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HubSpot CRM vs Oracle CRM comparison

HubSpot and Oracle are both solutions in the CRM category. HubSpot is ranked #5 with an average rating of 8.3, while Oracle is ranked #8 with an average rating of 7.7. HubSpot holds a 1.6% mindshare in CRM, compared to Oracle’s 1.4% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 90% of Oracle users who would recommend it.
HubSpot CRM
Read 49 HubSpot CRM reviews
  • 1,350 Views
  • 1,283 Comparison Views
98% willing to recommend
Oracle CRM
Read 41 Oracle CRM reviews
  • 1,602 Views
  • 1,394 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

Oracle CRM and HubSpot CRM compete in the customer relationship management category. Oracle CRM has the upper hand for enterprises needing complex integration and extensive customization, while HubSpot CRM is ideal for users prioritizing ease of use and marketing automation features.

Features: Oracle CRM offers comprehensive service and loyalty programs, combined with industry-specific solutions and strong integration capabilities, especially with Oracle E-Business ERP. It includes robust real-time analytics in a flexible cloud-based framework for streamlined deployment. HubSpot CRM is renowned for its user-friendliness and strong marketing automation features. It supports seamless lead generation, tracking, and sales automation, providing intuitive onboarding and valuable marketing insights.

Room for Improvement: Oracle CRM faces challenges with its interface, complexity of setup, and demands for technical knowledge. Issues related to performance, integration, and cloud support are also reported. HubSpot CRM requires improvements in customizability, pricing structure, and integrations with additional tools. Limitations in handling duplicates, mobile applications, and automation features are noted.

Ease Of Deployment and Customer Service: Oracle CRM offers various deployment models, including on-premises and hybrid cloud, providing flexibility with significant setup requirements. Its technical support is robust but can experience delays. HubSpot CRM's public cloud model simplifies deployment and integration, with responsive support despite occasional downtime and complex navigation. Oracle's flexibility is balanced by complexity, whereas HubSpot offers streamlined but sometimes limited service experiences.

Pricing and ROI: Oracle CRM is perceived as expensive, largely due to licensing and customization, making it suitable for large enterprises but promising high ROI with efficiencies. HubSpot CRM provides a straightforward and affordable pricing model for small businesses, although advanced features may increase costs. It focuses on cost-effective marketing solutions that offer good ROI for small to medium enterprises.

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Buyer's Guide
HubSpot CRM vs. Oracle CRM
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
HubSpot CRM boosts lead generation and revenue, with varying ROI and valued for efficiency, automation, and data security.
Sentiment score
4.5
Oracle CRM users report improved efficiency and cost savings, though exact ROI varies and is often user-reported.
 

Customer Service

Sentiment score
7.0
Users commend HubSpot CRM's timely support, though improvements like live agents and self-help access are needed for some.
Sentiment score
6.2
Oracle CRM's customer support is praised for availability but criticized for slow responses and inconsistent issue resolution.
Part of it is different language use, and while that's okay, it wasn't immediately evident where to find help, verify, or submit a question and get responses.
HubSpot's customer service is excellent and fast.
There is always an account rep that's available, and there is a technical account rep that is available for every account.
For more quotes and insights, download the HubSpot CRM report
No quotes available
For more quotes and insights, download the Oracle CRM report
Charles Dickens - PeerSpot reviewerMarianaPiñeres - PeerSpot reviewerKartikeya Prahlad - PeerSpot reviewer
 

Scalability Issues

Sentiment score
7.4
HubSpot CRM is scalable for all company sizes, but some prefer pairing it with Salesforce for enhanced capabilities.
Sentiment score
7.3
Oracle CRM is scalable, adaptable for varying business needs, but on-premises setups may need additional investments for infrastructure.
HubSpot CRM is a scalable solution.
Handling around 100 to 150 users is fine.
There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.
For more quotes and insights, download the HubSpot CRM report
No quotes available
For more quotes and insights, download the Oracle CRM report
reviewer2396643 - PeerSpot reviewer
KA
Kartikeya Prahlad - PeerSpot reviewer
 

Stability Issues

Sentiment score
8.5
HubSpot CRM is highly stable and reliable, with minor delays not affecting its excellent performance and integration capabilities.
Sentiment score
7.5
Oracle CRM is highly rated for stability, despite installation challenges and minor glitches that don't affect operations significantly.
No quotes available
For more quotes and insights, download the HubSpot CRM report
We haven't really had any technical challenges with Oracle CRM.
Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.
For more quotes and insights, download the Oracle CRM report
 

Room For Improvement

HubSpot CRM needs improvements in customization, pricing, integration, UI, mobile app, support, automation, scalability, and subscription features.
Oracle CRM struggles with outdated UI, slow performance, integration issues, high costs, and inadequate support, needing significant enhancements.
HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality.
The response time is slow.
Their per-user pricing is on the higher side, and most of their enterprise contracts require a minimum one-year guarantee for any enterprise agreement.
For more quotes and insights, download the HubSpot CRM report
When a client asks for any support, they're often in real trouble and need a prompt response.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
The AI feature needs improvement.
For more quotes and insights, download the Oracle CRM report
Charles Dickens - PeerSpot reviewer
PN
reviewer2396643 - PeerSpot reviewerreviewer2758776 - PeerSpot reviewerreviewer2114835 - PeerSpot reviewerErick Kathurima - PeerSpot reviewer
 

Setup Cost

HubSpot CRM offers mid-range pricing with modular options but is criticized for limited advanced features and perceived high cost.
Oracle CRM is costly, best for top-tier companies, with scalable pricing and possible discounts on long-term contracts.
 

Valuable Features

HubSpot CRM is valued for its user-friendly design, seamless integrations, automation, customizable workflows, scalable features, and real-time reporting.
Oracle CRM offers customizable, cloud-based solutions with robust integrations, praised for stability, scalability, and comprehensive CRM functionalities.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
The feature that I find valuable is the customer 360-degree view and the marketing automation.
All the automation features, where I can completely automate a cadence like emailing, lead scoring, and lead qualification, everything can be automated, including all workflows.
For more quotes and insights, download the HubSpot CRM report
The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.
For more quotes and insights, download the Oracle CRM report
MarianaPiñeres - PeerSpot reviewer
KA
Kartikeya Prahlad - PeerSpot reviewerreviewer2758776 - PeerSpot reviewerErick Kathurima - PeerSpot reviewerreviewer2114835 - PeerSpot reviewer
 

Categories and Ranking

HubSpot CRM
Ranking in CRM
5th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
No ranking in other categories
Oracle CRM
Ranking in CRM
8th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
41
Ranking in other categories
Marketing Automation (5th)
 

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of HubSpot CRM is 1.6%, down from 1.7% compared to the previous year. The mindshare of Oracle CRM is 1.4%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
HubSpot CRM1.6%
Oracle CRM1.4%
Other97.0%
CRM
 

Featured Reviews

Charles Dickens - PeerSpot reviewer
Effortlessly manage relationships with seamless contact data integration
The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.
Read full review
Erick Kathurima - PeerSpot reviewer
Seamless integration supports comprehensive customer management
I use Oracle CRM for sales purposes The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud. This includes reporting and advanced analytics capabilities. The AI feature needs improvement. The technical support also has…
Read full review
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Performing Arts
11%
Comms Service Provider
10%
Manufacturing Company
7%
University
12%
Financial Services Firm
10%
Educational Organization
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise5
Large Enterprise8
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise2
Large Enterprise22
 

Questions from the Community

What do you like most about HubSpot CRM?
The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.
See all answers
What is your experience regarding pricing and costs for HubSpot CRM?
The cost is about the same price, currently charged monthly.
See all answers
What is your primary use case for HubSpot CRM?
I use Segment, mainly Segment. We use CRM, usually HubSpot CRM. Some clients use HubSpot CRM and Zoho CRM. Different clients use different kinds of CRM, but we don't use them. We mostly focus on ma...
See all answers
What do you like most about Oracle CRM?
The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...
See all answers
What is your experience regarding pricing and costs for Oracle CRM?
The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.
See all answers
What needs improvement with Oracle CRM?
The AI feature needs improvement. The technical support also has room for improvement.
See all answers
 

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Product Reports

Buyer's Guide
HubSpot CRM
September 2025
HubSpot CRM reportDownload HubSpot CRM product report
Buyer's Guide
Oracle CRM
September 2025
Oracle CRM reportDownload Oracle CRM product report
 

Also Known As

No data available
Market2Lead
 

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management. 

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes. 

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle
 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki
Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
Buyer's Guide
HubSpot CRM vs. Oracle CRM
September 2025
Free Report: HubSpot CRM vs. Oracle CRM
Find out what your peers are saying about HubSpot CRM vs. Oracle CRM and other solutions. Updated: September 2025.
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