HubSpot CRM vs Oracle CRM comparison

HubSpot and Oracle are both solutions in the CRM category. HubSpot is ranked #6 with an average rating of 8.4, while Oracle is ranked #8 with an average rating of 7.6. HubSpot holds a 2.4% mindshare in CRM, compared to Oracle’s 3.2% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 89% of Oracle users who would recommend it.

HubSpot CRM

Read 48 HubSpot CRM reviews

988 Views
580 Comparison Views

98% willing to recommend

Oracle CRM

Read 38 Oracle CRM reviews

1,413 Views
904 Comparison Views

89% willing to recommend

HubSpot CRM

Oracle CRM

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Executive SummaryUpdated on Apr 20, 2025

Oracle CRM and HubSpot CRM compete in the customer relationship management category. While Oracle CRM is preferred by large-scale organizations due to its comprehensive feature set, HubSpot CRM is favored for its ease of use and integration, especially benefiting small to medium businesses.

Features: Oracle CRM provides extensive solutions for various industries, including banking and healthcare. It integrates ERP support for enriched data utility and encompasses functionalities across marketing, sales, and service. HubSpot CRM excels in marketing and sales, offering seamless email integration and robust automation capabilities. It's particularly appealing to small businesses for its user-friendly interface and intuitive setup.

Room for Improvement: Oracle CRM needs enhancements in user interface and quicker support response times. Its integration options require expansion, and better mobile functionalities are needed. HubSpot CRM could improve in customization for enterprise requirements, enhance subscription models, and refine data management and integration capabilities.

Ease of Deployment and Customer Service: Oracle CRM offers flexible deployment including on-premises and hybrid solutions, tailored for large organizations. Its support is dedicated but occasionally slow. HubSpot CRM, primarily cloud-based, is lauded for easy setup and responsive support, although it offers limited customization compared to Oracle.

Pricing and ROI: Oracle CRM targets upper-tier companies with complex and expensive pricing structures. Despite high ROI reports, entry barriers are substantial. HubSpot CRM is more affordable with flexible licensing, attractive to small entities. The free tier appeals to startups, though higher plans can be costly, yet still provide good ROI for small to medium businesses.

To learn more, read our detailed HubSpot CRM vs. Oracle CRM Report (Updated: June 2025).

Buyer's Guide

HubSpot CRM vs. Oracle CRM

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HubSpot CRM

Ranking in CRM

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of HubSpot CRM is 2.4%, up from 2.1% compared to the previous year. The mindshare of Oracle CRM is 3.2%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

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Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature for me is when I encounter a company or a person, I can drop in their URL, and it pre-populates various details like address information and other contacts they might have."

"We get a good overview of where everything is in the pipeline."

"The most valuable feature of HubSpot CRM is the forms."

"The most valuable feature is their marketing automation service and sales lead management."

"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."

"The tool is user-friendly."

"HubSpot's customer service is excellent and fast."

"The automations that HubSpot provides, such as creating sequences and the playbooks they have, are valuable."

More HubSpot CRM pros

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

"Oracle CRM is a stable solution."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

"The most valuable feature of Oracle CRM is the organization it provides."

"Oracle CRM helped us better understand the customer journey."

"I find the reporting features impactful."

"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."

"It is very simple."

More Oracle CRM pros

Cons

"The product is not very scalable."

"HubSpot CRM should include better scanning of business cards and getting content in."

"Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way."

"From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients."

"We had a problem with the tool’s stability once."

"They are trying to make it better by adding agent.ai to HubSpot, however, it's in a very early stage."

"There is room for improvement in pricing. The pricing strategy that they have is way too clever."

More HubSpot CRM cons

"Though Oracle CRM's support has a good reaction time, it needs to be better."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"The product is not intuitive."

"The configuration requires a lot of technical intervention."

"With Oracle CRM, people report some usual downtime and frequent outages."

"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."

"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

More Oracle CRM cons

Pricing and Cost Advice

"HubSpot CRM is affordable."

"If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."

"The pricing for this solution is user based. We're paying $39 to $45 per user."

"We use a paid version of Hubspot and we have an annual license."

"The pricing is in a midrange if you line up the marketing tools."

"HubSpot CRM has a free version, which is why small companies prefer it. The paid version of this software needs to be priced better."

"The pricing is reasonable."

More HubSpot CRM pricing and cost advice

"The cost of a license with support is slightly higher than a regular license."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"Compared to alternative solutions Oracle CRM is expensive."

"The product's pricing is manageable and flexible."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

"The licensing is on a yearly basis."

"It is not cheap. It is more suitable for big companies."

"The product’s pricing is very high."

More Oracle CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Comms Service Provider

12%

Government

11%

Financial Services Firm

14%

University

12%

Computer Software Company

12%

Government

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

See all answers

What is your primary use case for HubSpot CRM?

I primarily use the solution for CRM.

See all answers

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

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Compared 34% of the time

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Compared 30% of the time

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Compared 13% of the time

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Compared 11% of the time

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Compared 4% of the time

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Product Reports

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HubSpot CRM

June 2025

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Buyer's Guide

Oracle CRM

May 2025

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Also Known As

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Market2Lead

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

HubSpot CRM vs. Oracle CRM

June 2025

Free Report: HubSpot CRM vs. Oracle CRM

Find out what your peers are saying about HubSpot CRM vs. Oracle CRM and other solutions. Updated: June 2025.

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