We performed a comparison between Odoo and Oracle CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most advantageous aspect is that with minimal customization, a company can be automated within a span of two to three months."
"It allows us to organize and improve portfolio management."
"The most valuable features of Odoo are its customization and the fact that I can add modules whenever I want to the solution and the customization."
"With Odoo, being open source is advantageous because we have access to the source code for whatever we develop. This gives us the flexibility to make additions, deletions, or modifications according to our needs without any restrictions. There are no predefined formats that limit our customization options."
"The most valuable feature of Odoo is the fingerprint feature."
"Odoo is highly scalable."
"The product is stable...The product is scalable."
"The most valuable feature of Odoo is its payroll localization."
"It's very easy to find any customer-related data."
"CRM's performance is good, we've never faced any issues with it."
"Case management, incident management, and request management features are valuable."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."
"The reporting features are valuable."
"Oracle CRM is a stable solution."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"The user interface is not the best."
"Odoo provides their apps on mobile, but it is not good enough, especially for my clients."
"The customization and technical support are not great."
"Odoo’s asset management, supply chain, and advanced manufacturing should be improved."
"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."
"Odoo lacks a complete dashboard, and the reports are basic. The reporting could be improved by adding some graphics."
"Odoo can invest in improvements, considering areas like AI and ML, where there are shortcomings."
"The most valuable feature of Odoo is the fingerprint feature."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"The product is not intuitive."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"The initial setup is complex, it could be improved to be more simplified."
"An improvement would be to lower the price of the license."
"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
Odoo is ranked 11th in CRM with 31 reviews while Oracle CRM is ranked 7th in CRM with 35 reviews. Odoo is rated 8.0, while Oracle CRM is rated 8.0. The top reviewer of Odoo writes "Offers everything we need in one system, has well-integrated modules, and is priced well". On the other hand, the top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and monday.com, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud. See our Odoo vs. Oracle CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
