HubSpot CRM vs Oracle CRM comparison

Why PeerSpot?

HubSpot and Oracle are both solutions in the CRM category. HubSpot is ranked #4 with an average rating of 8.1, while Oracle is ranked #11 with an average rating of 8.0. HubSpot holds a 1.4% mindshare in CRM, compared to Oracle’s 1.2% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 90% of Oracle users who would recommend it.

HubSpot CRM

Read 51 HubSpot CRM reviews

7,240 Views
7,023 Comparison Views

98% willing to recommend

Oracle CRM

Read 43 Oracle CRM reviews

7,165 Views
5,016 Comparison Views

90% willing to recommend

HubSpot CRM

Oracle CRM

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Executive SummaryUpdated on Nov 8, 2026

Oracle CRM and HubSpot CRM both compete in the CRM software market. Oracle CRM receives better feedback on features and functionalities, while HubSpot CRM is favored for its intuitive ease of use.

Features: Oracle CRM is known for its customization capabilities, scalability, and robust analytics that are suited for large-scale deployments. It also offers multi-channel support. HubSpot CRM, on the other hand, integrates marketing functionalities and automation, provides easy implementation, and has highly regarded integration capabilities and an intuitive layout.

Room for Improvement: Oracle CRM is often criticized for its complex user experience and customization processes, with reported performance issues, slow data processing, and high costs. HubSpot CRM faces challenges in scalability, integration with other systems, and high costs of paid versions, along with limitations in customization options.

Ease of Deployment and Customer Service: Oracle CRM supports various deployment models including on-premises, hybrid, and cloud, which may complicate deployment but offer flexibility. Its technical support receives mixed reviews. HubSpot CRM, predominantly cloud-based, allows for simpler deployment, with users often praising its responsive customer service despite some delays.

Pricing and ROI: Oracle CRM is noted for its high cost, which users see as expensive but recognize for scalability and capability. HubSpot CRM is perceived as more cost-effective, especially for smaller businesses, but higher tiers can be costly. Both solutions generally provide positive ROI with increased efficiency and workflow improvements reported.

To learn more, read our detailed HubSpot CRM vs. Oracle CRM Report (Updated: November 2026).

Buyer's Guide

HubSpot CRM vs. Oracle CRM

November 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.1

Users report good ROI from HubSpot CRM, citing efficiency, lead generation, and alignment with business processes as key benefits.

Sentiment score

3.8

Oracle CRM users report mixed financial results with improved efficiency, cost reductions, yet limited concrete ROI statistics available.

No quotes available

For more quotes and insights, download the HubSpot CRM report

No quotes available

For more quotes and insights, download the Oracle CRM report

Customer Service

Sentiment score

7.0

HubSpot CRM's customer service is praised for responsiveness but faces criticism for accessibility and mixed technical support reviews.

Sentiment score

6.0

Oracle CRM support is praised for responsiveness and helpfulness, despite occasional delays in critical issue responses.

HubSpot's customer service is excellent and fast.

MarianaPiñeres

Customer Success Manager Latam at ElectroNeek

Many users give it only a couple of minutes before moving on, so there should be ways for quick, direct access and follow-up, which is currently somewhat challenging.

Charles Dickens

President at iCIO, Inc

There is always an account rep that's available, and there is a technical account rep that is available for every account.

Kartikeya Prahlad

Sr Director of Global Inside Sales at a consultancy with 11-50 employees

For more quotes and insights, download the HubSpot CRM report

I would rate the technical support of Oracle an eight, as ten is the best.

Omair Bokhari

Head Of IT Operations at fatima group

For more quotes and insights, download the Oracle CRM report

Scalability Issues

Sentiment score

7.4

HubSpot CRM is versatile and scalable, supporting various business sizes with robust features and effective system integration.

Sentiment score

7.1

Oracle CRM offers highly rated scalability, especially with its cloud version, accommodating diverse organizational needs and sizes effectively.

Handling around 100 to 150 users is fine.

Kamal Ahmad

Director at Big Billion Ventures Pvt Ltd

There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.

Kartikeya Prahlad

Sr Director of Global Inside Sales at a consultancy with 11-50 employees

HubSpot CRM is a scalable solution.

reviewer2396643

Founder at a marketing services firm with 1-10 employees

For more quotes and insights, download the HubSpot CRM report

I think it's scalable because we are a company with almost a hundred thousand people.

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

For more quotes and insights, download the Oracle CRM report

Stability Issues

Sentiment score

8.5

HubSpot CRM is praised for reliability, integration capabilities, ease of implementation, consistent performance, and minimal operational frustrations.

Sentiment score

7.4

Oracle CRM is stable and reliable, with high user satisfaction despite occasional technical and connectivity issues.

Downtime is very rare.

Sadiq H

Campaign Specialist at a outsourcing company with 1,001-5,000 employees

For more quotes and insights, download the HubSpot CRM report

We haven't really had any technical challenges with Oracle CRM.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

For more quotes and insights, download the Oracle CRM report

Room For Improvement

HubSpot CRM needs better integration, customization, pricing, automation, data handling, support, stability, scalability, multilingual support, and insights.

Oracle CRM needs improved microservices, updated UI, reduced costs, better integration, and enhanced support to compete with Salesforce.

HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality.

Charles Dickens

President at iCIO, Inc

A better CRM can be achieved by providing more customization features.

Kamal Ahmad

Director at Big Billion Ventures Pvt Ltd

The response time is slow.

Parag Negi

Founder | Technology Head at janusmaad.com

For more quotes and insights, download the HubSpot CRM report

It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

When a client asks for any support, they're often in real trouble and need a prompt response.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Reporting is really bad.

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

For more quotes and insights, download the Oracle CRM report

Setup Cost

Enterprise buyers find HubSpot CRM competitively priced with flexible plans, though advanced features may seem costly for small teams.

Oracle CRM's scalable, subscription-based pricing is costly but offers flexibility and comprehensive support for large enterprises.

No quotes available

For more quotes and insights, download the HubSpot CRM report

No quotes available

For more quotes and insights, download the Oracle CRM report

Valuable Features

HubSpot CRM is valued for its user-friendly interface, automation, customizable workflows, integrations, and robust real-time data management capabilities.

Oracle CRM provides customizable, scalable solutions with seamless integration, enhanced reporting, and comprehensive customer data management for efficient business operations.

HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.

MarianaPiñeres

Customer Success Manager Latam at ElectroNeek

The main benefit that HubSpot CRM provides for me is that I can complete a campaign and rather than sending metrics to my sales team manually, I can customize them ad hoc based on the requirement.

Sadiq H

Campaign Specialist at a outsourcing company with 1,001-5,000 employees

The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have.

Charles Dickens

President at iCIO, Inc

For more quotes and insights, download the HubSpot CRM report

The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.

Erick Kathurima

Technology Consultant at Clarinox Technologies Kenya

For more quotes and insights, download the Oracle CRM report

Categories and Ranking

HubSpot CRM

Ranking in CRM

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle CRM

Ranking in CRM

11th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Marketing Automation (8th)

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of HubSpot CRM is 1.4%, up from 1.4% compared to the previous year. The mindshare of Oracle CRM is 1.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
HubSpot CRM	1.4%
Oracle CRM	1.2%
Other	97.4%

CRM

Featured Reviews

Sadiq H

Campaign Specialist at a outsourcing company with 1,001-5,000 employees

Automation and integrated analytics have transformed how my team manages campaigns and deals

There are a couple of things which I would improve in HubSpot CRM. There are limitations with user limitations. I would want a feature where certain users do not need to export data and I want to be notified if anyone is exporting. That feature exists for a certain number of users, but it should also apply to lower-level users who should be notified as well. Second, the analysis and insights need to be provided on a weekly basis. For example, I would want to see that in this week we sent an email to a certain number of prospects, information about which was my highest open rate email campaign and which was my lowest engagement campaign, and insights from HubSpot AI that can be utilized. I would want to know which subject lines we gathered that received more attention as a form of data analytics information. Additionally, if I have one hundred contacts today and a couple of them are not active, for example, if eighty contacts are active and twenty contacts have never opened my email, I would want to trash them because they are not engaging. That kind of information would be very useful.

Read full review

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

CRM has supported contract tracking and customer insight while reporting remains secondary

I use Oracle software internally. I'm also selling project management software, automation software, and network operation software within the company to our customers. The Oracle solutions I use include making quotes with CPQ, making Oracle engagement clouds, and a little bit of CRM system functionality. I'm not the owner of it. I'm only using it to have admin access for my customers here. I'm not involved with any decision on what we're using at Broadcom for Oracle. We did a certain type of adoption in Oracle. We made a certain object for it, and that works pretty well. The only thing is that customizing and making extra fields takes a little bit of a long time. However, if you do customize it, it works out well for that part.

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Top Industries

By visitors reading reviews

Construction Company

13%

Financial Services Firm

11%

Comms Service Provider

11%

Outsourcing Company

Comms Service Provider

11%

Outsourcing Company

11%

Financial Services Firm

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	42
Midsize Enterprise	5
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	25

Questions from the Community

What is your experience regarding pricing and costs for HubSpot CRM?

My experience with pricing, setup cost, and licensing has been pretty straightforward; HubSpot CRM offers a zero human sign-up to try and no pressure calls with their salespeople, which I really lo...

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What is your primary use case for HubSpot CRM?

I have been using HubSpot CRM for at least eight years. My main use case for HubSpot CRM is to manage my pipeline and all my customer relationships, handling everything to do with calls, notes, and...

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What advice do you have for others considering HubSpot CRM?

HubSpot CRM is deployed in my organization on the cloud; it is subscription-based and hosted on the cloud, so HubSpot CRM is not on my premises or hybrid. I'm not sure which cloud provider is used ...

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What needs improvement with Oracle CRM?

I'm not a big fan of the reporting functionality, but I do appreciate some of the functionalities and connections with each other. Reporting is really bad. Reporting is not good, so we use a lot of...

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What is your primary use case for Oracle CRM?

My main use case for Oracle CRM is to check contracts, checking renewal information, so contract-wise, commercial-wise, device information, and also customer contact information and product adoptio...

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What advice do you have for others considering Oracle CRM?

I'm actually mainly working with the knowledge internally. Most of it is still on reporting. For me, to set up a meeting is no problem. For the marketing efforts, we're using HubSpot right now. I w...

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Product Reports

Buyer's Guide

HubSpot CRM

October 2026

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Buyer's Guide

Oracle CRM

October 2026

Download Oracle CRM product report

Also Known As

No data available

Market2Lead

Overview

HubSpot CRM offers lead tracking, marketing automation, and robust integrations with a user-friendly platform and intuitive workflows, also available in a free version. Its real-time updates and seamless integration with tools like Salesforce, Outlook, and LinkedIn are highly appreciated.

HubSpot CRM provides flexibility in client data centralization, customizable reporting, and advanced sales automation. Its easy onboarding, pre-population of details from URLs, and efficient sequence management enhance user experience. However, improvement in integration capabilities, pricing structure, interface complexity, and technical support are recommended. Users also experience challenges with email automation, data organization, and mobile app functionality. More pre-packaged features could improve efficiency and user-friendly deployment.

What are the key features of HubSpot CRM?

Lead Tracking: Efficiently monitor and nurture potential customers.
Marketing Automation: Automate campaigns and workflows to save time.
Seamless Integrations: Integrate effortlessly with tools like Salesforce, Outlook, and LinkedIn.
Customizable Reporting: Tailor reports to meet specific needs.
Advanced Sales Automation: Streamline the sales process with automation.
Free Version: Access essential CRM features at no cost.

What benefits should you consider in reviews?

Real-Time Updates: Immediate access to the latest customer information.
User-Friendly Interface: An intuitive design for easy navigation.
Centralized Customer Data: Unified platform for all client information.
Scalability: Adaptable to growing business needs.

In industries like marketing, sales, and client management, organizations rely on HubSpot CRM to track opportunities, manage communication, and automate campaigns. They integrate with other tools for smooth operations and analyze customer data to enhance marketing content, monitor website traffic, and track engagement.

HubSpot

Oracle CRM offers customizable features with seamless application integration, robust analytics, and efficient data management to support diverse business processes, ensuring scalability and ease of use, though it requires UI and integration enhancements for improved performance and support.

Oracle CRM is a comprehensive customer relationship management solution catering to sales, marketing, and service management needs. It provides real-time and batch integration tools, cross-channel support, and forecasting capabilities that enhance business decision-making and reduce operational costs. Users can manage leads, segment customers, and maintain loyalty programs while integrating seamlessly with ERP systems and BI solutions. The platform's modular approach facilitates targeted implementations, although users find areas for improvement in its complicated system, non-intuitive interface which adapts slowly to new technologies, and high cost, contributing to complex customization and technical challenges.

What are the key features of Oracle CRM?

Customization: Tailors functionalities to specific business processes
Integration: Connects with existing applications seamlessly
Analytics and Reporting: Provides insights and comprehensive reports
Data Management: Efficiently organizes customer information
Scalability: Grows alongside company needs

What benefits and ROI should users expect from Oracle CRM?

Reduced Operational Costs: Streamlined processes enhance efficiency
Enhanced Decision-Making: Advanced analytics offer actionable insights
Improved Customer Management: Supports comprehensive relationship handling
Targeted Implementations: Modular design allows focused solutions
Increased Flexibility: Adapts to changing business requirements

Oracle CRM is implemented across industries for financial management, compliance, customer claims tracking, and database management. It provides solutions for lead management and customer segmentation, especially in sectors requiring seamless ERP and BI solution integration to enhance customer management and operational efficiency.

Oracle

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

HubSpot CRM vs. Oracle CRM

November 2026

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Find out what your peers are saying about HubSpot CRM vs. Oracle CRM and other solutions. Updated: November 2026.

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