Oracle CRM and Infor CloudSuite compete in the customer relationship management and enterprise resource planning space. Oracle CRM holds an advantage with its modular cloud solutions and comprehensive feature set, while Infor CloudSuite stands out in manufacturing and production planning capabilities.
Features: Oracle CRM offers robust integration tools, industry-specific solutions, and advanced analytics. Its Oracle CX enhancements provide quick deployment and lower operational costs. Infor CloudSuite is notable for its manufacturing capabilities, providing flexibility in multi-site operations. It supports detailed analytics and efficient information transmission for industrial applications.
Room for Improvement: Oracle CRM needs better integration flexibility and user-friendliness, with improvements required in mobile and social technologies. Its customization complexity should be reduced. Infor CloudSuite requires enhanced documentation and better integration with IoT solutions, along with streamlined planning features and financial reporting for improved accessibility.
Ease of Deployment and Customer Service: Oracle CRM offers on-premises, hybrid, and cloud deployment options, though technical support responses can be slow. Infor CloudSuite also provides deployment flexibility, focusing on cloud implementations with generally good technical support, though some users report slower response times.
Pricing and ROI: Oracle CRM is considered expensive, with high costs justified by scalability and database flexibility. It uses a subscription-based model aligning costs with business growth. Infor CloudSuite is cost-effective for larger enterprises, with pricing often prohibitive for smaller companies. Both solutions deliver ROI through operational efficiencies and process improvements.
Here in Portugal, there's no direct support from Infor.
Technical support from Infor is rated an eight out of ten.
Infor CloudSuite is very stable, provided there is a good internet connection.
We haven't really had any technical challenges with Oracle CRM.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
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