Oracle CRM vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.4, while Zoho is ranked #5 with an average rating of 8.3. Oracle holds a 3.3% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,447 Views
1,118 Comparison Views

89% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,597 Views
1,190 Comparison Views

88% willing to recommend

Oracle CRM

Zoho CRM

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Executive SummaryUpdated on Apr 20, 2025

Oracle CRM and Zoho CRM compete in the customer relationship management software category. Zoho CRM appears to have the upper hand for small to medium-sized businesses due to its ease of use and affordable pricing, while Oracle CRM caters more to larger enterprises with its extensive features and customization capabilities.

Features: Oracle CRM provides a comprehensive suite including On Demand Web Services, modular CX Cloud options, and extensive customization capabilities. Its industry solutions cater to sectors like banking and healthcare. Zoho CRM is praised for its ease of use, robust reporting features, and integration with third-party applications. Additionally, it offers customizable options suited for small to medium businesses.

Room for Improvement: Oracle CRM requires enhancements in user-friendliness and third-party integration. It also faces performance and interface issues. Zoho CRM could improve its automation features and interface usability. Furthermore, complete social media integration and enhanced API features are areas needing attention.

Ease of Deployment and Customer Service: Oracle CRM's deployment is complex, often involving on-premises or hybrid setups, leading to longer implementation times. Its customer service is robust, though response times on critical issues can be slow. Zoho CRM, being cloud-based, simplifies deployment and management with responsive customer support, though concerns about scalability for larger enterprises exist.

Pricing and ROI: Oracle CRM is a premium product with higher costs, suitable for larger enterprises needing extensive features. Its ROI aligns with long-term strategic use but requires significant upfront investment. Zoho CRM offers cost-effective options with flexible subscription models, particularly for smaller to medium-sized businesses, providing good value and broad functionality at an affordable price.

To learn more, read our detailed Oracle CRM vs. Zoho CRM Report (Updated: April 2025).

Buyer's Guide

Oracle CRM vs. Zoho CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Oracle CRM is 3.3%, down from 3.9% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."

"Oracle CRM is a stable solution."

"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."

"Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity."

"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."

"We are most comfortable with the user interface that Oracle CRM has, it is very good."

"The most important feature is the ability to assign a plan using the manual close function."

More Oracle CRM pros

"I like Zoho CRM's automatic lead assignment and automated workflows."

"Zoho CRM integrates easily with customer service workflows."

"We can customize the solution the way we want to."

"The solution is always stable."

"Customer tracking, order management, sales tracking and PO tracking provide efficiency."

"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."

"Zoho CRM provides excellent value for money."

"What I like most about Zoho CRM is its configurability. We can adapt it to our needs in terms of the sales process. It has automation capabilities, but we mostly use it as a static system, except for sending emails and information about updated products."

More Zoho CRM pros

Cons

"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"The cost can be a bit more expensive compared to other options."

"An improvement would be to lower the price of the license."

"We noticed that sometimes it can be slow, and then we have to refresh the whole system."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"The data visualization should be better in Oracle CRM."

"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."

More Oracle CRM cons

"Custom development is often necessary to make such extensive changes, and it does come with associated costs."

"The MCR capabilities have some limitations."

"I have issues with the tool's scalability."

"Some of our clients could not develop their requirements using the product."

"The support response time for this solution could be improved."

"Adding a new contract to the solution is quite complicated."

"We'd like the solution to be less expensive."

"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."

More Zoho CRM cons

Pricing and Cost Advice

"The solution is expensive."

"There is a license required to use this solution. The price is reasonable for a CRM."

"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."

"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

"The product’s pricing is very high."

"There are licenses needed to use this solution and they are managed by our product team."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

More Oracle CRM pricing and cost advice

"I have no information about the pricing for Zoho CRM because the finance department handles that."

"Zoho CRM is an expensive tool."

"Zoho CRM is available at a fairly average price"

"Compared to other CRMs, it is very cheap."

"We have an annual license fee that costs $12,000."

"The licensing is the subscription, where we pay $50 per month per user."

"Zoho CRM has a subscription-based license, which is not too expensive."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

13%

University

12%

Government

11%

Educational Organization

77%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

See all answers

What needs improvement with Zoho CRM?

The analytics and AI suggestion features need improvement.

See all answers

Comparisons

Siebel CRM vs Oracle CRM

Compared 34% of the time

SAP CRM vs Oracle CRM

Compared 34% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 12% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Oracle Eloqua vs Oracle CRM

Compared 5% of the time

More Oracle CRM Competitors

SAP CRM vs Zoho CRM

Compared 52% of the time

Odoo vs Zoho CRM

Compared 8% of the time

Bitrix24 vs Zoho CRM

Compared 7% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 6% of the time

LeadSquared vs Zoho CRM

Compared 5% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Oracle CRM

April 2025

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Buyer's Guide

Zoho CRM

April 2025

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Also Known As

Market2Lead

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Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Oracle CRM vs. Zoho CRM

April 2025

Free Report: Oracle CRM vs. Zoho CRM

Find out what your peers are saying about Oracle CRM vs. Zoho CRM and other solutions. Updated: April 2025.

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