Oracle CRM vs Oracle Fusion Service comparison

Oracle CRM and Oracle Fusion Service compete in the CRM solutions category. Oracle Fusion Service has the upper hand due to its cloud-based design, modern AI capabilities, and ease of integration.

Features: Oracle CRM is appreciated for its robust integration tools, customizable databases, and comprehensive service support. Its product configurator and horizontal features across various industries add value. Oracle Fusion Service stands out with cloud-based architecture, advanced AI features, and the ability to provide a global, scalable solution. Its modern user interface and integration capabilities are highly beneficial for dynamic business environments.

Room for Improvement: Oracle CRM requires enhancements in AI functionalities and user experience. Customization and technical support can sometimes be cumbersome and expensive. Oracle Fusion Service, while benefiting from cloud infrastructure, needs better documentation and user interface refinement. Enhanced integration of newer modules would improve its offering further.

Ease of Deployment and Customer Service: Oracle CRM offers flexible deployment models, including on-premises and hybrid options, though it can experience technical support delays. Oracle Fusion Service ensures a straightforward global deployment with public and hybrid cloud models, though it may come at a higher cost. Both products receive mixed customer service feedback, with Oracle Fusion Service achieving slightly higher ratings for its efficient cloud support.

Pricing and ROI: Oracle CRM is perceived as expensive, suitable for large enterprises with a traditional licensing model. It provides a substantial return on investment for those who can afford it. Oracle Fusion Service, with its SaaS pricing model, aligns costs with usage, offering more predictable expenses. While both solutions are costly, Fusion Service's subscription package offers better feature accessibility, making it a scalable choice for businesses focused on long-term ROI.