Oracle CRM vs Oracle Fusion Service comparison

Oracle CRM and Oracle Fusion Service compete in the enterprise software market, focusing on customer relationship management with varying deployment models. Oracle Fusion Service appears to have the upper hand due to its cloud-based architecture, offering more adaptability and efficiency.

Features: Oracle CRM provides extensive functionality with features like a robust integration framework, strong customization, and powerful analytics tools beneficial for sales and case management. It's advantageous for industry-specific solutions. Oracle Fusion Service stands out with its cloud-native design, providing enhanced AI capabilities, comprehensive functionality across HR and finance domains, and ease of global deployment.

Room for Improvement: Oracle CRM faces challenges in terms of integration and customization, with reported issues in data visualization and user interface design leading to a need for enhanced user experiences. Technical support speed is also a concern. Oracle Fusion Service could improve its documentation and simplify its UI for new users, as some modules lack full maturity and require stability.

Ease of Deployment and Customer Service: Oracle CRM offers flexibility in deployment with on-premises, public, private, and hybrid cloud options, but this can complicate support interactions. Oracle Fusion Service's cloud-based focus allows for faster deployment and better technical support, although both systems sometimes experience slow customer service response times.

Pricing and ROI: Oracle CRM is often considered expensive, with costs based on user numbers and module licensing, but users note potential high ROI upon full deployment despite high ongoing costs. Oracle Fusion Service implements a scalable SaaS model with flexible subscription pricing, offering good ROI through operational efficiencies and process improvements.