Oracle CRM and Infor CloudSuite compete in the customer relationship management and enterprise resource planning space. Oracle CRM holds an advantage with its modular cloud solutions and comprehensive feature set, while Infor CloudSuite stands out in manufacturing and production planning capabilities.
Features: Oracle CRM offers robust integration tools, industry-specific solutions, and advanced analytics. Its Oracle CX enhancements provide quick deployment and lower operational costs. Infor CloudSuite is notable for its manufacturing capabilities, providing flexibility in multi-site operations. It supports detailed analytics and efficient information transmission for industrial applications.
Room for Improvement: Oracle CRM needs better integration flexibility and user-friendliness, with improvements required in mobile and social technologies. Its customization complexity should be reduced. Infor CloudSuite requires enhanced documentation and better integration with IoT solutions, along with streamlined planning features and financial reporting for improved accessibility.
Ease of Deployment and Customer Service: Oracle CRM offers on-premises, hybrid, and cloud deployment options, though technical support responses can be slow. Infor CloudSuite also provides deployment flexibility, focusing on cloud implementations with generally good technical support, though some users report slower response times.
Pricing and ROI: Oracle CRM is considered expensive, with high costs justified by scalability and database flexibility. It uses a subscription-based model aligning costs with business growth. Infor CloudSuite is cost-effective for larger enterprises, with pricing often prohibitive for smaller companies. Both solutions deliver ROI through operational efficiencies and process improvements.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Infor CloudSuite is very stable, provided there is a good internet connection.
We haven't really had any technical challenges with Oracle CRM.
Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
It could be improved with better quality for response time and empathy with the client's operations.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
The AI feature needs improvement.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.
It is very much tied closely with sales forecasting, growth, the reporting and decision-making process.
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
| Product | Market Share (%) |
|---|---|
| Oracle CRM | 1.4% |
| Infor CloudSuite | 0.7% |
| Other | 97.9% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
