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Oracle CRM vs Salesforce Sales Cloud comparison

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Buyer's Guide
Oracle CRM vs. Salesforce Sales Cloud
July 2022
Find out what your peers are saying about Oracle CRM vs. Salesforce Sales Cloud and other solutions. Updated: July 2022.
610,336 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases.""Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports.""It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements.""It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program.""The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates.""For the most part, the solution is straightforward.""CRM's performance is good, we've never faced any issues with it.""We are most comfortable with the user interface that Oracle CRM has, it is very good."

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"I would recommend Sales Cloud for anyone who has a sales team that needs to be optimized and for any size of enterprise.""The best features of the solution are its performance and stability.""I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device.""The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities.""I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about.""CRM solution that performs well. It's multifeatured, so you can use it for different activities such as managing opportunities, managing revenue, reviewing leads, etc.""Our use case within the organization covers the entire cycle from lead generation, demand planning, and opportunities to realization and closure. For our clients, Salesforce is used more to plot the cycle from products to cash and lead to revenue. They mostly build offers and pricing quotations in the Salesforce environment through their field marketing agents.""This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."

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Cons
"The user interface and performance could be better.""An improvement would be to lower the price of the license.""This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable.""Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays.""I'd like to see more feature enhancements.""A specialized team is required for managing Oracle, which is extra overhead for the customer.""The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends.""The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."

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"I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes.""The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions.""With the solution being very vast, they need to prioritize features.""Sometimes, it is difficult to integrate it with my emails. I've had trouble integrating it with my emails. There were a couple of things I did try as well, but I wasn't able to do so. I've had difficulty in other areas too with integration. It was related to syncing my calendars. I want the tasks that I put in to automatically sync to my calendars and update my calendars, but I couldn't figure out how to do it.""The reporting formats could be better.""Sales Cloud could be improved with more training. In general, the training is very good, but you have to really seek out some good options in order to upskill yourself. Another thing, which could also be a benefit, is that Sales is very customizable. If you move from one organization to another, you can see your Salesforce as before, but their Sales Cloud may look completely different from what you're used to. It's not like Microsoft Excel or Trello, where the layout and all the functions are the same. Because it's so customizable, I feel like there is a bit of a learning curve when you inherit another Sales Cloud instance. To be honest, I think that's the beauty of Salesforce because you can customize it so much to fit your needs as a company. It follows your processes and use cases in order for you to get the most out of the system itself.""Salesforce Sales Cloud is not as simple to use as Zoho. It requires some level of expertise before you can use it. However, you can easily learn how to use the solution as you go along.""I would like to see licensing fees reduced in the next release."

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Pricing and Cost Advice
  • "It is not cheap. It is more suitable for big companies."
  • "We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."
  • "We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."
  • "There are licenses needed to use this solution and they are managed by our product team."
  • "Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."
  • "The licensing is on a yearly basis."
  • "The cost of a license with support is slightly higher than a regular license."
  • "The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."
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  • "The subscription is on a monthly basis."
  • "The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
  • "It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
  • "I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
  • "The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
  • "My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."
  • "Implementation and add-ons may be additional costs."
  • "Being license based, the license varies by type. The pricing is considered average."
  • More Salesforce Sales Cloud Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle. If you have many Oracle products, you can get a cheaper rate perhaps as we did. The cost… more »
    Top Answer:It's a good product but the are some performance issues. The performance can be improved. The initial setup is complex, it could be improved to be more simplified.
    Top Answer:This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time.
    Top Answer:The user interface could be better in Salesforce Sales Cloud because it feels a little heavy.
    Top Answer:I use Salesforce Sales Cloud to customise order management and tracking. We also use it for revenue recognition, billing and analytics. Salesforce is our primary CRM.
    Ranking
    4th
    out of 69 in CRM
    Views
    1,163
    Comparisons
    879
    Reviews
    12
    Average Words per Review
    381
    Rating
    8.3
    1st
    out of 69 in CRM
    Views
    4,731
    Comparisons
    3,130
    Reviews
    47
    Average Words per Review
    657
    Rating
    8.3
    Comparisons
    Also Known As
    Market2Lead
    Sales Cloud, SFDC, Salesforce
    Learn More
    Salesforce
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    Overview

    On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

    Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

    Offer
    Learn more about Oracle CRM
    Learn more about Salesforce Sales Cloud
    Sample Customers
    Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
    Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
    Top Industries
    REVIEWERS
    Manufacturing Company29%
    Transportation Company14%
    Comms Service Provider14%
    Energy/Utilities Company14%
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider21%
    Government7%
    Real Estate/Law Firm4%
    REVIEWERS
    Computer Software Company25%
    Financial Services Firm8%
    Comms Service Provider8%
    Non Tech Company5%
    VISITORS READING REVIEWS
    Computer Software Company33%
    Comms Service Provider16%
    Financial Services Firm6%
    Government5%
    Company Size
    REVIEWERS
    Small Business44%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise17%
    Large Enterprise68%
    REVIEWERS
    Small Business49%
    Midsize Enterprise20%
    Large Enterprise31%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise12%
    Large Enterprise67%
    Buyer's Guide
    Oracle CRM vs. Salesforce Sales Cloud
    July 2022
    Find out what your peers are saying about Oracle CRM vs. Salesforce Sales Cloud and other solutions. Updated: July 2022.
    610,336 professionals have used our research since 2012.

    Oracle CRM is ranked 4th in CRM with 13 reviews while Salesforce Sales Cloud is ranked 1st in CRM with 48 reviews. Oracle CRM is rated 8.4, while Salesforce Sales Cloud is rated 8.2. The top reviewer of Oracle CRM writes "Straightforward to set up with good modules and excellent support". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Has good flexibility but is slow to handle feature requests". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Oracle Eloqua and Salesforce Marketing Cloud, whereas Salesforce Sales Cloud is most compared with Oracle E-Business Suite, SAP ERP, Camunda Platform and Pega Robotic Process Automation. See our Oracle CRM vs. Salesforce Sales Cloud report.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.