Infor CloudSuite vs Oracle CRM comparison

Infor CloudSuite

Read 13 Infor CloudSuite reviews

188 Views
125 Comparison Views

100% willing to recommend

Oracle CRM

Read 35 Oracle CRM reviews

1,911 Views
1,467 Comparison Views

91% willing to recommend

Infor CloudSuite

Oracle CRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Infor CloudSuite and Oracle CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Infor CloudSuite vs. Oracle CRM Report (Updated: June 2024).

Buyer's Guide

Infor CloudSuite vs. Oracle CRM

June 2024

Download the complete report

Helped 787,779 peers since 2012

Categories and Ranking

Infor CloudSuite

Ranking in CRM

18th

Average Rating

8.0

Number of Reviews

Ranking in other categories

ERP (14th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (5th), Product Configuration and Quoting (4th), Warehouse Management (3rd), Cloud HCM (10th), Financial Close Software (2nd)

Oracle CRM

Ranking in CRM

8th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of June 2024, in the CRM category, the mindshare of Infor CloudSuite is 0.6%, up from 0.2% compared to the previous year. The mindshare of Oracle CRM is 3.9%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Unique Categories:

ERP

1.4%

Enterprise Asset Management (EAM)

12.2%

Marketing Automation

0.6%

Featured Reviews

reviewer2201253

Senior IT Executive at a manufacturing company with 10,001+ employees

Nov 30, 2023

Reliable solution for Enterprises’ ERP requirements

We are using the solution due to our global network, where one of our partners has successfully implemented it. They encouraged us to implement the same solution locally. The solution is particularly effective for ERP, covering aspects such as finance, accounting, and supply chain. It aligns well…

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ManassehAfoh

Information Technology Consultant at Republic Bank Ghana Limited

Aug 3, 2023

Helps to understand customer journey better

We use Oracle CRM for customer segmentation. Oracle CRM helped us better understand the customer journey. I like the tool's ability to handle lots of data. It is well documented and throws off errors in areas that you need to pay attention to. Though Oracle CRM's support has a good reaction…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP."

"From a product perspective, it's more lenient and suitable for using features in finance, such as reconciling our payments, accounts payable, accounts receivable, etc."

"It is a scalable solution."

"The customization capabilities of CloudSuite Industrial are also there."

"The solution is particularly effective for ERP. The automation of emails is a valuable feature for me. The solution is stable. The solution is scalable. Infor CloudSuite Industrial is better for its development aspect. It allows us to customize and implement changes more efficiently. The initial setup was straightforward. I recommend the solution."

"The product's most valuable feature is production planning. It is one of the core features."

"Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."

"We did some research and chose CloudSuite because it has the flexibility to cover a range of areas. And there were many other factors like traceability, for example, which is crucial for food production."

More Infor CloudSuite pros

"We are most comfortable with the user interface that Oracle CRM has, it is very good."

"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."

"It is a stable solution."

"For the most part, the solution is straightforward."

"Oracle CRM integrates seamlessly because it's an end-to-end solution."

"It has a wide variety of use cases."

"Case management, incident management, and request management features are valuable."

"The most valuable feature of Oracle CRM is the organization it provides."

More Oracle CRM pros

Cons

"Planning needs to be improved. That is, industry-specific planning details need to be added and refined."

"There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product."

"It takes time to properly learn what the product can do."

"Pricing is always an area where there is room for improvement."

"There should be better clarity and agreement on all interfaces and requirements before signing a contract. This would avoid unexpected costs and complications later on."

"Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual."

"The solution's support service could be better."

"Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution."

More Infor CloudSuite cons

"An improvement would be to lower the price of the license."

"The cost can be a bit more expensive compared to other options."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."

"Though Oracle CRM's support has a good reaction time, it needs to be better."

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

"Oracle CRM should have more integration with different platforms."

More Oracle CRM cons

Pricing and Cost Advice

"It is a cost-effective solution."

"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."

"The pricing is not built on a standard model."

"For on-premise installations, the licensing is yearly."

"The product is expensive. I rate the pricing a five out of ten."

"The platform's pricing depends on the specific number of users."

"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"There is a license required to use this solution. The price is reasonable for a CRM."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"Compared to alternative solutions Oracle CRM is expensive."

"The licensing is on a yearly basis."

"It is not cheap. It is more suitable for big companies."

More Oracle CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Educational Organization

12%

Manufacturing Company

Financial Services Firm

Computer Software Company

13%

Financial Services Firm

11%

Government

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Infor CloudSuite Industrial?

Some valuable features include improved transparency in sales processes, which has been vital for our operations.

See all answers

What is your experience regarding pricing and costs for Infor CloudSuite Industrial?

As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.

See all answers

What needs improvement with Infor CloudSuite Industrial?

While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...

See all answers

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added.

See all answers

What needs improvement with Oracle CRM?

Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but includ...

See all answers

Comparisons

Infor LN vs Infor CloudSuite

Compared 37% of the time

Infor M3 vs Infor CloudSuite

Compared 18% of the time

IBM Maximo vs Infor CloudSuite

Compared 9% of the time

SAP Warehouse Management vs Infor CloudSuite

Compared 8% of the time

Microsoft Dynamics 365 Business Central vs Infor CloudSuite

Compared 7% of the time

More Infor CloudSuite Competitors

Siebel CRM vs Oracle CRM

Compared 31% of the time

SAP CRM vs Oracle CRM

Compared 27% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 15% of the time

Amdocs CRM vs Oracle CRM

Compared 14% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 8% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

Infor CloudSuite

June 2024

Download Infor CloudSuite product report

Buyer's Guide

Oracle CRM

June 2024

Download Oracle CRM product report

Also Known As

SyteLine

Market2Lead

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Infor

Oracle

Overview

Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Sample Customers

PRIDE Industries

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

Infor CloudSuite vs. Oracle CRM

June 2024

Free Report: Infor CloudSuite vs. Oracle CRM

Find out what your peers are saying about Infor CloudSuite vs. Oracle CRM and other solutions. Updated: June 2024.

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