offers customizable options suited for small to medium businesses.

Room for Improvement: Oracle CRM requires enhancements in user-friendliness and third-party integration. It also faces performance and interface issues. Zoho CRM could improve its automation features and interface usability. Furthermore, complete social media integration and enhanced API features are areas needing attention.

Ease of Deployment and Customer Service: Oracle CRM's deployment is complex, often involving on-premises or hybrid setups, leading to longer implementation times. Its customer service is robust, though response times on critical issues can be slow. Zoho CRM, being cloud-based, simplifies deployment and management with responsive customer support, though concerns about scalability for larger enterprises exist.

Pricing and ROI: Oracle CRM is a premium product with higher costs, suitable for larger enterprises needing extensive features. Its ROI aligns with long-term strategic use but requires significant upfront investment. Zoho CRM offers cost-effective options with flexible subscription models, particularly for smaller to medium-sized businesses, providing good value and broad functionality at an affordable price.

To learn more, read our detailed Oracle CRM vs. Zoho CRM Report (Updated: June 2025).

Buyer's Guide

Oracle CRM vs. Zoho CRM

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Zoho CRM

Ranking in CRM

4th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (4th), Sales Force Automation (3rd)

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Oracle CRM is 3.2%, down from 3.7% compared to the previous year. The mindshare of Zoho CRM is 3.1%, down from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."

"Technical support is very fast. It's customer friendly."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

"We are most comfortable with the user interface that Oracle CRM has, it is very good."

"The solution is scalable."

"The most important feature is the ability to assign a plan using the manual close function."

"CRM's performance is good, we've never faced any issues with it."

"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."

More Oracle CRM pros

"I think the whole pipeline tracking is most useful for us."

"It is customizable. We have customized the CRM according to our needs."

"There are many features that capture customer data."

"The product is customizable."

"Zoho CRM's best feature is its reporting."

"The platform has a valuable lead qualification feature."

"Zoho CRM integrates easily with customer service workflows."

"Its initial setup process for the cloud-based version is straightforward."

More Zoho CRM pros

Cons

"The licensing is expensive."

"The performance could be better."

"Oracle CRM should improve in terms of AI capabilities and user interface design."

"Oracle CRM should have more integration with different platforms."

"The configuration requires a lot of technical intervention."

"The initial setup is complex, it could be improved to be more simplified."

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

"The product is not intuitive."

More Oracle CRM cons

"The support is not quite good."

"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."

"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."

"I'd like the solution to offer more integrations with other products."

"Custom development is often necessary to make such extensive changes, and it does come with associated costs."

"The login process could be improved as some users find it unfriendly. The documentation could also be more user-friendly and better organized."

"They should provide an option to customize modules."

"The mobile application is a little complicated and could be simplified."

More Zoho CRM cons

Pricing and Cost Advice

"It is not cheap. It is more suitable for big companies."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

"The licensing is on a yearly basis."

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"Compared to alternative solutions Oracle CRM is expensive."

More Oracle CRM pricing and cost advice

"The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."

"We consider it a good value and found it to be cost-effective."

"The basic plan has changed from $15 to $25 or $30."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

"There is an annual license."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

"I have no information about the pricing for Zoho CRM because the finance department handles that."

"The solution has standard pricing plans."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

University

12%

Computer Software Company

12%

Government

11%

Educational Organization

63%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

See all answers

What needs improvement with Zoho CRM?

The analytics and AI suggestion features need improvement.

See all answers

Comparisons

Siebel CRM vs Oracle CRM

Compared 34% of the time

SAP CRM vs Oracle CRM

Compared 30% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Oracle Eloqua vs Oracle CRM

Compared 4% of the time

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SAP CRM vs Zoho CRM

Compared 54% of the time

Odoo vs Zoho CRM

Compared 8% of the time

Bitrix24 vs Zoho CRM

Compared 6% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 6% of the time

LeadSquared vs Zoho CRM

Compared 5% of the time

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Product Reports

Buyer's Guide

Oracle CRM

May 2025

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Buyer's Guide

Zoho CRM

May 2025

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Also Known As

Market2Lead

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Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Oracle CRM vs. Zoho CRM

June 2025

Free Report: Oracle CRM vs. Zoho CRM

Find out what your peers are saying about Oracle CRM vs. Zoho CRM and other solutions. Updated: June 2025.

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