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Oracle CRM pros and cons

Vendor: Oracle
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Oracle CRM provides valuable insights and dashboards for tracking effort and generating reports.
Oracle CRM offers strong technical support and a stable, customizable platform.
Oracle CRM integrates seamlessly as an end-to-end solution, enhancing customer relationship management.
Oracle CRM offers comprehensive CRM activities, scalability, and a wide range of use cases.
Oracle CRM includes impactful reporting features and allows the enrichment of deals by connecting to APIs for detailed information.

CONS

The onboarding and initial setup process requires significant technical knowledge, making it difficult for new users.
Oracle CRM is only available on-premises, limiting scalability compared to cloud/SaaS options.
Licensing costs are high, making Oracle CRM more expensive compared to other options.
Customization and configuration are complex and time-consuming, often requiring specialized teams.
Technical support can be slow and inefficient, with attention often dependent on client spending.
 

Oracle CRM Pros review quotes

SA
Junior Consultant at a consultancy with 11-50 employees
Nov 19, 2020
Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports.
CQ
CIO at Grupo Kasto
Dec 31, 2020
We are able to take back control of our client sales information and analyze it for the future to improve.
reviewer1473249 - PeerSpot reviewer
Consultor de sistemas de negocios at a tech services company with 11-50 employees
Jan 30, 2021
It is very simple.
Learn what your peers think about Oracle CRM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,844 professionals have used our research since 2012.
it_user1619403 - PeerSpot reviewer
Head of Operations & Technology at LATAM Pass at a transportation company with 10,001+ employees
Jul 4, 2021
It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program.
reviewer1688787 - PeerSpot reviewer
Knowledge and associate at a consultancy with 1,001-5,000 employees
Dec 17, 2021
We are most comfortable with the user interface that Oracle CRM has, it is very good.
Mohammed Ghonaim - PeerSpot reviewer
Senior Oracle Application Consultants at Saudi Telecom Company
Jan 13, 2022
It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements.
reviewer1119762 - PeerSpot reviewer
Information Technology Security Specialist at a energy/utilities company with 10,001+ employees
Jan 28, 2022
Technical support is very fast. It's customer friendly.
MihaiAlexandru - PeerSpot reviewer
Unemployed at a manufacturing company with 51-200 employees
Apr 6, 2022
The forecasting reporting section was the most useful.
VivekSaini - PeerSpot reviewer
IT Consultant at a tech vendor with 10,001+ employees
Apr 8, 2022
CRM's performance is good, we've never faced any issues with it.
Kishore C - PeerSpot reviewer
Director at Winspire Tech Private Limited
Apr 25, 2022
Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases.
 

Oracle CRM Cons review quotes

SA
Junior Consultant at a consultancy with 11-50 employees
Nov 19, 2020
The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.
CQ
CIO at Grupo Kasto
Dec 31, 2020
In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic.
reviewer1473249 - PeerSpot reviewer
Consultor de sistemas de negocios at a tech services company with 11-50 employees
Jan 30, 2021
The initial setup is complex, it could be improved to be more simplified.
Learn what your peers think about Oracle CRM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,844 professionals have used our research since 2012.
it_user1619403 - PeerSpot reviewer
Head of Operations & Technology at LATAM Pass at a transportation company with 10,001+ employees
Jul 4, 2021
Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays.
reviewer1688787 - PeerSpot reviewer
Knowledge and associate at a consultancy with 1,001-5,000 employees
Dec 17, 2021
The data visualization should be better in Oracle CRM.
Mohammed Ghonaim - PeerSpot reviewer
Senior Oracle Application Consultants at Saudi Telecom Company
Jan 13, 2022
Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round.
reviewer1119762 - PeerSpot reviewer
Information Technology Security Specialist at a energy/utilities company with 10,001+ employees
Jan 28, 2022
The user interface and performance could be better.
MihaiAlexandru - PeerSpot reviewer
Unemployed at a manufacturing company with 51-200 employees
Apr 6, 2022
The performance could be better.
VivekSaini - PeerSpot reviewer
IT Consultant at a tech vendor with 10,001+ employees
Apr 8, 2022
An improvement would be to lower the price of the license.
Kishore C - PeerSpot reviewer
Director at Winspire Tech Private Limited
Apr 25, 2022
This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable.