We're using Sales Creatio for its basic purpose. We provide service to our clients, particularly tech support, and that's very important. Clients call in if something's not working, because we implement Sales Creatio and other solutions to clients, e.g. general clients. If they have a problem, they'll send us a ticket. We register the ticket, provide support within one hour or two hours depending on the agreement we have with these people, and that's just the basic with the client.
We also have sales, particularly sales processes. We qualify the leads. We have the marketing processes. We have the lead qualification. Once we get to a certain level, the lead gets assigned to the sales person and that person starts the process, and we go through each of the stages until we close. We then close the loop by assigning a team to implement and install. Now, we're done with our sales.
It's a project. We go through the whole cycle of the sales process. We have the lead qualification, then the sales assignment, then we close the project, and then it becomes a project. We manage the project: all the stages, meetings, and schedules.
When everything is said and done, clients start calling in for tech support. That's what we do.