Try our new research platform with insights from 80,000+ expert users

Oracle CRM pros and cons

Vendor: Oracle

3.9 out of 5

40 reviews
90% willing to recommend

Pros & Cons summary

Oracle CRM provides valuable insights with dashboards for effective report tracking while offering stability and customization tailored to specific needs. It integrates smoothly via APIs, covers end-to-end CRM from sales to marketing, and features robust reporting for business analysis. However, onboarding requires technical knowledge, online deployment may face latency, support is slow, integration could improve, and licensing is costly with time-consuming customization.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Oracle CRM provides valuable insights and dashboards for tracking effort and generating reports.

Oracle CRM offers strong technical support and a stable, customizable platform.

Oracle CRM integrates seamlessly as an end-to-end solution, enhancing customer relationship management.

Oracle CRM offers comprehensive CRM activities, scalability, and a wide range of use cases.

Oracle CRM includes impactful reporting features and allows the enrichment of deals by connecting to APIs for detailed information.

CONS

The onboarding and initial setup process requires significant technical knowledge, making it difficult for new users.

Oracle CRM is only available on-premises, limiting scalability compared to cloud/SaaS options.

Licensing costs are high, making Oracle CRM more expensive compared to other options.

Customization and configuration are complex and time-consuming, often requiring specialized teams.

Technical support can be slow and inefficient, with attention often dependent on client spending.

Oracle CRM Pros review quotes

KV

Reviewer7845234

COO at a venture capital & private equity firm with 1-10 employees

May 15, 2024

Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity.

Read full review

reviewer1877388

CRM /CX Business Analyst, Solutions Consultant & PM

Jun 8, 2022

For the most part, the solution is straightforward.

Read full review

Head of IT Operations at Fatima Group

Aug 9, 2024

It helps our company interact with our customers, track leads and opportunities, determine how many opportunities are transferred into actual sales, and other such areas.

Read full review

Free Report: Oracle CRM Reviews and More

Learn what your peers think about Oracle CRM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.

865,140 professionals have used our research since 2012.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Jun 27, 2025

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.

Read full review

CQ

CIO at Grupo Kasto

Dec 31, 2020

We are able to take back control of our client sales information and analyze it for the future to improve.

Read full review

reviewer1063128

Digital System Architect at a financial services firm with 10,001+ employees

May 10, 2024

During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing.

Read full review

Founder and GM at IT-Enterprise

Jan 5, 2023

The most important feature is the ability to assign a plan using the manual close function.

Read full review

reviewer2290479

Architect at a insurance company with 1,001-5,000 employees

Nov 3, 2023

It is a stable solution.

Read full review

Integration Architect at Tata Consultancy

Oct 5, 2023

The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution.

Read full review

reviewer2265018

Technical Consultant at a comms service provider with 51-200 employees

Aug 31, 2023

Oracle CRM integrates seamlessly because it's an end-to-end solution.

Read full review

Show 10 more reviews (out of 36)

Oracle CRM Cons review quotes

KV

Reviewer7845234

COO at a venture capital & private equity firm with 1-10 employees

May 15, 2024

Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support.

Read full review

reviewer1877388

CRM /CX Business Analyst, Solutions Consultant & PM

Jun 8, 2022

I'd like to see more feature enhancements.

Read full review

Head of IT Operations at Fatima Group

Aug 9, 2024

The solution's mobile app needs to be enriched with more functionalities in the future.

Read full review

Free Report: Oracle CRM Reviews and More

Learn what your peers think about Oracle CRM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.

865,140 professionals have used our research since 2012.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Jun 27, 2025

It's not perfect with technical support from Oracle CRM, which is why we have managed services because it's far easier to get our issues addressed than going through tech support.

Read full review

CQ

CIO at Grupo Kasto

Dec 31, 2020

In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic.

Read full review

reviewer1063128

Digital System Architect at a financial services firm with 10,001+ employees

May 10, 2024

I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users.

Read full review

Founder and GM at IT-Enterprise

Jan 5, 2023

I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork.

Read full review

reviewer2290479

Architect at a insurance company with 1,001-5,000 employees

Nov 3, 2023

The product's UI lags, and with all the new technologies, it is not quick enough to adopt them.

Read full review

Integration Architect at Tata Consultancy

Oct 5, 2023

With Oracle CRM, people report some usual downtime and frequent outages.

Read full review

reviewer2265018

Technical Consultant at a comms service provider with 51-200 employees

Aug 31, 2023

We noticed that sometimes it can be slow, and then we have to refresh the whole system.

Read full review

Show 10 more reviews (out of 36)

Product Categories

Product Categories

Marketing Automation

Popular Comparisons

Popular Comparisons

Microsoft Dynamics CRM vs Oracle CRM

Salesforce Sales Cloud vs Oracle CRM

SAP CRM vs Oracle CRM

Salesforce Marketing Cloud vs Oracle CRM

Siebel CRM vs Oracle CRM

Zoho CRM vs Oracle CRM

Oracle Eloqua vs Oracle CRM

HubSpot Marketing Hub vs Oracle CRM

Oracle Fusion Service vs Oracle CRM

Amdocs CRM vs Oracle CRM

SugarCRM Platform vs Oracle CRM

See all alternatives

Product Categories

Product Categories

Marketing Automation

Popular Comparisons

Popular Comparisons

Microsoft Dynamics CRM vs Oracle CRM

Salesforce Sales Cloud vs Oracle CRM

SAP CRM vs Oracle CRM

Salesforce Marketing Cloud vs Oracle CRM

Siebel CRM vs Oracle CRM

Zoho CRM vs Oracle CRM

Oracle Eloqua vs Oracle CRM

HubSpot Marketing Hub vs Oracle CRM

Oracle Fusion Service vs Oracle CRM

Amdocs CRM vs Oracle CRM

SugarCRM Platform vs Oracle CRM

See all alternatives

Related questions

27

Looking for a CRM that would best integrate with Office 365

19

When evaluating CRM, what aspect do you think is the most important to look for?

18

Interested in integrating Dynamics CRM integrated with back end system, has anyone done this?

15

What are the biggest reasons for migrating to Salesforce from other CRMs?

12

What are the pros and cons of MS dynamics vs. Salesforce CRM?

12

Salesforce.com is positioned in the Leaders Quadrant in the 2014 Gartner report. What are your experiences with it?

97

What is the best customer onboarding software to work with Temenos T24 (an integrated core banking solution)?

32

What is the best CRM for a small company?

28

What is the best CRM for a new Real Estate Agent?

28

What is the best CRM for a drinks retail and private membership club?