We performed a comparison between Oracle CRM and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's very easy to find any customer-related data."
"The solution is scalable."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"It is very simple."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"CRM's performance is good, we've never faced any issues with it."
"For the most part, the solution is straightforward."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"The stability has been very good."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"Zendesk Support has a lot of good APIs."
"We rarely had issues with Zendesk."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"It is a scalable solution."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"The licensing is expensive."
"It’s complex to customize the tool."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"The performance could be better."
"The cost can be a bit more expensive compared to other options."
"The initial setup is complex, it could be improved to be more simplified."
"The support team is time-consuming, and they don't find the answer to our problem."
"The solution itself wasn't easy to set up."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"The solution could integrate better with QR codes from some websites such as Facebook."
"You couldn't give administrative access to new hires."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
Oracle CRM is ranked 7th in CRM with 31 reviews while Zendesk is ranked 16th in CRM with 57 reviews. Oracle CRM is rated 7.8, while Zendesk is rated 8.2. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Oracle CRM vs. Zendesk report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
