We compared Oracle CRM and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: User opinions on Oracle customer service vary, with some noting slow responses and inconsistency. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"Oracle CRM helped us better understand the customer journey."
"The most valuable features of the solution I like are its stability and customization."
"It is very simple."
"Technical support is very fast. It's customer friendly."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"It has a wide variety of use cases."
"The reporting features are valuable."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"The platform has a valuable lead qualification feature."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"For the most part, the solution is stable."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"I think the whole pipeline tracking is most useful for us."
"Zoho CRM is easy to use and easy to understand."
"There are many features that capture customer data."
"The whole forecasting and pipeline management is very good."
"An improvement would be to lower the price of the license."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"The user interface and performance could be better."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"The configuration requires a lot of technical intervention."
"It’s complex to customize the tool."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."
"Adding a new contract to the solution is quite complicated."
"The solution's feature for forecast has limitations."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"They should provide an option to customize modules."
"We'd like the solution to be less expensive."
Oracle CRM is ranked 7th in CRM with 31 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Oracle CRM is rated 7.8, while Zoho CRM is rated 8.0. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and HubSpot Marketing Hub, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and IQVIA Orchestrated Customer Engagement. See our Oracle CRM vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
